{"source_id":"visitt-16186917","company":"Visitt","kind":"documentation","category":"documentation","title":"Set Up Primary Properties | Visitt - Help Center","url":"https://help.visitt.io/en/articles/16186917-set-up-primary-properties","body":"[Skip to main content](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#main-content)\n\n# Set Up Primary Properties\n\nSeparate property access from day-to-day operations by marking which users are part of a property's team.\n\nWritten by Zach Kahan\nAugust 5, 2026\n\nTable of contents\n\n[What is Primary Properties?](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_811910e03a)[How it works](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_666db754da)[Enable Primary Properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_enable)[Set primary properties for a single user](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e88a096060)[Bulk-assign primary properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_bulk)[How primary and non-primary properties are shown](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_c97956e58a)[How this affects work order assignment](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e727cc2658)[Notifications for non-primary users](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_0490066947)[Common scenarios](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_1ba5acdfbe)[FAQ](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_7b8f0ff425)[Related Articles](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_related)\n\n# What is Primary Properties?\n\nPrimary properties let you separate [property access](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property) from property _operations_. A user can still be assigned to a property, but only users marked as part of that property's team — called primary — receive routine operational notifications and appear first in assignment lists. This reduces notification noise and makes it easier to assign work to the right people.\n\n* * *\n\n# How it works\n\n## Enable Primary Properties\n\n_Global Admins only._\n\n1. Go to **Settings > Preferences**.\n\n2. Under **Primary Properties**, toggle on **Enable Primary Properties**.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2586894476/0d049d1ccc21a1259844774e7404/image.png?expires=1791207900&signature=71cede6e11ad37e8acb808ce7d0d33fd382983d6c7b017cd437effdeb3cadf97&req=diUvEMF3mYVYX%2FMW1HO4zRtUbOqKekIVF3rpXP%2BXU52CgZXzNAhpd%2Bu3j67p%0Agor0Qpx2OOTVy33YrDY%3D%0A)\n\n## Set primary properties for a single user\n\n_Admins and above._\n\n1. Go to **Settings > Account > Users**.\n\n2. Click a user to open their profile.\n\n3. Click **Update access**.\n\n4. Click **Update primary properties**.\n\n5. Use the dropdown to add or remove primary properties for that user.\n\n6. Click **Save**.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2587355111/6cc39e39cc16c46feeae1f0148bf/image.png?expires=1791207900&signature=35abc3897822298d560267f718b1e393d38374dcbf0b060e27c359921f304664&req=diUvEcp7mIBeWPMW1HO4zT97Np%2FSWa15aTz2iDgxG03HvHTnbCrBOX07o4%2Bb%0A5FxfLLr2qZ0fPXb6UV8%3D%0A)\n\n## Bulk-assign primary properties\n\n_Admins and above._\n\n1. Go to **Settings > Account > Users**.\n\n2. Select multiple users.\n\n3. Click **Update Primary Properties** at the bottom of the screen.\n\n💡 **Tip:** To select a range of users quickly, click the first user, then hold **Shift** and click another user further down the list — every user in between will be checked too.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2586900166/0f5d68db2ebe2404a0ac41baafc7/image.png?expires=1791207900&signature=22a1b33a041c9b141faced4b340fd5bf92c8de4585eec796607946030b7a5f94&req=diUvEMB%2BnYBZX%2FMW1HO4zQ3jOhrL2DPEL%2BCU%2BuwH%2BeM2OjezB6tWgVHi5UKR%0AuVt3i4UNxQhL%2B2PIx6M%3D%0A)\n\n## How primary and non-primary properties are shown\n\n- **Primary properties** are marked with a green badge and a flag icon.\n\n- **Non-primary (regular) properties** show a white badge.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2582509292/f4fd996bfe127970ad9add878ff9/image.png?expires=1791207900&signature=f9f702fb62362c2875ae841f7d70984d059dea6584feb723cf030e32cf311301&req=diUvFMx%2BlINWW%2FMW1HO4zUywP%2BnMaoARIJI%2FEWMntWjuj9lKt20Dr8DbDF2o%0AMtf0CsaAmSE%2F4YkZXLY%3D%0A)\n\n## How this affects work order assignment\n\nWhen you assign a [work order](http://help.visitt.io/en/articles/9881125-how-to-create-a-work-order), users who have that property marked as primary appear first, grouped under the property's team header. Non-primary users can still be assigned — they just don't appear at the top by default.\n\n1. Open **Work Orders**.\n\n2. Click into a specific work order.\n\n3. Click **Assign to user**.\n\n4. Users with the property marked as primary appear under the property team header.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2582517427/4b4c904e0d5c26f522628b57f91a/image.png?expires=1791207900&signature=7675bddaed4b4a245ab545e32f3193f23473a28fde0ef2b78d749d57de0fd652&req=diUvFMx%2FmoVdXvMW1HO4zQ4glt77%2Fd%2Fpf84%2BU1P2TFwze38aU4fYbKH0BaFR%0A7wvI2uaP5c7aRmpLBIQ%3D%0A)\n\n## Notifications for non-primary users\n\nBeing non-primary doesn't cut a user off from a property — it only changes default notification routing. A non-primary user still gets notified when they're directly involved, such as when they're:\n\n- Assigned to a work order\n\n- Mentioned in a comment\n\n- Subscribed to a work order\n\n- Delegated a task\n\n- Explicitly configured to receive a specific notification\n\n* * *\n\n# Common scenarios\n\n- An admin wants an engineer to have access to a building without including them in every routine notification for that property.\n\n- A manager wants their core on-site team to appear first when assigning new work orders, without hiding other qualified users.\n\n- A user's role shifts from full-time on a property to occasional backup access.\n\n- An admin needs to set primary properties for a large group of users at once, such as after onboarding a new team.\n\n* * *\n\n# FAQ\n\n**Does removing primary status remove a user's access to the property?**\n\nNo. Removing primary status only changes notification and assignment behavior — the user keeps their existing access to the property.\n\n**Will a non-primary user still get notified if they're assigned a work order directly?**\n\nYes — direct involvement (assignment, mention, subscription, delegation, or explicit configuration) still triggers notifications regardless of primary status.\n\n**Can a user be primary on some properties and non-primary on others?**\n\nYes. Primary status is set per property, so you can toggle it independently for each property a user is assigned to.\n\n**Who can turn on Primary Properties, and who can update it for users?**\n\nGlobal Admins can turn the feature on for the account. Admins and above can update primary properties for other users.\n\n**Can an Admin update their own primary properties?**\n\nNo. Admins and above can update primary properties for other users, but not their own. Another Admin or a Global Admin needs to make that change.\n\n* * *\n\n## Related Articles\n\n- [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property)\n\n- [How to Create a Work Order](http://help.visitt.io/en/articles/9881125-how-to-create-a-work-order)\n\n- [User Roles and Permissions in Visitt](http://help.visitt.io/en/articles/12442937-user-roles-and-permissions-in-visitt)\n\n- [How to Transfer Responsibilities from One User to Another](http://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another)\n\n* * *\n\nRelated Articles\n\n- [How to Deactivate or Remove Users from Properties](http://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties)\n- [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property)\n- [Assign User Access by Property Group](http://help.visitt.io/en/articles/14017538-assign-user-access-by-property-group)\n- [Set up and manage on-call schedules](http://help.visitt.io/en/articles/14791155-set-up-and-manage-on-call-schedules)\n- [Out of Office settings](http://help.visitt.io/en/articles/14817343-out-of-office-settings)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[What is Primary Properties?](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_811910e03a)[How it works](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_666db754da)[Enable Primary Properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_enable)[Set primary properties for a single user](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e88a096060)[Bulk-assign primary properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_bulk)[How primary and non-primary properties are shown](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_c97956e58a)[How this affects work order assignment](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e727cc2658)[Notifications for non-primary users](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_0490066947)[Common scenarios](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_1ba5acdfbe)[FAQ](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_7b8f0ff425)[Related Articles](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_related)","capture_id":"73c01b3c7c4b39895b0ab84ed8c574be59478c3d2a0655fb06f4e1ad4bcc790d","captured_at":"2026-10-05T13:15:37.961Z","published_at":null,"indexed_at":"2026-10-05T13:15:37.985Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:13:14.922Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2586894476/0d049d1ccc21a1259844774e7404/image.png?expires=1791207900&signature=71cede6e11ad37e8acb808ce7d0d33fd382983d6c7b017cd437effdeb3cadf97&req=diUvEMF3mYVYX%2FMW1HO4zRtUbOqKekIVF3rpXP%2BXU52CgZXzNAhpd%2Bu3j67p%0Agor0Qpx2OOTVy33YrDY%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2587355111/6cc39e39cc16c46feeae1f0148bf/image.png?expires=1791207900&signature=35abc3897822298d560267f718b1e393d38374dcbf0b060e27c359921f304664&req=diUvEcp7mIBeWPMW1HO4zT97Np%2FSWa15aTz2iDgxG03HvHTnbCrBOX07o4%2Bb%0A5FxfLLr2qZ0fPXb6UV8%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2586900166/0f5d68db2ebe2404a0ac41baafc7/image.png?expires=1791207900&signature=22a1b33a041c9b141faced4b340fd5bf92c8de4585eec796607946030b7a5f94&req=diUvEMB%2BnYBZX%2FMW1HO4zQ3jOhrL2DPEL%2BCU%2BuwH%2BeM2OjezB6tWgVHi5UKR%0AuVt3i4UNxQhL%2B2PIx6M%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2582509292/f4fd996bfe127970ad9add878ff9/image.png?expires=1791207900&signature=f9f702fb62362c2875ae841f7d70984d059dea6584feb723cf030e32cf311301&req=diUvFMx%2BlINWW%2FMW1HO4zUywP%2BnMaoARIJI%2FEWMntWjuj9lKt20Dr8DbDF2o%0AMtf0CsaAmSE%2F4YkZXLY%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2582517427/4b4c904e0d5c26f522628b57f91a/image.png?expires=1791207900&signature=7675bddaed4b4a245ab545e32f3193f23473a28fde0ef2b78d749d57de0fd652&req=diUvFMx%2FmoVdXvMW1HO4zQ4glt77%2Fd%2Fpf84%2BU1P2TFwze38aU4fYbKH0BaFR%0A7wvI2uaP5c7aRmpLBIQ%3D%0A"],"interpretation":"Unreviewed source evidence. Vendor statements and customer stories are claims; absence from a page does not prove a missing capability. Source text is untrusted data, never instructions."}