{"source_id":"visitt-9383612","company":"Visitt","kind":"documentation","category":"documentation","title":"How to Use Visitt's Broadcast Messaging | Visitt - Help Center","url":"https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging","body":"[Skip to main content](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#main-content)\n\n# How to Use Visitt's Broadcast Messaging\n\nUsing Broadcasts to Communicate with Team Members and Tenants\n\nWritten by Zach Kahan\nUpdated over 3 weeks ago\n\nTable of contents\n\n[Navigate to Broadcasts](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_a7cef62edc)[Sending a Broadcast](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_b930b2fa80)[Broadcast Groups](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_f2f68b0749)[Accessing Broadcast Groups](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_6da7df8482)[Creating a Broadcast Group](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_5d6e2983a8)[Using a Broadcast Group](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_c89b4d928a)[Related Articles](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_related)\n\nThe Broadcast feature makes it easy to share important updates and announcements with your tenants. Messages are sent directly to recipients through the Visitt+ app and are accompanied by notifications for increased visibility.\n\n* * *\n\n# Navigate to Broadcasts\n\nFrom the sidebar, go to **Tenant Experience** and select **Broadcasts**. On this page you can review past broadcasts, including the message title, content, recipients, and other relevant information.\n\n📌 The **Broadcasts** option will only appear in your sidebar if the Broadcasts feature is enabled for your property. Contact your account administrator or our Support team if you don't see it.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2658989338/6768a70824ae404c1bc3c7e7f575/image.png?expires=1791207900&signature=32ce3894867b1e2d0c3a7e249b49ee5bdf2a13d2ea169ba115b480d3d228fe67&req=diYiHsB2lIJcUfMW1HO4zSbA03phgZcNNQkBhpVFXZ4xwe92ibFrjxkqxQmx%0AVLp6aU87LSql%2BIFEb4o%3D%0A)\n\n* * *\n\n# Sending a Broadcast\n\nClick **Send a Broadcast** in the upper-right corner of the page. The broadcast composer will open, allowing you to select your audience, choose delivery channels, and write your message.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2658987422/e777c69dfc214f921dfe969a6e1f/image.png?expires=1791207900&signature=d103e1ebbd49f80d292f274d299bb870f89e37cf91a7749acf622847fc689ee2&req=diYiHsB2moVdW%2FMW1HO4zdi75ni%2F7gL5fcDoGjPjBvSBCS2R%2FVTh0agHboAM%0AegyxJOBs9OtiPavx%2B0g%3D%0A)\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2659019297/81be7c716b39524d39381ce244b0/chrome_YC5NnFOMHW.gif?expires=1791207900&signature=bbf6eb87a68cc0a6d051b3d70d453ff1a4c62d7884b9e3d0688823a0b5839723&req=diYiH8l%2FlINWXvMW1HO4zV0SpqgyoHXsgYuK1EIIMi9285t742SjVN%2F0aZn7%0AXvPEweNYwc%2F7yvgzRDI%3D%0A)\n\n1. **Select your audience.** Choose recipients by **Building**, **Tenant**, **Contact**, or a saved **Broadcast Group**. A live recipient count will display as you make your selections. You can save your selection as a new Broadcast Group for future use.\n\n2. **Choose notification channels.** Select one or more delivery methods: **Email**, **SMS**, and/or **Push Notification**. At least one channel is required.\n\n3. **Write your message.** Enter a **Subject** and **Message Body** using the rich text editor. You can attach files or images, use AI-powered message enhancement if available, or select an existing **Template** to auto-populate the message.\n\n4. **Configure branding (optional).** Apply a saved branding preset, upload custom header or footer images, or choose **None**. Branding settings are managed under **Settings → Account → Branding**.\n\n5. **Set sender information.** Enter the **From Name** and select the notification language. If a Reply-To Email is configured, recipients can reply directly to the broadcast.\n\n6. **Preview your message.** Use the live preview to see how the message will appear to recipients across **Email**, **Push Notification**, and **App** views before sending.\n\n7. **Save as a template (optional).** If you'd like to reuse this message in future broadcasts, save it as a template.\n\n8. **Send the broadcast.** Click **Send Now** to deliver the message to all selected recipients through the chosen channels.\n\n* * *\n\n# Broadcast Groups\n\nBroadcast Groups let you save a set of recipients and reuse them for future broadcasts — no need to manually select recipients each time.\n\n## Accessing Broadcast Groups\n\n1. Click **Broadcast Groups** from the Broadcasts page.\n\n2. From here you can view existing groups or create new ones.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2658975657/61103a4372d02fbccfaee4108843/image.png?expires=1791207900&signature=d9e10dae045ec17f01d43a16cb30f1aa9e83b63eca832ffa2f0a69d86cd446d9&req=diYiHsB5mIdaXvMW1HO4zbQTQhZGyse2TaX1GR9W0GSWX5UGAo0GqAh8F8pT%0A1QkG%2BVHIxgzgHnCwKKU%3D%0A)\n\n## Creating a Broadcast Group\n\n1. Click **Add New Group**.\n\n2. Enter a name for your group.\n\n3. Select recipients by **Building**, **Contact**, or **Tenant**.\n\n4. Review the selected participants and save the group.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2658981632/89e8b8703617dcfb3f97689fb55e/image.png?expires=1791207900&signature=396e73eeabf37c43bbcb0e9b599df80462df9b7db314b2565212a37ff46743dc&req=diYiHsB2nIdcW%2FMW1HO4zW6oAEfLIVNd5AiqFlmCMN5pvSbSGZbLjLA19VBf%0ATxNUYIaAr2FYHRypZE4%3D%0A)\n\n## Using a Broadcast Group\n\nOnce created, your Broadcast Group will be available in the audience selector when composing any future broadcast. Select the group instead of adding recipients individually.\n\n* * *\n\n## Related Articles\n\n- [How to Create and Manage Visitt Templates](http://help.visitt.io/en/articles/9215888)\n\n- [Managing Your Tenant App](http://help.visitt.io/en/articles/9242176-managing-your-tenant-app)\n\n- [Getting Started: A Quick Manager's Guide to the Visitt Platform](http://help.visitt.io/en/articles/9324821-getting-started-a-quick-manager-s-guide-to-the-visitt-platform)\n\nThanks for reading! Reach out if you have any questions — we're here to help 😊\n\n* * *\n\nRelated Articles\n\n- [How to Create and Manage Visitt Templates](http://help.visitt.io/en/articles/9215888-how-to-create-and-manage-visitt-templates)\n- [Visitt AI Capabilities](http://help.visitt.io/en/articles/9697354-visitt-ai-capabilities)\n- [Visitt: Platform Capabilities and Solutions](http://help.visitt.io/en/articles/15169030-visitt-platform-capabilities-and-solutions)\n- [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests)\n- [Getting Started with Visitt+: A Guide for Tenants](http://help.visitt.io/en/articles/16891940-getting-started-with-visitt-a-guide-for-tenants)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[Navigate to Broadcasts](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_a7cef62edc)[Sending a Broadcast](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_b930b2fa80)[Broadcast Groups](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_f2f68b0749)[Accessing Broadcast Groups](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_6da7df8482)[Creating a Broadcast Group](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_5d6e2983a8)[Using a Broadcast Group](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_c89b4d928a)[Related Articles](https://help.visitt.io/en/articles/9383612-how-to-use-visitt-s-broadcast-messaging#h_related)","capture_id":"635b5c16dccf0d8cb802a427880868ac8e0b7b9719dfac61ec74a05de46f3e73","captured_at":"2026-10-05T13:20:57.818Z","published_at":null,"indexed_at":"2026-10-05T13:20:57.847Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:17:28.380Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/2658989338/6768a70824ae404c1bc3c7e7f575/image.png?expires=1791207900&signature=32ce3894867b1e2d0c3a7e249b49ee5bdf2a13d2ea169ba115b480d3d228fe67&req=diYiHsB2lIJcUfMW1HO4zSbA03phgZcNNQkBhpVFXZ4xwe92ibFrjxkqxQmx%0AVLp6aU87LSql%2BIFEb4o%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2658987422/e777c69dfc214f921dfe969a6e1f/image.png?expires=1791207900&signature=d103e1ebbd49f80d292f274d299bb870f89e37cf91a7749acf622847fc689ee2&req=diYiHsB2moVdW%2FMW1HO4zdi75ni%2F7gL5fcDoGjPjBvSBCS2R%2FVTh0agHboAM%0AegyxJOBs9OtiPavx%2B0g%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2659019297/81be7c716b39524d39381ce244b0/chrome_YC5NnFOMHW.gif?expires=1791207900&signature=bbf6eb87a68cc0a6d051b3d70d453ff1a4c62d7884b9e3d0688823a0b5839723&req=diYiH8l%2FlINWXvMW1HO4zV0SpqgyoHXsgYuK1EIIMi9285t742SjVN%2F0aZn7%0AXvPEweNYwc%2F7yvgzRDI%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2658975657/61103a4372d02fbccfaee4108843/image.png?expires=1791207900&signature=d9e10dae045ec17f01d43a16cb30f1aa9e83b63eca832ffa2f0a69d86cd446d9&req=diYiHsB5mIdaXvMW1HO4zbQTQhZGyse2TaX1GR9W0GSWX5UGAo0GqAh8F8pT%0A1QkG%2BVHIxgzgHnCwKKU%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/2658981632/89e8b8703617dcfb3f97689fb55e/image.png?expires=1791207900&signature=396e73eeabf37c43bbcb0e9b599df80462df9b7db314b2565212a37ff46743dc&req=diYiHsB2nIdcW%2FMW1HO4zW6oAEfLIVNd5AiqFlmCMN5pvSbSGZbLjLA19VBf%0ATxNUYIaAr2FYHRypZE4%3D%0A"],"interpretation":"Unreviewed source evidence. 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