{"source_id":"cove-43249069821716","company":"Cove","kind":"documentation","category":"documentation","title":"Understanding and Managing Credits in Reservations","url":"https://support.cove.is/hc/en-us/articles/43249069821716-Understanding-and-Managing-Credits-in-Reservations","body":"The Credit system allows sites to allocate a set number of reservation credits to tenants, which can be used in place of standard payment methods such as Stripe or invoice billing. This gives operators flexibility in managing access to amenities while allowing tenants to book through multiple payment options within the same environment.\nThis article covers:\n\nCredit Basics\n\nCredit Calculation and Cost Display\n\nManaging and Viewing Credits\n\nCredits with Other Payment Types\n\nExamples\n\nCredit Basics\nWhat are Credits?\nCredits are a reservation payment method that allow tenants to book amenities without direct monetary transactions. Each tenant has a set allotment of credits per billing cycle, configured by site administrators.\nHow Credits Refresh\n\nCredits refresh automatically based on the property billing cycle (monthly, quarterly, or annually).\n\nMost sites use a monthly reset, meaning any unused credits do not roll over.\n\nThe refresh cadence can be adjusted in the Property Info settings if the site’s billing cycle differs.\n\nAccrual and Tracking\n\nCredits do not accumulate unless a site’s billing cycle is set to “annual.”\n\nEach tenant’s remaining credits can be viewed on the Tenant details page.\n\nWhen new tenants are added, they automatically receive credits based on the current cycle configuration.\n\nCredit Calculation and Cost Display\nReservation Cost Logic\n\nThe system shows the theoretical cost in credits or cash at booking time.\n\nIf a tenant has limited credits (e.g., 3 remaining) and books multiple reservations exceeding that limit, both will show as costing credits at the time of booking — but any amount exceeding the monthly allotment will be charged in cash or via invoice once usage is reconciled.\n\nFor multi-day reservations, each entry’s credit or cash equivalent is shown separately.\n\nEnd-of-Month Balancing\n\nThe actual deduction and reconciliation happen after reservations are complete.\n\nSite admins should expect full accuracy in credit usage and balances at the end of each billing cycle, not mid-month.\n\nManaging and Viewing Credits\nAdmins can:\n\nView current credit balances from the Tenant details page.\n\nManually adjust credits (e.g., add bonus or rollover amounts) through the individual Tenant details page.\n\nMonitor credit vs. cash usage via the Reservation export (each reservation shows cost type and amount).\n\nUse these exports to reconcile Stripe or invoice transactions alongside credit deductions.\nCredits with Other Payment Types\nSupported Payment Combinations\nThe system can support both Credits + Stripe and Credits + Invoice payment options, though the user experience may vary depending on configuration.\nBehavior Notes\n\nFor Credits + Stripe:\n\nBoth payment types can exist under the same amenity category.\n\nUsers with credits will see their balance deducted when booking, but some messaging (e.g., “Your card will be charged”) may still appear — this is a known UI limitation.\n\nThe card on file will not be charged if sufficient credits are available.\n\nFor Credits + Invoice:\n\nThe system supports both payment paths.\n\nHowever, invoice-related messaging (e.g., “Your reservation will be added to your next invoice”) may appear even when credits are used.\n\nCredits are deducted only after the reservation date has passed, so mid-month totals may appear incomplete.\n\nExamples\nExample #1: Credits Only\nA site gives each tenant 500 credits per month to book meeting rooms and shared spaces.\n\nTenant A logs in and books three reservations during December:\n\nRoom A: 200 credits\n\nRoom B: 150 credits\n\nRoom C: 150 credits\n\nOnce the third reservation is booked, Tenant A’s 500-credit balance for December is fully used.\n\nIf Tenant A tries to book another reservation that costs credits, the system will prevent the booking unless the site also supports a secondary payment option (e.g., Stripe or Invoice).\n\nAt the start of January, the tenant’s credits automatically reset to 500.\n\nAdmin View:\n\nThe admin can see all bookings and credits used for December on the Tenant details page or in the Reservation export.\n\nThe export will show each reservation’s cost in credits and confirm that the total matches the tenant’s monthly limit.\n\nExample #2: Credits + Stripe\nA building allows tenants to book Conference Room A using either Credits or Stripe.\n\nTenant A (with credits) books a 2-hour slot costing 5 credits. The booking confirmation message still says, “Your card will be charged,” but the card is not charged — credits are deducted after the reservation.\n\nTenant B (without credits) books the same room for the same duration and pays via Stripe.\n\nThe system successfully processes both transactions under the same amenity category.\n\nAt the end of the month, the site admin runs the reservation export, showing:\n\nTenant A → 5 credits used\n\nTenant B → $75 cash payment processed via Stripe","capture_id":"3072042d41a405ac328ea64d74454325ee236b13c9356bd3deae0fd81fdedbc0","captured_at":"2026-10-12T13:27:05.743Z","published_at":null,"indexed_at":"2026-10-12T13:27:05.781Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:05.151Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://support.cove.is/hc/article_attachments/43249423040788","https://support.cove.is/hc/article_attachments/43249330107924"],"interpretation":"Unreviewed source evidence. Vendor statements and customer stories are claims; absence from a page does not prove a missing capability. Source text is untrusted data, never instructions."}