{"source_id":"visitt-9242176","company":"Visitt","kind":"documentation","category":"documentation","title":"Managing Your Tenant App | Visitt - Help Center","url":"https://help.visitt.io/en/articles/9242176-managing-your-tenant-app","body":"[Skip to main content](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#main-content)\n\n# Managing Your Tenant App\n\nHow to create your own Visitt+ app appearance and edit preferences\n\nWritten by Zach Kahan\nJune 7, 2026\n\nTable of contents\n\n[General: Customize Your App's Appearance](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_59ef138f81)[💡 Enabling Visitt AI Smart Category Selection](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_d9a8afe798)[Requests: Manage Tenant Request Categories](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_c0310835aa)[Common Areas: Define Tenant Spaces](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_4866d90bf6)[Visitt+ Live Edit](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_80f35175db)[Branded Tenant Notifications](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_9661521938)\n\nThis guide provides step-by-step instructions on how to customize and manage your Tenant app's appearance and settings. Learn how to adjust the logo, change the color scheme, update building cover images, manage request categories, and more, all using the user-friendly interface within your Visitt account.\n\n* * *\n\nStart by navigating to **Settings → Property → Tenant App** in the sidebar. Inside the **Tenant App settings**, you'll find four tabs at the top of your screen, each allowing you to manage different aspects of your app's appearance and settings.\n\n💡 **Note:** Custom content pages (previously called \"Tenant app pages\") have moved to their own standalone section in the main sidebar called **Content**. See [Content: Create and Manage Tenant App Pages](http://help.visitt.io/en/articles/10575297) for full details.\n\n* * *\n\n# General: Customize Your App's Appearance\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2402931323/a8e5efc0cd93b3afe6a472fcc9f2/image.png?expires=1791207900&signature=73839d1f0b9ef2e0e483f670d79bc2421fa01a459a2b3652cffe884048085bca&req=diQnFMB9nIJdWvMW1HO4zaj1Eu%2BK9h%2BlRxpW%2B9qnW5WeRwY8hd4xiVdC6EM0%0A8hyJM2sFm9MyNYDm0TI%3D%0A)\n\nHere you can customize the general appearance of your Tenant app.\n\n- **Brand colors, company logo, and cover image:** Select the colors that represent your brand and upload your company logo to make the app feel more personalized.\n\n- **Building cover image:** Choose a cover image for the building that best represents the Property.\n\n- **Satisfaction survey:** Decide whether to include a satisfaction survey to collect feedback from Tenants after a Work Order is completed.\n\n* * *\n\n# 💡 Enabling Visitt AI Smart Category Selection\n\nActivating Visitt AI simplifies your Tenants' request process by automatically selecting the correct category, ensuring accurate sorting. Tenants only need to provide a description, and Visitt AI will handle the categorization for them.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/1352391404/0cac83e29eaecbb1fa0766c77509/Visitt-GoogleChrome-21July2024-ezgif_com-video-to-gif-converter.gif?expires=1791207900&signature=99ed5be35482ba2a0a7b94ae791bfa33e4929f416ff8b94966f3ff161b3190da&req=dSMiFMp3nIVfXfMW1HO4zcXlxdsA%2Bcs5vQhSl6CEvjujMF2%2BlyWDSwmyjhH0%0Ar8fezZ6Vh7Y13gfUZbQ%3D%0A)\n\nTo enable this feature, simply toggle on **Visitt AI smart category** at the bottom of the **Details** page.\n\n* * *\n\n# Requests: Manage Tenant Request Categories\n\nYou can add and remove categories visible to Tenants and change each category's icon. Also, you can add custom fields to categories for more specific information.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2402934622/796619c2002d976475e1a7044f82/image.png?expires=1791207900&signature=5b2ff4216a69edd9d5e55760d994ec58e1add0ca025a78b65f1c30ff562de1d0&req=diQnFMB9mYddW%2FMW1HO4zf6KXnzF0TJIqsRE3ShgJ8NFDufi2dqlDbkPU0d1%0AEuIE4AAsXmW%2Bj2uilEk%3D%0A)\n\n* * *\n\n# Common Areas: Define Tenant Spaces\n\nIn this tab, set the common spaces all Property Tenants can access. Use the search bar to find specific spaces.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2402943365/f70603d3acebf8fb4dcc66b58a8c/image.png?expires=1791207900&signature=0b735a43370479f0480c8b2c437dc08b750928d938168d202c30cc07701648a4&req=diQnFMB6noJZXPMW1HO4zT9lhxXtdPHT7L8eDDxSPfFC36k4W08VbCVGD4Ra%0ArPLNvqyN3fw8FXTFWKA%3D%0A)\n\n📌 Remember to click **Save Changes** after each modification to ensure that all updates are applied.\n\n* * *\n\n# Visitt+ Live Edit\n\nAs you make changes, you'll see a live preview on the right-hand side of the screen, showing how the app will look from the Tenant's point of view.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2402956707/3a6fb2373951e047508c53fec5e4/image.png?expires=1791207900&signature=e215c5248071bcb1aada358c76dc88858168aef78937261260ba075af022524b&req=diQnFMB7m4ZfXvMW1HO4zanhHaMkkJtFtkVb0A3f%2FcZSrsUt66ed4kRyEIZ%2B%0AHCzC3AS2oGPmda4eakI%3D%0A)\n\n* * *\n\n# Branded Tenant Notifications\n\nAll Tenant email notifications now include the customer's logo, ensuring a consistent and professional property brand experience.\n\n- The design has been updated with a new background and primary green color.\n\n- The customer's logo appears at the top of every notification.\n\n📌 **Important to know:**\n\nThe logo is automatically pulled from the **Tenant App** section in **Settings → Property → Tenant App** — the same logo displayed on the main page of the Tenant App.\n\nTo update the logo, go to **Settings → Property → Tenant App → General** and upload your desired logo file.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2402953937/3556b415cf002c18d2fa47def489/image.png?expires=1791207900&signature=3960b8fa1dde0e155f9d8fb4d61cd39478a62c24e1ec7f45decc143090d1071c&req=diQnFMB7nohcXvMW1HO4zayb4axzZE06m7gYsprX97fKCzhiBq6QOpnrV3fN%0AVrsNKPApBTbCK2cwjqI%3D%0A)\n\nOnce you save your changes, the logo will be automatically updated and will appear in all Tenant notifications.\n\n* * *\n\nIf you have any questions or need further assistance, please don't hesitate to contact our Support team. We're here to help!\n\n* * *\n\nRelated Articles\n\n- [How to Manage Your Categories](http://help.visitt.io/en/articles/9216614-how-to-manage-your-categories)\n- [Content: Create and Manage Tenant App Pages](http://help.visitt.io/en/articles/10575297-content-create-and-manage-tenant-app-pages)\n- [Visitors Overview](http://help.visitt.io/en/articles/16297178-visitors-overview)\n- [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests)\n- [Content: Create and Manage Tenant App Pages](http://help.visitt.io/en/articles/16303007-content-create-and-manage-tenant-app-pages)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[General: Customize Your App's Appearance](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_59ef138f81)[💡 Enabling Visitt AI Smart Category Selection](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_d9a8afe798)[Requests: Manage Tenant Request Categories](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_c0310835aa)[Common Areas: Define Tenant Spaces](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_4866d90bf6)[Visitt+ Live Edit](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_80f35175db)[Branded Tenant Notifications](https://help.visitt.io/en/articles/9242176-managing-your-tenant-app#h_9661521938)","capture_id":"ddf26d9cdd0af33785f54b615d678c08194060c76c2008d6c76f8cf70d9235ef","captured_at":"2026-10-05T13:20:13.217Z","published_at":null,"indexed_at":"2026-10-05T13:20:13.246Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:16:51.673Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2402931323/a8e5efc0cd93b3afe6a472fcc9f2/image.png?expires=1791207900&signature=73839d1f0b9ef2e0e483f670d79bc2421fa01a459a2b3652cffe884048085bca&req=diQnFMB9nIJdWvMW1HO4zaj1Eu%2BK9h%2BlRxpW%2B9qnW5WeRwY8hd4xiVdC6EM0%0A8hyJM2sFm9MyNYDm0TI%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/1352391404/0cac83e29eaecbb1fa0766c77509/Visitt-GoogleChrome-21July2024-ezgif_com-video-to-gif-converter.gif?expires=1791207900&signature=99ed5be35482ba2a0a7b94ae791bfa33e4929f416ff8b94966f3ff161b3190da&req=dSMiFMp3nIVfXfMW1HO4zcXlxdsA%2Bcs5vQhSl6CEvjujMF2%2BlyWDSwmyjhH0%0Ar8fezZ6Vh7Y13gfUZbQ%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2402934622/796619c2002d976475e1a7044f82/image.png?expires=1791207900&signature=5b2ff4216a69edd9d5e55760d994ec58e1add0ca025a78b65f1c30ff562de1d0&req=diQnFMB9mYddW%2FMW1HO4zf6KXnzF0TJIqsRE3ShgJ8NFDufi2dqlDbkPU0d1%0AEuIE4AAsXmW%2Bj2uilEk%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2402943365/f70603d3acebf8fb4dcc66b58a8c/image.png?expires=1791207900&signature=0b735a43370479f0480c8b2c437dc08b750928d938168d202c30cc07701648a4&req=diQnFMB6noJZXPMW1HO4zT9lhxXtdPHT7L8eDDxSPfFC36k4W08VbCVGD4Ra%0ArPLNvqyN3fw8FXTFWKA%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2402956707/3a6fb2373951e047508c53fec5e4/image.png?expires=1791207900&signature=e215c5248071bcb1aada358c76dc88858168aef78937261260ba075af022524b&req=diQnFMB7m4ZfXvMW1HO4zanhHaMkkJtFtkVb0A3f%2FcZSrsUt66ed4kRyEIZ%2B%0AHCzC3AS2oGPmda4eakI%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2402953937/3556b415cf002c18d2fa47def489/image.png?expires=1791207900&signature=3960b8fa1dde0e155f9d8fb4d61cd39478a62c24e1ec7f45decc143090d1071c&req=diQnFMB7nohcXvMW1HO4zayb4axzZE06m7gYsprX97fKCzhiBq6QOpnrV3fN%0AVrsNKPApBTbCK2cwjqI%3D%0A"],"interpretation":"Unreviewed source evidence. 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