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billing)","last_success_at":"2026-10-05T13:09:39.330Z"},{"id":"yardi-watch-d343d9931a","company":"Yardi","title":"CommercialCafe Suite","url":"https://www.yardi.com/suite/commercialcafe-suite/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:18.740Z"},{"id":"yardi-watch-dffc8e6c85","company":"Yardi","title":"Facility Manager - Automate Maintenance","url":"https://www.yardi.com/product/facility-manager/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:36.790Z"},{"id":"yardi-watch-ebd0a552a5","company":"Yardi","title":"Virtuoso Enterprise: AI-powered CRE accounting","url":"https://www.yardi.com/blog/virtuoso-enterprise-ai-powered-cre-accounting/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:27.930Z"}],"results":[{"source_id":"cove-51868287479316","company":"Cove","kind":"documentation","category":"documentation","title":"Reservation Reminder Emails","url":"https://support.cove.is/hc/en-us/articles/51868287479316-Reservation-Reminder-Emails","capture_id":"93a92cbfbe30ddaaa25a62e1525bf8edacd4f0dc62d6f50586b252f0a0609afc","captured_at":"2026-10-12T13:06:06.149Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:05.620Z","excerpt":"Reservation Reminder Emails help tenants remember their upcoming amenity bookings. When enabled for a specific amenity, the system automatically sends the tenant who made the reservation an email reminder approximately 24 hours before their reservation is scheduled to begin. This gives them a chance to prepare for their reservation, reducing no-shows and last-minute cancellations.\n\nHow it works\n\nHow to enable it\n\nFrequently asked questions\n\nHow it works\nWhen a reservation is booked for an amenit"},{"source_id":"cove-51460988492948","company":"Cove","kind":"documentation","category":"documentation","title":"Self-Serve Launch Materials","url":"https://support.cove.is/hc/en-us/articles/51460988492948-Self-Serve-Launch-Materials","capture_id":"9bd12834dad8a73e0545e29483dab5e2204d9050776163ec7b7db334938ea2e3","captured_at":"2026-10-12T13:06:05.503Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:04.977Z","excerpt":"Email Templates for All Users\n\nPre-Launch Memo\n\nTenant Experience Coming Soon\n\nTenant Experience Now Live\n\nEmail Templates for Tenant Admins\n\nPre-Launch Memo\n\nOperations Coming Soon\n\nOperations Now Live\n\nEmail Templates for Vendors\nVendor User Memo\nLaunch Collateral\n\nLaunch Flier\n\nQR Code Postcard\n\nNew App Flier (Coming Soon!)"},{"source_id":"cove-51427299260308","company":"Cove","kind":"documentation","category":"documentation","title":"Glossary","url":"https://support.cove.is/hc/en-us/articles/51427299260308-Glossary","capture_id":"b6fa38d77963105b37535e173eb184955894a35aa51146508c0da8c82268719e","captured_at":"2026-10-12T13:06:04.856Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:04.320Z","excerpt":"Activity Log — A manually-created, chronological record of notable building events or observations (front desk notes, minor incidents, etc.) that helps teams maintain continuity across shifts.\nAmenity Reservations — The module tenants and property teams use to book, approve, and manage shared building spaces, with separate setup pages for amenities, seating arrangements, and booking policies.\nAnnouncements — Messages property teams send to tenants via email, SMS, or push notification, with built"},{"source_id":"cove-51202476018580","company":"Cove","kind":"documentation","category":"documentation","title":"Resources Page","url":"https://support.cove.is/hc/en-us/articles/51202476018580-Resources-Page","capture_id":"24ed2241c8664cdfab5ac7b701b631d72028fa477151a08fb72493b7a865e386","captured_at":"2026-10-12T13:06:04.201Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:03.671Z","excerpt":"The Resources page gives tenants a central place to access important building information directly from the dashboard. When enabled, it appears in the left-hand navigation and displays two types of content: property hours, which are pulled automatically from property setup, and property handbooks, which are PDF documents uploaded by the property team. Tenants can click into any uploaded handbook to view it directly.\nNote: The Resources page is available on the dashboard only and requires coordin"},{"source_id":"cove-50801058470676","company":"Cove","kind":"documentation","category":"documentation","title":"Best Practices for Offboarding Tenants","url":"https://support.cove.is/hc/en-us/articles/50801058470676-Best-Practices-for-Offboarding-Tenants","capture_id":"ac647b0d8fca3d815f72653435b1f6d7a888059a3e121081844e7567807f4efb","captured_at":"2026-10-12T13:06:03.558Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:02.944Z","excerpt":"We recommend suspending users rather than deleting their accounts. Suspension immediately blocks building access while preserving waiver, reservation, event attendance, and work order history for reporting and audits. It also prevents broken workflows, lost assignments, and accidental re-enrollment.\n\nBest Practices for Suspending Building Staff\n\nSuspending an Individual User\n\nSuspending Users in Bulk\n\nWhat Happens When a User Is Suspended\n\nBest Practices for Suspending Building Staff\nTo ensure y"},{"source_id":"cove-50694562347412","company":"Cove","kind":"documentation","category":"documentation","title":"Bulk User Upload & Formatting Guide","url":"https://support.cove.is/hc/en-us/articles/50694562347412-Bulk-User-Upload-Formatting-Guide","capture_id":"fc5038f430a8fa7be6c35712c823d1598e2ee7a8692961267c77d0b767c44ab7","captured_at":"2026-10-12T13:06:02.827Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:02.256Z","excerpt":"Within the User Directory, a Building Admin or Building Manager user roles will be able to bulk upload tenant users to Cove via our Bulk Tenant User Upload Template file. This will save the building team time from filling out each individual user form if they have multiple users to upload at once.\n\nDownloading the Template\n\nFilling out & Formatting The Template\n\nUploading the Template\n\nDownloading the Template\n\nNavigate to the Directory module and click on the Users page.\n\nClick the Upload b"},{"source_id":"cove-50430089696788","company":"Cove","kind":"documentation","category":"documentation","title":"Chat: Tenants","url":"https://support.cove.is/hc/en-us/articles/50430089696788-Chat-Tenants","capture_id":"3a669ed3c25bd721b8ffa91532690f7e2d2f157c8d688bb48c8c13076152fb39","captured_at":"2026-10-12T13:06:02.137Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:01.480Z","excerpt":"Chat gives you a direct line to your building's property management team, right from the Cove app or dashboard. Whether you need to report an issue in your space, follow up on a request, or ask a quick question about the building, Chat is a faster and more direct way to reach your property team than email.\n\nYour conversation with the property team is always available when you open Chat. Each conversation in your list shows:\n\nThe time of the last message\n\nA preview of the most recent message\n\nYou"},{"source_id":"cove-50429183794452","company":"Cove","kind":"documentation","category":"documentation","title":"Chat: Property Teams","url":"https://support.cove.is/hc/en-us/articles/50429183794452-Chat-Property-Teams","capture_id":"56f1f751bd19bf8d0fa8bf4667eb3bf0e312cdf40ea42cf11004f4bb0ae8181c","captured_at":"2026-10-12T13:06:01.349Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:06:00.593Z","excerpt":"Chat gives your property team a direct, real-time messaging channel with your tenants, available on both the dashboard and the mobile app. Whether you need to notify a tenant about a maintenance window affecting their floor or give tenants a faster way to reach your team than email, Chat keeps those conversations in one place and accessible at any time.\nConversations are organized by tenant organization, so each tenant has its own dedicated thread. Each conversation in your list shows:\n\nThe tena"},{"source_id":"cove-50391036311572","company":"Cove","kind":"documentation","category":"documentation","title":"Mobile Directory","url":"https://support.cove.is/hc/en-us/articles/50391036311572-Mobile-Directory","capture_id":"e79df65f484401c0ebee9844ac8a2d72ba270d98e4c9fb66e42777f735aa03e2","captured_at":"2026-10-12T13:06:00.478Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:59.903Z","excerpt":"Managing building occupants from a desktop is not always possible. The Directories feature on the mobile app gives building team members the ability to browse tenant and user information, tap to contact people directly, and take action on pending account requests, all from their phone.\nDirectories is accessible from the side menu and mirrors the permissions of the dashboard, so visibility depends on your role. Any role that has directory access on the dashboard will have access on mobile.\n\nBuild"},{"source_id":"cove-50154315460628","company":"Cove","kind":"documentation","category":"documentation","title":"Managing Tenant Leases","url":"https://support.cove.is/hc/en-us/articles/50154315460628-Managing-Tenant-Leases","capture_id":"d67082254f47b8a000e48b997af92ae1c74d0308a5552fe8afc1e01ab1ee425f","captured_at":"2026-10-12T13:05:59.777Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:59.076Z","excerpt":"Lease records in Cove connect tenants to the suites they occupy and provide the billing context that drives work order charges, tenant statements, and accounting exports. When a lease is properly configured, Cove can automatically assign the correct billing lease code to work orders based on the suite selected, route charges to the right tenant, and ensure that billing reports and Yardi exports are accurate.\nLeases are managed from a tenant's Leases tab in the Directory module. Building Admins a"},{"source_id":"cove-50115736550292","company":"Cove","kind":"documentation","category":"documentation","title":"Packages","url":"https://support.cove.is/hc/en-us/articles/50115736550292-Packages","capture_id":"0181f9be83af0d1eae0b144ebd2b453aba4277c0b4efec05f3b479aa3506f881","captured_at":"2026-10-12T13:05:58.956Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:58.367Z","excerpt":"The Packages module gives property teams a centralized place to log, track, and manage incoming deliveries. From the dashboard, teams can check packages in as they arrive and check them out when tenants pick them up, keeping a clear, timestamped record of every package at the property. Each package record includes the recipient, tenant, carrier, type, and current status. Status reflects whether a package is awaiting pickup (Checked In) or has been collected (Picked Up).\nPackage Handling is acces"},{"source_id":"cove-49960375920276","company":"Cove","kind":"documentation","category":"documentation","title":"Managing COIs, Metrics, and Notifications","url":"https://support.cove.is/hc/en-us/articles/49960375920276-Managing-COIs-Metrics-and-Notifications","capture_id":"0c3ba19dbb80bcf3ec865a1a943c7eccb403a6512ac5259b8c9816d7d1e52150","captured_at":"2026-10-12T13:05:58.244Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:57.357Z","excerpt":"Once COI setup is complete, property teams use the COI module to manage tenant and vendor insurance, monitor compliance, apply coverage waivers when needed, and ensure timely renewals through automated notifications.\n\nManage Tenant and Vendor COIs\n\nTenant and Vendor COI detail pages\n\nWaive a COI Coverage Requirement\n\nCOI Compliance Metrics\n\nCOI Emails and Notifications\n\nManage Tenant and Vendor COIs\nTenant and Vendor COIs are managed from their respective pages within the COI module at both the "},{"source_id":"cove-49942597352980","company":"Cove","kind":"documentation","category":"documentation","title":"Building Calendar","url":"https://support.cove.is/hc/en-us/articles/49942597352980-Building-Calendar","capture_id":"0f1da498dc0baa5f7f80bb9d59341f1adac9401893eaf7a5d5e547cf85edd3ef","captured_at":"2026-10-12T13:05:11.059Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:10.583Z","excerpt":"The Building Calendar gives you a single visual view of scheduled work across multiple operational modules, all in one place. Rather than navigating between work orders, maintenance tasks, inspections, reservations, and events separately, you can see all of that activity laid out on a calendar and filter down to exactly what you need.\nThe Building Calendar is available to any user who has cross-site access to at least one of the supported data types. The modules that appear are determined by you"},{"source_id":"cove-49515659146772","company":"Cove","kind":"documentation","category":"documentation","title":"February 2026: Set Up Time Cards & Configure Waitlist Auto-Promotion","url":"https://support.cove.is/hc/en-us/articles/49515659146772-February-2026-Set-Up-Time-Cards-Configure-Waitlist-Auto-Promotion","capture_id":"8eb5c0908657e4b96c9528c42e049a33a287112abbba7629a2b35755f85b1294","captured_at":"2026-10-12T13:05:10.465Z","published_at":null,"truncated":0,"text_available":0,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:10.004Z","excerpt":""},{"source_id":"cove-49515455566484","company":"Cove","kind":"documentation","category":"documentation","title":"March 2026: Introducing CoveAI for Tenant Experience and Operations","url":"https://support.cove.is/hc/en-us/articles/49515455566484-March-2026-Introducing-CoveAI-for-Tenant-Experience-and-Operations","capture_id":"a69b194fd4d56f1d0b3fa769ecf9b65415d7f5405d0dfba5cd6e30613a54312c","captured_at":"2026-10-12T13:05:09.887Z","published_at":null,"truncated":0,"text_available":0,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:09.309Z","excerpt":""},{"source_id":"cove-49514583349268","company":"Cove","kind":"documentation","category":"documentation","title":"May 2026: Send Announcements by User Tag on Mobile and Dashboard","url":"https://support.cove.is/hc/en-us/articles/49514583349268-May-2026-Send-Announcements-by-User-Tag-on-Mobile-and-Dashboard","capture_id":"063abe4ac20ffe76bc1b46b561cccf162e412bea270d9fe09358e9385296a0d6","captured_at":"2026-10-12T13:05:09.190Z","published_at":null,"truncated":0,"text_available":0,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:08.519Z","excerpt":""},{"source_id":"cove-49478033778580","company":"Cove","kind":"documentation","category":"documentation","title":"Visitor Registration: Tenant Admins","url":"https://support.cove.is/hc/en-us/articles/49478033778580-Visitor-Registration-Tenant-Admins","capture_id":"262cd9539e601d13f9c4722efeacbf735b4f899291bc16c994917c2297e548cb","captured_at":"2026-10-12T13:05:08.402Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:07.642Z","excerpt":"Tenant admins can register visitors for themselves and members of their organization from the dashboard and the mobile app. When a visitor is registered, they automatically receive two notification emails: one at the time of registration and a second the morning of their visit.\n\nThe dashboard supports registering one visitor at a time or multiple visitors at once using the Paste a List option. Both methods share the same visit details and notification settings.\n\nRegister Visitors on the Dashboar"},{"source_id":"cove-49451856298644","company":"Cove","kind":"documentation","category":"documentation","title":"Approval-Based Open Enrollment","url":"https://support.cove.is/hc/en-us/articles/49451856298644-Approval-Based-Open-Enrollment","capture_id":"abdbbedbb3483ef88ec740f2f8c1c1c679fac26b3b329adc8c5084f4c6888c82","captured_at":"2026-10-12T13:05:07.523Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:06.792Z","excerpt":"Approval-based open enrollment allows new users to request access to your app on their own, without requiring a building admin or tenant admin to add them manually in advance. This is useful for sites with a high volume of users to onboard, or where the building team wants visibility and control over who is granted access before an account becomes active. Once enabled, prospective users can submit an account request directly from the sign-up screen, and a designated approver reviews and acts on "},{"source_id":"cove-49445901901716","company":"Cove","kind":"documentation","category":"documentation","title":"Weekly Onboarding Office Hours","url":"https://support.cove.is/hc/en-us/articles/49445901901716-Weekly-Onboarding-Office-Hours","capture_id":"31d47cd8f4f4ae1a14b62918b6690bbbede4edd2cdcafe4e9758b18ad0c1b396","captured_at":"2026-10-12T13:05:06.669Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:06.185Z","excerpt":"Weekly Office Hours are an open forum designed to give customers currently in onboarding a dedicated time to ask questions, get guidance, and better understand how to use Cove. These sessions are:\n\nOptional and open to all customers currently in onboarding\n\nIntended for general questions, walkthroughs, and best-practice guidance\n\nLed by a member of the Cove Implementation team\n\nOffice Hours are not required for onboarding. Questions are addressed on a first-come, first-served basis, and time may"},{"source_id":"cove-49442451819412","company":"Cove","kind":"documentation","category":"documentation","title":"Reserving Amenities: Tenant Admins","url":"https://support.cove.is/hc/en-us/articles/49442451819412-Reserving-Amenities-Tenant-Admins","capture_id":"2dbb22b7d443b4dbe69713cad802820369262de1e531caf9fdde33dde878dca1","captured_at":"2026-10-12T13:05:06.059Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:05.496Z","excerpt":"Amenity reservations allow tenant admins to book shared spaces for themselves and members of their organization, such as conference rooms, gyms, lounges, or rooftop decks, according to the amenity's configured operating hours. When booking from a different time zone, the system uses the user's device time during reservation entry, and the reservation is stored in the property's local time.\nTenant admins can create reservations from both the dashboard and the mobile app. Editing is available on b"},{"source_id":"cove-49406066828180","company":"Cove","kind":"documentation","category":"documentation","title":"Maintenance at the Network Level","url":"https://support.cove.is/hc/en-us/articles/49406066828180-Maintenance-at-the-Network-Level","capture_id":"c8d1a2b03a682b3bd571ca5bd1108ce2bfa5f0d398d90f6eeded7e386404c64e","captured_at":"2026-10-12T13:05:05.372Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:04.533Z","excerpt":"For property teams and building engineers managing multiple sites within a network, the network-level maintenance view brings all open tasks across your portfolio into a single place on the dashboard. Rather than navigating site by site, you can view, filter, manage, and create tasks from a centralized view tied to your network. The Maintenance module at the network level includes the same pages you are used to at the site level, organized to reflect activity across all sites in your network.\nTo"},{"source_id":"cove-49404229005588","company":"Cove","kind":"documentation","category":"documentation","title":"Mobile Engineer Experience","url":"https://support.cove.is/hc/en-us/articles/49404229005588-Mobile-Engineer-Experience","capture_id":"3fa0fe9969d1653feaa9d81b9747139f335279633f5978c7df4b55b9e483873b","captured_at":"2026-10-12T13:05:04.413Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:03.860Z","excerpt":"Mobile engineers, also known as roving or field technicians, move throughout a portfolio from building to building, responding to work orders, completing preventive maintenance and inspections across multiple properties at once. The result can be losing track of priorities, or relying on notebooks and informal communication. Cove's Mobile Engineer Experience solves that.\nIf you are a Building Engineer assigned to multiple properties within a network, the Snapshot tab appears automatically in you"},{"source_id":"cove-49291353508372","company":"Cove","kind":"documentation","category":"documentation","title":"How to Access Multiple Sites in the App or Web Dashboard","url":"https://support.cove.is/hc/en-us/articles/49291353508372-How-to-Access-Multiple-Sites-in-the-App-or-Web-Dashboard","capture_id":"b17bab6ec741d25384c1b3be329bfe91bda0b1ba253bf5f0b3ff4634f4ebbb91","captured_at":"2026-10-12T13:05:03.727Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:03.040Z","excerpt":"Definition of Site: A site is an individual building name within Cove\n\nIf you are having trouble accessing multiple sites in the app or website despite signing out and back in, this guide will help you understand how to view and manage multiple building access correctly.\n\nHow to Access Multiple Sites (Dashboard)\n\nHow to Access Multiple Sites (App)\n\nTroubleshooting\n\nHow to Access Multiple Sites (Dashboard)\n\nLog in to your web dashboard.\n\nNavigate to the top left of the dashboard (look for your bu"},{"source_id":"cove-49291207112212","company":"Cove","kind":"documentation","category":"documentation","title":"App Crashing on Launch Troubleshooting Guide","url":"https://support.cove.is/hc/en-us/articles/49291207112212-App-Crashing-on-Launch-Troubleshooting-Guide","capture_id":"6f8d7dc320165305cda77d325adf4871b4dc46cec2b40503348b552cc56d23a7","captured_at":"2026-10-12T13:05:02.908Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:02.190Z","excerpt":"If the app is closing immediately after opening, this is typically tied to a specific device model or OS version and can usually be resolved with a few troubleshooting steps. Common signs include the app closing immediately upon launch without an error message, a crash report appearing shortly after start, or the app opening to a black screen or becoming unresponsive.\n\nBasic Troubleshooting Steps\n\nAdvanced Troubleshooting Steps\n\nContact Support\n\nBasic Troubleshooting Steps\n\nRestart your device t"},{"source_id":"cove-49291005872020","company":"Cove","kind":"documentation","category":"documentation","title":"Troubleshooting: Password Reset Issues","url":"https://support.cove.is/hc/en-us/articles/49291005872020-Troubleshooting-Password-Reset-Issues","capture_id":"9847ea450b4fe0ed8a392d0e8cca0b78b7f36ae5eea68c0a39891d5fc3f5cac9","captured_at":"2026-10-12T13:05:02.064Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:01.332Z","excerpt":"If you are not receiving a password reset email, this is typically tied to email filtering settings or a delay from your provider and can usually be resolved with a few troubleshooting steps. Common signs include no password reset email arriving after submitting a request, the email not appearing in your spam or junk folder, or multiple reset requests going unanswered.\n\nBasic Troubleshooting\n\nAdvanced Troubleshooting\n\nContact Support\n\nBasic Troubleshooting\n\nCheck your spam or junk folder to make"},{"source_id":"cove-49288409596052","company":"Cove","kind":"documentation","category":"documentation","title":"Adding Materials to Your Work Order Library","url":"https://support.cove.is/hc/en-us/articles/49288409596052-Adding-Materials-to-Your-Work-Order-Library","capture_id":"eb205f8acac130feb00e3396e18988b197927a9f01ca18fb027229c822269564","captured_at":"2026-10-12T13:05:01.198Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:05:00.544Z","excerpt":"Materials are the billable items your team uses to charge tenants for goods, supplies, and flat-fee services tied to work orders. Every material you add to a work order starts with a record in your materials library. The library is where you define the name, base cost, and billing behavior for each item once, so your team does not have to re-enter or recalculate that information every time a work order is closed.\nMaterials also carry cost code rules that map charges to your accounting system. If"},{"source_id":"cove-49287794767124","company":"Cove","kind":"documentation","category":"documentation","title":"Adding Labor Rates to Your Work Order Library","url":"https://support.cove.is/hc/en-us/articles/49287794767124-Adding-Labor-Rates-to-Your-Work-Order-Library","capture_id":"5208d83a02db5f173ae6aff89fedff691b5b7aa2541297d9ad480db1ad69e668","captured_at":"2026-10-12T13:05:00.422Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:04:59.644Z","excerpt":"Labor rates define how your team's time is billed to tenants on work orders. Each rate represents a type of work or staff role with a set hourly cost. When a Building Engineer logs hours against a work order, they select from the rates in your library and the billing calculation runs automatically. Configuring rates correctly means consistent, auditable billing and less manual correction during verification.\nLabor rates also carry cost code rules that map charges to your accounting system. If yo"},{"source_id":"cove-49250727632532","company":"Cove","kind":"documentation","category":"documentation","title":"Amenity Reservations Overview: Tenant Admins","url":"https://support.cove.is/hc/en-us/articles/49250727632532-Amenity-Reservations-Overview-Tenant-Admins","capture_id":"7d4338f121b37534fc6c9a919019d67ae017c577c9712019ed9eff87382dd7aa","captured_at":"2026-10-12T13:04:59.526Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:04:59.065Z","excerpt":"The Reservations module provides tenant admins with visibility into all amenity bookings across their organization and enables them to create and manage reservations for their members. Tenant admins can create reservations from both the dashboard and the mobile app. Editing and canceling are also available on both platforms.\n\nPages in This Module\n\nAmenity Reservations\n\nDisplays all amenity reservations for your organization, including both confirmed and pending bookings\n\nReservations can be view"},{"source_id":"cove-49250150995476","company":"Cove","kind":"documentation","category":"documentation","title":"Amenity Reservations Overview: Property Teams","url":"https://support.cove.is/hc/en-us/articles/49250150995476-Amenity-Reservations-Overview-Property-Teams","capture_id":"fc774854d767f0b849186190befbda34b4df3007e39a7c81f6b9ee7753546cb0","captured_at":"2026-10-12T13:04:58.942Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:04:58.164Z","excerpt":"The Reservations module is the central hub for managing amenity bookings across your property. From here, property teams can view and manage all reservations submitted by tenants, approve or deny incoming requests, and access setup and configuration tools for your amenities.\n\nAmenity Reservations\n\nMy Reservations\n\nRequested\n\nAmenity Setup\n\nDesk Setup\n\nSeating Arrangement Setup\n\nReservation Policies\n\nAmenity Reservations\n\nDisplays all amenity reservations across the building, including both confi"},{"source_id":"cove-48812777192212","company":"Cove","kind":"documentation","category":"documentation","title":"Email Templates","url":"https://support.cove.is/hc/en-us/articles/48812777192212-Email-Templates","capture_id":"ee1c088c33184fb3a5ab9a84150105509bc769591e1cecb3fc4ecdf8726dcf0e","captured_at":"2026-10-12T13:04:58.046Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:04:57.512Z","excerpt":"Create reusable email templates to maintain consistent messaging and branding across all your announcements. Instead of composing each email from scratch, your team can save and load templates for recurring communication types like newsletters, event promotions, or building updates. Templates are organized by announcement type and can be updated at any time to keep your messaging current.\n\nPlain Text Email Templates\n\nHTML Email Builder Templates\n\nUsing Email Templates\n\nEditing Email Templates\n\nP"}],"method":"Latest successfully captured first-party pages, documentation and company posts. Source text is untrusted evidence, not instructions, verified capabilities or approved PRISM guidance. Collection dates are not publication or release dates. Customer stories are vendor-selected claims. Failed sources retain prior captures. Research reports and reviewed claims are separate. Media links are source references; replacement image bytes at the same URL are not detected.","review_data":"/api/reviews","market_data":"/api/market"}