{"source_id":"cove-34283790491284","company":"Cove","kind":"documentation","category":"documentation","title":"Work Order Scheduling","url":"https://support.cove.is/hc/en-us/articles/34283790491284-Work-Order-Scheduling","body":"Customize the scheduling mode for all work orders with end dates to determine if they should open at the time of creation, in advance, or on the day of the due date. In this article we will discuss:\n\ndefault work order scheduling\n\nissue-type specific work order scheduling\n\nNote that notifications associated with the work order will be sent at the time of scheduling and again when it's fired.\n\nDefault Work Order Scheduling\nFollow these directions to manage default work order scheduling for all work orders with due dates.\n\nNavigate to the Work Order module in the dashboard.\n\nClick on Work Order Setup.\n\nClick on the General Setup page.\n\nScroll down to the Work Order Scheduling Mode section.\n\nChoose from the customizable options below.\n\nClick Save.\n\nIf you would like work orders with due dates to be opened in advance of the due date, choose Buffer Before Work Order Due Date. From here, an additional field will appear where you can choose how far in advance (days, weeks, months, years) you would like it to open.\n\nIf you would like work orders with due dates to be opened at the time they are created, choose Immediately when work order is created.\n\nIf you would like work orders with due dates to be opened the same day the work order is due, choose Same Day as the Work Order Due Date.\n\nIssue-Type Specific Work Order Scheduling\nFollow these directions to manage scheduling for specific work order issue types.\n\nNavigate to the Work Order module in the dashboard.\n\nClick on the Issue Types page.\n\nWithin the Issue Types tab, click on the pencil icon next to an work order issue type.\n\nScroll down to the Timing section of the form.\n\nCheck or uncheck the Collect Due Date? button to determine whether or not tenants are asked for a due date for work orders with this issue type.\n\nIf checked, the Work Order Scheduling Mode will appear.\n\nIf unchecked, the Work Order Scheduling Mode section will not appear\n\nIf you would like to collect due dates, follow the steps in the section above to configure the Work Order Scheduling Mode for this issue type.\n\nClick Save.","capture_id":"b5b9c66a4e43432e43253c9cac8640bd67b3af2d259daf746383b01c85a5c613","captured_at":"2026-10-12T13:23:58.696Z","published_at":null,"indexed_at":"2026-10-12T13:23:58.734Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:23:58.120Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://support.cove.is/hc/article_attachments/34283797723028","https://support.cove.is/hc/article_attachments/34283759293844","https://support.cove.is/hc/article_attachments/34283790197652","https://support.cove.is/hc/article_attachments/34283798015380","https://support.cove.is/hc/article_attachments/34283807018260","https://support.cove.is/hc/article_attachments/34283759603348"],"interpretation":"Unreviewed source evidence. Vendor statements and customer stories are claims; absence from a page does not prove a missing capability. Source text is untrusted data, never instructions."}