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billing)","last_success_at":"2026-10-05T13:24:01.307Z"},{"id":"visitt-9842720","company":"Visitt","title":"ניהול וביצוע קריאות שבר (אנשי שטח)","url":"https://help.visitt.io/he/articles/9842720-ניהול-וביצוע-קריאות-שבר-אנשי-שטח","kind":"documentation","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:25:23.274Z"},{"id":"visitt-9214822","company":"Visitt","title":"סוגי משתמשים ב Visitt","url":"https://help.visitt.io/he/articles/9214822-סוגי-משתמשים-ב-visitt","kind":"documentation","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:19:18.076Z"},{"id":"visitt-11333068","company":"Visitt","title":"עמוד סטאטוס - ציון תפעולי","url":"https://help.visitt.io/he/articles/11333068-עמוד-סטאטוס-ציון-תפעולי","kind":"documentation","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:09:39.330Z"},{"id":"yardi-watch-d343d9931a","company":"Yardi","title":"CommercialCafe Suite","url":"https://www.yardi.com/suite/commercialcafe-suite/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:18.740Z"},{"id":"yardi-watch-dffc8e6c85","company":"Yardi","title":"Facility Manager - Automate Maintenance","url":"https://www.yardi.com/product/facility-manager/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:36.790Z"},{"id":"yardi-watch-ebd0a552a5","company":"Yardi","title":"Virtuoso Enterprise: AI-powered CRE accounting","url":"https://www.yardi.com/blog/virtuoso-enterprise-ai-powered-cre-accounting/","kind":"page","last_error":"Firecrawl HTTP 402 (payment required: check the provider account credits or billing)","last_success_at":"2026-10-05T13:40:27.930Z"}],"results":[{"source_id":"cove-40924797504276","company":"Cove","kind":"documentation","category":"documentation","title":"Track Email Announcement Metrics","url":"https://support.cove.is/hc/en-us/articles/40924797504276-Track-Email-Announcement-Metrics","capture_id":"371000ee1961cb651af15946d93af7d8e9acd58112fa06e10cd05939ca100420","captured_at":"2026-10-12T13:26:56.312Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:55.795Z","excerpt":"Once you send an email announcement, you’ll get a detailed report on delivery—showing who actually received your message. This helps you confirm effectiveness and troubleshoot issues like bounces. Open rates (who engaged with the message) are coming soon, giving you even deeper insight to refine your communication strategy over time.\nBuilding Admins can access these metrics in both an aggregated view and by drilling down to user-level detail.\nLearn More:\n\nSending Email Announcements (external ar"},{"source_id":"cove-40692075559828","company":"Cove","kind":"documentation","category":"documentation","title":"Work Order Billing Webinar","url":"https://support.cove.is/hc/en-us/articles/40692075559828-Work-Order-Billing-Webinar","capture_id":"a81afb330b9e97d83cc3b1aeabf715125c64550083dc3cba07442c56c4479fff","captured_at":"2026-10-12T13:26:55.681Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:55.183Z","excerpt":"Our Work Order Billing Reporting Webinar took place on August 27, 2025, and is now available as a recorded session. In this webinar, we walked through how to set up, verify, and report on work order billing in Cove, highlighting best practices for accurate billing, clean tenant statements, and reliable audit trails.\nThe following topics are included in the webinar recording:\n\nFoundational Setup Steps\n\nClosing &amp; Verifying Work Orders\n\nReporting Options\n\nStandard Reporting\n\nCustom Reporting\n\nB"},{"source_id":"cove-40201638777876","company":"Cove","kind":"documentation","category":"documentation","title":"Tenant Admin User Manager","url":"https://support.cove.is/hc/en-us/articles/40201638777876-Tenant-Admin-User-Manager","capture_id":"73a091772c5da4eb66bbfa7e554c39ad840961a1fc98e7af2224c3f4aa4ca03d","captured_at":"2026-10-12T13:26:55.065Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:54.526Z","excerpt":"Tenant Admins can be designated as User Managers, giving them expanded permissions to add, edit, and manage user access within their organization. Any Tenant Admin can be assigned this role, but without the User Manager configuration, they will not be able to manage user profiles.\nNote: Property Teams now have the flexibility to disable Tenant Admin User Management, ensuring all user updates flow directly through the property team. When this setting is disabled (configured in the Property Info s"},{"source_id":"cove-40189401394964","company":"Cove","kind":"documentation","category":"documentation","title":"Watch List","url":"https://support.cove.is/hc/en-us/articles/40189401394964-Watch-List","capture_id":"10378d517631a01206c7b19e2134b0766c90175448b87d0e322ee1906f7f68c0","captured_at":"2026-10-12T13:26:54.408Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:53.899Z","excerpt":"The Watch List feature allows authorized users to maintain a list of individuals who should not be permitted access to the building. This tool helps security teams manage potential security risks while giving tenant admins visibility into Watch List activity and risk context. The Watch List is designed to:\n\nFlag specific individuals who are not allowed in the building.\n\nAlert security when a visitor on the Watch List is registered in the visitor management system.\n\nProvide a searchable record fo"},{"source_id":"cove-39618262316436","company":"Cove","kind":"documentation","category":"documentation","title":"Work Order General Setup","url":"https://support.cove.is/hc/en-us/articles/39618262316436-Work-Order-General-Setup","capture_id":"ca6b6bec004e90d852cc6f7675655ad3548aede066bbcdcb37752c7726b9791c","captured_at":"2026-10-12T13:26:53.788Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:53.174Z","excerpt":"This article outlines how to configure general work order settings for your building.\n\nGeneral Setup\n\nWork Order Restrictions\n\nInvoices and Statements\n\nWork Order General Setup\n\nTax rate: The current tax rate applied to materials or labor in the building.\n\nTax GL Account (Optional): Account number used for tax on billable work orders in the building.\n\nTax Charge Code (Optional): Charge Code used for tax on billable work orders in the building.\n\nID Prefix: The current prefix used for work order i"},{"source_id":"cove-38737910615700","company":"Cove","kind":"documentation","category":"documentation","title":"Quick Action Buttons","url":"https://support.cove.is/hc/en-us/articles/38737910615700-Quick-Action-Buttons","capture_id":"7385c413ebaf79453bc410caa58cf23046b1fb7d32f2a47df21ef478c56f0fb5","captured_at":"2026-10-12T13:26:53.056Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:52.518Z","excerpt":"Quick action buttons provide users with fast, one-tap access to frequently used features or tasks. The main purpose is to: save time by reducing the number of steps to complete a task, improve efficiency for both users and teams, or highlight key actions that are relevant to daily operations. You can add up to four Quick Action Buttons to your app's homepage.\nCreate Quick Action Buttons\n\nNavigate to the Engage module of your dashboard.\n\nClick on the App Home Screen sub-page.\n\nClick on Setup Quic"},{"source_id":"cove-37787841438484","company":"Cove","kind":"documentation","category":"documentation","title":"Mixpanel Dashboards","url":"https://support.cove.is/hc/en-us/articles/37787841438484-Mixpanel-Dashboards","capture_id":"45d06bb18269fed205f3659a9d9a86032f13759c838ce0e67e3c7177bac1ffb6","captured_at":"2026-10-12T13:26:52.401Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:51.787Z","excerpt":"Cove provides embedded Mixpanel dashboards as part of our reporting features, offering insights into your mobile app’s usage and engagement. These reports include metrics such as:\n\nTotal App Subscribers\n\nUnique User Usage over time\n\nTenant Usage over time\n\nTenant Engagement with Highlights\n\nNotes:\n\nMobile App Mixpanel Dashboards are available to Property Teams (Building Admin and Building Manager roles)\n\nAccess to Mobile App Mixpanel Dashboards requires coordination with your Customer Success Ma"},{"source_id":"cove-37787209484948","company":"Cove","kind":"documentation","category":"documentation","title":"Maintenance Module Webinar","url":"https://support.cove.is/hc/en-us/articles/37787209484948-Maintenance-Module-Webinar","capture_id":"9bee80701758eea56e22dcdf3e006b1522dcf9903d7c8ccce9214a915de5a433","captured_at":"2026-10-12T13:26:12.444Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:11.547Z","excerpt":"Our Maintenance Module Webinar took place on May 21, 2025, and is now available as a recorded session. In this webinar, we provided a step-by-step walkthrough on how to set up a Recurring Task Template and explored different use cases within the Maintenance Module.\n\nThe following topics are included in the webinar recording:\n\nWhy Maintenance Setup Matters\n\nOverview\n\nSetup Steps\n\nUse Cases\n\nWebinar\n\nMaintenance Webinar Deck"},{"source_id":"cove-37652495432084","company":"Cove","kind":"documentation","category":"documentation","title":"Training Opportunities","url":"https://support.cove.is/hc/en-us/articles/37652495432084-Training-Opportunities","capture_id":"29a10420f4c6155ee02da3a05d193877edb609a03d97085325f4c8e8848a3946","captured_at":"2026-10-12T13:26:11.425Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:10.762Z","excerpt":"We have multiple live and self-serve training opportunities for you and your teams! For all sessions, please be logged into your app and dashboard.\n\nProperty Team Training Opportunities\n\nBuilding Team Training Opportunities\n\nTenant Admin Training Opportunities\n\nProperty Team Training Opportunities\n👉 🔴  101 Property Team Training (live) | Every other Tuesday at 11:00 am PST / 2:00 pm EST.\nThis session is the first in the Property Manager series and provides an introductory overview of the essenti"},{"source_id":"cove-36588345828372","company":"Cove","kind":"documentation","category":"documentation","title":"Work Groups","url":"https://support.cove.is/hc/en-us/articles/36588345828372-Work-Groups","capture_id":"ab98c079cb45bcd10fe325c88007572c0642ce1b64c5adadf75ce350cd05a85c","captured_at":"2026-10-12T13:26:10.637Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:10.123Z","excerpt":"Create Work Groups to give building team members visibility into the work most relevant to them. You can set up multiple work groups to ensure the right people see the right tasks.\n\nIn this article:\n\nUse Case Example\n\nNotification Types and Use Cases\n\nNotification Hours\n\nCreating Work Groups\n\nVendor Work Groups\n\nEnabling or Disabling Work Groups for Vendors\n\nUse Case Example:\nThe property team at the Box Building wants to ensure that work orders are routed to the appropriate teams and at the rig"},{"source_id":"cove-36583309699476","company":"Cove","kind":"documentation","category":"documentation","title":"Work Order Assignments and Routing","url":"https://support.cove.is/hc/en-us/articles/36583309699476-Work-Order-Assignments-and-Routing","capture_id":"8efec1a2edfeac9f28f4394ee088518bf758861811a84f4d034768c92a82ce38","captured_at":"2026-10-12T13:26:09.995Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:09.429Z","excerpt":"Apply automated rules to work order issue types and categories to ensure the right team members are assigned and have visibility into the work that needs to be done.\n\nIn this article:\n\nUse Case Examples\n\nSteps to take before applying routing and assignment rules\n\nRouting for All Buildings (Default) vs. Routing by Building\n\nDefault Assignments and Notifications\n\nStep-by-Step Guide\n\nNotes about Routing &amp; Assignments:\n\nIf you manage multiple buildings within a campus, you can route and assign t"},{"source_id":"cove-36426747724820","company":"Cove","kind":"documentation","category":"documentation","title":"Work Order Escalations","url":"https://support.cove.is/hc/en-us/articles/36426747724820-Work-Order-Escalations","capture_id":"62d631afbe5af1802590e6840c871f671f1ab0e12f0c21795b0366788c037e3d","captured_at":"2026-10-12T13:26:09.308Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:08.748Z","excerpt":"Escalations are automated rules you can apply to specific work order issue types to help ensure tasks are completed within a required timeframe.\nUse Case:\nThe property team at the Box Building wants to make sure that all work orders submitted with the issue type HVAC - Too Cold are accepted by a team member within 30 minutes. To achieve this, they set up the following completion escalation rule:\n\nThe next day, a tenant submits a work order with the HVAC - Too Cold issue type at 10:00 AM. By 10:3"},{"source_id":"cove-36014987838740","company":"Cove","kind":"documentation","category":"documentation","title":"Create a Custom URL for Your Web Dashboard","url":"https://support.cove.is/hc/en-us/articles/36014987838740-Create-a-Custom-URL-for-Your-Web-Dashboard","capture_id":"5d00487f66535622c60906824682c23f43a8a1a0b8b622ba5302e3b486c4d32c","captured_at":"2026-10-12T13:26:08.627Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:08.083Z","excerpt":"Customize your building's web dashboard URL! By default, tenants and building staff can access your web dashboard through the following URLs: https://mybuilding.cove.is/ and https://manage.cove.is. Now Building Admins and Building Managers have the option to create a custom URL for your building by following these steps:\n\nNavigate to the Property Setup section of your dashboard.\n\nClick on the Property Info sub-page.\n\nScroll down to the Dashboard Login Page section.\n\nEdit your site's short name\n\n"},{"source_id":"cove-36013435753236","company":"Cove","kind":"documentation","category":"documentation","title":"Enabling Regular User Web Dashboard View","url":"https://support.cove.is/hc/en-us/articles/36013435753236-Enabling-Regular-User-Web-Dashboard-View","capture_id":"d8dfe441ba0ef3a67f337d9a330a078591ea623072f7a648bf683eaaa43b78b0","captured_at":"2026-10-12T13:26:07.959Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:07.331Z","excerpt":"Regular Users can now access the web dashboard and perform the following actions: see highlights and events, RSVP to most events, sign waivers, and complete surveys.\n\nPrior to sharing your building's web dashboard with Regular Users, we recommend taking the following steps:\n\nOrganize and arrange your building's content.\n\nCreate a custom URL for your building's web dashboard.\n\nReach out to CSM or techsupport@cove.is to enable the dashboard view for regular users.\n\nShare with tenants!\n\nRegular Use"},{"source_id":"cove-35339781722004","company":"Cove","kind":"documentation","category":"documentation","title":"Work Order Module Setup & Configuration","url":"https://support.cove.is/hc/en-us/articles/35339781722004-Work-Order-Module-Setup-Configuration","capture_id":"e95ffd27b75f5f8205cee44f94c654c1bc9d47e418d0bf2f2c2f9d434718d03f","captured_at":"2026-10-12T13:26:07.203Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:06.645Z","excerpt":"We recommend setting up your Work Order module in the following order:\n\nSetup Buildings, Floors, and Suites in the Property Information section\nSet up this section first to allow users to add a location when submitting a work order and to include locations when creating recurring work orders.\nEach of the following corresponds to a sub-page in the Work Order Setup section.\n\nGeneral Setup\n\n Configure the Work Order scheduling mode, tax rates, ID prefixes, and more.\n\nIssue Types\n\nAdd, edit, or dele"},{"source_id":"cove-34977375653652","company":"Cove","kind":"documentation","category":"documentation","title":"Assign and Route Work to Vendors","url":"https://support.cove.is/hc/en-us/articles/34977375653652-Assign-and-Route-Work-to-Vendors","capture_id":"a2292a4fd9d6c35aee1562fa4a03d640f242d7b768a4f1cb09162ebf501f7677","captured_at":"2026-10-12T13:26:06.521Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:05.957Z","excerpt":"Vendors are created and managed in the Directory module. Once a vendor is added and vendor users are assigned, work orders can be assigned and routed directly to them from the dashboard or app. Vendors can also be registered as visitors and complete work orders through either platform.\nThis article covers how to assign and route work orders to vendors and vendor users once they have been set up in the Directory.\nAssigning and/or route Work Orders to Vendors and Vendor Users\n\nNavigate to the Work"},{"source_id":"cove-34976715952788","company":"Cove","kind":"documentation","category":"documentation","title":"Add Vendor Users","url":"https://support.cove.is/hc/en-us/articles/34976715952788-Add-Vendor-Users","capture_id":"1fb2f102b41372e3d8440a2d024b93618865fe357beac9a8e995819cd38c3189","captured_at":"2026-10-12T13:26:05.840Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:05.121Z","excerpt":"Third-party vendors can be added to your dashboard so that they can be registered as visitors and complete Work Orders, Maintenance Tasks, or Inspections via the app or dashboard. Adding Vendor Users is the second step in this process.\nVendor Users profiles are created and managed within the Directory module. Creating this profile allows users within the Vendor to access the mobile app and dashboard.\n\nAdd Vendors Users:\n\nFollow the steps to add a user.\n\nSelect the appropriate vendor from the Com"},{"source_id":"cove-34976397361044","company":"Cove","kind":"documentation","category":"documentation","title":"Add Vendors","url":"https://support.cove.is/hc/en-us/articles/34976397361044-Add-Vendors","capture_id":"1869c1c4bf09dd905f45c854d1e9013e75e500a5be0e6ba7a47dfb93497b82cd","captured_at":"2026-10-12T13:26:04.982Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:04.391Z","excerpt":"Third-party vendors can be added to your dashboard so that they can be registered as visitors and complete Work Orders, Maintenance Tasks, or Inspections via the app or dashboard. Adding vendors is the first step in this process.\n\nNavigate to the Directory module of the dashboard, and click on the Vendors sub-page.\n\nClick +New in the upper right.\n\nThere is only one field required to create a Vendor (name), but this form/profile is where you can add information to keep it all in one place and/or "},{"source_id":"cove-34975943399828","company":"Cove","kind":"documentation","category":"documentation","title":"Vendors","url":"https://support.cove.is/hc/en-us/articles/34975943399828-Vendors","capture_id":"5b8e4596cf5acff4d924df2670dda1addc35e2ee585525509b845da6e2d8c5b0","captured_at":"2026-10-12T13:26:04.268Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:03.702Z","excerpt":"Third-party vendors can be added to your dashboard so that they can be registered as visitors and complete Work Orders via the app or dashboard.\n\nUse Case Example:\nIf work at our building needs to be completed by a third party vendor (ABC Window Cleaning), we want employees from ABC Window Cleaning to be able to access our building, and see and complete the work we've assigned to them. In order to do that we need to take the following actions in the dashboard:\n\nAdd Vendors and Vendor Users:\n\nadd"},{"source_id":"cove-34892245197460","company":"Cove","kind":"documentation","category":"documentation","title":"Event Type: RSVP Slots","url":"https://support.cove.is/hc/en-us/articles/34892245197460-Event-Type-RSVP-Slots","capture_id":"d6cd46f43b6b01f64db432e290c821d20fa43cba1f61a0bd2966b2ac7ad6baee","captured_at":"2026-10-12T13:26:03.580Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:03.006Z","excerpt":"RSVP Slots is a new event type available in the Cove platform which allows you to create events with slot times. Users will RSVP to a specific slot when RSVPing for an event. Use the slot event type for:\n\nfitness or wellness classes\n\ninformation, concierge, or facility support sessions with property teams\n\nonsite vendor services\n\nsign-up sessions for building services\n\nCreating an RSVP Slot Event:\n\nTo create an RSVP slot Event, follow the directions for creating and individual or recurring event"},{"source_id":"cove-34869395075348","company":"Cove","kind":"documentation","category":"documentation","title":"Tenant Management","url":"https://support.cove.is/hc/en-us/articles/34869395075348-Tenant-Management","capture_id":"a3c14b89ce6454f45f34d0981f8465d620e7978fe949e2d4c683672d20ad4d2a","captured_at":"2026-10-12T13:26:02.883Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:02.333Z","excerpt":"The Tenant Overview and Configuration pages control a tenant's settings within the platform and can be customized to match your building's operational needs. The Configuration Page is where you set up tenant-specific details for modules like Work Orders, Visitor Management, Reservations, and COIs, while the Overview Page lets you view those details, along with lease information, account charges, and internal notes, without entering edit mode.\nIn this article:\n\nTenant Configuration Page vs. Tenan"},{"source_id":"cove-34867773132436","company":"Cove","kind":"documentation","category":"documentation","title":"Meet The Team Section","url":"https://support.cove.is/hc/en-us/articles/34867773132436-Meet-The-Team-Section","capture_id":"66336717c3aeb2f5199aeab4b0f70c8aa5f877f0a03532b3107cd9b1c6cefdbf","captured_at":"2026-10-12T13:26:02.205Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:01.656Z","excerpt":"Including a Meet the Team section is a helpful way to inform tenants about who is on your property management/ building teams.\n\nSetup your Meet the Team section\n\nNavigate to the Property Setup module of the dashboard, and click on the Property Info sub-page.\n\nScroll down to the Property Team emails field.\n\nAdd all email addresses for users you would like to include in the Meet the Team section of your app. Separate each email with a comma.\nNotes:\n\nThe team members will appear in the order in whi"},{"source_id":"cove-34866961922196","company":"Cove","kind":"documentation","category":"documentation","title":"FAQ","url":"https://support.cove.is/hc/en-us/articles/34866961922196-FAQ","capture_id":"e5328d68cf4c41fefcfdcb34103713953b074df23f3dfc24ab87eb28e2eafc11","captured_at":"2026-10-12T13:26:01.535Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:00.789Z","excerpt":"Getting Started &amp; Onboarding\nTraining and Resources\n\nDo you have any training opportunities?\n\nWe have multiple live and self-serve training opportunities for you and your teams. Learn and join here\n\nDo you have any training guides?\n\nWe have several digital and printable guides here - Building Engineer Admin Guide and Tenant Admin Guides\n\nRoles, Permissions, and Team Setup\n\nWhat roles and permissions should I set up for my team?\n\nA User Role determines the level of access each person has to t"},{"source_id":"cove-34866870581652","company":"Cove","kind":"documentation","category":"documentation","title":"Suspend or Unsuspend Users","url":"https://support.cove.is/hc/en-us/articles/34866870581652-Suspend-or-Unsuspend-Users","capture_id":"890cf2ed17c159946a77fab18eb77cac4c6bb248e261c9f320677b210c605e32","captured_at":"2026-10-12T13:26:00.666Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:26:00.146Z","excerpt":"There are two account statuses in Cove: Active and Suspended.\n\nActive: Users are active in the system and are able to perform all actions they are allowed.\nSuspended: Users are restricted from logging into or accessing the app or dashboard.\n\nHow to Suspend or Suspend a User\nProperty Team members with a Building Admin or Building Manager User Role can unsuspend a user in their user profile.\n\nNavigate to the Directory module of the dashboard, and click on the Users sub-page.\n\nSearch for the user's"},{"source_id":"cove-34866423810452","company":"Cove","kind":"documentation","category":"documentation","title":"Hardware & Software Requirements","url":"https://support.cove.is/hc/en-us/articles/34866423810452-Hardware-Software-Requirements","capture_id":"4476981d585a7f6f2f940009d008fd5b199d667f351f7d494d96eaf1d1802c6e","captured_at":"2026-10-12T13:26:00.019Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:25:59.308Z","excerpt":"Mobile App Minimum Operating Systems\nPlease check the App or Google Play store for your individual building app to find the minimum Operating System (OS) required for each app flavor.\nApp Store:\nScroll down to the Information section (example below):\n\nMinimum supported version (as of Nov 7, 2025): iOS 15.1 or later\n\nMinimum supported app version: 30.6.0\n\nGoogle Play Store:\nScroll down to the About This App section and click on the arrow to view all information.\n\nMinimum supported version (as of "},{"source_id":"cove-34863886793236","company":"Cove","kind":"documentation","category":"documentation","title":"Where Is My 6 Digit Login Code?","url":"https://support.cove.is/hc/en-us/articles/34863886793236-Where-Is-My-6-Digit-Login-Code","capture_id":"0085624a881d9f10f863bd595874186470a553661dcf85249b67512d93936aa3","captured_at":"2026-10-12T13:25:59.176Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:25:58.291Z","excerpt":"As part of the app login process and dashboard login process, you will receive a 6 digit login code. If you hit 'insert password instead', you will have the option to enter your password to login. If you have not set one, you can select 'Forget password' after selecting 'insert password instead.' This code will appear in your inbox within a few minutes, but if you do not receive it there might be a few reasons:\n\n        Possible Reason\n\n        Solution\n\n        Check Spam/Junk Folders\n\n        "},{"source_id":"cove-34623977094420","company":"Cove","kind":"documentation","category":"documentation","title":"Tenant Admin Guide","url":"https://support.cove.is/hc/en-us/articles/34623977094420-Tenant-Admin-Guide","capture_id":"ffa37f536fd6339a85f7696d788dbc64a8276eacf7482d7e1f9bb500b25a5e47","captured_at":"2026-10-12T13:25:58.171Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:25:57.534Z","excerpt":"Click below to access our Tenant Admin guide, which includes the following information:\n\nPlatform Overview\n\nApp and Dashboard Login\n\nSubmitting Work Orders\n\nRegistering Visitors\n\nReserving Amenities\n\nSigning Waivers\n\nMobile Access Information\n\nResources:\nDigital Tenant Admin Guide"},{"source_id":"cove-34621629722260","company":"Cove","kind":"documentation","category":"documentation","title":"Introduction to Cove: Tenant Admins (Self-Serve Videos)","url":"https://support.cove.is/hc/en-us/articles/34621629722260-Introduction-to-Cove-Tenant-Admins-Self-Serve-Videos","capture_id":"7709e408ce394d60dd059728c24c326428d6b6aedef7e19badee046f8a937cc6","captured_at":"2026-10-12T13:25:06.919Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:25:06.390Z","excerpt":"Cove Platform Overview for Tenant Admins (2:20)\n\nLogging Into The Cove Dashboard and App (1:08)\n\nSubmitting Work Orders (2:12)\n\nRegistering Visitors (5:28)\n\nReserving Amenities (1:06)\n\nSigning Waivers (1:12)"},{"source_id":"cove-34283905898260","company":"Cove","kind":"documentation","category":"documentation","title":"Batch Reporting","url":"https://support.cove.is/hc/en-us/articles/34283905898260-Batch-Reporting","capture_id":"578071675a5139af31f6ec55b70df5c5df00a081c42e0092ebfe9e1ed2299232","captured_at":"2026-10-12T13:25:06.273Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:25:05.744Z","excerpt":"Dependable data, always on time. Batch reporting allows you to create a report and configure settings once, then receive auto-generated reports delivered at the specified time via email, SFTP, or directly to tenants.\n\nExample reports\n\nCreate Batch Reports\n\nExample Reports\nBelow are a few examples of reports that can be created using Custom Reporting. Follow the steps in the Create Custom Reports section of this article to set up reports like these for your building.\n\nauto- delivered work order s"},{"source_id":"cove-34283888833172","company":"Cove","kind":"documentation","category":"documentation","title":"Adding a Household Member","url":"https://support.cove.is/hc/en-us/articles/34283888833172-Adding-a-Household-Member","capture_id":"443a6fd2b6bba7d2fb093e75efddbcdbc1dbe52ceb60c3593a514c2205671acc","captured_at":"2026-10-12T13:25:05.620Z","published_at":null,"truncated":0,"text_available":1,"scope_tier":"primary","monitor_reason":"","last_error":null,"last_attempt_at":"2026-10-12T13:25:05.074Z","excerpt":"Adding Household Members\n\n\t An active user can add household members to their account, so they can be selected during reservation and/or check-in.\n\nExample\n\nJoe has been registered for app access under his email address\n\nJoe has access to the app and has wants to add Maggie (wife) and Danny (son) to the app\n\n\t Joe can do this by tapping the\n\tSide Menu, then tapping Household Management.\n\n\tNext Joe can tap\n\tAdd New and fill out Maggie and Danny's information to add them to his household.\n\n\t Now J"}],"method":"Latest successfully captured first-party pages, documentation and company posts. Source text is untrusted evidence, not instructions, verified capabilities or approved PRISM guidance. Collection dates are not publication or release dates. Customer stories are vendor-selected claims. Failed sources retain prior captures. Research reports and reviewed claims are separate. Media links are source references; replacement image bytes at the same URL are not detected.","review_data":"/api/reviews","market_data":"/api/market"}