{"source_id":"visitt-16297178","company":"Visitt","kind":"documentation","category":"documentation","title":"Visitors Overview | Visitt - Help Center","url":"https://help.visitt.io/en/articles/16297178-visitors-overview","body":"[Skip to main content](https://help.visitt.io/en/articles/16297178-visitors-overview#main-content)\n\n# Visitors Overview\n\nEverything you need to know about managing visitors in Visitt.\n\nWritten by Zach Kahan\nUpdated over 3 weeks ago\n\nTable of contents\n\n[What is Visitors?](https://help.visitt.io/en/articles/16297178-visitors-overview#h_18ea3ae092)[How it works](https://help.visitt.io/en/articles/16297178-visitors-overview#h_ee1aa29ca1)[Managing visitors as a property admin via Visitt](https://help.visitt.io/en/articles/16297178-visitors-overview#h_b206ba59aa)[Adding a visitor as a tenant via Visitt+](https://help.visitt.io/en/articles/16297178-visitors-overview#h_5af05dc8d3)[FAQ](https://help.visitt.io/en/articles/16297178-visitors-overview#h_926599c533)[Related Articles](https://help.visitt.io/en/articles/16297178-visitors-overview#h_related)\n\n# What is Visitors?\n\nVisitors lets you track and approve guests requesting access to your property. When a tenant expects someone, you or the tenant can log them in Visitt ahead of time, so only authorized people gain entry.\n\n* * *\n\n# How it works\n\nVisitors can be managed from both the property admin side (via Visitt) and the tenant side (via Visitt+). Both flows are covered below.\n\n## Managing visitors as a property admin via Visitt\n\nVisitors can be managed and viewed via the **Visitors** tab in the left-hand sidebar. This page lists all current visitors, along with the contact who invited them.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2599664115/da9dd925a8ea61a6b43820b650c4/image.png?expires=1791207900&signature=9341ec0507d8002caf29a8e8c76edd7c0c9bf594f7c9a478e704d07596456feb&req=diUuH894mYBeXPMW1HO4zV1LXxpWP0IWeAmc%2FVqi9UT02jqrVc9v9tzAour%2F%0ARFJpBa4oWbr6ou0L%2FQY%3D%0A)\n\nTo add a visitor via Visitt:\n\n1. Click **Add Visitor**.\n\n2. Fill out the visitor's details in the flyout window.\n\n3. Click **Submit**.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2599665781/9cc7717f5a8336b467fe7a459ee3/image.png?expires=1791207900&signature=7ade7e13a110f3af4e35cd79d0422b6d0330e98cf90e50df9a876de0820cae82&req=diUuH894mIZXWPMW1HO4zXeOAJN9mbBIKHywykYLveLAXekLCBi%2Bie2EQR27%0AZkYF%2FHPXpT2rmt%2FiukY%3D%0A)\n\n* * *\n\n## Adding a visitor as a tenant via Visitt+\n\nTenants can add visitors directly through Visitt+. The process varies slightly depending on whether they're using the mobile app or desktop.\n\n**On the Visitt+ mobile app:** Tap the **+** button at the bottom of the screen — the same button used to submit a request or book an amenity — then select **Visitor**.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2599684602/e5f3ea034049d0b008599991dec1/image.png?expires=1791207900&signature=0a7f1654bef0778471704bb01b7b50fd1ce5e40a0f2d3a99b6e0045656171d90&req=diUuH892mYdfW%2FMW1HO4zSFPEtGC5hR7XKULWTfCSkU1jxVpgpY3AsdCoRxL%0A0PrqGqa4UxUJMXC0Kkk%3D%0A)\n\n**On Visitt+ desktop:** Click the **Visitor Invite** button directly from the home screen.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2599693605/8ecb58dadfeaad9defd4ba42187f/image.png?expires=1791207900&signature=2c5e3b8addab2271476b7bd08fabd1193b00090defcdc74903740e071e72992c&req=diUuH893nodfXPMW1HO4zVq4kKUpB7Tv168o%2BCd74eDL3iDtkmzkssKeCG1M%0A82IpxeH4fCU0vX5gjlc%3D%0A)\n\nOnce a tenant adds a visitor, it appears in your Visitors tab and also shows as an upcoming visitor on the tenant's home screen.\n\n* * *\n\n## FAQ\n\n**Did the Visitors feature change with the new tenant app design?**\n\nNo. Adding and managing visitors works the same way. Only the look and navigation of the tenant app changed.\n\n**Where do tenants see their upcoming visitors now?**\n\nOn their home screen, alongside their other open requests and bookings.\n\n**Will my property's branding (colors, logo) show up on visitor-related screens?**\n\nYes. The tenant app now reflects your property's branding across all pages, including Visitors.\n\n**Do I need to migrate or set anything up because of the new design?**\n\nNo. There's no migration and no new setup required — it's the same app with an updated look.\n\n**Can I still see who invited each visitor?**\n\nYes. The Visitors tab still shows the contact who invited each visitor.\n\n* * *\n\n## Related Articles\n\n- [Managing Visitors: A Complete Guide](http://help.visitt.io/en/articles/9753729)\n\n- [Visitors Watchlist](http://help.visitt.io/en/articles/12855965)\n\n- [How to add a Visitor](http://help.visitt.io/en/articles/9448128)\n\nThanks for reading! Reach out if you have any questions — we're here to help 😊\n\n* * *\n\nRelated Articles\n\n- [Visitors Overview](http://help.visitt.io/en/articles/9414566-visitors-overview)\n- [Managing Packages](http://help.visitt.io/en/articles/9448312-managing-packages)\n- [Managing Vendors](http://help.visitt.io/en/articles/9529819-managing-vendors)\n- [Visitors Watchlist](http://help.visitt.io/en/articles/12855965-visitors-watchlist)\n- [Getting Started with Visitt+: A Guide for Tenants](http://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[What is Visitors?](https://help.visitt.io/en/articles/16297178-visitors-overview#h_18ea3ae092)[How it works](https://help.visitt.io/en/articles/16297178-visitors-overview#h_ee1aa29ca1)[Managing visitors as a property admin via Visitt](https://help.visitt.io/en/articles/16297178-visitors-overview#h_b206ba59aa)[Adding a visitor as a tenant via Visitt+](https://help.visitt.io/en/articles/16297178-visitors-overview#h_5af05dc8d3)[FAQ](https://help.visitt.io/en/articles/16297178-visitors-overview#h_926599c533)[Related Articles](https://help.visitt.io/en/articles/16297178-visitors-overview#h_related)","capture_id":"af93d838a3535607a9c6eefd2bc36aac12e8820bc83f466a98931913a6a9c9e7","captured_at":"2026-10-05T13:16:15.638Z","published_at":null,"indexed_at":"2026-10-05T13:16:15.668Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:13:44.133Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2599664115/da9dd925a8ea61a6b43820b650c4/image.png?expires=1791207900&signature=9341ec0507d8002caf29a8e8c76edd7c0c9bf594f7c9a478e704d07596456feb&req=diUuH894mYBeXPMW1HO4zV1LXxpWP0IWeAmc%2FVqi9UT02jqrVc9v9tzAour%2F%0ARFJpBa4oWbr6ou0L%2FQY%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2599665781/9cc7717f5a8336b467fe7a459ee3/image.png?expires=1791207900&signature=7ade7e13a110f3af4e35cd79d0422b6d0330e98cf90e50df9a876de0820cae82&req=diUuH894mIZXWPMW1HO4zXeOAJN9mbBIKHywykYLveLAXekLCBi%2Bie2EQR27%0AZkYF%2FHPXpT2rmt%2FiukY%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2599684602/e5f3ea034049d0b008599991dec1/image.png?expires=1791207900&signature=0a7f1654bef0778471704bb01b7b50fd1ce5e40a0f2d3a99b6e0045656171d90&req=diUuH892mYdfW%2FMW1HO4zSFPEtGC5hR7XKULWTfCSkU1jxVpgpY3AsdCoRxL%0A0PrqGqa4UxUJMXC0Kkk%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2599693605/8ecb58dadfeaad9defd4ba42187f/image.png?expires=1791207900&signature=2c5e3b8addab2271476b7bd08fabd1193b00090defcdc74903740e071e72992c&req=diUuH893nodfXPMW1HO4zVq4kKUpB7Tv168o%2BCd74eDL3iDtkmzkssKeCG1M%0A82IpxeH4fCU0vX5gjlc%3D%0A"],"interpretation":"Unreviewed source evidence. 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