{"source_id":"visitt-13618786","company":"Visitt","kind":"documentation","category":"documentation","title":"Work Order Acceptance | Visitt - Help Center","url":"https://help.visitt.io/en/articles/13618786-work-order-acceptance","body":"[Skip to main content](https://help.visitt.io/en/articles/13618786-work-order-acceptance#main-content)\n\n# Work Order Acceptance\n\nThis article explains how to accept, decline, and reopen a work order in Visitt, including automatic acceptance scenarios.\n\nWritten by Basman Abu Gazi\nApril 9, 2026\n\nTable of contents\n\n[Accepting a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_54429db7d4)[Auto-accept](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_d0ce543800)[Declining a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_a2d4c8e0fa)[Reopening a Completed or Canceled](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_5c2bb32685)\n\nBefore we jump in, some key notes:\n\n- Work orders in Awaiting Accept **must** be accepted before work begins.\n\n- Acceptance can be **manual or automatic**.\n\n- **Declining requires** a reason and another assignee.\n\n- Reopened work orders **return to an active workflow**.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031737915/4ef1ea667e75e4b5655c0671a4fb/image.png?expires=1791207900&signature=e4b2a17d0c62fc82e13cdf9d08d69ee9820c539a9f149dba8e6a5a9437270db4&req=diAkF859moheXPMW1HO4zbIhM1xPVi5uhBMkTCiImMPfBphRMEdjYjUr29An%0AfkgaabD%2FJnzqqiTq%2Bps%3D%0A)\n\n# Accepting a Work Order\n\nWhen a work order is assigned to a user and requires confirmation, it enters the **Awaiting Accept** status.\n\n### How to Accept a Work Order\n\nYou can accept a work order from:\n\n- The **Accept** banner displayed at the top of the work order page.\n\n- The Accept on behalf option (available to authorized users)\n\nClick **Accept** to confirm that you are taking responsibility for the work order.\n\n### What Happens after accepting a Work Order?\n\n- The user accepted becomes the accepted assignee (Owner) of the work order.\n\n- The user may be prompted to **move the status forward**, for example to **In Progress.**\n\n- The work order is now ready to be actively worked on.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031768290/421d3e7230c5efb5e867beb324f4/image.png?expires=1791207900&signature=c00fe5b580d9b591d1ce53c3c9214d540fd8d5e1417ac3baa13ae9812dfc2219&req=diAkF854lYNWWfMW1HO4zeZdkCeERndXAGt45kjn%2B%2F50i6SR7sTRIiXJl375%0Awn%2B5ZCkUSPHEacm6xS0%3D%0A)\n\n* * *\n\n# Auto-accept\n\nIn some cases, a work order is accepted automatically, without explicitly clicking Accept.\n\nAuto-accept occurs when a user changes the work order status from Awaiting Accept to another status (such as In Progress)\n\n### What Happens?\n\n- The system automatically accepts the work order on behalf of the user.\n\n- The user becomes the accepted assignee.\n\n- A confirmation message (toast) appears to indicate that the work order was accepted automatically\n\nThis helps keep workflows smooth without requiring an extra acceptance step.\n\n* * *\n\n# Declining a Work Order\n\nIf you are assigned to a work order that is in **Awaiting Accept**, you may choose to decline it.\n\nThe Decline action is available from:\n\n- The work order banner.\n\n- The actions (⋯) menu.\n\nDecline Requirements: (If these conditions are not met, the decline action will not be available)\n\n- You must enter a decline reason.\n\n- The work order must have at least one additional assignee.\n\n### What Happens After Declining\n\n- You may be removed as an assignee (depending on configuration).\n\n- The work order remains **unaccepted** and the decline reason is saved on the work order\n\n- Other assignees or managers can accept or reassign the work order.\n\nDecline a Work Order:\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031771283/21ecc9049edb239c68f5b5b63b0b/image.png?expires=1791207900&signature=9e89f4db1411d029e6d60cf0f9252a8376a2777f9a84d814fad0e3a969fd5c62&req=diAkF855nINXWvMW1HO4zZn09TJEuaTk7wWZAfJqTBZZTU8zDwpZO3yigB9Y%0AGvusfhyknqLcGoA2wTc%3D%0A)\n\nDecline a Work Order **on behalf**:\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031766064/7818f7d9cc4157a8875fc819bc12/image.png?expires=1791207900&signature=2a607cc472e92a978e4cd3b605136c00df724191cde215f8213d3798d41ea832&req=diAkF854m4FZXfMW1HO4zceIPiuhsVJkjee1xZW1hvxo%2B6xHoFqheKy3HZAJ%0ACyDBVWEIKowB5Yuj6OM%3D%0A)\n\n* * *\n\n# Reopening a Completed or Canceled\n\nYou can reopen a work order if:\n\n- Additional work is needed.\n\n- The work was completed or canceled by mistake.\n\nReopening a work order returns it to an active state and automatically accepts it, assigning it to the user who reopened it. No additional acceptance action is required.\n\n* * *\n\nRelated Articles\n\n- [How to Set Work Order Automations](http://help.visitt.io/en/articles/9000597-how-to-set-work-order-automations)\n- [How to Create Recurring Work Orders](http://help.visitt.io/en/articles/13362516-how-to-create-recurring-work-orders)\n- [Work Order Subscribers](http://help.visitt.io/en/articles/13844622-work-order-subscribers)\n- [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests)\n- [Work Order Instructions](http://help.visitt.io/en/articles/16892827-work-order-instructions)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[Accepting a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_54429db7d4)[Auto-accept](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_d0ce543800)[Declining a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_a2d4c8e0fa)[Reopening a Completed or Canceled](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_5c2bb32685)","capture_id":"7d7b32cd18e27269035eab1a2ef0b36724a906fd58f8be217c6c6e4d23d60565","captured_at":"2026-10-05T13:12:40.333Z","published_at":null,"indexed_at":"2026-10-05T13:12:40.359Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:10:43.759Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2031737915/4ef1ea667e75e4b5655c0671a4fb/image.png?expires=1791207900&signature=e4b2a17d0c62fc82e13cdf9d08d69ee9820c539a9f149dba8e6a5a9437270db4&req=diAkF859moheXPMW1HO4zbIhM1xPVi5uhBMkTCiImMPfBphRMEdjYjUr29An%0AfkgaabD%2FJnzqqiTq%2Bps%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2031768290/421d3e7230c5efb5e867beb324f4/image.png?expires=1791207900&signature=c00fe5b580d9b591d1ce53c3c9214d540fd8d5e1417ac3baa13ae9812dfc2219&req=diAkF854lYNWWfMW1HO4zeZdkCeERndXAGt45kjn%2B%2F50i6SR7sTRIiXJl375%0Awn%2B5ZCkUSPHEacm6xS0%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2031771283/21ecc9049edb239c68f5b5b63b0b/image.png?expires=1791207900&signature=9e89f4db1411d029e6d60cf0f9252a8376a2777f9a84d814fad0e3a969fd5c62&req=diAkF855nINXWvMW1HO4zZn09TJEuaTk7wWZAfJqTBZZTU8zDwpZO3yigB9Y%0AGvusfhyknqLcGoA2wTc%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2031766064/7818f7d9cc4157a8875fc819bc12/image.png?expires=1791207900&signature=2a607cc472e92a978e4cd3b605136c00df724191cde215f8213d3798d41ea832&req=diAkF854m4FZXfMW1HO4zceIPiuhsVJkjee1xZW1hvxo%2B6xHoFqheKy3HZAJ%0ACyDBVWEIKowB5Yuj6OM%3D%0A"],"interpretation":"Unreviewed source evidence. 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