{"source_id":"visitt-9216614","company":"Visitt","kind":"documentation","category":"documentation","title":"How to Manage Your Categories | Visitt - Help Center","url":"https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories","body":"[Skip to main content](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#main-content)\n\n# How to Manage Your Categories\n\nHow to create and manage categories and subcategories in Visitt (Global and Property Admins only)\n\nWritten by Basman Abu Gazi\nUpdated this week\n\nTable of contents\n\n[What are categories?](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_de697f8958)[How to manage your Categories/Subcategories:](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_39b62efe19)[Common scenarios](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_b893d7b566)[FAQ](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_ed4719db62)[Related articles](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_fe5fca29c6)\n\n* * *\n\n## What are categories?\n\nCategories help you organize Work Orders and Inspections in Visitt. They also sync to your Tenants in Visitt+, where Tenants select a Category when submitting a Request. Under both the Work Orders and Inspections pages you can filter them by Categories to help you organize everything.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2272756579/c9a8b79ba781f0af33f401920e84/status+%281%29.png?expires=1791207900&signature=ee857b2aa3c18c7cd721932134004ad4e85d829438920bfc645e5663ade80070&req=diIgFM57m4RYUPMW1HO4zaPElv3b4bgqbDw%2F%2F07j4iBbzBF0jTBIssrmgf01%0AqS7ojux%2FTwLJ%2B3jTfuE%3D%0A)\n\n* * *\n\n## **How to manage your Categories/Subcategories:**\n\n### Creating a new category:\n\n**1) Access Settings Menu**\n\nClick \"Settings\" to open the main configuration menu in Visitt.\n\n![Access Settings Menu](https://downloads.intercomcdn.com/i/o/ymv0iawf/2382033931/6b781bf715320f720e3146a515f0/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2Fntz5kLPRff9izn7y4etw15-2FxcvXejCRL77XepugbGWgxv_doc.png?expires=1791207900&signature=90386ee6e15ee91633bcd66192ed3e997b53c7bd198ce5db499985325085dadc&req=diMvFMl9nohcWPMW1HO4zdYkhHVh54YvBqoaoP%2F4Zn8RKbwaxSi72RzbmvUy%0AzRaR4NsyI148HOWerqM%3D%0A)\n\n**2) Open Property Preferences**\n\nClick \"Property\" to access the property-related preferences within the settings.\n\n![Open Property Preferences](https://downloads.intercomcdn.com/i/o/ymv0iawf/2382033928/a381fe5c29e80088675616487641/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2Fntz5kLPRff9izn7y4etw15-2Feq2Kv8s8nQj5W7gh3qQTRD_doc.png?expires=1791207900&signature=622a72a33e884764632e5001ffef82fc77a2e5ce5a2a0d13dcd7d1aa1b1b2720&req=diMvFMl9nohdUfMW1HO4zVwaLbw%2Bkkw3bLdDWj1%2FYbwaQGghKDYhQ%2FFzSNoU%0Ay41RYaylHCd3V%2Fzmu4A%3D%0A)\n\n**3) Navigate to Categories Section**\n\nClick \"Categories\" to view and manage your category options in Visitt preferences.\n\n![Navigate to Categories Section](https://downloads.intercomcdn.com/i/o/ymv0iawf/2382033929/410df8404497e88119dd148ddca4/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2Fntz5kLPRff9izn7y4etw15-2Fn7cFDt3MJpkQtBWhGqNR2y_doc.png?expires=1791207900&signature=1fb0390a809c1f609db7d7ec8bb43c99309c6d75b283d59739f7e230c8f4abd6&req=diMvFMl9nohdUPMW1HO4zUl0XpYP2NC%2BhAkaTKJAWOXKMu%2BrknUcDWXl6SUe%0ARTOMAOMGH6uKVKmyTsI%3D%0A)\n\n**4) Initiate Adding New Category**\n\nClick \"Add category\" to start creating a new category for your preferences.\n\n![Initiate Adding New Category](https://downloads.intercomcdn.com/i/o/ymv0iawf/2382033924/6ff40926047ce207a4aeef434c6e/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2Fntz5kLPRff9izn7y4etw15-2FoXLTi1FJBdp9s27zzo192X_doc.png?expires=1791207900&signature=a20be70e52c9b6c56bea5b9b59d89c30376042b2ab964994cb3384b898214dbb&req=diMvFMl9nohdXfMW1HO4zUzA%2BbYsdfR1ukey3n0TSarLkdaU2kvBgY2aRvPK%0A6gkBa3qWjzxHm83pDfo%3D%0A)\n\n**5) Select Category Name Field**\n\nClick \"Enter category name\" to focus on the input field where you will type the new category name.\n\n![Select Category Name Field](https://downloads.intercomcdn.com/i/o/ymv0iawf/2382033927/efd9351ebe2739afd4c8483f9cd7/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2Fntz5kLPRff9izn7y4etw15-2F7o6M1cTrphM5MYFs2ZKiUw_doc.png?expires=1791207900&signature=62716c30b7ae4d70709142bf341e88376a97fa2f3937cc386289e530fdc16fd9&req=diMvFMl9nohdXvMW1HO4zYKVOrXuRp6f8Vo23BQthZrzMsKocqUwrp7xav1A%0Aph7CUcgpDWZFf510tyY%3D%0A)\n\n**6) Enter Category Name**\n\nEnter your category name in the field provided to define the new category.\n\n![Enter Category Name](https://downloads.intercomcdn.com/i/o/ymv0iawf/2382033926/67da01666b6fb3a5bce60cee73cc/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2Fntz5kLPRff9izn7y4etw15-2FaE9dLzLzUZcU9gu4q1qf6W_doc.png?expires=1791207900&signature=9995421fb1126ee5b765b6a6e299c028d5abe799cf1cb1e89f5fa14d68c2a1b9&req=diMvFMl9nohdX%2FMW1HO4zVXHTCpdbV%2BqG15knR66JVHc0oEcQ%2Ffwbdm%2BZ1gn%0AM%2BvyRU65qV7EdlWTsL8%3D%0A)\n\n**7) Save New Category**\n\nClick \"Save\" to store the new category and update your preferences in Visitt.\n\n![Save New Category](https://downloads.intercomcdn.com/i/o/ymv0iawf/2382033934/ed25763c3c60c06f9058cede5f17/quickguiddeScreenshots-2FQukrHKwqfnVPCqFel3ZAQ1Fe5JS2-2Fntz5kLPRff9izn7y4etw15-2FjguhidegZTTroob5bQzMMH_doc.png?expires=1791207900&signature=079e84a1654db21d90658ed0b2ee467fb64d455478bbd43bfb80ae4d549fdf8c&req=diMvFMl9nohcXfMW1HO4zQPhA0NNx9ak02VMB7n%2FwwsX3bHFYL4yR7IPuMHt%0Ac9s9JRxnykYvxFB4iiY%3D%0A)\n\n​​​\n\n### Creating a Sub Category\n\nHover over the category you would like to create a sub-category for, and click the \"Add subcategory\" button.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2273560131/692a24670ec466a328e06bcedb44/status+%286%29.png?expires=1791207900&signature=f828ae56468e55b14df42d88324c565caa6622bec701f8b728bca7be16d6670e&req=diIgFcx4nYBcWPMW1HO4zROPOWWeGm9RKI4qgyldMfnaz4q1phLn3kE9Cifs%0AN7u4Un8SXd8O7FtB%2FxU%3D%0A)\n\n* * *\n\n## Common scenarios\n\n**Organizing Work Orders by type** — Create Categories like \"Plumbing\" or \"Electrical\" so your team can quickly filter and prioritize incoming Work Orders.\n\n**Structuring Inspections** — Assign Categories to Inspections to keep recurring checks organized and easy to filter.\n\n**Tenant-facing requests** — Categories sync to Visitt+, so Tenants see your Category list when submitting a Work Order. Keeping Categories clear and specific reduces miscategorized requests.\n\n* * *\n\n## FAQ\n\n- **Who can manage Categories?** Only Admins can create and edit Categories.\n\n- **Where do I find the Categories settings?** Go to Settings > Property > Categories.\n\n- **Do Categories apply across all my Properties?** When adding a Category, you select which Properties to assign it to. A Category only appears where assigned.\n\n- **Will my Tenants see subcategories in Visitt+?** Tenants see the Categories synced to their Property. If you use Subcategories, check that they display as expected in Visitt+.\n\n- **Can I delete a Category?** This article covers adding Categories and Subcategories. For help removing them, contact Visitt support or check related articles.\n\n* * *\n\n## Related articles\n\n- [Work Orders: FAQ](http://help.visitt.io/en/articles/12648128-work-orders-faq)\n\n- [How to Create and Manage Inspections](http://help.visitt.io/en/articles/8799107-how-to-create-and-manage-inspections)\n\n- [User Permissions in Visitt](http://help.visitt.io/en/articles/9214822-user-permissions-in-visitt)\n\n* * *\n\nRelated Articles\n\n- [How to Create and Manage Visitt Templates](http://help.visitt.io/en/articles/9215888-how-to-create-and-manage-visitt-templates)\n- [Managing Your Tenant App](http://help.visitt.io/en/articles/9242176-managing-your-tenant-app)\n- [Getting Started: A Quick Manager's Guide to the Visitt Platform](http://help.visitt.io/en/articles/9324821-getting-started-a-quick-manager-s-guide-to-the-visitt-platform)\n- [What is Visitt?](http://help.visitt.io/en/articles/15078686-what-is-visitt)\n- [Global Categories](http://help.visitt.io/en/articles/15545550-global-categories)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[What are categories?](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_de697f8958)[How to manage your Categories/Subcategories:](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_39b62efe19)[Common scenarios](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_b893d7b566)[FAQ](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_ed4719db62)[Related articles](https://help.visitt.io/en/articles/9216614-how-to-manage-your-categories#h_fe5fca29c6)","capture_id":"087e5ebb171ebb26de9421a79d2c65e87e9187ed82799af3e3292473863d3e65","captured_at":"2026-10-05T13:19:46.217Z","published_at":null,"indexed_at":"2026-10-05T13:19:46.243Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl 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