{"source_id":"visitt-10706974","company":"Visitt","kind":"documentation","category":"documentation","title":"How to Transfer Responsibilities from One User to Another | Visitt - Help Center","url":"https://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another","body":"[Skip to main content](https://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another#main-content)\n\n# How to Transfer Responsibilities from One User to Another\n\nWritten by Basman Abu Gazi\nMay 15, 2026\n\nTable of contents\n\n[​Add the New User](https://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another#h_3ddc9d0348)[Remove the Leaving User and Transfer Responsibilities](https://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another#h_c6bf5d34d0)\n\nWhen a new User joins and takes over the responsibilities of an existing User who is leaving or transitioning to a different role, it's important to properly update the system. This process includes adding the new User, removing the old User, and transferring their responsibilities to ensure a seamless transition.\n\n​\n\n## ​ **Add the New User**\n\nBefore transferring responsibilities, the new User must be added to the system.\n\n**Steps:**\n\n- Navigate to the **Settings Page** \\> **Users tab**\n\n- Click the **Add New User** button\n\n​\n\n![Start Adding New User](https://downloads.intercomcdn.com/i/o/ymv0iawf/2386219690/b6d028afed29b7eaf521bd3717ee/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2FsgdoD1LFdm95g3LmczHtTV-2FoQuM6QbVNBH5nWZgGgzF4M_doc.png?expires=1791207900&signature=2d3c9f89371c8de89fc5fe908cc900da3621adf272ac31c43acfd6be994434c5&req=diMvEMt%2FlIdWWfMW1HO4zSOm21%2BnX8F%2B4Gb9DWqNtlIyHal83FQlC8LIiisf%0AU1jn%0A)\n\n​\n\n- Fill in the required details below and click **Create**. The new User will be notified via SMS/Email and will be able to log into Visitt immediately.\n\n​\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2386220198/32151c0689cd03bece67a1db3b94/image.png?expires=1791207900&signature=8a4cb05bb3957402b14ea0cf5bef6553e93f19db8a3b7448096a6889c4bb8b2e&req=diMvEMt8nYBWUfMW1HO4zc6FUcIfeONSfJKxM30O%2BAyFUAw3o9AqMn75%2Fbnp%0A7aS1%2Fj8yqcVMvtaties%3D%0A)\n\n## **Remove the Leaving User and Transfer Responsibilities**\n\nOnce the new User has been successfully added, you can go ahead and remove the old User. During this process, you will also be prompted to transfer their responsibilities to the new User if you like.\n\n​ **Steps:**\n\n- Navigate to the **Settings Page** \\> **Users tab**\n\n- Search for the **User** you want to remove\n\nClick on the User to open their profile, then scroll down to the section \" **Assigned properties**\" and click \" **Unassign from property**\"\n\n​\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2386226931/d445da0631d3d201bd29aec1bf7f/image.png?expires=1791207900&signature=4a970566a94d0366f2adc72fd0077ee3d28209362ad785c56f3ccfb767035380&req=diMvEMt8m4hcWPMW1HO4zeufAQaO7t48p%2FEPXY5GFcxroSgrnJjSRjrBN8QH%0AU7OCboHNFkyUBQeJwYw%3D%0A)\n\n⚠️ **_Note_** _: Unassigning a user will revoke their access to the Property_\n\nA dialog box will appear, showing the User's current responsibilities (such as open Work Orders and Inspections).\n\n​\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2386236759/6e035de2b85507ac8772c28956e2/image.png?expires=1791207900&signature=91d4edc9787f8464092b7672c4bc5445d66ab1a899095c22536086d577e5caa6&req=diMvEMt9m4ZaUPMW1HO4zRoKR%2FW3DZhYJWtoe%2FUd4XQPV9vzNEz2IrTGd9pC%0AsSHCcRk7qZ4Tn8Ym%2B7Q%3D%0A)\n\n- Select the new **User** to transfer these responsibilities to.\n\n- Click **Submit** to confirm the transfer and removal of the old User.\n\n​\n\nOnce completed, the new User will have full access to the assigned responsibilities\n\n​\n\n​\n\n* * *\n\nRelated Articles\n\n- [How to Manage Your Categories](http://help.visitt.io/en/articles/9216614-how-to-manage-your-categories)\n- [How to Deactivate or Remove Users from Properties](http://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties)\n- [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property)\n- [How to Log In to Your Account](http://help.visitt.io/en/articles/10425978-how-to-log-in-to-your-account)\n- [Visitors Watchlist](http://help.visitt.io/en/articles/12855965-visitors-watchlist)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[​Add the New User](https://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another#h_3ddc9d0348)[Remove the Leaving User and Transfer Responsibilities](https://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another#h_c6bf5d34d0)","capture_id":"1257494003a6deca3501fb98ba01b7b3283b17f5ac3696edd919f544e099e827","captured_at":"2026-10-05T13:09:11.410Z","published_at":null,"indexed_at":"2026-10-05T13:09:11.452Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:07:47.091Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2386219690/b6d028afed29b7eaf521bd3717ee/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2FsgdoD1LFdm95g3LmczHtTV-2FoQuM6QbVNBH5nWZgGgzF4M_doc.png?expires=1791207900&signature=2d3c9f89371c8de89fc5fe908cc900da3621adf272ac31c43acfd6be994434c5&req=diMvEMt%2FlIdWWfMW1HO4zSOm21%2BnX8F%2B4Gb9DWqNtlIyHal83FQlC8LIiisf%0AU1jn%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2386220198/32151c0689cd03bece67a1db3b94/image.png?expires=1791207900&signature=8a4cb05bb3957402b14ea0cf5bef6553e93f19db8a3b7448096a6889c4bb8b2e&req=diMvEMt8nYBWUfMW1HO4zc6FUcIfeONSfJKxM30O%2BAyFUAw3o9AqMn75%2Fbnp%0A7aS1%2Fj8yqcVMvtaties%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2386226931/d445da0631d3d201bd29aec1bf7f/image.png?expires=1791207900&signature=4a970566a94d0366f2adc72fd0077ee3d28209362ad785c56f3ccfb767035380&req=diMvEMt8m4hcWPMW1HO4zeufAQaO7t48p%2FEPXY5GFcxroSgrnJjSRjrBN8QH%0AU7OCboHNFkyUBQeJwYw%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2386236759/6e035de2b85507ac8772c28956e2/image.png?expires=1791207900&signature=91d4edc9787f8464092b7672c4bc5445d66ab1a899095c22536086d577e5caa6&req=diMvEMt9m4ZaUPMW1HO4zRoKR%2FW3DZhYJWtoe%2FUd4XQPV9vzNEz2IrTGd9pC%0AsSHCcRk7qZ4Tn8Ym%2B7Q%3D%0A"],"interpretation":"Unreviewed source evidence. 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