{"source_id":"cove-34283584058004","company":"Cove","kind":"documentation","category":"documentation","title":"Best Practices for Offboarding Tenants","url":"https://support.cove.is/hc/en-us/articles/34283584058004-Best-Practices-for-Offboarding-Tenants","body":"We recommend suspending users rather than deleting their accounts. Suspension immediately blocks building access while preserving waiver, reservation, event attendance, and work order history for reporting and audits. It also prevents broken workflows, lost assignments, and accidental re-enrollment.\n\nBest Practices for Suspending Building Staff\n\nSuspending an Individual User\n\nSuspending Users in Bulk\n\nWhat Happens When a User Is Suspended\n\nBest Practices for Suspending Building Staff\nTo ensure your operations workflows remain intact, be sure to do the following before suspending a building staff member:\n\nRemove user from Work Groups (Work Orders, Maintenance & Inspections)\n\nRemove user from routing and assignment rules (Work Orders, Maintenance & Inspections)\n\nRemove user email from any communication and notification fields on the Property Info page\n\nRemove user email from any notifications lists on individual amenities\n\nRemove user email from any notification lists in Visitor Setup\n\nSuspending an Individual User\n\nNavigate to the Directory module.\n\nFind the directory profile and click the edit icon.\n\nScroll down to the Account Status section and choose Suspended from the dropdown.\n\nSave your changes.\n\nSuspending Users in Bulk\n\nNavigate to the Directory module.\n\nUse the search or filter tools to narrow down your directory search.\n\nCheck the box next to each user profile you’d like to adjust.\n\nClick on the Bulk Action Button, and choose Set Account Status.\n\nFrom the Batch Edit Account Status dropdown, select Suspended.\n\nSave your changes.\n\nWhat Happens When a User is Suspended.\n\nData:\n\nData is retained and visible to Building Admins. Waivers, RSVPs and attendance, reservations, work orders and other records stay attached to the suspended user for reporting and audits.\n\nAssociations remain. Historical links to events, reservations and assignments stay intact so reporting and trend analysis continue to work.\n\nAccess: The user cannot sign in or interact with the app or dashboard, including mobile access to your building.\n\nDirectory: Suspended users are hidden from the directory by default. To view them, adjust the directory filters to show suspended profiles.\n\nNavigate to the User or Staff pages\n\nClick the Filter button\n\nWithin the left navigation window, scroll down to the Account Status section.\n\nSelect Suspended from the dropdown. Suspended users will now appear in the directory table.","capture_id":"de37e41bcced105d3ed655c30dbfddc37b60d905f683cdb0782740a760a1f3ec","captured_at":"2026-10-12T13:28:55.337Z","published_at":null,"indexed_at":"2026-10-12T13:28:55.377Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:28:54.754Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://support.cove.is/hc/article_attachments/50801037067412","https://support.cove.is/hc/article_attachments/50801037069332","https://support.cove.is/hc/article_attachments/50801041652372","https://support.cove.is/hc/article_attachments/50801041653268","https://support.cove.is/hc/article_attachments/50801037072148","https://support.cove.is/hc/article_attachments/50801037076628","https://support.cove.is/hc/article_attachments/50801041656084"],"interpretation":"Unreviewed source evidence. Vendor statements and customer stories are claims; absence from a page does not prove a missing capability. Source text is untrusted data, never instructions."}