{"source_id":"visitt-16297490","company":"Visitt","kind":"documentation","category":"documentation","title":"Visitt+ Work Orders: Create and track requests | Visitt - Help Center","url":"https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests","body":"[Skip to main content](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#main-content)\n\n# Visitt+ Work Orders: Create and track requests\n\nHow to create and track Work Orders in the Visitt+ app\n\nWritten by Zach Kahan\nUpdated over 3 weeks ago\n\nTable of contents\n\n[Submitting a Work Order](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_6dca4c39e8)[How to View Your Requests](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_9431d5c898)[If You Can't Find a Closed Request](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_e85d5c79a5)[Related Articles](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_related)\n\nIn this article, you'll learn how to submit a work order request using Visitt+. We've designed the process to be straightforward and user-friendly, helping you create requests quickly and efficiently.\n\nVisitt provides a streamlined way for tenants to communicate directly with their property management team through the app. By centralizing all interactions in a single platform, tenants can easily submit requests, ask questions, and receive updates. This helps ensure that concerns are routed to the appropriate team for resolution, improving communication and response times.\n\n* * *\n\n# Submitting a Work Order\n\nUpon logging in, you can submit a work order request by selecting the **plus (+) button** located at the bottom of the screen. This convenient shortcut is also used for adding visitors and booking amenities, providing easy access to key features within the app.\n\nAfter clicking this button, select **New Request**. You will then need to fill out the required information, including the **category** and a **description**. You also have the option to add an **attachment** if there is anything you need your property management to see.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2600059888/34910a87a9e94a5985b9b2b2fac7/wo.gif?expires=1791207900&signature=659a6451e81edd013fd8fc8950727c598515cb809d74534b22c249bf78f30ed2&req=diYnFsl7lIlXUfMW1HO4zbFBsNZj6tgLMDUC1DiEC55z0Spyou5mh2AQDfbK%0AbH0BQppciiitt6ny5bY%3D%0A)\n\nOnce you have completed all the fields, select **Create request.** The right person in the building will then be notified. You're all set!\n\nVisitt streamlines the request management process by automatically routing each submission to the appropriate team or individual. With built-in workflows and assignment rules, the platform helps ensure concerns are addressed quickly and by the right people.\n\n* * *\n\n# How to View Your Requests\n\nTo see your past or current requests:\n\n1. Tap **Requests** from the bottom navigation bar.\n\n2. Choose **Open requests** to see pending ones, or **Closed requests** to see completed ones.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2600072149/be009f937a7cd030b9d5470ca143/image.png?expires=1791207900&signature=c93cb6d8bb91f7e27307c09862dfd0e7cdbab76d1ff351733d7c5b0427610524&req=diYnFsl5n4BbUPMW1HO4za1gLGzrlSscWY4S18M9wrvtPE%2F3%2B3YvV83nEbTY%0A2UpvUG%2BUc3flmJTsJEU%3D%0A)\n\n🗨️ **Tip:** In both views (open and closed), you can use the **chat** on the right side to message your property team directly about any request.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2600065638/5496e36e8b2fd80689f3667b2e8c/chat.gif?expires=1791207900&signature=5f950a76cd8d5a53b67996b0897a048b36a7aaacc28f76e9370d3c4570b63dc8&req=diYnFsl4mIdcUfMW1HO4zSnMe4JeOckxMvfGdxLkvTqRCAlHgQzFyCsWmK0q%0ArkmZXAyoVDru26TTIeE%3D%0A)\n\n📌 While Visitt does not display direct contact information for property management companies, you can still reach the appropriate team by submitting a request through the platform. As an external software provider, Visitt Technical Support does not have access to or distribute property management contact information.\n\n* * *\n\n# If You Can't Find a Closed Request\n\nIf you're looking for a **closed request** and can't find it under **Closed Requests**, it might still be **open** — make sure to also check under the **Open** tab.\n\nIf you still can't find it, the request may have been submitted under a **different property**. If you're connected to more than one property, switch properties by:\n\n1. Tap your **initials** on the home screen.\n\n2. A Settings panel will open — tap **Switch property**.\n\n3. A list of your assigned properties will appear — tap the one you want to switch to.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2600069097/d3361ce0f5a0e0c210cde5472d85/chrome_Tya7B5SuVv.gif?expires=1791207900&signature=5745edb9ec103d20c1d767a65cc2e19a71d37eadba6c0f7bc0b9daa613c0876d&req=diYnFsl4lIFWXvMW1HO4zbL2sGt4HlibHLSAnTkhwxPFl2VZ28ireGBylsO3%0AgKR8bzw%2Fe%2BWIWbpTBj4%3D%0A)\n\n🔔 **Notifications:** If you ever need help with notifications, check out this step-by-step guide: [How To Control Notifications On Visitt+](http://help.visitt.io/en/articles/9556404-how-to-control-notifications-on-visitt)\n\n* * *\n\n# Related Articles\n\n- [How to Sign In and Switch Properties in Visitt+](http://help.visitt.io/en/articles/10696725)\n\n- [Visitt+ Settings](http://help.visitt.io/en/articles/16302746)\n\n- [How To Control Notifications On Visitt+](http://help.visitt.io/en/articles/9556404-how-to-control-notifications-on-visitt)\n\nThanks for reading! Reach out if you have any questions — we're here to help 😊\n\n* * *\n\nRelated Articles\n\n- [Visitt AI Capabilities](http://help.visitt.io/en/articles/9697354-visitt-ai-capabilities)\n- [What is Visitt?](http://help.visitt.io/en/articles/15078686-what-is-visitt)\n- [Amenities (Visitt+)](http://help.visitt.io/en/articles/16288920-amenities-visitt)\n- [Visitt+ Settings](http://help.visitt.io/en/articles/16302746-visitt-settings)\n- [Getting Started with Visitt+: A Guide for Tenants](http://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[Submitting a Work Order](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_6dca4c39e8)[How to View Your Requests](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_9431d5c898)[If You Can't Find a Closed Request](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_e85d5c79a5)[Related Articles](https://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests#h_related)","capture_id":"f1fedcb162446875fe146d6d9df9c8f22d54bbdcc680d31952a64d1a5218bf13","captured_at":"2026-10-05T13:16:25.777Z","published_at":null,"indexed_at":"2026-10-05T13:16:25.808Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:13:51.399Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2600059888/34910a87a9e94a5985b9b2b2fac7/wo.gif?expires=1791207900&signature=659a6451e81edd013fd8fc8950727c598515cb809d74534b22c249bf78f30ed2&req=diYnFsl7lIlXUfMW1HO4zbFBsNZj6tgLMDUC1DiEC55z0Spyou5mh2AQDfbK%0AbH0BQppciiitt6ny5bY%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2600072149/be009f937a7cd030b9d5470ca143/image.png?expires=1791207900&signature=c93cb6d8bb91f7e27307c09862dfd0e7cdbab76d1ff351733d7c5b0427610524&req=diYnFsl5n4BbUPMW1HO4za1gLGzrlSscWY4S18M9wrvtPE%2F3%2B3YvV83nEbTY%0A2UpvUG%2BUc3flmJTsJEU%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2600065638/5496e36e8b2fd80689f3667b2e8c/chat.gif?expires=1791207900&signature=5f950a76cd8d5a53b67996b0897a048b36a7aaacc28f76e9370d3c4570b63dc8&req=diYnFsl4mIdcUfMW1HO4zSnMe4JeOckxMvfGdxLkvTqRCAlHgQzFyCsWmK0q%0ArkmZXAyoVDru26TTIeE%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2600069097/d3361ce0f5a0e0c210cde5472d85/chrome_Tya7B5SuVv.gif?expires=1791207900&signature=5745edb9ec103d20c1d767a65cc2e19a71d37eadba6c0f7bc0b9daa613c0876d&req=diYnFsl4lIFWXvMW1HO4zbL2sGt4HlibHLSAnTkhwxPFl2VZ28ireGBylsO3%0AgKR8bzw%2Fe%2BWIWbpTBj4%3D%0A"],"interpretation":"Unreviewed source evidence. 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