{"source_id":"cove-watch-03","company":"Cove","kind":"page","category":"product","title":"Centralized Tenant Experience Platform | Cove","url":"https://cove.is/product/tenant-experience","body":"[![Cove_Logo_Updated (1)](https://cove.is/hs-fs/hubfs/Cove_Logo_Updated%20(1).png?width=96&height=41&name=Cove_Logo_Updated%20(1).png)](https://cove.is/?hsLang=en)\n\n[Book a Demo](https://landing.cove.is/book-a-demo?hsLang=en)\n\nTenant Experience\n\n# Make Tenants Want to Stay. Understand Exactly Why They Do.\n\nCove brings every tenant touchpoint into the operating system that runs your portfolio, handling the routine on its own and giving you the satisfaction and retention data to back up every renewal conversation.\n\n[See Cove in Action](https://landing.cove.is/book-a-demo?hsLang=en) [Get Custom Pricing](https://landing.cove.is/get-pricing-cove?hsLang=en)\n\n**Property Home**\n\nSearch...\n\nOD\n\nMeridian Plaza\n\n# Welcome, Owen!\n\n### Events\n\nSEE ALL\n\nSummer Rooftop Social\n\nJun 9, 2026\n\n5:00 PM - 7:00 PM\n\nRooftop Terrace\n\nTSA PreCheck Enrollment Day\n\nJun 16, 2026\n\n9:00 AM - 3:00 PM\n\nConcourse Level, Suite C\n\n### Amenities\n\nThe Vault Lounge\n\nThe Assembly\n\nBike Room\n\nTrusted by the teams behind 1B+ SF of commercial real estate.\n\n![Blackstone logo](https://cove.is/hubfs/Client%20Logos/Blackstone.png)![Nuveen logo](https://cove.is/hubfs/Client%20Logos/Nuveen.png)![BioMed Realty logo](https://cove.is/hubfs/Client%20Logos/BioMed.png)![Cushman & Wakefield logo](https://cove.is/hubfs/Client%20Logos/Cushman%20and%20Wakefield.png)![Rudin logo](https://cove.is/hubfs/Client%20Logos/Rudin.png)![RXR logo](https://cove.is/hubfs/Client%20Logos/RXR.png)![Longfellow logo](https://cove.is/hubfs/Client%20Logos/Longfellow.png)\n\nThe Cove approach\n\n## Bring Every Tenant Touchpoint Into One App.\n\nCove unifies the amenities, events, announcements, and access your tenants use across separate tools into one branded app, so every interaction feels like a single, unified experience.\n\n#### Tenant experience today\n\nSeparate tenant app ✕Email blasts ✕Amenity booking tool ✕Events spreadsheet ✕Visitor log ✕Survey tool ✕Onsite displays ✕\n\n#### Tenant experience on Cove\n\nOne branded app\n\n### Everything, in one experience\n\nEvery amenity, event, announcement, and request in one branded app your tenants actually want to use.\n\nWhat you can run\n\n## Every Tool for a Standout Tenant Experience.\n\n### Branded Tenant App\n\nOne white-label app for content, requests, and everything tenants need day to day.\n\n### Amenity Reservations\n\nLet tenants book conference rooms, fitness classes, and shared spaces in a tap.\n\n### Events & Community\n\nProgram events, manage RSVPs, and gather feedback to build a community tenants join.\n\n### Announcements & Notifications\n\nReach every tenant with push, email, and onsite messages from one place.\n\n### Mobile Access\n\nSecure, keyless entry straight from the tenant's phone, no badges to manage.\n\n### Onsite Displays & Directories\n\nLobby displays and digital directories that keep the whole building informed.\n\nWhy it matters\n\n## What a Unified Experience Delivers.\n\n10:39\n\n# Hi Owen,\n\nBook a Reservation\n\nSubmit Work Order\n\nGet Support\n\n### Mobile Access\n\nUnlock readers with your mobile app\n\nSet up your MobilePass\n\n### Events\n\nSee All Events ›\n\nTODAY!\n\nCold Brew Giveaway\n\nHome\n\nWork2\n\nAccess\n\nReserve\n\nChat\n\nInbox\n\n### Higher Retention\n\nAn experience tenants value makes your buildings stickier, so renewals are easier to win.\n\n### Happier Tenants\n\nOne easy app for amenities, events, and requests keeps tenants satisfied day to day.\n\n### Time Back for Your Team\n\nProgramming, communications, and bookings run from one place, freeing your team for higher-value work.\n\n### Proven Engagement\n\nAdoption, RSVPs, and satisfaction data show owners the value in clear numbers.\n\nBuilt for everyone\n\n## A Modern App Every Tenant Actually Wants to Use.\n\nSimple enough for tenants to live in day to day, powerful enough for the experience team running programming, and clear enough for owners tracking retention. One app, every perspective.\n\n01 / Experience teams\n\n### Property & Experience Managers\n\nRun programming, communications, and amenities from one place.\n\n- One place for every announcement\n- Events and amenities without the spreadsheets\n- Engagement you can actually see\n\n02 / Occupants\n\n### Tenants\n\nEverything about the building in one app they actually open.\n\n- Book amenities in a tap\n- RSVP to events and get updates\n- Keyless entry and visitor passes\n\n03 / Leadership\n\n### Owners & Asset Managers\n\nTurn engagement into retention and long-term asset value.\n\n- Portfolio-wide engagement\n- Satisfaction and adoption trends\n- A differentiator at lease renewal\n\nIntelligence that does the work\n\n## The Longer You Run on Cove, the More It Handles.\n\nCove's AI drafts the communications, answers routine questions, and surfaces what tenants care about, so your team builds community instead of chasing updates.\n\nAI tenant comms\n\n### A Rough Note In. Polished Comms Out.\n\nJot a quick line and Cove rewrites it as a clear, on-brand announcement, then sends it by push, email, and onsite display in one step.\n\nNew AnnouncementAI draft\n\nYour notewater off flrs 12-15 fri 9-11am\n\n↓ POLISHED BY COVE AI ↓\n\n##### Scheduled Water Maintenance, Friday\n\n- Floors 12 to 15, Friday 9:00 to 11:00 AM\n- Sent via push, email, and onsite display\n- Thank you for your patience\n\nTenant Assistant\n\n### Ask the Building. Get an Instant Answer.\n\nCove's tenant-facing AI answers questions about amenities, events, hours, spaces, and contacts using your building's own data, with visibility respected by tenant, tag, and role.\n\nTenant Assistant · Meridian PlazaAI\n\nTenantWhat time does the fitness center close on weekends?\n\n↓ GROUNDED IN BUILDING DATA ↓\n\n##### Tenant Assistant\n\n- Fitness Center is open Sat to Sun, 6:00 AM to 8:00 PM\n- Enter on Floor 3 with your mobile pass\n- Next class: Vinyasa Flow, Saturday at 9:00 AM\n\nEngagement insights\n\n### Your Whole Portfolio's Engagement, in Seconds.\n\nOne dashboard shows adoption, RSVPs, and satisfaction across every building, so you can see what is landing and where to invest next.\n\nEngagement by Cove · PortfolioLive\n\nInsight Summary\n\n• App adoption is up 6% this quarter, led by Harbor Point.\n\n• Rooftop events drove a 22% rise in active users at Meridian Plaza.\n\nActive Users\n\n4,182\n\n+5%\n\nApp Adoption\n\n78%\n\n+6%\n\nEvent RSVPs\n\n1,204\n\n+12%\n\nAmenity Bookings\n\n962\n\n+8%\n\nAvg. Satisfaction\n\n4.6\n\n+0.2\n\nAnnouncements\n\n318\n\n+3%\n\nActive Users by Site\n\nMeridian Plaza **1,240**\n\nHarbor Point **1,010**\n\nGateway Tower **880**\n\nThe Lattice **640**\n\nVista West **412**\n\nMore than operations\n\n## Centralize Your Data. Compound Your Advantage.\n\nWhile point solutions keep your data fragmented, Cove unifies operations, tenant experience, and visitor management into one source of truth that compounds as AI accelerates, sharpening insight and automating work to keep your portfolio ahead.\n\nBuilding Operations\n\nTenant Experience\n\nVisitor Management\n\nCove OS\n\n### One Source of Truth\n\nEvery team, every building, all your data centralized in a single operating system.\n\nCompounding insight\n\nRevolutionary automation\n\nIndustry benchmarking\n\nWhat changes\n\n## When Tenant Experience Runs as One.\n\n1 _app_\n\nOne branded experience for amenities, events, comms, and access.\n\n4 _-_ 8\n\nSystems consolidated when moving to Cove.\n\n0 _+_\n\nNative integrations, so your existing systems stay yours.\n\n![Willis Tower, tenant experience powered by Cove](https://cove.is/hubfs/Image_fx%20(9)%20(1)%20(1)-1.webp)\n\nProof in market\n\n### Powering Willis Tower\n\nCove runs the tenant experience at the largest multi-tenant office building in the Western Hemisphere. Through a custom white-label app, thousands of tenants reserve amenities, RSVP to events, register visitors, and order food, all in one place.\n\n[Read the Full Story](https://cove.is/cove-powers-the-willis-tower?hsLang=en)\n\nTestimonials\n\n## The Teams That Run on Cove Stay Ahead of It.\n\n“\n\nThe consolidation of our tech has resulted in a savings of about $0.05 per square foot. Spread that across the size of our portfolio, and I'll let you do the math.”\n\nMichael Aisner\n\nHead of Property Management, RXR\n\n“\n\nWe wouldn't be here without the Cove team. They walked us through every step, customized the setup, and worked directly with our vendors. If something didn't work, they had a solution.”\n\nTim Rivett\n\nGeneral Manager, Samuels & Associates\n\n“\n\nBuilding Engines was working fine for our team, but until we implemented Cove, we didn't realize what we were missing.”\n\nJamie Adams\n\nProperty Manager, Boyle Investment Company\n\n## Ready to Reimagine Your Tenant Experience?\n\nSee how Cove unifies amenities, events, communications, and access into one branded app, with a team that customizes the setup and stays invested from day one.\n\n[Modernize My Building](https://landing.cove.is/book-a-demo?hsLang=en) [Get Custom Pricing](https://landing.cove.is/get-pricing-cove?hsLang=en)","capture_id":"36dfaf844beefd9a84b2345e184f8ed46c5ccb1b48d547e392e1097cad71241e","captured_at":"2026-10-05T13:34:40.129Z","published_at":null,"indexed_at":"2026-10-05T13:34:40.153Z","truncated":0,"scope_tier":"primary","monitor_reason":"Track changes to branded tenant apps, access/amenity integrations, AI tenant assistance, engagement analytics, and communication channels.","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:30:09.546Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://cove.is/hs-fs/hubfs/Cove_Logo_Updated%20(1).png?width=96&height=41&name=Cove_Logo_Updated%20(1).png","https://cove.is/hubfs/Client%20Logos/Blackstone.png","https://cove.is/hubfs/Client%20Logos/Nuveen.png","https://cove.is/hubfs/Client%20Logos/BioMed.png","https://cove.is/hubfs/Client%20Logos/Cushman%20and%20Wakefield.png","https://cove.is/hubfs/Client%20Logos/Rudin.png","https://cove.is/hubfs/Client%20Logos/RXR.png","https://cove.is/hubfs/Client%20Logos/Longfellow.png","https://cove.is/hubfs/Image_fx%20(9)%20(1)%20(1)-1.webp","https://cove.is/hs-fs/hubfs/Cove_Logo_Updated%20(1","https://cove.is/hubfs/Image_fx%20(9"],"interpretation":"Unreviewed source evidence. 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