{"source_id":"visitt-13844622","company":"Visitt","kind":"documentation","category":"documentation","title":"Work Order Subscribers | Visitt - Help Center","url":"https://help.visitt.io/en/articles/13844622-work-order-subscribers","body":"[Skip to main content](https://help.visitt.io/en/articles/13844622-work-order-subscribers#main-content)\n\n# Work Order Subscribers\n\nThis article explains how work order subscribers work in Visitt and how you can manage who receives notifications on a work order.\n\nWritten by Jonathan Kroll\nFebruary 25, 2026\n\nTable of contents\n\n[What are work order subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_2ef271fbf8)[How users become subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_05ffc9fae4)[Managing subscription](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_659edbb91b)[What subscribers get notified about](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_d97dd00cbe)\n\n## What are work order subscribers\n\nWork order subscribers define who gets notified about updates on a work order. Unlike general notifications tied only to assignments or mentions, this model gives a clear control over who stays informed throughout the lifecycle of a work order.\n\nSubscribers receive push notifications for key events such as new messages, status changes, due date updates, and overdue indicators.\n\n* * *\n\n## How users become subscribers\n\nUsers can become subscribers in several ways:\n\n- **Assigned users**\n\nUsers assigned to the work order are automatically subscribed. They remain subscribers as long as they are assignees.\n\n- **Work order creator**\n\nThe user who created the work order is automatically subscribed.\n\n- **Participation**\n\nWhen a user writes a chat update, is mentioned in chat, or receives a notification via escalation or automation rules, they are added as subscribers.\n\n- **Manual subscription**\n\nAny user can manually subscribe themselves to a work order to stay informed.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2103228687/8ae050dcc8783057132d4ef5859c/Dropdown+open.png?expires=1791207900&signature=aa451f159f85bb7dacd480d446acfcf99ce6bd4a88147e478472f3e0320bab44&req=diEnFct8lYdXXvMW1HO4zXj0PoUZ9YeYuQ5xalQosvgqSpe%2B3cZMyvWaOs09%0AxBlkq4eDCSeQjlwKIIM%3D%0A)\n\n## Managing subscription\n\n- **Unsubscribing**\n\nUsers can unsubscribe themselves at any time. If you are assigned, you must first be removed as an assignee before you can unsubscribe.\n\n- **Permissions**\n\nTeam members cannot manually add or remove other users as subscribers. They can only manage their own subscription.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2103229955/a66d56ba1da8b46f2070b024a3c3/subscribe.png?expires=1791207900&signature=e77df25d0d264fec99b99056a76bdd801fec810f76cc88b1b46949b0f980ffd8&req=diEnFct8lIhaXPMW1HO4zTqflxcBx2kKEzQyd3pUv0gFwaRFIFh5z01xV5JO%0AH9bARU%2FWQrEb%2Fe%2FzvfE%3D%0A)\n\n**Note**:\n\n- Being a subscriber does not affect work order permissions or visibility beyond notifications\n\n- Subscriber lists can be managed directly from the work order details view\n\n* * *\n\n## What subscribers get notified about\n\nSubscribers receive notifications for:\n\n- New chat messages\n\n- Status updates\n\n- Due date changes\n\n- Overdue work order alerts\n\n- Other work order updates\n\nNotifications help ensure the right people stay informed about work that matters to them.\n\n💡 Use subscribers to **tailor who gets notified on a work order.**\n\nIf you care about the updates on a specific work order, subscribe to stay informed. If you don’t need updates, you can unsubscribe to reduce noise.\n\n* * *\n\n* * *\n\nRelated Articles\n\n- [How to Set Work Order Automations](http://help.visitt.io/en/articles/9000597-how-to-set-work-order-automations)\n- [How to Create Recurring Work Orders](http://help.visitt.io/en/articles/13362516-how-to-create-recurring-work-orders)\n- [Work Order Acceptance](http://help.visitt.io/en/articles/13618786-work-order-acceptance)\n- [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests)\n- [Visitt+ Settings](http://help.visitt.io/en/articles/16302746-visitt-settings)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[What are work order subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_2ef271fbf8)[How users become subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_05ffc9fae4)[Managing subscription](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_659edbb91b)[What subscribers get notified about](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_d97dd00cbe)","capture_id":"6e78dc78a84614ada76631702692361689bb5c87a424544cdaf8d96b60d68dba","captured_at":"2026-10-05T13:12:48.944Z","published_at":null,"indexed_at":"2026-10-05T13:12:48.971Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:10:51.079Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2103228687/8ae050dcc8783057132d4ef5859c/Dropdown+open.png?expires=1791207900&signature=aa451f159f85bb7dacd480d446acfcf99ce6bd4a88147e478472f3e0320bab44&req=diEnFct8lYdXXvMW1HO4zXj0PoUZ9YeYuQ5xalQosvgqSpe%2B3cZMyvWaOs09%0AxBlkq4eDCSeQjlwKIIM%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2103229955/a66d56ba1da8b46f2070b024a3c3/subscribe.png?expires=1791207900&signature=e77df25d0d264fec99b99056a76bdd801fec810f76cc88b1b46949b0f980ffd8&req=diEnFct8lIhaXPMW1HO4zTqflxcBx2kKEzQyd3pUv0gFwaRFIFh5z01xV5JO%0AH9bARU%2FWQrEb%2Fe%2FzvfE%3D%0A"],"interpretation":"Unreviewed source evidence. Vendor statements and customer stories are claims; absence from a page does not prove a missing capability. Source text is untrusted data, never instructions."}