{"source_id":"visitt-9217472","company":"Visitt","kind":"documentation","category":"documentation","title":"How to Deactivate or Remove Users from Properties | Visitt - Help Center","url":"https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties","body":"[Skip to main content](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#main-content)\n\n# How to Deactivate or Remove Users from Properties\n\nLearn how to deactivate a user's account or remove them from specific properties, including how to reassign their responsibilities to another user\n\nWritten by Basman Abu Gazi\nMay 15, 2026\n\nTable of contents\n\n[1\\. Start Here](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_2aa03cc4df)[2\\. Choose the Action You Need](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_7097329832)[A. Deactivate a User (under \"User access control\")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_deactivate)[B. Remove a User from a Property (under \"Assigned properties\")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_remove_property)\n\nIn Visitt, you have two ways to remove a user's access — deactivating their account entirely, or removing them from a specific property. This article explains both options and when to use each.\n\n💡 **Note:** These actions are available to **Admins only.**\n\n* * *\n\n# 1\\. Start Here\n\n1. Navigate to the **Settings Page → Users tab.**\n\n2. Select a user by clicking their name.\n\n3. In their profile page, scroll to the bottom. You'll find two sections: **\"Assigned properties\"** and **\"User access control.\"**\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2388072062/c7663d730cda6d5afeb3c6d022ca/image.png?expires=1791207900&signature=5cf0c6145c5a20905ca186c86e5f7d092ce443656e18f8295806d55905fd88fa&req=diMvHsl5n4FZW%2FMW1HO4zdLJH7TIboeRbaNsBrxKRze5sek%2BI5edbvcXLY9T%0AW%2BNBVsPgbrKo0VaB5s4%3D%0A)\n\n* * *\n\n# 2\\. Choose the Action You Need\n\n## A. Deactivate a User (under \"User access control\")\n\nUse this when a user is leaving entirely and should no longer have access to the account.\n\n- The user will no longer be able to log in.\n\n- None of their data is deleted — it remains accessible in reports and history.\n\n- A confirmation prompt will appear before deactivation is finalised.\n\n⚠️ **Important:** Deactivation currently **removes** the user from their assigned responsibilities (work orders, inspections, automations) but does **not** offer the option to reassign them to another user. If you need to transfer responsibilities first, use the **Remove from Property** flow below before deactivating.\n\n💡 **Tip:** If a user is assigned to multiple properties and you want to remove their access everywhere at once, **Deactivate** is the faster option — it removes access across all properties in one step.\n\n## B. Remove a User from a Property (under \"Assigned properties\")\n\nUse this when a user is moving roles or leaving a specific property, but may still need access elsewhere.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2388087490/02a81cb4a5acb85a88dc1578452b/image.png?expires=1791207900&signature=dff0b706e9994be051ffa9b43863d2bdf7e4f0cb4cc33c14399bd179224031fd&req=diMvHsl2moVWWfMW1HO4zcyH8qOLJaM%2FFW3O8D7sQKRCBtJ6JtPfwXUlvaQI%0AaEwm8Y58zFZuTzR5Jmo%3D%0A)\n\n1. Click **\"Unassign from property.\"**\n\n2. Select the property you want to remove them from.\n\n3. A dialog will appear showing their current responsibilities (such as open work orders and inspections).\n\n4. Choose one of the following:\n\n   - **Reassign responsibilities** — select another existing user at that property. All responsibilities (inspections, work orders, etc.) will transfer to the new user going forward.\n\n   - **Remove without reassigning** — the user is removed with no transfer of responsibilities.\n\n5. Click **Submit** to confirm.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2388074958/23489794370a3d3d729dc6097e37/image.png?expires=1791207900&signature=8699cf52b52c71cb4c11951b205b72d934559f10947241fa9fa18726df216b0f&req=diMvHsl5mYhaUfMW1HO4zb%2Fo9lr%2FwKWZrV1uzIysemJmCqer9EOK1t3D9ma4%0A%2FudKNEAoo7eHLKZM8PE%3D%0A)\n\n💡 **Note:** If the user is assigned to multiple properties, you'll need to repeat this process for each property individually.\n\n* * *\n\nRelated Articles\n\n- [How to Manage Your Categories](http://help.visitt.io/en/articles/9216614-how-to-manage-your-categories)\n- [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property)\n- [How to Transfer Responsibilities from One User to Another](http://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another)\n- [My Property Page - Team Members](http://help.visitt.io/en/articles/10848778-my-property-page-team-members)\n- [Set Up Primary Properties](http://help.visitt.io/en/articles/16186917-set-up-primary-properties)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[1\\. Start Here](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_2aa03cc4df)[2\\. Choose the Action You Need](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_7097329832)[A. Deactivate a User (under \"User access control\")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_deactivate)[B. Remove a User from a Property (under \"Assigned properties\")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_remove_property)","capture_id":"04b35edb8d09479a298ecf70613a735c776523dc4cfc63036bb6453cff5fdc55","captured_at":"2026-10-05T13:19:55.861Z","published_at":null,"indexed_at":"2026-10-05T13:19:55.892Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:16:36.990Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2388072062/c7663d730cda6d5afeb3c6d022ca/image.png?expires=1791207900&signature=5cf0c6145c5a20905ca186c86e5f7d092ce443656e18f8295806d55905fd88fa&req=diMvHsl5n4FZW%2FMW1HO4zdLJH7TIboeRbaNsBrxKRze5sek%2BI5edbvcXLY9T%0AW%2BNBVsPgbrKo0VaB5s4%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2388087490/02a81cb4a5acb85a88dc1578452b/image.png?expires=1791207900&signature=dff0b706e9994be051ffa9b43863d2bdf7e4f0cb4cc33c14399bd179224031fd&req=diMvHsl2moVWWfMW1HO4zcyH8qOLJaM%2FFW3O8D7sQKRCBtJ6JtPfwXUlvaQI%0AaEwm8Y58zFZuTzR5Jmo%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2388074958/23489794370a3d3d729dc6097e37/image.png?expires=1791207900&signature=8699cf52b52c71cb4c11951b205b72d934559f10947241fa9fa18726df216b0f&req=diMvHsl5mYhaUfMW1HO4zb%2Fo9lr%2FwKWZrV1uzIysemJmCqer9EOK1t3D9ma4%0A%2FudKNEAoo7eHLKZM8PE%3D%0A"],"interpretation":"Unreviewed source evidence. 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