{"source_id":"visitt-9753729","company":"Visitt","kind":"documentation","category":"documentation","title":"Managing Visitors: A Complete Guide | Visitt - Help Center","url":"https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide","body":"[Skip to main content](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#main-content)\n\n# Managing Visitors: A Complete Guide\n\nLearn how to customize and control your visitors for an efficient and tailored user journey.\n\nWritten by Basman Abu Gazi\nSeptember 9, 2025\n\nTable of contents\n\n[Start Here](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_33b59ede76)[Adding a New Visitor](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_041f98ecc4)[Filtering and Viewing Visitor Information](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_e13e1c3464)[Visitor QR Code and Access](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_6d98a94c6d)\n\nThis guide will take you through the entire process of adding and managing visitors. Whether you're creating new visitor entries or handling visitor logs, this step-by-step walkthrough will help you effectively manage visitor access and keep things running smoothly.\n\n* * *\n\n## **Start Here**\n\nTo access the **Visitors** section, start by going to the **Tenants** page, then click on the **Visitors** tab. Here, you'll find a table with important visitor details such as the visitor's name, expected arrival time, tenant, host, host phone number, email, and any comments. This page gives you a clear overview of all scheduled visitors.\n\n​\n\n​\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/1541557970/2fc9596e6feed5a14e179938e816/image.png?expires=1791208800&signature=1e5a627d488f888759ad651e77e194c8bf32240f1e80a645a7710181f4e42ddf&req=dSUjF8x7mohYWfMW1HO4zbv59vW1rEzclAWrZLckpxwqxSwJejGM2yp70JaM%0AM55vBMYRNVp1YiinDoM%3D%0A)\n\n* * *\n\n## **Adding a New Visitor**\n\n- Click the **\\+ Add Visitor** button.\n\n- Select whether the host is an [**Existing contact**](http://help.visitt.io/en/articles/9394000-manage-your-tenants-in-visitt) or **Not a contact**, then choose (or enter) the host’s name.\n\n- In the **Visitor Details** section, enter the visitor’s **First Name** and **Last Name** (required). You may also enter their **Email** (optional).\n\n​\n\n- Under **Access Duration**, choose whether the visit is for a **Single-day** or **Multi-day**:\n\n  - For **Single-day**, select the visit date and whether it's **All day** or for a specific time.\n\n  - For **Multi-day**, select the date range for the visit.\n\n    ​\n\n- Use the **Additional Info** field to add instructions or notes if needed (optional).\n\n- Click **Submit** to save the visit.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/1527351011/fe435519079ad0684e83416cd980/image.png?expires=1791208800&signature=81416d90c2c06ccb826fb14005489defb781b707d4477ee0927b69a1cfabaf7f&req=dSUlEcp7nIFeWPMW1HO4zSet%2BLrbfkpcYM8RD3eDuNWCeCjxynlemIlOmj%2FS%0A1PcZ7edVWAWcpBmpFd4%3D%0A)\n\n### ​ **Viewing and Managing Added Visitors**\n\nAfter adding a visitor, their details will appear on the **Visitors** page. This includes all the relevant information you've entered. If you need to cancel a visitor's access, simply click on their name to open the detailed view. From there, select the **Cancel Permission** button to remove their access. This action will immediately update the visitor’s status.\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/1524203380/fcf4363350da2b4dd575d9cb47d4/image.png?expires=1791208800&signature=2f07bced89ccfa2afb50807865bac401162e0578e14a88f931eb416b99a06c2a&req=dSUlEst%2BnoJXWfMW1HO4zfh0EBwZFLsUgJgL9W7YwFou3L%2B7e536FtoDCR%2FG%0A2oHPkVDzlx1NpBkSzhE%3D%0A)\n\n* * *\n\n## **Filtering and Viewing Visitor Information**\n\nThe **Visitors** table lets you filter by **Access Status**, such as **valid** for current visitors, or **expired** for those whose access has ended or has been cancelled. You can also filter by **building** to view specific locations or by **tenant** name. This feature helps you keep track of all visitor activity, including check-in/check-out times, access duration, and expired permissions. This log provides a complete history of each visitor’s interactions with the property, ensuring full visibility for security and management purposes.\n\n​ **​**\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/1317156655/54c9a525c8094e3c39cb740d71fe/Screenshot+2024-12-31+at+11_31_30%E2%80%AFAM.png?expires=1791208800&signature=aa57d5411b1089e6053d0666e47e822da57018a554237bfe6c439f960af758ed&req=dSMmEch7m4daXPMW1HO4zUcK4N%2BjEbNWwNDVWPd9LFOD9iJoUjAAsJJhgjIa%0AyljGnFIJyFpWpB32%2B7E%3D%0A)\n\n* * *\n\n## **Visitor QR Code and Access**\n\nOnce a visitor is created, they will receive an email or SMS with all the details of their visit, including a unique QR code. This QR code is used solely by the visitor for entry into the building. Upon arrival, the visitor can present the QR code to gain access, ensuring a secure and efficient check-in process.\n\n​\n\n​ **Email for example​:**\n\n​\n\n![](https://downloads.intercomcdn.com/i/o/ymv0iawf/1532625909/d9ecc10fc14448e8d110213fbaf6/image.png?expires=1791208800&signature=4a1e35d8a930ad0da2d8674d77d1507005560fba6643e26eb67e29044d9503a5&req=dSUkFM98mIhfUPMW1HO4zW31%2BFZw5SPCIjTGrnIkh1zouYIGnx3avveIguQz%0AjnU%2Bs7vmi2XAbQS%2FcSc%3D%0A)\n\n* * *\n\n**📢 Quick Tip: Managing Visitor Permissions**\n\nNeed to cancel a visitor's access? Simply click on the visitor's name in the **Visitors** tab and use the **Cancel Permission** button to revoke access instantly. This ensures only authorized visitors can access the building at any given time.\n\n* * *\n\nWe hope this guide was helpful! If you have any more questions, feel free to reach out to our support team 😊\n\n* * *\n\nRelated Articles\n\n- [Getting Started: A Quick Manager's Guide to the Visitt Platform](http://help.visitt.io/en/articles/9324821-getting-started-a-quick-manager-s-guide-to-the-visitt-platform)\n- [Visitors Overview](http://help.visitt.io/en/articles/9414566-visitors-overview)\n- [Managing Packages](http://help.visitt.io/en/articles/9448312-managing-packages)\n- [Visitors Watchlist](http://help.visitt.io/en/articles/12855965-visitors-watchlist)\n- [Visitors Overview](http://help.visitt.io/en/articles/16297178-visitors-overview)\n\nDid this answer your question?\n\nDisappointed Reaction😞Neutral Reaction😐Smiley Reaction😃\n\nTable of contents\n\n[Start Here](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_33b59ede76)[Adding a New Visitor](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_041f98ecc4)[Filtering and Viewing Visitor Information](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_e13e1c3464)[Visitor QR Code and Access](https://help.visitt.io/en/articles/9753729-managing-visitors-a-complete-guide#h_6d98a94c6d)","capture_id":"0a4b4d80f96a658d965d9f078e6445964b4086559aa580eaa108116c8506ea82","captured_at":"2026-10-05T13:24:46.737Z","published_at":null,"indexed_at":"2026-10-05T13:24:46.763Z","truncated":0,"scope_tier":"primary","monitor_reason":"","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_attempt_at":"2026-10-12T13:20:12.674Z","enabled":1,"evidence_notes":[],"text_available":true,"media":["https://downloads.intercomcdn.com/i/o/ymv0iawf/1541557970/2fc9596e6feed5a14e179938e816/image.png?expires=1791208800&signature=1e5a627d488f888759ad651e77e194c8bf32240f1e80a645a7710181f4e42ddf&req=dSUjF8x7mohYWfMW1HO4zbv59vW1rEzclAWrZLckpxwqxSwJejGM2yp70JaM%0AM55vBMYRNVp1YiinDoM%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/1527351011/fe435519079ad0684e83416cd980/image.png?expires=1791208800&signature=81416d90c2c06ccb826fb14005489defb781b707d4477ee0927b69a1cfabaf7f&req=dSUlEcp7nIFeWPMW1HO4zSet%2BLrbfkpcYM8RD3eDuNWCeCjxynlemIlOmj%2FS%0A1PcZ7edVWAWcpBmpFd4%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/1524203380/fcf4363350da2b4dd575d9cb47d4/image.png?expires=1791208800&signature=2f07bced89ccfa2afb50807865bac401162e0578e14a88f931eb416b99a06c2a&req=dSUlEst%2BnoJXWfMW1HO4zfh0EBwZFLsUgJgL9W7YwFou3L%2B7e536FtoDCR%2FG%0A2oHPkVDzlx1NpBkSzhE%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/1317156655/54c9a525c8094e3c39cb740d71fe/Screenshot+2024-12-31+at+11_31_30%E2%80%AFAM.png?expires=1791208800&signature=aa57d5411b1089e6053d0666e47e822da57018a554237bfe6c439f960af758ed&req=dSMmEch7m4daXPMW1HO4zUcK4N%2BjEbNWwNDVWPd9LFOD9iJoUjAAsJJhgjIa%0AyljGnFIJyFpWpB32%2B7E%3D%0A","https://downloads.intercomcdn.com/i/o/ymv0iawf/1532625909/d9ecc10fc14448e8d110213fbaf6/image.png?expires=1791208800&signature=4a1e35d8a930ad0da2d8674d77d1507005560fba6643e26eb67e29044d9503a5&req=dSUkFM98mIhfUPMW1HO4zW31%2BFZw5SPCIjTGrnIkh1zouYIGnx3avveIguQz%0AjnU%2Bs7vmi2XAbQS%2FcSc%3D%0A"],"interpretation":"Unreviewed source evidence. 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