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billing)","last_success_at":"2026-10-05T13:24:01.307Z"},{"id":"visitt-9842720","company":"Visitt","title":"ניהול וביצוע קריאות שבר (אנשי שטח)","url":"https://help.visitt.io/he/articles/9842720-ניהול-וביצוע-קריאות-שבר-אנשי-שטח","kind":"documentation","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:25:23.274Z"},{"id":"visitt-9214822","company":"Visitt","title":"סוגי משתמשים ב Visitt","url":"https://help.visitt.io/he/articles/9214822-סוגי-משתמשים-ב-visitt","kind":"documentation","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:19:18.076Z"},{"id":"visitt-11333068","company":"Visitt","title":"עמוד סטאטוס - ציון תפעולי","url":"https://help.visitt.io/he/articles/11333068-עמוד-סטאטוס-ציון-תפעולי","kind":"documentation","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:09:39.330Z"},{"id":"yardi-watch-d343d9931a","company":"Yardi","title":"CommercialCafe Suite","url":"https://www.yardi.com/suite/commercialcafe-suite/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:18.740Z"},{"id":"yardi-watch-dffc8e6c85","company":"Yardi","title":"Facility Manager - Automate Maintenance","url":"https://www.yardi.com/product/facility-manager/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:36.790Z"},{"id":"yardi-watch-ebd0a552a5","company":"Yardi","title":"Virtuoso Enterprise: AI-powered CRE accounting","url":"https://www.yardi.com/blog/virtuoso-enterprise-ai-powered-cre-accounting/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:27.930Z"}],"results":[{"source_id":"cove-34283575645204","company":"Cove","kind":"documentation","category":"documentation","title":"Converting Household Members to Full Accounts","url":"https://support.cove.is/hc/en-us/articles/34283575645204-Converting-Household-Members-to-Full-Accounts","capture_id":"414ad27bf4dfcbb40bcff3f1e4a32e17f5bc96b5941408994841889e698ad2e5","captured_at":"2026-10-12T13:28:25.868Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:28:25.308Z","excerpt":"About Household Members vs. Full Accounts\n\n\tWhen an active user adds their household members through the Mobile App, these household members do not have full accounts. This means that:\n\nThey are associated with the household of the active user (e.g. the head of household, for whom you've already created a full account)\n\nThe active users in the household can make bookings for and/or check-in themselves and other household members\n\nThe household member cannot log into the app on their own\n\nThe hou"},{"source_id":"cove-auto-53815599226004","company":"Cove","kind":"documentation","category":"documentation","title":"Custom Reports & Mapping","url":"https://support.cove.is/hc/en-us/articles/53815599226004-Custom-Reports-Mapping","capture_id":"df55f47a0c9bef256a0911832d1d02627f9fd2878b4ddbdd9319b2099aef6f3c","captured_at":"2026-10-12T13:28:17.870Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:28:17.337Z","excerpt":"Custom Reports in Cove allow property managers and building administrators to generate, format, and export tailored operational and financial data (such as Work Orders, Billables, and Labor) to match their exact workflows and third-party accounting system specifications.\nWith Custom Report Mapping, you can define column structures, rename headers, add dynamic calculations, insert blank/static fields, and export data on-demand or schedule it via Batch Reporting.\n\nReport Row Types\n\nCustom Report M"},{"source_id":"cove-auto-53601020130964","company":"Cove","kind":"documentation","category":"documentation","title":"Track Voice Announcement Metrics","url":"https://support.cove.is/hc/en-us/articles/53601020130964-Track-Voice-Announcement-Metrics","capture_id":"e165061ac6e54c1b0c4686723a7eb164510828494f79c39d51f0c5c948398baa","captured_at":"2026-10-12T13:28:17.225Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:28:16.717Z","excerpt":"After you send a Voice announcement, the dashboard shows how many users the system attempted to call and how many of those calls reached a live person. These insights help you confirm your message was actually heard and understand any delivery issues.\nBuilding Admins can view both the overall metrics and user-level details.\n\nViewing Voice Delivery Metrics\n\nHow to Read the Aggregate Metrics\n\nHow Voicemail Is Counted\n\nHow to Read User-Level Details\n\nExample Metrics\n\nWhat’s Considered Normal\n\nTroub"},{"source_id":"cove-auto-53570519870356","company":"Cove","kind":"documentation","category":"documentation","title":"Error: The user already belongs to this site","url":"https://support.cove.is/hc/en-us/articles/53570519870356-Error-The-user-already-belongs-to-this-site","capture_id":"d52578152e691450d8be5be1ae2a4e55dbdfc89ffaa8e49813c193d9cfc6d23d","captured_at":"2026-10-12T13:28:16.606Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:28:16.088Z","excerpt":"What it means\nDash blocks the creation of a new user profile when a record with that email address already exists at the property or site. The existing record may be active or suspended.\nWhere you'll see it\nCove Admin Dashboard (Dash) > User Directory > when creating a new user at a site.\nHow to resolve\nStep 1: Search the User Directory\n\nOpen the User Directory for the site.\n\nSwitch the status filter from Active to Suspended. The user may have been previously added or deactivated.\n\nSearch "},{"source_id":"cove-45786685251988","company":"Cove","kind":"documentation","category":"documentation","title":"HID Wallet (Google)","url":"https://support.cove.is/hc/en-us/articles/45786685251988-HID-Wallet-Google","capture_id":"e157ba1b44594d0b569e5b9a24cab3691e1497c9ba5e7449f9cc6548f3ade4ee","captured_at":"2026-10-12T13:28:01.254Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:28:00.752Z","excerpt":"Setup\nTroubleshooting\nSetup\nTroubleshooting"},{"source_id":"cove-45785890514068","company":"Cove","kind":"documentation","category":"documentation","title":"HID Wallet (Apple)","url":"https://support.cove.is/hc/en-us/articles/45785890514068-HID-Wallet-Apple","capture_id":"10d4dd3bab3a04fb54459df0ad85429ac72595b7ab05f129898dd6c96ce1f32b","captured_at":"2026-10-12T13:28:00.642Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:28:00.033Z","excerpt":"Setup\nTroubleshooting\nTroubleshooting"},{"source_id":"cove-45785657215508","company":"Cove","kind":"documentation","category":"documentation","title":"HID Bluetooth (Apple & Google)","url":"https://support.cove.is/hc/en-us/articles/45785657215508-HID-Bluetooth-Apple-Google","capture_id":"94c81041c330492d3953da9b849d76a13ebfbf6da74a2785ce07743d35499b91","captured_at":"2026-10-12T13:27:59.922Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:59.401Z","excerpt":"Setup\nTroubleshooting\nSetup\n\nTroubleshooting"},{"source_id":"cove-45591445846292","company":"Cove","kind":"documentation","category":"documentation","title":"Adding Billable Charges & Creating Tenant Invoices","url":"https://support.cove.is/hc/en-us/articles/45591445846292-Adding-Billable-Charges-Creating-Tenant-Invoices","capture_id":"7757c6a292b2ec6f4e40d74b48209bfecdb20d54fba695d8c98419c75def68f4","captured_at":"2026-10-12T13:27:59.282Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:58.532Z","excerpt":"Within the Cove platform you can easily add billable charges, verify those charges, and create tenant invoices or tenant statements for your property team. This article explains in plain steps how to add Materials and Labor to work orders and reservations. It shows how to lock charges for billing using the Review & Billing workflow. It also explains how to produce tenant-facing statements or work-order-level invoices that you can export or email.\nQuick concepts:\n\nMaterials are for flat or on"},{"source_id":"cove-45555428177556","company":"Cove","kind":"documentation","category":"documentation","title":"Seasonal Maintenance Schedules","url":"https://support.cove.is/hc/en-us/articles/45555428177556-Seasonal-Maintenance-Schedules","capture_id":"dac8f47ad271a791353c4f9659103157bd12815aa963ccb00b50cb6623b230c7","captured_at":"2026-10-12T13:27:58.423Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:57.879Z","excerpt":"Seasonal preventive maintenance schedules allow you to run maintenance tasks only during the months when equipment is actively in use. This helps prevent unnecessary work orders during off-season periods and keeps maintenance aligned with real-world operations.\nBy using seasonal schedules, teams can:\n\nAvoid generating work orders when equipment is not in service\n\nReduce noise in maintenance queues\n\nEnsure maintenance timing matches seasonal usage patterns\n\nHow to Set Up a Seasonal Maintenance Sc"},{"source_id":"cove-45516314082068","company":"Cove","kind":"documentation","category":"documentation","title":"CoveAI FAQ","url":"https://support.cove.is/hc/en-us/articles/45516314082068-CoveAI-FAQ","capture_id":"22417b1105ef0e80dc41245fa6ee87fadfc5773f01059d5a208b75fda33292ba","captured_at":"2026-10-12T13:27:57.766Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:57.302Z","excerpt":"How do CoveAI features work, and what underlying technologies do you use?\nCoveAI features are built using a combination of modern machine learning technologies, including large language models (LLMs), document processing tools, and structured data extraction services. Cove leverages both secure third-party APIs and our own cloud infrastructure to deliver this functionality. These technologies enable functionality such as content generation, summarization, document analysis, and structured data e"},{"source_id":"cove-44898819174804","company":"Cove","kind":"documentation","category":"documentation","title":"Reporting Overview","url":"https://support.cove.is/hc/en-us/articles/44898819174804-Reporting-Overview","capture_id":"20b915aea08b734610f78d17e08ff12f4a5f7965eb519c3787ee9496b917eb7d","captured_at":"2026-10-12T13:27:57.185Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:56.541Z","excerpt":"Reporting tools give teams visibility into work orders, maintenance, inspections, and operational performance across a building or portfolio. While reporting is available to all users based on their permissions, Building Team members most often use these tools to track daily work, validate completion, share updates with leadership, and support recurring operational needs.\nCove offers multiple reporting options depending on how detailed or repeatable your reporting needs are. Teams can start with"},{"source_id":"cove-44476202716820","company":"Cove","kind":"documentation","category":"documentation","title":"Property Setup Module Overview","url":"https://support.cove.is/hc/en-us/articles/44476202716820-Property-Setup-Module-Overview","capture_id":"4bc35ea093e5370ad79ffa1f8bfa08026074603447dd34d4ddfba8378bf88f77","captured_at":"2026-10-12T13:27:56.435Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:55.811Z","excerpt":"The Property Setup module is the foundation for configuring a property in the platform. This module is where property teams define core details about the site, establish its physical structure, and configure rules that control how information and communications flow throughout the system. Completing Property Setup ensures that downstream features, such as work orders, visitors, amenities, reporting, and resident experiences, behave correctly and reflect the real-world layout and operational need"},{"source_id":"cove-44364133582484","company":"Cove","kind":"documentation","category":"documentation","title":"Checking Visitors In","url":"https://support.cove.is/hc/en-us/articles/44364133582484-Checking-Visitors-In","capture_id":"bd1f7624d74158175b8f525a6effc46cfe7f9c204c1c64e7ceb0832e099e9ea0","captured_at":"2026-10-12T13:27:55.620Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:54.825Z","excerpt":"Checking visitors in allows property teams to track who is actively on-site and ensure visitor access aligns with scheduled visits. Visitor check-in can be completed manually from the Dashboard or automatically through access control, depending on how the property is configured.\nThe Visitors module is accessible to Building Admins, Building Managers, Security Managers, and Tenant Security Managers. All roles can check in visitors, print badges, undo check-ins, and reset credentials.\nNavigation v"},{"source_id":"cove-43413135992468","company":"Cove","kind":"documentation","category":"documentation","title":"Amenity Reservations and Time Zone Behavior","url":"https://support.cove.is/hc/en-us/articles/43413135992468-Amenity-Reservations-and-Time-Zone-Behavior","capture_id":"5556a7911ca19e0423e220cbed85f69eeb29e1d51c058938f70929e3c2a55edb","captured_at":"2026-10-12T13:27:54.715Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:54.206Z","excerpt":"Amenity reservations allow users to book shared spaces based on the amenity’s operating hours, which always follow the property’s local time zone. When someone books from a different time zone, they select a time using their own device’s time zone, and the reservation is then converted into the property’s time zone for display in the Dashboard. As a result, the time a user selects may look different once it is shown in the property’s local time.\nBecause the Dashboard consistently displays reserv"},{"source_id":"cove-43412063586452","company":"Cove","kind":"documentation","category":"documentation","title":"Overnight Reservations","url":"https://support.cove.is/hc/en-us/articles/43412063586452-Overnight-Reservations","capture_id":"41a9ddf17b436b74325ef2f0e70bff1f49588c4a072905154cd5f3166af55df3","captured_at":"2026-10-12T13:27:54.090Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:53.395Z","excerpt":"Some amenities, such as freight elevators or loading docks, need to be available for use past midnight. Overnight reservations allow Building Admins, Building Managers, and Tenant Admins to book an amenity that starts on one day and ends after midnight on the next. This creates a single continuous reservation that spans two dates while still following the amenity’s operating hours and reservation rules.\n\nSetting Up an Amenity for Overnight Reservations\n\nHow Overnight Reservations Display\n\nHow to"},{"source_id":"cove-43411626708756","company":"Cove","kind":"documentation","category":"documentation","title":"Track SMS Announcement Metrics","url":"https://support.cove.is/hc/en-us/articles/43411626708756-Track-SMS-Announcement-Metrics","capture_id":"69fb59140e9c0a9020ab45c8d6215c4e52824585991d5a7e362b48e8a6f6a189","captured_at":"2026-10-12T13:27:53.281Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:52.745Z","excerpt":"After you send an SMS announcement, the dashboard shows how many text messages were delivered, how many failed, and whether any users opted out. These insights help you confirm messages are reaching users’ phones and understand any delivery issues.\nCove sends text messages through a trusted messaging provider called Twilio. This works the same way email providers send emails behind the scenes, and delivery statuses such as “delivered” or “failed” come from this system.\nBuilding Admins can view b"},{"source_id":"cove-43411556391188","company":"Cove","kind":"documentation","category":"documentation","title":"Track Push Notification Announcement Metrics","url":"https://support.cove.is/hc/en-us/articles/43411556391188-Track-Push-Notification-Announcement-Metrics","capture_id":"ad22e3094e86a86ce8c496a262c7150444da0391bc84b03a180a0f6559f8d42d","captured_at":"2026-10-12T13:27:52.634Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:51.803Z","excerpt":"After you send a push notification, the dashboard shows you how many mobile users received the message and how many actually viewed it. These insights help you understand your building’s mobile engagement and ensure messages are reaching users.\nBuilding Admins can view both the overall metrics and user-level details.\n\nViewing Push Delivery Metrics\n\nHow to Read the Aggregate Metrics\n\nHow to Read User-Level Details\n\nExample Metrics\n\nTroubleshooting Push Notifications\n\nViewing Push Delivery Metrics"},{"source_id":"cove-43249069821716","company":"Cove","kind":"documentation","category":"documentation","title":"Understanding and Managing Credits in Reservations","url":"https://support.cove.is/hc/en-us/articles/43249069821716-Understanding-and-Managing-Credits-in-Reservations","capture_id":"3072042d41a405ac328ea64d74454325ee236b13c9356bd3deae0fd81fdedbc0","captured_at":"2026-10-12T13:27:05.743Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:05.151Z","excerpt":"The Credit system allows sites to allocate a set number of reservation credits to tenants, which can be used in place of standard payment methods such as Stripe or invoice billing. This gives operators flexibility in managing access to amenities while allowing tenants to book through multiple payment options within the same environment.\nThis article covers:\n\nCredit Basics\n\nCredit Calculation and Cost Display\n\nManaging and Viewing Credits\n\nCredits with Other Payment Types\n\nExamples\n\nCredit Basics"},{"source_id":"cove-43110302115476","company":"Cove","kind":"documentation","category":"documentation","title":"Error: Role change from [role] to [role] is not allowed in register users flow","url":"https://support.cove.is/hc/en-us/articles/43110302115476-Error-Role-Change-not-allowed-in-register-users-flow","capture_id":"7d05920a37d29617115ddb09e7d8d8f45a929a95e24f281706eeec5922bd27e9","captured_at":"2026-10-12T13:27:05.028Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:04.316Z","excerpt":"Summary:This is expected behavior, not a system issue. It means the person is already in Cove under a different role in a different site. You can resolve it yourself in under a minute — no need to contact Support.\nWhy this happens: A user record in Cove is global. If someone already exists at another site or under another role, the add-user flow won't silently change their role.\nHow to resolve:\n\nNote the role named in the error — that's the role this person already holds. This example shows the "},{"source_id":"cove-43106801150484","company":"Cove","kind":"documentation","category":"documentation","title":"How To Create a Bulletin","url":"https://support.cove.is/hc/en-us/articles/43106801150484-How-To-Create-a-Bulletin","capture_id":"7d8259b2ecf08e8da5a6cba7e2d252636c3f4045e9f499150d66aeb3c859fa8f","captured_at":"2026-10-12T13:27:04.059Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:03.551Z","excerpt":"Purpose\nThe Bulletins feature enables security directors and building management to efficiently communicate important messages to guards stationed at buildings. This feature provides a centralized and real-time way to distribute updates, alerts, or notices across individual sites or entire networks.\n\nAccessing Bulletins\n\nCreating and Managing Bulletins\n\nReal-Time Updates\n\nDeleting Bulletins\n\nAccessing Bulletins\nFor Guards\n\nGuards can access Bulletins directly from the Visitor Dashboard\n\nA tab la"},{"source_id":"cove-43101047870740","company":"Cove","kind":"documentation","category":"documentation","title":"Questionnaires","url":"https://support.cove.is/hc/en-us/articles/43101047870740-Questionnaires","capture_id":"5f8b80354beb36f63bf253bd5e2c32753070482956d761cefa1d52b8beb2e6b4","captured_at":"2026-10-12T13:27:03.432Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:02.540Z","excerpt":"Questionnaires allow you to collect additional information from users when they make a reservation or submit a specific work order type. This is useful any time a standard submission form isn't enough, for example: when booking an event space that requires setup details, or when a work order type involves specific equipment or access needs. Questionnaire responses appear directly on the reservation or work order detail page, and are included in work order notification emails under Additional Que"},{"source_id":"cove-43077639287444","company":"Cove","kind":"documentation","category":"documentation","title":"Property Info","url":"https://support.cove.is/hc/en-us/articles/43077639287444-Property-Info","capture_id":"824df9f5e861e67ffb437405177236395849cdb974f3bc188bb1fcb2b1b36f67","captured_at":"2026-10-12T13:27:02.424Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:01.936Z","excerpt":"The Property Info page defines the core identity, branding, operating hours, communication settings, and billing configurations for a property. Information entered here controls how the property appears in the mobile app and dashboard, how users access the site, who receives notifications, and how billing documents are generated. This page is typically completed during initial setup but can be updated at any time as property details change.\nSections on the Property Info Page\n\nKey Details\n\nDashbo"},{"source_id":"cove-42839681150228","company":"Cove","kind":"documentation","category":"documentation","title":"Event Planning Made Simple: Leverage Cove’s Events & Reservations for Your Holiday Season (Webinar)","url":"https://support.cove.is/hc/en-us/articles/42839681150228-Event-Planning-Made-Simple-Leverage-Cove-s-Events-Reservations-for-Your-Holiday-Season-Webinar","capture_id":"f2216e95513e61109fe966b4d4124245cfcd0e09f0071e8bb0e089bff6511aa2","captured_at":"2026-10-12T13:27:01.814Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:01.244Z","excerpt":"Our Event Planning Made Simple: Leverage Cove’s Events & Reservations for Your Holiday Season  took place on November 13,2025, and is now available as a recorded session. In this webinar, we walked through how to create, communicate, host, and collect feedback for events. This webinar focused on holiday events, but the content is applicable for any event you'd like to host.\nEvent Planning Made Simple: Leverage Cove’s Events & Reservations for Your Holiday Season Recording:\n\nWebinar Deck"},{"source_id":"cove-42597211272596","company":"Cove","kind":"documentation","category":"documentation","title":"Work Order Surveys","url":"https://support.cove.is/hc/en-us/articles/42597211272596-Work-Order-Surveys","capture_id":"4e951ef2c7a7f294f1979def20ec772d7dfea824e2d4ca5792d020be063f7362","captured_at":"2026-10-12T13:27:01.122Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:27:00.475Z","excerpt":"Work Order Surveys allow property teams to collect feedback from Tenants after a work order has been completed. Surveys can be automatically sent via email and push notification, and completed directly within the Cove Dashboard or mobile app.\nThis feature helps building administrators track satisfaction and identify areas for improvement in building maintenance and operations.\n\nSetting Up a Work Order Survey\n\nHow Surveys Are Sent\n\nCompleting a Work Order Survey\n\nViewing Survey Responses\n\nManagin"},{"source_id":"cove-42073525734676","company":"Cove","kind":"documentation","category":"documentation","title":"Vacation Forwarding","url":"https://support.cove.is/hc/en-us/articles/42073525734676-Vacation-Forwarding","capture_id":"b7f01566095dca12aeffcb0bbb373ecd7644ce2a0e64a1bde659b15950197994","captured_at":"2026-10-12T13:27:00.358Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:59.854Z","excerpt":"Vacation Forwarding allows operations teams to automatically route new tickets, tasks, and inspections from one user to another during periods of planned absence. This feature ensures that scheduled or newly created items continue to be assigned and actioned even when a staff member is out of office.\nForwarding rules apply across all operational modules (Work Orders, Maintenance, and Inspections) and are managed centrally within Property Setup.\nBuilding Admins, Building Managers, and Engineering"},{"source_id":"cove-41994784829204","company":"Cove","kind":"documentation","category":"documentation","title":"Vertical Displays","url":"https://support.cove.is/hc/en-us/articles/41994784829204-Vertical-Displays","capture_id":"45a7f8cd9ffdb41c838d1199536916f0cf2142553f7d6db589b98f1561522788","captured_at":"2026-10-12T13:26:59.733Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:59.100Z","excerpt":"Most building TV displays are installed in a horizontal (landscape) orientation. However, some properties feature vertical (portrait) displays in lobbies or common areas.\nThese vertical screens can be used to display Cove content just like horizontal TVs — but there are a few important considerations around setup, formatting, and content support to make sure everything looks correct.\nThis guide explains how to set up and optimize vertical displays for the best experience.\n\nSupported Display Setu"},{"source_id":"cove-41822477984660","company":"Cove","kind":"documentation","category":"documentation","title":"Setting Up and Troubleshooting Badge Printers","url":"https://support.cove.is/hc/en-us/articles/41822477984660-Setting-Up-and-Troubleshooting-Badge-Printers","capture_id":"0bfb5455645222852427cc12b61a3f622540fc2b9353e9c764b03044a5021f9e","captured_at":"2026-10-12T13:26:58.982Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:58.446Z","excerpt":"Visitor badges are an important part of Visitor Management, allowing guests to be easily identified and providing a quick way to confirm check-in using QR codes, barcodes, or logos. With badge printing enabled, visitors receive a physical pass when they arrive on site, making the check-in process more secure and streamlined.\nThis article provides step-by-step instructions for setting up a badge printer within Visitor Management, along with detailed troubleshooting tips to help resolve the most c"},{"source_id":"cove-41689099890324","company":"Cove","kind":"documentation","category":"documentation","title":"Amenity Space Reservation Policies","url":"https://support.cove.is/hc/en-us/articles/41689099890324-Amenity-Space-Reservation-Policies","capture_id":"21ad8e45f7d347b30e5ab822a90478e309e3db86bdba391d0bc60db8cb6d541f","captured_at":"2026-10-12T13:26:58.329Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:57.811Z","excerpt":"Reservation Policies allow property teams to create customized booking rules for specific tenants or user groups. This feature provides flexibility for managing access to shared amenities and spaces by defining who can book and how far in advance.\nReservation Policies must be created and managed at the site level, and then selectively applied to amenity spaces.\n⚡ Note: If you would like to activate Reservation Policies at your building, please reach out to your CSM or to our Support Team. ⚡\nIn t"},{"source_id":"cove-41316202327316","company":"Cove","kind":"documentation","category":"documentation","title":"Reserving Amenities: Property Teams","url":"https://support.cove.is/hc/en-us/articles/41316202327316-Reserving-Amenities-Property-Teams","capture_id":"f11bf270b577e3739c3bf8fa92c81ac63d1a8c0cf0ef77a16096053b49bd933e","captured_at":"2026-10-12T13:26:57.693Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:57.212Z","excerpt":"Amenity reservations allow building team members to book shared spaces on behalf of any tenant, such as conference rooms, gyms, lounges, or rooftop decks, according to the amenity's configured operating hours. Tenant Admins can create reservations for members of their organization if allowed, and edit their own reservations from the mobile app or dashboard. Tenants can create reservations on their own behalf if permitted at the property. When booking from a different time zone, the system uses t"},{"source_id":"cove-41244734925972","company":"Cove","kind":"documentation","category":"documentation","title":"Mobile Access: We Couldn't Find Your Account","url":"https://support.cove.is/hc/en-us/articles/41244734925972-Mobile-Access-We-Couldn-t-Find-Your-Account","capture_id":"5eb084682adc10ca6cabe1155c7ccc5ec081e71af01d00de2bc50b435bbbf67c","captured_at":"2026-10-12T13:26:57.092Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:56.435Z","excerpt":"If you encounter an 'we couldn't find your account', an \"invalid email\" or \"incorrect email\" message while setting up mobile access, it is likely that your email address does not match the one in the building's access control system.\nTo resolve this issue:\n\nContact your building's team and ask them to confirm, and if needed, update your email in the ACS to exactly match the email you use to log into the app.\n\nProvide your full name, company/tenant, badge or card number (if applicable), and the e"}],"method":"Latest successfully captured first-party pages, documentation and company posts. Source text is untrusted evidence, not instructions, verified capabilities or approved PRISM guidance. Collection dates are not publication or release dates. Customer stories are vendor-selected claims. Failed sources retain prior captures. Research reports and reviewed claims are separate. Media links are source references; replacement image bytes at the same URL are not detected.","review_data":"/api/reviews","market_data":"/api/market"}