{"source_id":"visitt-16891940","company":"Visitt","kind":"documentation","category":"documentation","title":"Getting Started with Visitt+: A Guide for Tenants | Visitt - Help Center","url":"https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants","body":"[Skip to main content](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#main-content)\n\n# Getting Started with Visitt+: A Guide for Tenants\n\nEverything a tenant needs to get started with Visitt+ — logging in, submitting requests, booking amenities, adding visitors, and viewing messages.\n\nWritten by Zach Kahan\nUpdated over 3 weeks ago\n\nTable of contents\n\n[Step 1 — Log In](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step1)[Step 2 — Submit a Request](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step2)[Step 3 — Book an Amenity](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step3)[Step 4 — Add a Visitor](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step4)[Step 5 — View Messages from Your Property Team](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step5)[Switching Between Properties](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step6)[Detailed Guides](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_related)\n\nWelcome to Visitt+! This guide will walk you through everything you need to get started — from logging in to submitting requests, booking amenities, adding visitors, and viewing messages from your property team.\n\n📌 Before you can log in, your property team must add you to the system. If you don't have an account yet, contact your property manager and ask to be added to **Visitt+**.\n\n* * *\n\n# Step 1 — Log In\n\n1. Go to the Visitt+ login page from any device by clicking [here](https://l.visitt.io/plus).\n\n2. Enter your **email address** or **phone number** and click **Get Login Code**.\n\n3. Check your email or phone for a **six-digit login code** and enter it.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2661096180/e6d1c00951e3c431d4efab52f4f8/image.png?expires=1791207900&signature=0915db116062a14a8336546213f3354b6a75d05b913bc057d232448a4022abae&req=diYhF8l3m4BXWfMW1HO4zQIHGnckXQYcRC73qef03g0HeSh9%2BuuiEfK4IHaV%0AsJvF7Llk5SvjKpSghvQ%3D%0A)\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2661107736/0615e941142952699dd4ef426282/image.png?expires=1791207900&signature=3df8b945be3692606752bd1f502bad9738fdbda684cbb9bd9fe420e9861c3c55&req=diYhF8h%2BmoZcX%2FMW1HO4zTpJ13ibBJ6fh6H83TPYahkb%2FELBRD819IRbnnUK%0AjFDTwrV7x4EYHEZKkeA%3D%0A)\n\n💡 Can't log in? Check for typos in your email or phone number, or try a different email you may have used. If you still can't get in, your account may not be set up yet — contact your property manager. See [How to Sign In and Switch Properties in Visitt+](http://help.visitt.io/en/articles/16288180) for full troubleshooting steps.\n\n* * *\n\n# Step 2 — Submit a Request\n\nNeed to report a maintenance issue or request a service? You can submit a request directly from the app.\n\n1. Tap the **\\+ button** at the bottom of the screen.\n\n2. Select **New Request**.\n\n3. Fill in the **category** and a **description** of the issue. You can also add a photo or attachment.\n\n4. Tap **Create request**. Your property team will be notified right away.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2600059888/34910a87a9e94a5985b9b2b2fac7/wo.gif?expires=1791207900&signature=659a6451e81edd013fd8fc8950727c598515cb809d74534b22c249bf78f30ed2&req=diYnFsl7lIlXUfMW1HO4zbFBsNZj6tgLMDUC1DiEC55z0Spyou5mh2AQDfbK%0AbH0BQppciiitt6ny5bY%3D%0A)\n\nTo check on existing requests, tap **Requests** from the bottom navigation bar. Switch between **Open** and **Closed** tabs to find what you need. You can also use the chat on any request to message your property team directly.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2600072149/be009f937a7cd030b9d5470ca143/image.png?expires=1791207900&signature=c93cb6d8bb91f7e27307c09862dfd0e7cdbab76d1ff351733d7c5b0427610524&req=diYnFsl5n4BbUPMW1HO4za1gLGzrlSscWY4S18M9wrvtPE%2F3%2B3YvV83nEbTY%0A2UpvUG%2BUc3flmJTsJEU%3D%0A)\n\n💡 For a full guide to requests, see [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490).\n\n* * *\n\n# Step 3 — Book an Amenity\n\nWant to reserve a shared space like a gym, rooftop, or conference room? You can book amenities directly from Visitt+.\n\n1. Tap the **\\+ button** at the bottom of the screen.\n\n2. Select **Book Amenity**.\n\n3. Choose the **amenity**, select your **date and time**, and add any notes.\n\n4. Tap **Book**. Your property manager will be notified.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2599890188/e61db6a8d9673753b233c8945254/image.png?expires=1791207900&signature=82cb6f1f1e7810e4af829bf937ce61da033cc23fa61faf9fdef1b8ab6a3bb17c&req=diUuH8F3nYBXUfMW1HO4zcbgUSA5DN3BIR6XAnn9cwKD3XbyGZqki4JIXOS2%0A4L8aiWOn2m1d3V4TrfM%3D%0A)\n\nTo view or manage an existing booking, select **Amenities** from the home screen. Tap a booking to view its status, chat with your property team, or make changes.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2599929701/5a071e0dae071f6b199ceacefa19/chrome_5td4YEJd4G.gif?expires=1791207900&signature=c7540066076336b13d46a536166e1c40dd4ca08953a6a5725bd21551fdba20dc&req=diUuH8B8lIZfWPMW1HO4zSlXp5lO9dWlUBwPLVTxvtjj7qUdl%2FIVVk7HOUhN%0AEUieHlnaE4GiGdXKf3Y%3D%0A)\n\n💡 For a full guide to amenity bookings, see [Amenities (Visitt+)](http://help.visitt.io/en/articles/16288920).\n\n* * *\n\n# Step 4 — Add a Visitor\n\nExpecting a guest? Register them in advance so your property team knows to expect them.\n\n**On mobile:** Tap the **\\+ button** at the bottom of the screen and select **New Visitor**.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2599684602/e5f3ea034049d0b008599991dec1/image.png?expires=1791207900&signature=0a7f1654bef0778471704bb01b7b50fd1ce5e40a0f2d3a99b6e0045656171d90&req=diUuH892mYdfW%2FMW1HO4zSFPEtGC5hR7XKULWTfCSkU1jxVpgpY3AsdCoRxL%0A0PrqGqa4UxUJMXC0Kkk%3D%0A)\n\n**On desktop:** Click the **Visitor Invite** button directly from the home screen.\n\n💡 For a full guide to adding visitors, see [How to add a Visitor](http://help.visitt.io/en/articles/9448128).\n\n* * *\n\n# Step 5 — View Messages from Your Property Team\n\nYour property team may send you important updates and announcements through Visitt+. These arrive as **broadcast messages** and can be found in your **Inbox**.\n\n1. Tap the **three-line menu** (☰) in the top left of the screen.\n\n2. Tap **Inbox**.\n\n3. Tap any message to read the full announcement.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2661120614/47e2edd0ba514c561928a56762f6/image.png?expires=1791207900&signature=7f6593852799a5154c0d7b0ae8f95e49d719fa137b23529a685b442fdd8a8edc&req=diYhF8h8nYdeXfMW1HO4zUsAeAMSRXJltCTPgSwuUt5uA03trjdOeGvBnuip%0AJ3qiORQrIPTrhecv%2BfQ%3D%0A)\n\n🔔 You'll receive a push notification, email, or SMS when a new message arrives — depending on how your property team has set up notifications. To manage your notification preferences, see [How to Control Notifications on Visitt+](http://help.visitt.io/en/articles/9556404).\n\n* * *\n\n# Switching Between Properties\n\nIf you are connected to more than one property, you can switch between them at any time directly from the home screen.\n\n1. Tap your **initials** (the avatar circle) on the home screen.\n\n2. A Settings panel will open — tap **Switch property**.\n\n3. Tap the property you want to switch to.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2597034923/a9049a66bbbe691e5695b6747b6a/image.png?expires=1791207900&signature=fdfd69b28a7caddb75cb0fcef67fff507bba2094dd0ca427bb5212493c9e5236&req=diUuEcl9mYhdWvMW1HO4zePoED2omhTv%2B%2BhKYkY6URis%2BWXRfBGq99s2nTdD%0AtGL%2Fr3rti8JbnseWt6E%3D%0A)\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2597035603/9cc4d0322d42f918b79499c395ca/image.png?expires=1791207900&signature=3b15cd294b02a89e74ec1d1bb2aee3328e8b4d3a942fa0e8a4cee76abebafd52&req=diUuEcl9mIdfWvMW1HO4zcRau%2BmgFs5TcxHN36dv0Gypxn3VTLnI%2FvlJXgN%2B%0AmLX54OnLz%2BJ9wZLK2Yw%3D%0A)\n\n* * *\n\n## Detailed Guides\n\n- [How to Sign In and Switch Properties in Visitt+](http://help.visitt.io/en/articles/16288180)\n\n- [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490)\n\n- [Amenities (Visitt+)](http://help.visitt.io/en/articles/16288920)\n\n- [How to add a Visitor](http://help.visitt.io/en/articles/9448128)\n\n- [Visitt+ Settings](http://help.visitt.io/en/articles/16302746)\n\n- [How to Control Notifications on Visitt+](http://help.visitt.io/en/articles/9556404)\n\nThanks for reading! Reach out if you have any questions — we're here to help 😊\n\n* * *\n\nRelated Articles\n\n- [Visitors Overview](http://help.visitt.io/en/articles/9414566-visitors-overview)\n- [Amenities (Visitt+)](http://help.visitt.io/en/articles/16288920-amenities-visitt)\n- [Visitors Overview](http://help.visitt.io/en/articles/16297178-visitors-overview)\n- [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests)\n- [Visitt+ Settings](http://help.visitt.io/en/articles/16302746-visitt-settings)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[Step 1 — Log In](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step1)[Step 2 — Submit a Request](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step2)[Step 3 — Book an Amenity](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step3)[Step 4 — Add a Visitor](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step4)[Step 5 — View Messages from Your Property Team](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step5)[Switching Between Properties](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_step6)[Detailed Guides](https://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants#h_related)","capture_id":"605c30107ee13a7b1a64c176099b95ab34a3bb97a3dc99aead6d070c426d5c4c","captured_at":"2026-10-05T13:17:02.470Z","published_at":null,"indexed_at":"2026-10-05T13:17:02.497Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:14:20.654Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2661096180/e6d1c00951e3c431d4efab52f4f8/image.png?expires=1791207900&signature=0915db116062a14a8336546213f3354b6a75d05b913bc057d232448a4022abae&req=diYhF8l3m4BXWfMW1HO4zQIHGnckXQYcRC73qef03g0HeSh9%2BuuiEfK4IHaV%0AsJvF7Llk5SvjKpSghvQ%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2661107736/0615e941142952699dd4ef426282/image.png?expires=1791207900&signature=3df8b945be3692606752bd1f502bad9738fdbda684cbb9bd9fe420e9861c3c55&req=diYhF8h%2BmoZcX%2FMW1HO4zTpJ13ibBJ6fh6H83TPYahkb%2FELBRD819IRbnnUK%0AjFDTwrV7x4EYHEZKkeA%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2600059888/34910a87a9e94a5985b9b2b2fac7/wo.gif?expires=1791207900&signature=659a6451e81edd013fd8fc8950727c598515cb809d74534b22c249bf78f30ed2&req=diYnFsl7lIlXUfMW1HO4zbFBsNZj6tgLMDUC1DiEC55z0Spyou5mh2AQDfbK%0AbH0BQppciiitt6ny5bY%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2600072149/be009f937a7cd030b9d5470ca143/image.png?expires=1791207900&signature=c93cb6d8bb91f7e27307c09862dfd0e7cdbab76d1ff351733d7c5b0427610524&req=diYnFsl5n4BbUPMW1HO4za1gLGzrlSscWY4S18M9wrvtPE%2F3%2B3YvV83nEbTY%0A2UpvUG%2BUc3flmJTsJEU%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2599890188/e61db6a8d9673753b233c8945254/image.png?expires=1791207900&signature=82cb6f1f1e7810e4af829bf937ce61da033cc23fa61faf9fdef1b8ab6a3bb17c&req=diUuH8F3nYBXUfMW1HO4zcbgUSA5DN3BIR6XAnn9cwKD3XbyGZqki4JIXOS2%0A4L8aiWOn2m1d3V4TrfM%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2599929701/5a071e0dae071f6b199ceacefa19/chrome_5td4YEJd4G.gif?expires=1791207900&signature=c7540066076336b13d46a536166e1c40dd4ca08953a6a5725bd21551fdba20dc&req=diUuH8B8lIZfWPMW1HO4zSlXp5lO9dWlUBwPLVTxvtjj7qUdl%2FIVVk7HOUhN%0AEUieHlnaE4GiGdXKf3Y%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2599684602/e5f3ea034049d0b008599991dec1/image.png?expires=1791207900&signature=0a7f1654bef0778471704bb01b7b50fd1ce5e40a0f2d3a99b6e0045656171d90&req=diUuH892mYdfW%2FMW1HO4zSFPEtGC5hR7XKULWTfCSkU1jxVpgpY3AsdCoRxL%0A0PrqGqa4UxUJMXC0Kkk%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2661120614/47e2edd0ba514c561928a56762f6/image.png?expires=1791207900&signature=7f6593852799a5154c0d7b0ae8f95e49d719fa137b23529a685b442fdd8a8edc&req=diYhF8h8nYdeXfMW1HO4zUsAeAMSRXJltCTPgSwuUt5uA03trjdOeGvBnuip%0AJ3qiORQrIPTrhecv%2BfQ%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2597034923/a9049a66bbbe691e5695b6747b6a/image.png?expires=1791207900&signature=fdfd69b28a7caddb75cb0fcef67fff507bba2094dd0ca427bb5212493c9e5236&req=diUuEcl9mYhdWvMW1HO4zePoED2omhTv%2B%2BhKYkY6URis%2BWXRfBGq99s2nTdD%0AtGL%2Fr3rti8JbnseWt6E%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2597035603/9cc4d0322d42f918b79499c395ca/image.png?expires=1791207900&signature=3b15cd294b02a89e74ec1d1bb2aee3328e8b4d3a942fa0e8a4cee76abebafd52&req=diUuEcl9mIdfWvMW1HO4zcRau%2BmgFs5TcxHN36dv0Gypxn3VTLnI%2FvlJXgN%2B%0AmLX54OnLz%2BJ9wZLK2Yw%3D%0A"],"interpretation":"Unreviewed source evidence. 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