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","response_coverage":"Developer responses included where returned for sampled reviews.","baseline":0}],"rating_change":0,"count_change":0}],"reviews":[{"id":"e3f92aeb43e60aef0304e12be40fcae058d2f82e2297b67610bcdbacb1a5de0d","source_id":"reviews-visitt-play","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"4ba33df6-59d6-4449-997b-2d695e3bd315","identity_method":"provider_id","duplicate_key":"920f93f8fdc554356fb6c55c675177195d76fbaa574bcf04f39b7f282d40eb8d","author":"GREGORY L RODGERS","title":"","text":"because I didn't know that I needed an invite to use this app from Building management.","rating":1,"published_at":"2026-09-25T06:01:11.000Z","date_label":"2026-09-25T06:01:11.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=4ba33df6-59d6-4449-997b-2d695e3bd315","version":"1.0.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:49:20.839Z","last_observed_at":"2026-10-12T13:42:57.469Z","content_hash":"ae34e9113d05636371f9b258ec383349936404e129ea4365422b0d331f4d07fa","latest_snapshot_id":"695648c3cdb4ca503cb82401feef5dc0628d3e1a4c7f65f0ed60cf2cf3280618","analysis_id":"65c027494a5b6fce11636eaaaa273b49457bedbb7892a7b3b67e9f3ae7ec1864","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:49:29.289Z","analysis_error":null,"analysis":{"summary":"The reviewer noted confusion regarding the app's onboarding process, stating they were unaware that an invitation from building management was required to gain access.","tone":"negative","aspects":[{"topic":"login_access","target":"App access requirement","sentiment":"negative","claim":"The reviewer did not know an invite from building management was necessary to use the app.","quote":"I didn't know that I needed an invite to use this app from Building management."}],"uncertainties":[]}},{"id":"aa0de6e9389cfa17482984bebe5e04788a834e97c949dbb23ed3ed5c8748dad2","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"14417822222","identity_method":"provider_id","duplicate_key":"9ab6621e0dd10caf770f8bbac6e6de004e66be73b1a86bac3b15c344fdb3ceda","author":"RockinRob2026","title":"Doesn’t work","text":"Tried to use the app and kept sending a code to my email but never arrived. Tried 3 different email addresses and nothing ever came in. Seems to be no way to create a new account. App simply doesn’t work.","rating":1,"published_at":"2026-08-12T08:37:40.000Z","date_label":"2026-08-12T01:37:40-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"30.18.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"a9c94355d8638fc0e7808fa3adb79e0b1bbcb9d784007057cc9b57387a719ffd","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"fc2967fe12ba200ef1de9f1022752c3674cfd6f0ce9f13192dab5b3d8942b3f8","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:51:46.210Z","analysis_error":null,"analysis":{"summary":"The reviewer reports being unable to use the app because verification codes were never received across three different email addresses, making account creation impossible.","tone":"negative","aspects":[{"topic":"login_access","target":"Account creation and email verification","sentiment":"negative","claim":"The reviewer claims they could not create an account because the required verification codes never arrived at any of the three email addresses they tried.","quote":"kept sending a code to my email but never arrived. Tried 3 different email addresses and nothing ever came in."},{"topic":"reliability","target":"App functionality","sentiment":"negative","claim":"The reviewer concludes that the app does not work at all due to the login issues.","quote":"App simply doesn’t work."}],"uncertainties":[]}},{"id":"388727f39122a5df8f09dcfd3775550e80491001a4931c743861f4d32bf42e55","source_id":"reviews-cove-sa","company":"Cove","product":"Cove","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Brianna L.|Reviewed July 2026","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"fa2d19c1ec1fe0a01dd7b164577730b1504ac41ab06e5202634c2ee7a2b878a5","author":"Brianna L.","title":"Satisfied Customer","text":"Positive, smooth experience. I'm glad we made the switch! I look forward to Cove's continual improvement and innovation for the Cove platform. We appreciate their receptiveness to feedback.\n\nPros: Our agents with Cove have been super helpful and responsive. They have made the transition from our old platform to Cove, simple and smooth. Our tenants and maintenance staff find the product user friendly. Cove's ability to integrate with Yardi is a huge time saver on billable work orders.\n\nCons: We hope for the directories feature to be available for vendors, just like Angus has. This is helpful because when you are managing a portfolio of properties. All properties may not use the same landscaper, fire company etc. Having their contact information at our fingertips in the app makes our job easier and faster when contacting our vendors, especially in the event of an emergency. We also hope for an \"all building\" or \"all property\" announcement to be available soon, as it was in Angus. This way, instead of sending an announcement for every single property, i.e. \"Management, maintenance and cleaning will be closed on Christmas Day\", we can send one memo, which makes our job easier and faster. The ultimate benefit of a well-designed work order platform is the efficiency it can help the office and maintenance staff achieve, which ultimately translates into better service and happier tenants!\n\nReasons for choosing Cove: Cove has the ability to integrate with Yardi.\n\nReasons for switching to Cove: Cove's ability to integrate with Yardi. The tenant experience option looked amazing. It had most all of the other features we were looking for.","rating":4,"published_at":null,"date_label":"July 2026","date_precision":"month","url":"https://www.softwareadvice.com/product/508667-cove/","version":null,"verification":"Verified reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:46:19.884Z","last_observed_at":"2026-10-11T13:02:56.313Z","content_hash":"3c7b8638cdbde7f7e304e8671f5b42c02078105bff211d6e55d2b16215866751","latest_snapshot_id":"1bc5c3e37e4e93d724cde01bff0d83f081655a41b6459382b382fde09a3a11ac","analysis_id":"27f22c02ac5be232bf30ac51d813bef357c529b2cd578673ccdfd1f904b5abd9","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-10-04T13:02:36.316Z","analysis_error":null,"analysis":{"summary":"The reviewer reports a positive experience with Cove, highlighting its user-friendliness, smooth implementation, responsive support, and Yardi integration. They noted missing features like vendor directories and multi-property announcements compared to their previous system.","tone":"positive","aspects":[{"topic":"support","target":"Cove agents","sentiment":"positive","claim":"Agents were helpful and responsive during the transition.","quote":"Our agents with Cove have been super helpful and responsive."},{"topic":"integrations","target":"Yardi integration","sentiment":"positive","claim":"Integration with Yardi saves significant time on billable work orders.","quote":"Cove's ability to integrate with Yardi is a huge time saver on billable work orders."},{"topic":"usability","target":"Product usability","sentiment":"positive","claim":"Tenants and maintenance staff find the platform easy to use.","quote":"Our tenants and maintenance staff find the product user friendly."},{"topic":"operations","target":"Vendor directories feature","sentiment":"negative","claim":"The platform lacks a vendor directory feature, which makes managing portfolios harder.","quote":"We hope for the directories feature to be available for vendors, just like Angus has."}],"uncertainties":[]}},{"id":"f1e68093ce8d68c50a8f94a0873fe3955e02e3589255eeb4bb14c02d788d2dcc","source_id":"reviews-cove-play","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"774df0ad-6739-43cb-a588-56dd4190d895","identity_method":"provider_id","duplicate_key":"4e62190b09ad6bcf833f832e45a3d2b3df9062f67a1e2b3cd9779f09f10abfa9","author":"Athena Depper","title":"","text":"This app feels like a surveillance platform disguised as a convenience tool. Buildings managed perfectly well for decades without needing to track tenant activities through a centralized app. The amount of data that can be collected and aggregated is excessive for the \"benefits\" provided. Unnecessary, intrusive, and a security risk WHEN (not if) the data is compromised.","rating":1,"published_at":"2026-06-05T12:10:04.000Z","date_label":"2026-06-05T12:10:04.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=774df0ad-6739-43cb-a588-56dd4190d895","version":null,"verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:45:32.065Z","last_observed_at":"2026-10-12T13:41:58.074Z","content_hash":"6da896a91a9535962fb14d5438dc6a03b1508eff41c5ad42cf49f01c91d9fb2b","latest_snapshot_id":"81f28133da8e0dccf2420eb1e4a5fb5e965116f255889e8e7e2f8772fb60a12f","analysis_id":"6fb6b277603c61db0bae6b5ba2854ea9e02edb4e055853f7589ed201cabe18ca","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:45:40.868Z","analysis_error":null,"analysis":{"summary":"The reviewer expresses strong concerns about the app's data collection, describing it as an intrusive surveillance tool and a potential security risk that provides little benefit over traditional building management.","tone":"negative","aspects":[{"topic":"privacy","target":"data collection","sentiment":"negative","claim":"The reviewer feels the app collects an excessive amount of data compared to the benefits it provides.","quote":"The amount of data that can be collected and aggregated is excessive for the \"benefits\" provided."},{"topic":"privacy","target":"app security and privacy","sentiment":"negative","claim":"The reviewer believes the app is intrusive and poses a significant security risk if data is compromised.","quote":"Unnecessary, intrusive, and a security risk WHEN (not if) the data is compromised."}],"uncertainties":[]}},{"id":"698d5912d6f936d0c667af30c0616eecd086fa1b4a53a681dac9f0b99b28f9ab","source_id":"reviews-visitt-g2","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"g2","locale":"English listing","external_id":"12721586","identity_method":"provider_id","duplicate_key":"64c360cfa37ba52bdc81747db0ed97d5494337449005f86e76a0a1b49fa29a10","author":"Verified User in Renewables & Environment","title":"Streamline and Submit Requests","text":"What do you like best about Visitt?\nIt is very easy to navigate and very easy to submit requests.\n\nWhat do you dislike about Visitt?\nI wish there were more options then the ones given for various times.\n\nWhat problems is Visitt solving and how is that benefiting you?\nIt streamlines the process of asking for help or booking an amenity without sending back and forth emails.","rating":5,"published_at":"2026-04-30T00:00:00.000Z","date_label":"2026-04-30","date_precision":"day","url":"https://www.g2.com/products/visitt/reviews#visitt-review-12721586","version":null,"verification":"Current User; Validated Reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:48:18.713Z","last_observed_at":"2026-10-10T13:01:17.869Z","content_hash":"2817a460cde94c86a1e15823e5d90bf9eabaae5e94462d8f7e33405a26cbe4f9","latest_snapshot_id":"e104f021b34cfc8122822670134b163e2124bf5965107a838f99dde5d1a9eb1d","analysis_id":"8584b7abab4707e85188bd35f89b306e707449e67cfb0dfa12dc03df15dff6c0","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:48:28.156Z","analysis_error":null,"analysis":{"summary":"The reviewer finds Visitt easy to navigate and useful for streamlining requests and booking amenities, though they desire more time options.","tone":"positive","aspects":[{"topic":"usability","target":"Navigation and request submission","sentiment":"positive","claim":"The reviewer finds the platform very easy to navigate and submit requests.","quote":"It is very easy to navigate and very easy to submit requests."},{"topic":"booking","target":"Time options","sentiment":"negative","claim":"The reviewer wishes there were more time options available.","quote":"I wish there were more options then the ones given for various times."},{"topic":"operations","target":"Request and booking process","sentiment":"positive","claim":"The reviewer notes the software streamlines asking for help and booking amenities without email chains.","quote":"It streamlines the process of asking for help or booking an amenity without sending back and forth emails."}],"uncertainties":[]}},{"id":"f5f392a443e45c605cd5f2045616f781d6c6329dafc08bdd50da44ec530b7b2f","source_id":"reviews-cove-play","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"dbef5018-db30-4dbc-a65d-553c59671b41","identity_method":"provider_id","duplicate_key":"c308ef1daa22409ca61dfb8bdfb28c2708f55d994884e828cafb139080381272","author":"Chayse Goda","title":"","text":"After reviewing and going through beta deployments of many tenant experience apps, Cove has been the most consistent through platform configuration, deployment and ongoing support.","rating":5,"published_at":"2026-02-25T16:34:22.000Z","date_label":"2026-02-25T16:34:22.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=dbef5018-db30-4dbc-a65d-553c59671b41","version":"30.8.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:45:32.065Z","last_observed_at":"2026-10-12T13:41:58.074Z","content_hash":"e30c49395c7c5c83a5202986eee169e5e1d5d76cb5ed35fa3f560586ab69f716","latest_snapshot_id":"81f28133da8e0dccf2420eb1e4a5fb5e965116f255889e8e7e2f8772fb60a12f","analysis_id":"4f9dc6c4d40cac6db5d69bcf47e183af4656391a24c65419ac1fc87048c3dc99","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:45:49.565Z","analysis_error":null,"analysis":{"summary":"The reviewer notes that after testing multiple tenant experience apps, Cove proved to be the most consistent in terms of platform configuration, deployment, and ongoing support.","tone":"positive","aspects":[{"topic":"implementation","target":"platform configuration and deployment","sentiment":"positive","claim":"The reviewer found Cove to be the most consistent app during configuration and deployment compared to others.","quote":"Cove has been the most consistent through platform configuration, deployment"},{"topic":"support","target":"ongoing support","sentiment":"positive","claim":"The reviewer states that Cove provides consistent ongoing support.","quote":"and ongoing support."}],"uncertainties":[]}},{"id":"a56f57f7aac3761ddfaa82e09bcb6fce486b7e81edc785c60435156580e7bd85","source_id":"reviews-visitt-play","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"6377a363-cbd0-4970-a205-e7178786b91c","identity_method":"provider_id","duplicate_key":"5fb1ffaed7be0c228b8c893d52cce7bf1d06b9d5ab59c8e50c663502e09d976c","author":"eric ofoe","title":"","text":"It's meh. Every time I try to upload an image for a maintenance request it freezes.","rating":2,"published_at":"2026-01-11T20:18:40.000Z","date_label":"2026-01-11T20:18:40.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=6377a363-cbd0-4970-a205-e7178786b91c","version":"0.3.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:49:20.839Z","last_observed_at":"2026-10-12T13:42:57.469Z","content_hash":"156fd940b3ee7a9217bc196aaa328a8e98e44a413fd99e33709269518214aaae","latest_snapshot_id":"695648c3cdb4ca503cb82401feef5dc0628d3e1a4c7f65f0ed60cf2cf3280618","analysis_id":"2d3ce262cc9f56aa033bee97436564dd8a5e029d982175bc11e95f4bff54cccf","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:49:36.827Z","analysis_error":null,"analysis":{"summary":"The reviewer expresses a mediocre overall impression of the app, highlighting a specific issue where the application freezes during image uploads for maintenance requests.","tone":"negative","aspects":[{"topic":"performance","target":"image upload feature","sentiment":"negative","claim":"The app freezes whenever the user tries to upload an image for a maintenance request.","quote":"Every time I try to upload an image for a maintenance request it freezes."}],"uncertainties":[]}},{"id":"e4310235758e58c8ea7efb0c39585d27a9326b79cb49191d86819664eaa0aa00","source_id":"reviews-visitt-g2","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"g2","locale":"English listing","external_id":"12186907","identity_method":"provider_id","duplicate_key":"7b078da5bfc04cf07ed6367a892822e448744276053287e90f72fa8dc10a9102","author":"Anonymous reviewer","title":"Effortless Property Management with Visitt","text":"What do you like best about Visitt?\nI like that Visitt helps us keep track of what's going on at the property and makes it easier for tenants to send requests for issues that need to be fixed. The setup was pretty easy as my manager took care of getting it all set up.\n\nWhat do you dislike about Visitt?\nSometimes I forget how to add a new space to the site.\n\nWhat problems is Visitt solving and how is that benefiting you?\nI use Visitt to manage tenant requests, helping track what needs fixing. It keeps me informed about property issues and activities.","rating":5,"published_at":"2026-01-07T00:00:00.000Z","date_label":"2026-01-07","date_precision":"day","url":"https://www.g2.com/products/visitt/reviews#visitt-review-12186907","version":null,"verification":"Validated Reviewer","incentive":"Seller invite","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:48:18.713Z","last_observed_at":"2026-10-10T13:01:17.869Z","content_hash":"beb26b3072c9a8ddd83b6885eed75f23c72f7a1af1077ba4538a843f9cf7e0d3","latest_snapshot_id":"e104f021b34cfc8122822670134b163e2124bf5965107a838f99dde5d1a9eb1d","analysis_id":"ffa954797133db8a1062031cb53c0a7d066f05ab923a6bb88d5b251ee594e09c","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:48:35.536Z","analysis_error":null,"analysis":{"summary":"The reviewer praises Visitt for making property management and tenant requests easier to track, noting an easy setup process, though they occasionally forget how to add new spaces.","tone":"positive","aspects":[{"topic":"operations","target":"tracking property issues and tenant requests","sentiment":"positive","claim":"The reviewer likes that the software helps track property activities and makes it easier for tenants to submit maintenance requests.","quote":"helps us keep track of what's going on at the property and makes it easier for tenants to send requests for issues that need to be fixed."},{"topic":"implementation","target":"setup process","sentiment":"positive","claim":"The reviewer notes the setup was easy, as their manager handled it.","quote":"The setup was pretty easy as my manager took care of getting it all set up."},{"topic":"usability","target":"adding a new space","sentiment":"negative","claim":"The reviewer sometimes forgets the process for adding a new space to the site.","quote":"Sometimes I forget how to add a new space to the site."}],"uncertainties":[]}},{"id":"6701df196a5a085543d6503943fcb4ba191895ee60a00916e6373bdf12fe60ce","source_id":"reviews-visitt-g2","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"g2","locale":"English listing","external_id":"12126149","identity_method":"provider_id","duplicate_key":"47be3c949b720d08c5645cd2a38e905cc114ea86ff549d9d857d74f15a20dd63","author":"Anonymous reviewer","title":"Effortless Customer Communication with Smart Auto Responses","text":"What do you like best about Visitt?\nSimple to use and incorporates auto responses making it easy to keep our customers informed throughout the entire customer request process.\n\nWhat do you dislike about Visitt?\nI cannot think of anything that I dislike however I am not a frontend user. As such, I suspect you should enlist feedback from those frontend users.\n\nWhat problems is Visitt solving and how is that benefiting you?\nmaintenance and service request logging and tracking","rating":5,"published_at":"2025-12-21T00:00:00.000Z","date_label":"2025-12-21","date_precision":"day","url":"https://www.g2.com/products/visitt/reviews#visitt-review-12126149","version":null,"verification":"Current User; Validated Reviewer","incentive":"Seller invite","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:48:18.713Z","last_observed_at":"2026-10-10T13:01:17.869Z","content_hash":"f3601cc788f4e1a177e8acc46d93599dd2cf315bc75e196c0b21436f544f21d3","latest_snapshot_id":"e104f021b34cfc8122822670134b163e2124bf5965107a838f99dde5d1a9eb1d","analysis_id":"a3c76f2a702c17e63b3a99888a10fc00217eabdc4885a59e14247442c6fca111","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:48:41.259Z","analysis_error":null,"analysis":{"summary":"The reviewer praises Visitt for its ease of use and smart auto-responses, which help keep customers informed during the request process. They note they are not a frontend user and cannot think of any dislikes, suggesting feedback be sought from frontend users.","tone":"positive","aspects":[{"topic":"usability","target":"Visitt","sentiment":"positive","claim":"The reviewer finds the software simple to use.","quote":"Simple to use"},{"topic":"notifications","target":"auto responses","sentiment":"positive","claim":"The reviewer likes the auto responses that keep customers informed.","quote":"incorporates auto responses making it easy to keep our customers informed throughout the entire customer request process."},{"topic":"operations","target":"maintenance and service request logging and tracking","sentiment":"positive","claim":"The reviewer states the software solves problems related to logging and tracking maintenance and service requests.","quote":"maintenance and service request logging and tracking"}],"uncertainties":["The reviewer is not a frontend user, so their experience does not reflect frontend usability."]}},{"id":"3e3e5b5bc7fd858559675cd2e9f7c5a34d5e1b0162d436cfe1bc9babdba46fc4","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"13528681149","identity_method":"provider_id","duplicate_key":"0acdcbe8cdc4ed18aaa1b0ba6fac4bad43dcd39bdf425b57a18d500550639212","author":"rucci_c","title":"Great app and amazing support","text":"The app works flawlessly, I feel I can get the same work done no matter if I am on my computer or phone. The support team is incredibly diligent and are receptive to feedback. You can tell this is a product they are proud of and want to continue developing.","rating":5,"published_at":"2025-12-18T19:38:09.000Z","date_label":"2025-12-18T12:38:09-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"30.4.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"f2d78b42e765e39822531c94b24e7221038cc4d8a52331d6db4196f1680e18df","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"8dcea005577118d195c408511913bc14465466914e8e3d7e1f6d98c68ead3fa5","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:51:53.568Z","analysis_error":null,"analysis":{"summary":"The reviewer praises the app for its flawless cross-device functionality and commends the support team for being diligent and receptive to feedback.","tone":"positive","aspects":[{"topic":"performance","target":"The app","sentiment":"positive","claim":"The reviewer states the app works flawlessly across devices.","quote":"The app works flawlessly, I feel I can get the same work done no matter if I am on my computer or phone."},{"topic":"support","target":"The support team","sentiment":"positive","claim":"The reviewer found the support team to be diligent and open to feedback.","quote":"The support team is incredibly diligent and are receptive to feedback."}],"uncertainties":[]}},{"id":"4536b1f53451bdb0153973808bd44ca957bb96f17e3bd3fa55ce335db2dd57ce","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"13520894351","identity_method":"provider_id","duplicate_key":"d4cafeaa081ef075a07e9b66e765242ba66c35b34ef78bde8a5d5105766cc282","author":"DanJames8631","title":"Works really well","text":"My building added this recently - overall works great and the training was good.","rating":5,"published_at":"2025-12-16T16:36:52.000Z","date_label":"2025-12-16T09:36:52-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"30.4.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"ee5d1c734fb677664d32a540af957246896d2d3950c0580b67966a3a98a2960a","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"6dbdb5129de80374df03dca242276622db2adf37a856fc0fdd9accba6ce68928","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:51:59.338Z","analysis_error":null,"analysis":{"summary":"The reviewer states that the app works well overall and that the training provided during the recent rollout was good.","tone":"positive","aspects":[{"topic":"performance","target":"app","sentiment":"positive","claim":"The reviewer states the app works great overall.","quote":"overall works great"},{"topic":"implementation","target":"training","sentiment":"positive","claim":"The reviewer notes that the training provided was good.","quote":"the training was good"}],"uncertainties":[]}},{"id":"78d582272b3a5dffb2a220eddbe13f9d0aea79a0a42e5fd33cb7d9fd8656b20b","source_id":"reviews-visitt-g2","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"g2","locale":"English listing","external_id":"12073536","identity_method":"provider_id","duplicate_key":"08d0adfc7fb88037dce752d32bf59420c0e7e5b8458fa6148d07f8beac0c970c","author":"Verified User in Commercial Real Estate","title":"All-in-One Communication Platform That Keeps Teams Connected","text":"What do you like best about Visitt?\nThe best thing I like is being able to communicate with my team as well as the tenant all in one place.\n\nWhat do you dislike about Visitt?\nI don't not like anything. My biggest struggle is getting my engineers to use all the bells and whistles of Visitt.\n\nWhat problems is Visitt solving and how is that benefiting you?\nVisitt is solving communication breakdowns by having the updates and conversation area.","rating":5,"published_at":"2025-12-10T00:00:00.000Z","date_label":"2025-12-10","date_precision":"day","url":"https://www.g2.com/products/visitt/reviews#visitt-review-12073536","version":null,"verification":"Current User; Validated Reviewer","incentive":"Seller invite","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:48:18.713Z","last_observed_at":"2026-10-10T13:01:17.869Z","content_hash":"b2755af30f6c70525154bfd9ebedae667bca74bf46d1de7b425ef36a5ea7d9a0","latest_snapshot_id":"e104f021b34cfc8122822670134b163e2124bf5965107a838f99dde5d1a9eb1d","analysis_id":"27c2f56870a767046d42b95b94dcb71228bda854f02bcf9c93fb5052cbccec8a","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:48:50.389Z","analysis_error":null,"analysis":{"summary":"The reviewer praises Visitt for centralizing communication between their team and tenants, effectively solving previous communication breakdowns. Their only reported struggle is getting their engineers to fully utilize all of the platform's features.","tone":"positive","aspects":[{"topic":"operations","target":"Communication features","sentiment":"positive","claim":"The reviewer appreciates being able to communicate with their team and tenants in a single platform.","quote":"The best thing I like is being able to communicate with my team as well as the tenant all in one place."},{"topic":"implementation","target":"Feature adoption","sentiment":"negative","claim":"The reviewer struggles to get their engineers to use all the available features.","quote":"My biggest struggle is getting my engineers to use all the bells and whistles of Visitt."}],"uncertainties":[]}},{"id":"a6e7d10db1a5152dd587b2e63941f5a68550f444fbe34b6ec2a2d4e9269f004b","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"13470882244","identity_method":"provider_id","duplicate_key":"7e901adb7dda9dc4d4ac5dbb3ff397225e7a361c92c04ce40f307e254ca62dcb","author":"sourskitz6473","title":"Intuitive, clean, and efficient!","text":"The Cove app gives us clear visibility within our building  and between our property management team. response times, completion rates, and tenant satisfaction in one app. Setup was smooth, the team is responsive, and the product keeps improving. It’s helped us standardize processes and prove results to stakeholders. Excellent app!","rating":5,"published_at":"2025-12-03T15:50:36.000Z","date_label":"2025-12-03T08:50:36-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"30.4.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"68993d1ad2c112ae6be3d48eaf0040f7779dc8ecfa59381646a86e67cf6eb985","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"5928996f705707fc68e121fca5dfdd3212e4185e2567c0236438d36d8bae12df","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:52:05.755Z","analysis_error":null,"analysis":{"summary":"The reviewer praises the Cove app for its intuitive design, smooth setup, responsive team, and its ability to improve visibility and standardize processes for their property management team.","tone":"positive","aspects":[{"topic":"usability","target":"Cove app","sentiment":"positive","claim":"The reviewer finds the app intuitive, clean, and efficient.","quote":"Intuitive, clean, and efficient!"},{"topic":"implementation","target":"Setup","sentiment":"positive","claim":"The reviewer states that the setup process was smooth.","quote":"Setup was smooth"},{"topic":"support","target":"team","sentiment":"positive","claim":"The reviewer notes that the team is responsive.","quote":"the team is responsive"},{"topic":"operations","target":"processes","sentiment":"positive","claim":"The reviewer mentions the app helped standardize processes and prove results to stakeholders.","quote":"It’s helped us standardize processes and prove results to stakeholders."}],"uncertainties":[]}},{"id":"7df70c1c9c2e7d662bff088fd813ac4766ac952d82bed720f297e2f667068cca","source_id":"reviews-cove-sa","company":"Cove","product":"Cove","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"VerifiedReviewer|Reviewed December 2025","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"c4d02c558136562242b721cb62a446aa35e15be886c56f7a0af5bbe231e311e0","author":"VerifiedReviewer","title":"Cove: Solid Performance with Potential for Visual and Usability Upgrades","text":"Cove is an effective platform for general tenant communication and work order management. However, there is an opportunity to enhance its visual appeal and improve usability by introducing a more streamlined, intuitive, and engaging interface for tenants.\n\nPros: Excellent customer service and a highly reliable platform. The experience is smooth with minimal bugs or issues, making it easy and dependable to use.\n\nCons: I’d love to see reservation management and work order processes become more streamlined, visually appealing, and intuitive for users.","rating":3,"published_at":null,"date_label":"December 2025","date_precision":"month","url":"https://www.softwareadvice.com/product/508667-cove/","version":null,"verification":"Not established","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:46:19.884Z","last_observed_at":"2026-10-11T13:02:56.313Z","content_hash":"aa63776ed99662dbebf862d64cfca839536f92f897aa57ef9118434a15363bf4","latest_snapshot_id":"1bc5c3e37e4e93d724cde01bff0d83f081655a41b6459382b382fde09a3a11ac","analysis_id":"d32a6f846dc5057b6ba98c57cad9b2aea12d01eada3018c1934b2ad4057f5e9d","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:46:49.734Z","analysis_error":null,"analysis":{"summary":"The reviewer finds Cove to be an effective and reliable platform for tenant communication and work order management, praising its excellent customer service. However, they suggest that the visual appeal and usability of the reservation and work order processes could be improved.","tone":"mixed","aspects":[{"topic":"support","target":"customer service","sentiment":"positive","claim":"The reviewer praises the excellent customer service provided by the company.","quote":"Excellent customer service"},{"topic":"reliability","target":"platform reliability","sentiment":"positive","claim":"The reviewer states the platform is highly reliable with minimal bugs.","quote":"highly reliable platform. The experience is smooth with minimal bugs or issues"},{"topic":"usability","target":"reservation and work order processes","sentiment":"negative","claim":"The reviewer feels the reservation and work order processes need to be more streamlined and visually appealing.","quote":"I’d love to see reservation management and work order processes become more streamlined, visually appealing, and intuitive for users."}],"uncertainties":[]}},{"id":"ec353c0987966246c18ffebab71ee69f0581630a811cc33541e93562a5da38bf","source_id":"reviews-cove-play","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"1051f111-6d5e-4542-8e05-e7a4c0292b30","identity_method":"provider_id","duplicate_key":"86ba718a0cf028d7a6f46b901b6984cb3c8866862e9d14a02e1fecf3c0dfeac1","author":"Tywhanda McDaniel","title":"","text":"The app isn't working for me.","rating":1,"published_at":"2025-08-01T14:07:46.000Z","date_label":"2025-08-01T14:07:46.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=1051f111-6d5e-4542-8e05-e7a4c0292b30","version":"24.30.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:45:32.065Z","last_observed_at":"2026-10-12T13:41:58.074Z","content_hash":"5423d9f9941b3f1a4e006893957dc6c29151c9f4aacacf7f16dd7272148c3e40","latest_snapshot_id":"81f28133da8e0dccf2420eb1e4a5fb5e965116f255889e8e7e2f8772fb60a12f","analysis_id":"89b0d64d4ca7540bfb59726bb94bade889810a4bc7887fe92b92be98476836cd","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:45:57.374Z","analysis_error":null,"analysis":{"summary":"The reviewer states that the app is currently not working for them.","tone":"negative","aspects":[{"topic":"reliability","target":"The app","sentiment":"negative","claim":"The reviewer claims the app is not functioning for them.","quote":"The app isn't working for me."}],"uncertainties":["The specific issue, error, or feature causing the app to not work is unspecified."]}},{"id":"90ca804f83fa65ada3da089037d510a229f0c85cce833b15bdfad68e36587820","source_id":"reviews-cove-sa","company":"Cove","product":"Cove","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Sheri S.|Reviewed August 2025","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"4816eb91703132c2b125583676501d9e39c8d03921719d123485ffebf2654887","author":"Sheri S.","title":"Seamless Execution, Professional Results","text":"The Cove app has been an invaluable resource for our property. It consolidates everything we need—property management, work orders, tenant engagement, forms, etc. into one platform.  The interface is intuitive and user-friendly, making daily operations smoother and more efficient. Compared to our previous app, which was outdated and limited to basic requests, Cove has dramatically improved our workflow. It’s saved our team so much time—we only wish we had made the switch sooner!\n\nPros: Cove offers a wide range of features and can be tailored to meet your unique requirements, whether you're managing a single property or an entire portfolio. The design options allows you to streamline operations, improve communication, and do it within my budget.\n\nCons: So far, we don’t have any cons.  Switching platforms is never easy—especially in property management, where time is everything.  But Cove made the transition seamless. They handled the heavy lifting, and all we had to do was provide the information.\n\nReasons for switching to Cove: We needed more options that BE didn't offer, more on tenant engagement, tenant polls, tenant events, etc.","rating":5,"published_at":null,"date_label":"August 2025","date_precision":"month","url":"https://www.softwareadvice.com/product/508667-cove/","version":null,"verification":"Verified reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:46:19.884Z","last_observed_at":"2026-10-11T13:02:56.313Z","content_hash":"79cd59048262b17e0bd2f72d020d33bbccd77eb9e0c9c754d9f819432de6be92","latest_snapshot_id":"1bc5c3e37e4e93d724cde01bff0d83f081655a41b6459382b382fde09a3a11ac","analysis_id":"9efc25e318b11b0e3d5939c63c7693a5dc1e010f4db26828fbd054814a1a374e","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:46:31.632Z","analysis_error":null,"analysis":{"summary":"The reviewer praises Cove for consolidating property management tasks into an intuitive platform, improving workflow and saving time. They highlight the seamless implementation process, customizable features, and enhanced tenant engagement capabilities compared to their previous software.","tone":"positive","aspects":[{"topic":"usability","target":"Interface","sentiment":"positive","claim":"The reviewer found the interface to be intuitive and user-friendly.","quote":"The interface is intuitive and user-friendly, making daily operations smoother and more efficient."},{"topic":"implementation","target":"Transition process","sentiment":"positive","claim":"The reviewer states that Cove made the transition seamless by handling the heavy lifting.","quote":"But Cove made the transition seamless. They handled the heavy lifting, and all we had to do was provide the information."},{"topic":"operations","target":"Workflow and efficiency","sentiment":"positive","claim":"The app consolidates necessary tools, dramatically improving workflow and saving time.","quote":"It consolidates everything we need—property management, work orders, tenant engagement, forms, etc. into one platform."},{"topic":"tenant_experience","target":"Tenant engagement features","sentiment":"positive","claim":"The reviewer switched to Cove for its superior tenant engagement options like polls and events.","quote":"We needed more options that BE didn't offer, more on tenant engagement, tenant polls, tenant events, etc."}],"uncertainties":[]}},{"id":"dcb079b7fc47e5fe3c4b78241691ad1433cbf9d45e3bd6539295744aceb55a2c","source_id":"reviews-cove-sa","company":"Cove","product":"Cove","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Tracie L.|Reviewed August 2025","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"5fcab982475d26bb18b8067975c517c09550b6578c81c5fc11cc8e073678474d","author":"Tracie L.","title":"Cove Review","text":"Overall, everything has ran smoothly, from the transition, to the launch for tenants, training, communication.  So far so good.\n\nPros: The tenant facing and operations portions of the app.  Very user friendly.  The account managers are extremely helpful.\n\nCons: There are still some features we would like integrated but are just not available.  Example: When reserving an amenity for multiple days, you have to enter each day separately, as opposed to making one reservation for all days.  that's what comes to mind at the moment.\n\nReasons for switching to Cove: Company asked all teams to switch to Cove, as Building Engines is ran by our competitor","rating":4,"published_at":null,"date_label":"August 2025","date_precision":"month","url":"https://www.softwareadvice.com/product/508667-cove/","version":null,"verification":"Verified reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:46:19.884Z","last_observed_at":"2026-10-11T13:02:56.313Z","content_hash":"b7d0d23bffa53c006b6b03ab5091335285329b5536606f1af73548bf21331b63","latest_snapshot_id":"1bc5c3e37e4e93d724cde01bff0d83f081655a41b6459382b382fde09a3a11ac","analysis_id":"f364dd1515bf270a9e82ae0b7a08c79a5a5adac58eeb9d40269092993d9bb0f6","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:46:58.081Z","analysis_error":null,"analysis":{"summary":"The reviewer reports a smooth transition and launch with Cove, praising its user-friendly tenant and operations interfaces and helpful account managers. However, they note a missing feature for multi-day amenity reservations.","tone":"positive","aspects":[{"topic":"usability","target":"tenant facing and operations portions of the app","sentiment":"positive","claim":"The app is very user friendly for both tenant and operations portions.","quote":"The tenant facing and operations portions of the app.  Very user friendly."},{"topic":"support","target":"account managers","sentiment":"positive","claim":"The account managers are extremely helpful.","quote":"The account managers are extremely helpful."},{"topic":"booking","target":"multi-day amenity reservations","sentiment":"negative","claim":"Users cannot make a single reservation for multiple days and must enter each day separately.","quote":"When reserving an amenity for multiple days, you have to enter each day separately, as opposed to making one reservation for all days."},{"topic":"implementation","target":"transition and launch","sentiment":"positive","claim":"The transition, launch, training, and communication ran smoothly.","quote":"Overall, everything has ran smoothly, from the transition, to the launch for tenants, training, communication."}],"uncertainties":[]}},{"id":"e9b159fba6dcb858cd9255d115989e6008c3afc0e8181531d67b69830914b26a","source_id":"reviews-cove-play","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"2485ce58-08ac-49c2-a25b-2e52264e2b5f","identity_method":"provider_id","duplicate_key":"a6cd92f9c62ad27db8964723892e9fefa4efb366cf8ab126ef4df33dba3a0c92","author":"Jonathan Helton","title":"","text":"Stuck on Setting Up Your Account after clicking access and going through permissions windows which was approved.","rating":1,"published_at":"2025-07-07T12:46:53.000Z","date_label":"2025-07-07T12:46:53.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=2485ce58-08ac-49c2-a25b-2e52264e2b5f","version":null,"verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:45:32.065Z","last_observed_at":"2026-10-12T13:41:58.074Z","content_hash":"76a686c3b59aec56c49c2f3cc78a999d37fcffb45c7b46371a881ccc2ce8f70e","latest_snapshot_id":"81f28133da8e0dccf2420eb1e4a5fb5e965116f255889e8e7e2f8772fb60a12f","analysis_id":"cf55d2c3ae34786030a8f79964b388580bf014756af5696fcb4eab6c94b25663","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:46:04.446Z","analysis_error":null,"analysis":{"summary":"The reviewer reports being unable to complete account setup, stating the app gets stuck after permissions are approved.","tone":"negative","aspects":[{"topic":"login_access","target":"Account setup","sentiment":"negative","claim":"The reviewer claims the app gets stuck on the setup screen after approving permissions.","quote":"Stuck on Setting Up Your Account after clicking access and going through permissions windows which was approved."}],"uncertainties":[]}},{"id":"48417044da212d58d4c6b88d88f70909a4be9d033d80fb3c29d8552a95ddbed1","source_id":"reviews-cove-sa","company":"Cove","product":"Cove","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Ryan H.|Reviewed July 2025","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"3463e79922539d5e825f22b80d329fe66699c228b18f4013a6be96d9f56355df","author":"Ryan H.","title":"Highly Recommend Cove","text":"Overall, we had an outstanding experience with Cove and would highly recommend them as a trusted resource for both work order systems and apps.\n\nPros: The implementation was tremendous and supported us throughout the entire process. They made sure our team was comfortable utilizing the product after we launched the app.\n\nCons: Honestly, not much to dislike at Cove between the product (very user friendly) and the support staff.\n\nReasons for switching to Cove: Poor customer support once you got past the sales process.","rating":5,"published_at":null,"date_label":"July 2025","date_precision":"month","url":"https://www.softwareadvice.com/product/508667-cove/","version":null,"verification":"Verified reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:46:19.884Z","last_observed_at":"2026-10-11T13:02:56.313Z","content_hash":"675e5048b53f05113867cff300f6ed9fdb8721546f9b3bc3cb0e7f1c67d5f459","latest_snapshot_id":"1bc5c3e37e4e93d724cde01bff0d83f081655a41b6459382b382fde09a3a11ac","analysis_id":"1bae87b2f52b599c7d0aeb51dd846d321535b36dd9ebc875fdfa1bfa08481714","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:47:04.169Z","analysis_error":null,"analysis":{"summary":"The reviewer highly recommends Cove, praising the tremendous implementation process, user-friendly product, and supportive staff.","tone":"positive","aspects":[{"topic":"implementation","target":"implementation","sentiment":"positive","claim":"The implementation process was tremendous and well-supported.","quote":"The implementation was tremendous and supported us throughout the entire process."},{"topic":"usability","target":"product","sentiment":"positive","claim":"The product is very user-friendly.","quote":"the product (very user friendly)"},{"topic":"support","target":"support staff","sentiment":"positive","claim":"The support staff is highly regarded and ensured the team was comfortable using the product.","quote":"They made sure our team was comfortable utilizing the product after we launched the app."}],"uncertainties":[]}},{"id":"e443ea0f747a14af68ff01c0a1304d451d2c1cc71e747674203cc296aa39d3fc","source_id":"reviews-cove-sa","company":"Cove","product":"Cove","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Gybson R.|Reviewed July 2025","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"bf542d485f901ca90aad8edfaf6ffb9a4d66d14c8f0e618e7f8ad72c339dde74","author":"Gybson R.","title":"333 Commerce Review","text":"We have had nothing but a wonderful experience with Cove. We switched over from a different work order site and they were extremely communicative throughout the implementation process, which included them assisting in hosting a building launch event. Their entire staff is very personable!\n\nPros: I love that it is a one stop shop for all of our building's needs. From the work order functions to the email builder, it covers a lot of ground for managing our property more efficiently. As for the tenants, it is extremely user friendly. We have received multiple comments on the functionality from the user side.\n\nCons: The only thing I would change is the metrics on the Email Builder. I would love to see which tenant is interacting with specific events the most so that we can tailor our event programming to that.","rating":5,"published_at":null,"date_label":"July 2025","date_precision":"month","url":"https://www.softwareadvice.com/product/508667-cove/","version":null,"verification":"Verified reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:46:19.884Z","last_observed_at":"2026-10-11T13:02:56.313Z","content_hash":"c418c9c41ddac7f8a922a0abdc8c39d80258750d953795b1c3005d2d3829509e","latest_snapshot_id":"1bc5c3e37e4e93d724cde01bff0d83f081655a41b6459382b382fde09a3a11ac","analysis_id":"9eb2d4ab8f2b029865e23091402f165445384d2e04ade20d98afd6cfa9e9c5a2","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:03:15.358Z","analysis_error":null,"analysis":{"summary":"The reviewer reports a wonderful experience with Cove, highlighting the communicative implementation process, personable staff, and comprehensive property management features. While they praise the platform's user-friendliness for tenants, they desire more detailed interaction metrics in the Email Builder.","tone":"positive","aspects":[{"topic":"implementation","target":"implementation process","sentiment":"positive","claim":"The vendor was extremely communicative during implementation and assisted with a building launch event.","quote":"they were extremely communicative throughout the implementation process, which included them assisting in hosting a building launch event."},{"topic":"operations","target":"platform features","sentiment":"positive","claim":"The platform is a comprehensive tool that covers work orders and email building for efficient property management.","quote":"I love that it is a one stop shop for all of our building's needs. From the work order functions to the email builder, it covers a lot of ground for managing our property more efficiently."},{"topic":"usability","target":"tenant interface","sentiment":"positive","claim":"The platform is extremely user-friendly for tenants.","quote":"As for the tenants, it is extremely user friendly."},{"topic":"reporting","target":"Email Builder metrics","sentiment":"negative","claim":"The reviewer wants more detailed metrics in the Email Builder to see which tenants interact with specific events.","quote":"The only thing I would change is the metrics on the Email Builder. I would love to see which tenant is interacting with specific events the most"}],"uncertainties":[]}},{"id":"be65d9f6781ce1456f6e9806afd6abdd92aac5e4322b7daa3e28dce6078ae533","source_id":"reviews-cove-sa","company":"Cove","product":"Cove","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Zulimar T.|Reviewed July 2025","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"14c1539f7425034187d4c76781ec3797d8bf7cefb5c6629ba4c31393980610ad","author":"Zulimar T.","title":"Improving the Tenant Experience","text":"Working with  [sensitive content hidden]has been an absolute pleasure—their customer service truly goes above and beyond. The app has become our go-to hub for all things tenant and operations. While there are occasional limitations, it provides a centralized, streamlined experience that keeps our team and tenants connected.\n\nPros: The engagement we’re able to foster through Cove has transformed how we connect with tenants. Everything from event sign-ups to building updates happens in one simple, interactive platform.\n\nCons: Having worked in tech before, I find the back-end feels dated and overly manual. A few key updates could greatly improve efficiency and expand functionality. For instance, it should sync seamlessly with Yardi for both reservations and work orders, not just work orders.","rating":4,"published_at":null,"date_label":"July 2025","date_precision":"month","url":"https://www.softwareadvice.com/product/508667-cove/","version":null,"verification":"Verified reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:46:19.884Z","last_observed_at":"2026-10-11T13:02:56.313Z","content_hash":"7cd22bbf21e79fc22085f08dc7d9f48b5b2ec988506bfb7a674fcb9fe97d1620","latest_snapshot_id":"1bc5c3e37e4e93d724cde01bff0d83f081655a41b6459382b382fde09a3a11ac","analysis_id":"a1cf34e750d8bcf68c4235b0f0c9ad5ec683a38da06e881cfdc603d5e64e2105","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:03:24.446Z","analysis_error":null,"analysis":{"summary":"The reviewer praises Cove for its exceptional customer service and its ability to centralize tenant engagement and building updates. However, they note that the back-end feels dated and overly manual, and they desire better integration with Yardi for reservations.","tone":"mixed","aspects":[{"topic":"support","target":"customer service","sentiment":"positive","claim":"The reviewer states that working with the customer service team has been an absolute pleasure.","quote":"Working with  [sensitive content hidden]has been an absolute pleasure—their customer service truly goes above and beyond."},{"topic":"tenant_experience","target":"tenant engagement","sentiment":"positive","claim":"The reviewer notes that the platform has transformed how they connect with tenants for events and updates.","quote":"The engagement we’re able to foster through Cove has transformed how we connect with tenants."},{"topic":"usability","target":"back-end interface","sentiment":"negative","claim":"The reviewer finds the back-end to be dated and overly manual.","quote":"Having worked in tech before, I find the back-end feels dated and overly manual."},{"topic":"integrations","target":"Yardi integration","sentiment":"negative","claim":"The reviewer points out that the software should sync with Yardi for reservations, not just work orders.","quote":"For instance, it should sync seamlessly with Yardi for both reservations and work orders, not just work orders."}],"uncertainties":[]}},{"id":"9288105b876e230b94fba623cc1fda0c4e137c39f56c9267db505811e864f03d","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"12654952210","identity_method":"provider_id","duplicate_key":"32b3749d70a962d76ef070bbaa495941d0659b112625e819698051892507833b","author":"Nestor McDade","title":"App seems trash","text":"Couldn’t even get the initial welcome email. If I could rate it lower I would.","rating":1,"published_at":"2025-05-14T12:32:22.000Z","date_label":"2025-05-14T05:32:22-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.25.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"74ab4c94b9a323f79f2c811a1241fe684a7a1d1b6fdc5dfc14d5032eab294232","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"29a3d808f2ee9ad6575bdb9d24c8884b9f0cf680ecf64d08de9bf8207a448bb5","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:52:11.964Z","analysis_error":null,"analysis":{"summary":"The reviewer expresses strong dissatisfaction with the app, stating they were unable to receive the initial welcome email.","tone":"negative","aspects":[{"topic":"login_access","target":"initial welcome email","sentiment":"negative","claim":"The reviewer claims they could not receive the initial welcome email to access the app.","quote":"Couldn’t even get the initial welcome email."}],"uncertainties":[]}},{"id":"e193541e3980d15bcbd5492e78ca8e5a18ede1514492ef6968a9455861140b0d","source_id":"reviews-visitt-apple","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"12540858133","identity_method":"provider_id","duplicate_key":"eedbb7314983a49fecb25a47c15041e404bb6b25b6d0ebf1faef7eedf22fc38b","author":"HarryK10!","title":"Visitt+ is the best","text":"Very helpful app with booking amenities and contacting building team with any questions or concerns. Super easy to navigate and use quickly.","rating":5,"published_at":"2025-04-14T03:30:32.000Z","date_label":"2025-04-13T20:30:32-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/visitt-tenant-app/id1585681810","version":"0.2.2","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:47:16.512Z","last_observed_at":"2026-10-11T13:03:53.353Z","content_hash":"1f8e14124824e52202cea1eb73352e0ea9325695df1aa9d4d3f764b82a89cb76","latest_snapshot_id":"98b2dffc77f10da62c6fc550c7a90e3f5ffcd3cc681b0c428e5bec1119ec8e75","analysis_id":"0888125b514a84952584181deb9aaabe8505ae29af5830c4f55981360fbcd1fd","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:47:26.469Z","analysis_error":null,"analysis":{"summary":"The reviewer praises the Visitt+ app as very helpful for booking amenities and communicating with the building team, highlighting its ease of navigation and quick usability.","tone":"positive","aspects":[{"topic":"booking","target":"booking amenities","sentiment":"positive","claim":"The app is very helpful for booking amenities.","quote":"Very helpful app with booking amenities"},{"topic":"tenant_experience","target":"contacting building team","sentiment":"positive","claim":"The app is helpful for contacting the building team with questions or concerns.","quote":"contacting building team with any questions or concerns"},{"topic":"usability","target":"app navigation","sentiment":"positive","claim":"The app is very easy to navigate and use quickly.","quote":"Super easy to navigate and use quickly."}],"uncertainties":[]}},{"id":"d890bb32a5ad559061699aa7a77e1476a8831c8e544b4e78f5dc49137c2849d5","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"12398087769","identity_method":"provider_id","duplicate_key":"48b7cdcdb35fb627e6fbf51c49871bba9035c37d73e35f1e2d959eee073f2ae3","author":"Mckan514w","title":"AWFUL!","text":"Requires a code to set up but the app never emails it to you… endless circle of enter your email never to recurve anything and no way to contact anyone for help.  My building confirms my email is set up in the system so clearly an app issue. Wish 0 stars was an option","rating":1,"published_at":"2025-03-08T21:06:45.000Z","date_label":"2025-03-08T14:06:45-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.20.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"ff600341bc273170aafab52e9d81725fc3118de4db0d63180473e494cfb0d3da","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"2c5531f6f4309a4ec6698dc764e7b7ccbf014fb3400ade9ef7e6cd8ca8b08e8f","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:07:26.896Z","analysis_error":null,"analysis":{"summary":"The reviewer expresses extreme frustration with the app, stating they are unable to complete setup because the app fails to send the required email code. They also note there is no way to contact support for assistance.","tone":"negative","aspects":[{"topic":"login_access","target":"setup code email","sentiment":"negative","claim":"The app fails to send the required setup code via email, resulting in an endless loop.","quote":"Requires a code to set up but the app never emails it to you… endless circle of enter your email never to recurve anything"},{"topic":"support","target":"customer support access","sentiment":"negative","claim":"There is no way to contact anyone for help when experiencing issues.","quote":"no way to contact anyone for help."}],"uncertainties":[]}},{"id":"92df7d27edbd1425e6bb4fde34fc69bd7ec1857c38e3ec2607046c07bbd44200","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"12273813068","identity_method":"provider_id","duplicate_key":"76ea44380e4247ff9db868fdb4f1390eae32ec10a7c7431c131aabad90a2775e","author":"jujoh0","title":"Great idea.  Unreliable","text":"The idea is good to use the phone app to scan into the building but fails to work too often.  I end up having to go to the lobby and show my driver's license, etc.","rating":1,"published_at":"2025-02-05T12:59:53.000Z","date_label":"2025-02-05T05:59:53-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.18.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"2c11b45e72e5ae686455c9d2d3e057361dc4cbf714ae6d593f470d683a7c6124","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"dde924677fc576f4ca34ba4f6991b4f856703c41e968002f4e6e3ddbb25aafae","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:07:35.507Z","analysis_error":null,"analysis":{"summary":"The reviewer appreciates the concept of using the app for building access but reports that it is highly unreliable, frequently requiring them to manually verify their identity at the lobby.","tone":"mixed","aspects":[{"topic":"reliability","target":"app scanning functionality","sentiment":"negative","claim":"The app frequently fails when trying to scan into the building.","quote":"fails to work too often"},{"topic":"tenant_experience","target":"app concept","sentiment":"positive","claim":"The reviewer thinks using the phone app for building access is a good idea.","quote":"The idea is good to use the phone app to scan into the building"}],"uncertainties":[]}},{"id":"4bea2258773b0151e3dd6bd7fe97022c2ed3f8a26d6b462cd9b506cdee792a18","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"12054430044","identity_method":"provider_id","duplicate_key":"66f7360a670c67535d368016b4cfddb18b00c738a82f0235c388eeda3c9f979f","author":"Romesh R.","title":"Just downloaded, app crashes immediately","text":"I just downloaded the app and can’t open it b/c it crashed immediately. If I could leave zero stars I would!","rating":1,"published_at":"2024-12-12T10:58:08.000Z","date_label":"2024-12-12T03:58:08-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.15.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"6d4d5ee7dd6c496581c04d123df8b48eda3cb444163215b4a996370d4df251fd","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"15ddc455eaf876831190662c792d5e96215dfefc9d177589ec0bdae5853ee693","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:07:45.498Z","analysis_error":null,"analysis":{"summary":"The reviewer reports that the app crashes immediately upon opening right after downloading it, expressing strong dissatisfaction.","tone":"negative","aspects":[{"topic":"reliability","target":"App stability","sentiment":"negative","claim":"The reviewer states the app crashes immediately and cannot be opened.","quote":"I just downloaded the app and can’t open it b/c it crashed immediately."}],"uncertainties":[]}},{"id":"6b0fd755a47d12e5f0cc91abc8a99c6804532d9515e719edcc53330475c4918e","source_id":"reviews-cove-play","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"3cf4f87e-4a0b-4c56-97c4-0f5c85aac0e6","identity_method":"provider_id","duplicate_key":"05ce50e2ba97af8de670dd10396262a2be75cf23391e96cc5195465ca8d5dade","author":"Sarah Kamins","title":"","text":"Keeps running in the background and when I'm in an elevator with a sensor, it \"connects\" and beeps for every single floor.","rating":2,"published_at":"2024-11-08T12:33:14.000Z","date_label":"2024-11-08T12:33:14.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=3cf4f87e-4a0b-4c56-97c4-0f5c85aac0e6","version":"24.13.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:45:32.065Z","last_observed_at":"2026-10-12T13:41:58.074Z","content_hash":"88c368c108a4534d00e55ade28f0f25a8675f99f5a3e3024276039e923235fef","latest_snapshot_id":"81f28133da8e0dccf2420eb1e4a5fb5e965116f255889e8e7e2f8772fb60a12f","analysis_id":"d28fae6c54c321b2cec7aa656bba7e1d22cc5737f8ddfe6e0c29f9554ad0ea16","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:46:11.912Z","analysis_error":null,"analysis":{"summary":"The reviewer complains that the app constantly runs in the background and triggers a beep for every floor when riding an elevator with a sensor.","tone":"negative","aspects":[{"topic":"tenant_experience","target":"Background activity and sensor connection","sentiment":"negative","claim":"The reviewer notes the app runs in the background and beeps at every floor when connecting to elevator sensors.","quote":"Keeps running in the background and when I'm in an elevator with a sensor, it \"connects\" and beeps for every single floor."}],"uncertainties":[]}},{"id":"31bdca864fe40e6464d43d86424718ed1ecf8dc98ee5f7580d08567c59e70699","source_id":"reviews-visitt-play","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"30a85303-f2a2-437d-9cee-2845df24a2ea","identity_method":"provider_id","duplicate_key":"a5e7c907c75c4f247461a6a353fbf8c6201c6d07de4bc6873783209cb31df630","author":"Margo McKee","title":"","text":"I'm not receiving a code.","rating":1,"published_at":"2024-11-06T15:26:07.000Z","date_label":"2024-11-06T15:26:07.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=30a85303-f2a2-437d-9cee-2845df24a2ea","version":"0.2.3","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:49:20.839Z","last_observed_at":"2026-10-12T13:42:57.469Z","content_hash":"357033e90613daeeb3277940475aa381e6486232da90ae776e5943b19bc01dd0","latest_snapshot_id":"695648c3cdb4ca503cb82401feef5dc0628d3e1a4c7f65f0ed60cf2cf3280618","analysis_id":"e11101ef7310780228ca0576b3783dfa645c6ca1990bd792aae6542b947c05cc","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:49:44.361Z","analysis_error":null,"analysis":{"summary":"The reviewer reports that they are not receiving a verification code.","tone":"negative","aspects":[{"topic":"login_access","target":"verification code","sentiment":"negative","claim":"The reviewer states they are not receiving a code.","quote":"I'm not receiving a code."}],"uncertainties":["It is unclear whether the missing code is for initial registration, login, or another feature."]}},{"id":"a29245a54c81206e33e7bbc41b30a0c2599fd4ef4167b0ff7d865a3063c97ea2","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"11862547888","identity_method":"provider_id","duplicate_key":"b9403e07d6727b4986bb7bd71c79d85923830fe423f07e17fce8e35e17e211ff","author":"Jjhhggjnvook","title":"Doesn’t work","text":"App crashes when I try to open it","rating":1,"published_at":"2024-10-22T15:18:09.000Z","date_label":"2024-10-22T08:18:09-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.13.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"bb98d880ceec78c5d8aba196630e181d182194f6202d2ad245c1b95fc64c750a","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"2e5aed1cfc9f23e8576e3b5051ff49082424b2166dacc66cc4b36e6f64092642","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:07:52.550Z","analysis_error":null,"analysis":{"summary":"The reviewer states that the app does not work and crashes whenever they attempt to open it.","tone":"negative","aspects":[{"topic":"reliability","target":"App","sentiment":"negative","claim":"The reviewer claims the app crashes upon opening.","quote":"App crashes when I try to open it"}],"uncertainties":[]}},{"id":"4b9290de39c97a27e3d6c9b7a79ab686da82f01f88fa22220a591fa8a583cbc9","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"11800641051","identity_method":"provider_id","duplicate_key":"6a3a885a703f1dfdc72f1ae53b052a5458de25e8c3f97c43780082b6aa75d072","author":"Dukeparent","title":"Does not open","text":"Downloaded but cannot open it.","rating":1,"published_at":"2024-10-05T16:21:03.000Z","date_label":"2024-10-05T09:21:03-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.12.2","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"4d2505dc6ffaba070e174a67e604711ec533036be92138109ca26eff20a5ffab","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"a9ebef84f05ae9deabd195034ad407232c01eb22804e6ea34478259f1bd52744","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:08:00.114Z","analysis_error":null,"analysis":{"summary":"The reviewer states that the application cannot be opened after being downloaded.","tone":"negative","aspects":[{"topic":"reliability","target":"App launch","sentiment":"negative","claim":"The reviewer claims the app fails to open after downloading.","quote":"Downloaded but cannot open it."}],"uncertainties":[]}},{"id":"439b5d080b69ce7e89f3f5104b43e1624bb57f51b5eae1d2a8539bd0e7dff631","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"11644354988","identity_method":"provider_id","duplicate_key":"5138e978fcc224aa994260b6105bfbb0576bdf6a665c0499f14250302041d453","author":"897113","title":"Great app","text":"Easy to use. Constant updates. Tenants enjoy it too.","rating":5,"published_at":"2024-08-23T17:25:15.000Z","date_label":"2024-08-23T10:25:15-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.8.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"2d06645ac4f88c29e9157a0a517cba0db6f70da38c0603e4e8b74fcebd6543d9","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"f86afde8b53a5e03ccc562446cb903b0dcac108c24ba77728472e08cda743492","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-29T13:08:10.911Z","analysis_error":null,"analysis":{"summary":"The reviewer describes the app as great, highlighting its ease of use, frequent updates, and positive reception from tenants.","tone":"positive","aspects":[{"topic":"usability","target":"app interface","sentiment":"positive","claim":"The reviewer states the app is easy to use.","quote":"Easy to use."},{"topic":"performance","target":"app updates","sentiment":"positive","claim":"The reviewer notes that the app receives constant updates.","quote":"Constant updates."},{"topic":"tenant_experience","target":"tenant satisfaction","sentiment":"positive","claim":"The reviewer claims that tenants enjoy using the app.","quote":"Tenants enjoy it too."}],"uncertainties":[]}},{"id":"a7d9a0cf19d4a85ccb7316dd5206b36fe84edd92b6fee59b3e014cf6fddf2af6","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"11610452276","identity_method":"provider_id","duplicate_key":"3ef0baee55afa59de87dedfb0787018e0951f21c04acb63fa19b68edc070d662","author":"819417","title":"App crashes every time I try to open it","text":"The app crashes whenever I tap on it. I haven’t been able to login. Flagging so hopefully the glitch can be fixed as I’ve tried everything on my end- including contacting customer service.","rating":1,"published_at":"2024-08-14T21:45:55.000Z","date_label":"2024-08-14T14:45:55-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"24.8.1","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"503caf2e2bb576a134cc23d7463fcc270dc7c690cc96e827665140089acf24b0","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"598a0dad6bdee8ba8919fff772eac7fffba6fc34ced83172645bc095012421c0","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-29T13:08:32.546Z","analysis_error":null,"analysis":{"summary":"The reviewer reports that the app crashes immediately upon opening, preventing them from logging in. They note having tried troubleshooting and contacting customer service without success.","tone":"negative","aspects":[{"topic":"reliability","target":"App stability","sentiment":"negative","claim":"The app crashes every time the user tries to open it.","quote":"The app crashes whenever I tap on it."},{"topic":"login_access","target":"Login process","sentiment":"negative","claim":"The user is unable to log in due to the app crashing.","quote":"I haven’t been able to login."},{"topic":"support","target":"Customer service","sentiment":"neutral","claim":"The user contacted customer service to resolve the issue.","quote":"including contacting customer service."}],"uncertainties":["It is unclear if customer service has responded to the user's inquiry yet."]}},{"id":"fd8b567cec1f2d85abf9f99aba71cd1a1153aea6ccb2f4d1b6b79ba5c64be45b","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"11502955335","identity_method":"provider_id","duplicate_key":"c60349f53d8ed9973b320fae911441faf4911ea01d927704660fb93fa187a27c","author":"TypicalFoxNewsWatcher","title":"Won’t send emails to login","text":"Imagine making an app that requires a code from your email but it can’t email you","rating":1,"published_at":"2024-07-17T10:52:02.000Z","date_label":"2024-07-17T03:52:02-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"23.29.0","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"dd2f7b5f3f9474afbefe6a86b82e5b581a0a1a7a0a611615b36a5b8741d03429","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"bf0957d043f7f621aacca42b52431162fdf8ae803a2bd5722bb6c411be59eace","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-29T13:08:41.792Z","analysis_error":null,"analysis":{"summary":"The reviewer expresses frustration that the app fails to send the required email code needed to log in.","tone":"negative","aspects":[{"topic":"login_access","target":"email login code","sentiment":"negative","claim":"The reviewer claims the app does not send the email code required for logging in.","quote":"Imagine making an app that requires a code from your email but it can’t email you"}],"uncertainties":[]}},{"id":"70c92ad8d3831c3d0ede4c6a5a46a60a392e1f09645498e0f9cf2f7ba4fff5d8","source_id":"reviews-visitt-apple","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"10690644544","identity_method":"provider_id","duplicate_key":"5bca0ee9397bb0b6d6caf82b00c8c41c5700db3410c8d3cde6cd9dec80dfedcd","author":"Lifetime 4601","title":"Best property management app","text":"The app was really easy to download and understand how to use. There were some issues when we first got it in the building to set up, But once we figured them out it’s been a breeze to use and work with! Super intuitive and I love the communication feature and being able to get an update on work orders versus having to call.","rating":5,"published_at":"2023-12-13T16:50:39.000Z","date_label":"2023-12-13T09:50:39-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/visitt-tenant-app/id1585681810","version":"0.2.2","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:47:16.512Z","last_observed_at":"2026-10-11T13:03:53.353Z","content_hash":"78332d6aef156c17bf9aac698bdb7510cb0ea1378fc9f085379dde9de5a77343","latest_snapshot_id":"98b2dffc77f10da62c6fc550c7a90e3f5ffcd3cc681b0c428e5bec1119ec8e75","analysis_id":"e984befc397d2a7e4c8a2a11c5e2bf6cc466a3c3457aca992bccd21e079b5d64","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:47:36.414Z","analysis_error":null,"analysis":{"summary":"The reviewer praises the app as the best property management app, noting it is easy to download and highly intuitive. Although they experienced some initial setup issues, these were resolved, and they particularly appreciate the communication features and the ability to receive work order updates without calling.","tone":"positive","aspects":[{"topic":"usability","target":"App usability","sentiment":"positive","claim":"The reviewer found the app very easy to download, understand, and intuitive to use.","quote":"The app was really easy to download and understand how to use."},{"topic":"implementation","target":"Initial setup","sentiment":"mixed","claim":"The reviewer notes there were some initial setup issues in the building, but they were resolved.","quote":"There were some issues when we first got it in the building to set up, But once we figured them out it’s been a breeze to use and work with!"},{"topic":"tenant_experience","target":"Communication and work order updates","sentiment":"positive","claim":"The reviewer loves the communication feature and the convenience of getting work order updates without having to call.","quote":"Super intuitive and I love the communication feature and being able to get an update on work orders versus having to call."}],"uncertainties":[]}},{"id":"734e0d0b8047ff797131112b0ad15d4a45ec37a06e2eed53f5c6e886984eabe2","source_id":"reviews-visitt-play","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"a6c9b371-9e09-4cf8-b1da-dba91d97d8bd","identity_method":"provider_id","duplicate_key":"b9a15fc14d9e4745c126efe05e3200e810059e4973ebb95cec3c2b81574e22f0","author":"Elliott Rodriguez","title":"","text":"The messaging layout is weird, but most importantly I don't ever get notifications on my phone which delays maintenance follow-ups.","rating":1,"published_at":"2023-07-10T14:10:09.000Z","date_label":"2023-07-10T14:10:09.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=a6c9b371-9e09-4cf8-b1da-dba91d97d8bd","version":"0.1.16","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:49:20.839Z","last_observed_at":"2026-10-12T13:42:57.469Z","content_hash":"e62dbde451543310c085029917df14d9b185b936d9202045d2a291ed3cc98463","latest_snapshot_id":"695648c3cdb4ca503cb82401feef5dc0628d3e1a4c7f65f0ed60cf2cf3280618","analysis_id":"a5a040bebba4ffba34a628d8b4863a9310b5ad025013369aef56c8a4edcee00b","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:49:51.445Z","analysis_error":null,"analysis":{"summary":"The reviewer notes that the messaging layout is strange and reports a complete lack of phone notifications, which they claim delays maintenance follow-ups.","tone":"negative","aspects":[{"topic":"usability","target":"messaging layout","sentiment":"negative","claim":"The reviewer finds the messaging layout to be weird.","quote":"The messaging layout is weird"},{"topic":"notifications","target":"phone notifications","sentiment":"negative","claim":"The reviewer states they never receive notifications on their phone, which delays maintenance.","quote":"I don't ever get notifications on my phone which delays maintenance follow-ups."}],"uncertainties":[]}},{"id":"03c9635496e3c41ded703ae7b5c552730544b23ecfc6a004adbdc9e0bf928f12","source_id":"reviews-cove-apple","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"10103802778","identity_method":"provider_id","duplicate_key":"9f72463f66d6e2d587adc12215ae046c5ca1273300661b391f1c9efa4e720441","author":"TLesser","title":"Constantly Freezes","text":"This app constantly freezes up and I have to uninstall and reinstall when I want to make a reservation.\n\nCome on!!!!","rating":1,"published_at":"2023-07-04T18:16:07.000Z","date_label":"2023-07-04T11:16:07-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/cove/id1479746912","version":"23.1.34","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:51:39.669Z","last_observed_at":"2026-10-11T13:06:00.434Z","content_hash":"0a3aa5d51adde1adb567d4362827762ca59fd7362c2826d5af1be89c692a6781","latest_snapshot_id":"51bc7d24ec6157206571c5b4dd692082e7bf71c14cbe4f31588881d74b8651f0","analysis_id":"aac96e8e0bf2c4598226baa66b1f8355e7b66b454e729a843e5db8126b99e318","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-29T13:08:50.827Z","analysis_error":null,"analysis":{"summary":"The reviewer reports that the app constantly freezes, requiring them to uninstall and reinstall it in order to make a reservation.","tone":"negative","aspects":[{"topic":"reliability","target":"app","sentiment":"negative","claim":"The app freezes constantly.","quote":"This app constantly freezes up"},{"topic":"booking","target":"reservation process","sentiment":"negative","claim":"The user must uninstall and reinstall the app to make a reservation.","quote":"have to uninstall and reinstall when I want to make a reservation."}],"uncertainties":[]}},{"id":"db15db6e4d15631266c135bd7cb7bebad0bc172822ad5d79f1dc4c1a3c82644a","source_id":"reviews-visitt-apple","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"10037563740","identity_method":"provider_id","duplicate_key":"38b6f965158b63178b52cece60c687a6437b57077d3398e1f13f2c1715204a74","author":"as0923!","title":"App never loads","text":"Terrible. My apartment building uses this app for notifications and it rarely ever works. Most times it does not load and I have to delete and redownload the app several times. I often miss important notifications and cannot use it to enter important things such as maintenance tickets etc. The UI is easy to use however this truly is one of the worst apps I’ve used due to the immense amount of issues","rating":1,"published_at":"2023-06-15T21:14:03.000Z","date_label":"2023-06-15T14:14:03-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/visitt-tenant-app/id1585681810","version":"0.1.16","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:47:16.512Z","last_observed_at":"2026-10-11T13:03:53.353Z","content_hash":"e7ab9a9ee8a7931f3fa20cdc8524f03495d0e9611ec11501da825a54d5bfa464","latest_snapshot_id":"98b2dffc77f10da62c6fc550c7a90e3f5ffcd3cc681b0c428e5bec1119ec8e75","analysis_id":"f173049206e98af0c6a75e3cb5fcb3032092057a856b7cf769a1148c3d14d71a","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:47:43.765Z","analysis_error":null,"analysis":{"summary":"The reviewer reports that the app rarely works and frequently fails to load, requiring them to delete and reinstall it. Consequently, they miss important notifications and cannot submit maintenance tickets, though they note the UI itself is easy to use.","tone":"negative","aspects":[{"topic":"reliability","target":"App loading","sentiment":"negative","claim":"The app rarely works and frequently fails to load, requiring multiple reinstallations.","quote":"Most times it does not load and I have to delete and redownload the app several times."},{"topic":"notifications","target":"Notifications","sentiment":"negative","claim":"The reviewer often misses important notifications due to the app's unreliability.","quote":"I often miss important notifications"},{"topic":"operations","target":"Maintenance tickets","sentiment":"negative","claim":"The reviewer cannot use the app to submit maintenance tickets.","quote":"cannot use it to enter important things such as maintenance tickets etc."},{"topic":"usability","target":"UI","sentiment":"positive","claim":"The user interface is easy to use.","quote":"The UI is easy to use"}],"uncertainties":[]}},{"id":"28fb4a23ff8a0a910b66810ccde9c6ecc0e30e1df92938e585dcdd6d50f0b491","source_id":"reviews-visitt-apple","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"apple","locale":"US","external_id":"9889360641","identity_method":"provider_id","duplicate_key":"7bb0b05f71ad3260f5659b2df67d08558f4ebc98c35d709444d04db376d8bd0f","author":"DumbassAPPs","title":"ABSOLUTELY HORRIBLE","text":"This is by far one of the worst Apps I’ve ever been forced to use. This App is the only way I know that packages have arrived at my building so I have no choice as it’s their system and ecology. It crashes constantly, doesn’t load consistently and keeps asking me to verify my phone number and inputting a login code. Then once I’m back in it crashes. The screen doesn’t load. When it does guess what? It crashes again. Then asks me to request another logon code. Then the cycle repeats. THE WORST APP I HAVE EVER USED BY FAR.","rating":1,"published_at":"2023-05-03T19:37:26.000Z","date_label":"2023-05-03T12:37:26-07:00","date_precision":"timestamp","url":"https://apps.apple.com/us/app/visitt-tenant-app/id1585681810","version":"0.1.16","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:47:16.512Z","last_observed_at":"2026-10-11T13:03:53.353Z","content_hash":"87002d92a6b52f62eedd84454a71f8fedafe1241eb54aa1b5bcc70feac686c2b","latest_snapshot_id":"98b2dffc77f10da62c6fc550c7a90e3f5ffcd3cc681b0c428e5bec1119ec8e75","analysis_id":"04d492370ee38f925205227add54549a2c252fb2e74c39014f53770500583efa","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:47:52.729Z","analysis_error":null,"analysis":{"summary":"The reviewer expresses extreme frustration with the app, citing constant crashes, inconsistent loading, and repetitive login code requests. They note they are forced to use it for package notifications.","tone":"negative","aspects":[{"topic":"reliability","target":"App stability","sentiment":"negative","claim":"The app crashes constantly and fails to load consistently.","quote":"It crashes constantly, doesn’t load consistently"},{"topic":"login_access","target":"Login process","sentiment":"negative","claim":"The app repeatedly asks for phone verification and login codes, creating a frustrating cycle.","quote":"keeps asking me to verify my phone number and inputting a login code."},{"topic":"notifications","target":"Package notifications","sentiment":"neutral","claim":"The app is the only method the user has to know when packages arrive at their building.","quote":"This App is the only way I know that packages have arrived at my building"}],"uncertainties":["It is unclear if the crashing issues are specific to the user's device or a widespread application defect."]}},{"id":"40b7421db49e58353657e609b84f6a6a2fbddfcd7ad8ff4fff7ff6e7826d061c","source_id":"reviews-cove-play","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"a0c9543f-6b81-4f14-bcc8-f8a9f8e9c9c1","identity_method":"provider_id","duplicate_key":"7575c65f96fccf11f8e1a6857b00eafb40137aa00ebfa2e095391366e5166681","author":"Adrian Young","title":"","text":"The app works well but I don't want it running in the background all the time especially since I only go to the office once a week and even then rarely have to use the app to open a door. I always have to force stop the app after rebooting my phone or using the app. I should be able to swipe it to close and not have it running in the background or have a setting to enable it to be stopped when not in use.","rating":2,"published_at":"2022-11-18T18:57:49.000Z","date_label":"2022-11-18T18:57:49.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=a0c9543f-6b81-4f14-bcc8-f8a9f8e9c9c1","version":"23.1.9","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:45:32.065Z","last_observed_at":"2026-10-12T13:41:58.074Z","content_hash":"94736447d1323af0122519df68ea3e886100e89a5e9b46ccb3a72d147ad3eca8","latest_snapshot_id":"81f28133da8e0dccf2420eb1e4a5fb5e965116f255889e8e7e2f8772fb60a12f","analysis_id":"b91f83d1d8f767feaf5844c75a43bad1bd0a32f227f0d4b389f17b3e3ef50dc5","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:02:41.656Z","analysis_error":null,"analysis":{"summary":"The reviewer states the app works well but expresses frustration that it constantly runs in the background. They note having to force stop the app and desire a setting to close it completely when not in use.","tone":"mixed","aspects":[{"topic":"performance","target":"App functionality","sentiment":"positive","claim":"The reviewer states the app functions well.","quote":"The app works well"},{"topic":"performance","target":"Background process","sentiment":"negative","claim":"The reviewer dislikes that the app runs in the background constantly.","quote":"I don't want it running in the background all the time"},{"topic":"usability","target":"App closure","sentiment":"negative","claim":"The reviewer complains about having to force stop the app to close it.","quote":"I always have to force stop the app after rebooting my phone or using the app."}],"uncertainties":[]}},{"id":"5fd378bf6fcf402e93d01251d80b8816e7ae25826a3a1b332c74a1a3ea1a633e","source_id":"reviews-visitt-g2","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"g2","locale":"English listing","external_id":"5243787","identity_method":"provider_id","duplicate_key":"d038fe5d0e4e13fa2e09891256027c6fa6d2f2b2552ac1f39f558455aacfbb05","author":"Anonymous reviewer","title":"Recommendation","text":"What do you like best about Visitt?\nVisitt has good chat tools for communicating directly with tenants and internally. They're connected with the work orders so it saves us a lot of time and misunderstandings we used to have in the past since everything is documented in one place. Our tenants have been really pleased with the changes also\n\nWhat do you dislike about Visitt?\nNothing. I don’t need another tool and I like that there’s a mobile app as well so I use it when I do my daily rounds. We were getting lost between emails, phone calls and our accounting system.\n\nRecommendations to others considering Visitt:\nWe were skeptical about introducing yet another solution, but we were pleasantly surprised at how easy it was to get started and figure everything out. The dashboards help me prioritize and zoom in on what needs to be done first\n\nWhat problems is Visitt solving and how is that benefiting you?\nTheir delivery features have been a life saver for our package room team. They scan the bar codes and the tenants get automatically notified by SMS or email, and I finally have visibility on to how smoothly things are going. The tenants love the Visitt+ app, they use it to open work orders and chat with our front desk teams","rating":5,"published_at":"2022-07-02T00:00:00.000Z","date_label":"2022-07-02","date_precision":"day","url":"https://www.g2.com/products/visitt/reviews#visitt-review-5243787","version":null,"verification":"Current User; Validated Reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:48:18.713Z","last_observed_at":"2026-10-10T13:01:17.869Z","content_hash":"df7822b1b99177d357aade60c0092b212db8bfb54208dfe4d69e511830849d91","latest_snapshot_id":"e104f021b34cfc8122822670134b163e2124bf5965107a838f99dde5d1a9eb1d","analysis_id":"1a7e2362f26dae07fe2726bebcd59bb42bf5b4164569bd3405e28f9aca87fee5","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:48:58.904Z","analysis_error":null,"analysis":{"summary":"The reviewer highly recommends Visitt, praising its chat tools, mobile app, and delivery features. They note that the platform saves time, improves tenant satisfaction, and was surprisingly easy to implement.","tone":"positive","aspects":[{"topic":"operations","target":"Chat tools","sentiment":"positive","claim":"The chat tools are effective for internal and tenant communication, saving time by connecting with work orders.","quote":"Visitt has good chat tools for communicating directly with tenants and internally."},{"topic":"usability","target":"Mobile app","sentiment":"positive","claim":"The mobile app is highly useful for completing daily rounds.","quote":"I like that there’s a mobile app as well so I use it when I do my daily rounds."},{"topic":"implementation","target":"Onboarding process","sentiment":"positive","claim":"The platform was surprisingly easy to set up and learn.","quote":"we were pleasantly surprised at how easy it was to get started and figure everything out."},{"topic":"operations","target":"Delivery features","sentiment":"positive","claim":"The delivery features and barcode scanning have been extremely helpful for the package room team.","quote":"Their delivery features have been a life saver for our package room team."}],"uncertainties":[]}},{"id":"f90d9c67e463a584923cbcb4fb1f4f68f9f061ca3b68c092336303ee949ee026","source_id":"reviews-visitt-play","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"a023c284-5ece-4e77-b388-d66cd090d776","identity_method":"provider_id","duplicate_key":"bf91b767db6aeeb64c9ff1606395f35345804e9d18eed3c32c4d69d55cc3062b","author":"Roi Eyal","title":"","text":"Nice app","rating":3,"published_at":"2022-06-01T12:16:03.000Z","date_label":"2022-06-01T12:16:03.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=a023c284-5ece-4e77-b388-d66cd090d776","version":"0.1.16","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:49:20.839Z","last_observed_at":"2026-10-12T13:42:57.469Z","content_hash":"659ac0034699a1cfcb1d671c43c234d1af52e1680becca6b1ac7d35ce9d093e5","latest_snapshot_id":"695648c3cdb4ca503cb82401feef5dc0628d3e1a4c7f65f0ed60cf2cf3280618","analysis_id":"af13b947225093d31670d63e9c7c1bb5a35d87e9ea6829443403067bc765b618","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:49:57.433Z","analysis_error":null,"analysis":{"summary":"The reviewer left a very brief positive review, simply stating that the app is nice.","tone":"positive","aspects":[{"topic":"other","target":"App","sentiment":"positive","claim":"The reviewer stated the app is nice.","quote":"Nice app"}],"uncertainties":[]}},{"id":"232ab9d7e9bb29e85eeb7b78beb6ef2e8cf1d43db3bf8aa6b7d39895e6bfd141","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Paul O.|Reviewed February 2022","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"f27466ee0f4fa6e55421bd0b2e1b51afebd1dcfdfe71a84b9321e86d266b9ad8","author":"Paul O.","title":"User Friendly","text":"Pros: Very easy to use. Quick and the functions are Easton use\n\nCons: I have no issues using this product. No complaints","rating":5,"published_at":null,"date_label":"February 2022","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"7c9d0ca7b5293c2559f82283d0d8dc9800b14a29642411038159ac32cb1e808d","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"61c3fd43ffc8775bdb0f3f650925337d90254337af35f575bc88cc2c8870b51e","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:50:36.121Z","analysis_error":null,"analysis":{"summary":"The reviewer states the product is user-friendly, quick, and easy to use, noting they have no complaints.","tone":"positive","aspects":[{"topic":"usability","target":"product usability","sentiment":"positive","claim":"The reviewer finds the product very easy to use.","quote":"Very easy to use."},{"topic":"performance","target":"product speed","sentiment":"positive","claim":"The reviewer notes the product is quick.","quote":"Quick"}],"uncertainties":["The phrase 'Easton use' is likely a typo for 'easy to use', but the exact intended word is uncertain."]}},{"id":"6c9e75faf57e75b400735860265c0d6452e40a81531d415e6ccf9cea92bc2828","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"brian m.|Reviewed January 2022","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"0b88e4d5081e330363d091a23051fe277659ecd4187435dbe362b4f54c70ebcf","author":"brian m.","title":"Change can be Good","text":"Pros: ready info, also able to pull info, save and print with ease\n\nCons: no cons at the moment...still an active user. I\n\nReasons for switching to Visitt: Visitt is more interactive","rating":5,"published_at":null,"date_label":"January 2022","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Brian, thank you so much for your feedback. You are right, change can be good, and in this case- it is!\n\nWe are so happy to hear you are enjoying the Visitt app. We are enhancing our product every day to make it even more interactive and convenient for you to use. Stay in touch with us to hear about our brand new developments coming up in the next few months!","response_date":"Replied January 2022","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"fcabd732efa3405faa59a10efe9f6b37437b88488a61cb8f1b7f687ba11f6733","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"6cf19d43736f404bfe7115ca6e1c421948779a6eec45ff768f2102f07045a4d7","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:50:42.006Z","analysis_error":null,"analysis":{"summary":"The reviewer finds Visitt easy to use for accessing, saving, and printing information, noting that it is more interactive than their previous solution and currently has no drawbacks.","tone":"positive","aspects":[{"topic":"usability","target":"Information retrieval and saving","sentiment":"positive","claim":"The reviewer states that information is readily available and easy to pull, save, and print.","quote":"ready info, also able to pull info, save and print with ease"},{"topic":"usability","target":"Visitt platform","sentiment":"positive","claim":"The reviewer switched to Visitt because they find it more interactive.","quote":"Visitt is more interactive"}],"uncertainties":[]}},{"id":"ead4f07754abd89cb187d83bf2112177529a6e19a91a89719cb753f02dbdd31d","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Typhani R.|Reviewed January 2022","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"ee03bfa925b6bf2de7ea1500e460815312ebc6219bc38ea6c2349748405098e8","author":"Typhani R.","title":"Review of training","text":"Pros: Easy to use and very helpful. i will be using this software every day\n\nCons: there is nothing least I like about this software","rating":5,"published_at":null,"date_label":"January 2022","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Thank you very much for your review Typhani. We appreciate your kind words and we will keep working hard to make sure your experience with us keeps improving!","response_date":"Replied February 2022","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"887adaa1c0a9211a18d073d0cead5f673be1f936eaff6014763df4628da12246","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"e1bafcbe797e73d228b409dec155a4cb259e79488bab35021557e5bcc526770a","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:50:48.839Z","analysis_error":null,"analysis":{"summary":"The reviewer found the software easy to use and very helpful following training, noting they will use it daily and have no complaints.","tone":"positive","aspects":[{"topic":"usability","target":"software","sentiment":"positive","claim":"The reviewer states the software is easy to use and helpful.","quote":"Easy to use and very helpful."}],"uncertainties":[]}},{"id":"332e2760dfad31e680f9e3d32f609bde7959c8bc9cbf33ca35e30c003cb7d1dd","source_id":"reviews-visitt-g2","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"g2","locale":"English listing","external_id":"5185863","identity_method":"provider_id","duplicate_key":"63104ccb5273a9284e98841ea816375333a773b9814522db5905f99446f5f69e","author":"Anonymous reviewer","title":"Great App - very recommend","text":"What do you like best about Visitt?\nThe service is great. They have a very quick response time.\nThe app is very easy to use both for us and for our tents.\nThey keep on adding new developments and upgrading the app.\n\nWhat do you dislike about Visitt?\nThe app is very good, but we would love it if we had the option to send monthly reports to the landlords automatically.\n\nRecommendations to others considering Visitt:\nThis service will make your life so much easier and stress free\n\nWhat problems is Visitt solving and how is that benefiting you?\nThe app helps us manage all communications with the tents through app.\nI can view many properties at once with their dashboards to spot urgent issues or red flags. We can keep to our maintenance schedules, and teams know what they are doing and when.","rating":5,"published_at":"2021-12-08T00:00:00.000Z","date_label":"2021-12-08","date_precision":"day","url":"https://www.g2.com/products/visitt/reviews#visitt-review-5185863","version":null,"verification":"Current User; Validated Reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:48:18.713Z","last_observed_at":"2026-10-10T13:01:17.869Z","content_hash":"1e3813e7baad639e59ed06d1606fba665cf7cd620d40d5e6d32fc1eede9ab6a8","latest_snapshot_id":"e104f021b34cfc8122822670134b163e2124bf5965107a838f99dde5d1a9eb1d","analysis_id":"153a65f59e68ccf622f2bc3c3e2f6f44a536556a029eb305e79037c36b6fb251","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-28T14:00:46.309Z","analysis_error":null,"analysis":{"summary":"The reviewer highly recommends Visitt, praising its ease of use, quick customer service, and continuous updates. They note it helps manage tenant communications and maintenance schedules across multiple properties, though they wish for automated monthly landlord reports.","tone":"positive","aspects":[{"topic":"support","target":"customer service","sentiment":"positive","claim":"The reviewer states the service is great with quick response times.","quote":"The service is great. They have a very quick response time."},{"topic":"usability","target":"app usability","sentiment":"positive","claim":"The reviewer finds the app very easy to use for both staff and tenants.","quote":"The app is very easy to use both for us and for our tents."},{"topic":"reporting","target":"automated monthly reports","sentiment":"negative","claim":"The reviewer notes the lack of an option to automatically send monthly reports to landlords.","quote":"we would love it if we had the option to send monthly reports to the landlords automatically."},{"topic":"operations","target":"property management dashboards","sentiment":"positive","claim":"The reviewer appreciates the ability to view multiple properties at once to spot urgent issues and maintain schedules.","quote":"I can view many properties at once with their dashboards to spot urgent issues or red flags."}],"uncertainties":[]}},{"id":"caad50e76cad59e61f01bd3677c3042c9919f1dce569c9763fbe2ddc5e5ed198","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Daniel G.|Reviewed December 2021","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"e53c8f2eeccb6601efef92f85160f83cf4551265d9caed4388a2cdcafeb25160","author":"Daniel G.","title":"Visitt in our tower (Pisgat Dan @ Ramat Gan, Israel)","text":"Welcoming feedback, trying their best to suit our needs. \nGreat system, better suited then Jira and other solutions.\n\nPros: makes some order in maintenance issues and brings more transparency both to tenants and to the tenants representatives.\n\nCons: No support for videos,\nHybrid app is not built well for mobile, probably they need to refactor\nNo API docs\nNo picture for packages module\nNo integration to LPR systems for getting visitors car plate into the system","rating":4,"published_at":null,"date_label":"December 2021","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Thanks for taking the time to leave a review. We're happy to hear that you've been enjoying Visitt so far. \n\nYour feedback is wonderful, it truly helps us improve. We have countless developments coming up in the next year and we can't wait to share them with you!\n\nFeel free to be in touch with us at info@visitt.io if you need anything.","response_date":"Replied December 2021","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"3fde74c946f9b8ec2a1e04ece9fa1b1f4ac4d9ca9237237ead1073e2ae994999","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"28b482b9651a080b8828f55581a0215d52c8bff2098a6ab861f083fce8340cb6","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:50:59.550Z","analysis_error":null,"analysis":{"summary":"The reviewer finds Visitt to be a great system that organizes maintenance issues and improves transparency, noting it is better suited than Jira. However, they highlight several drawbacks including a poorly built mobile app, lack of video support, missing API documentation, and no integration with LPR systems.","tone":"mixed","aspects":[{"topic":"partnership","target":"Vendor responsiveness","sentiment":"positive","claim":"The vendor welcomes feedback and tries to suit the customer's needs.","quote":"Welcoming feedback, trying their best to suit our needs."},{"topic":"operations","target":"Maintenance tracking","sentiment":"positive","claim":"The system organizes maintenance issues and increases transparency.","quote":"makes some order in maintenance issues and brings more transparency both to tenants and to the tenants representatives."},{"topic":"usability","target":"Mobile app","sentiment":"negative","claim":"The hybrid mobile app is not built well and may need refactoring.","quote":"Hybrid app is not built well for mobile, probably they need to refactor"},{"topic":"integrations","target":"LPR systems integration","sentiment":"negative","claim":"There is no integration with LPR systems to capture visitor license plates.","quote":"No integration to LPR systems for getting visitors car plate into the system"}],"uncertainties":[]}},{"id":"2988414eb7ec4be8eb5f241565e056164c9569765618dd54d83a7953687f0867","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Suzanne S.|Reviewed December 2021","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"e4ef67cfe90dfad1af8a4a9ff66adc22290098d7e1b08a7d3be3f2910243ac26","author":"Suzanne S.","title":"Great Program","text":"The transition was made easy by the great support received from the Visitt staff.  So far, the tenant likes the system very much.\n\nPros: The ease of use, the simplicity of being able to navigate the website and the fact that all of my tenant's people have access to it via either email or their phones.\n\nCons: So far, every problem that I encountered was quickly handled by the tech staff.\n\nReasons for choosing Visitt: Mainly, the ease of use versus the others.\n\nReasons for switching to Visitt: Needed an easier to understand system.  Visitt provided that with ease.","rating":5,"published_at":null,"date_label":"December 2021","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Suzanne, it's always such a pleasure working with you!\nWe will make sure to keep improving our software to make your work even easier.\n\nAs always, if you need anything else feel free to be in touch with us at info@visitt.io.","response_date":"Replied December 2021","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"87b9b8f1e8f1c3f1a8eb9d93a35b15f113210cdfb51e9ec4811163a371fd7792","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"d13543b87e92e23da9c3562f2b05baa17983f69c568eea5e67fe83a55aa5efdc","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-26T23:51:08.443Z","analysis_error":null,"analysis":{"summary":"The reviewer praises Visitt for its ease of use, simple navigation, and excellent support during the transition. They note that tenants appreciate the system and its accessibility via email and phone, and that any problems were quickly resolved by the technical staff.","tone":"positive","aspects":[{"topic":"implementation","target":"transition","sentiment":"positive","claim":"The reviewer found the transition easy due to great support from the staff.","quote":"The transition was made easy by the great support received from the Visitt staff."},{"topic":"usability","target":"ease of use","sentiment":"positive","claim":"The reviewer highlights the platform's ease of use and simple navigation.","quote":"The ease of use, the simplicity of being able to navigate the website"},{"topic":"tenant_experience","target":"tenant access","sentiment":"positive","claim":"The reviewer appreciates that tenants can easily access the system via email or phone.","quote":"all of my tenant's people have access to it via either email or their phones."},{"topic":"support","target":"tech staff","sentiment":"positive","claim":"The reviewer states that the tech staff quickly handled any problems encountered.","quote":"every problem that I encountered was quickly handled by the tech staff."}],"uncertainties":[]}},{"id":"535fe030f7cd29be3ec7b4afc8eadca90e8806e3267e55e92d90382e38605411","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Deanna S.|Reviewed December 2021","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"d5a324d784fc19206485c56066697149c60c183750fc6ea2236d23afa0fa68d5","author":"Deanna S.","title":"Super Easy!","text":"Love the team behind the program!  They are always available to help! \n\nPros: Very easy to use and love the accountability it provides to my techs! \n\nCons: It was a small challenge to integrate the software with our current program but overall it worked!","rating":5,"published_at":null,"date_label":"December 2021","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Thanks Deanna, it's always a pleasure working with you and the team!\n\nWe are glad to see that you feel comfortable with our solution, and we will make sure to keep improving it for you.","response_date":"Replied December 2021","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"834b384751e3f0d673bb6a5e00673eb1e1ab55f4bc827833fff7c9b6ab824960","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"534010b4de6fb8e2f85f89ce7e6dfc034fb580bb1d262ba0ae1ed726b5661b64","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:06:35.647Z","analysis_error":null,"analysis":{"summary":"The reviewer found the software very easy to use and praised the support team for their availability. They appreciated the accountability it provided for their technicians, though they noted a minor challenge when integrating it with their existing program.","tone":"positive","aspects":[{"topic":"support","target":"support team","sentiment":"positive","claim":"The reviewer loves the team and notes they are always available to help.","quote":"Love the team behind the program!  They are always available to help!"},{"topic":"usability","target":"software usability","sentiment":"positive","claim":"The reviewer found the software very easy to use.","quote":"Very easy to use"},{"topic":"operations","target":"technician accountability","sentiment":"positive","claim":"The reviewer loves the accountability the software provides for their technicians.","quote":"love the accountability it provides to my techs!"},{"topic":"integrations","target":"software integration","sentiment":"mixed","claim":"The reviewer experienced a small challenge integrating the software with their current program, but it ultimately worked.","quote":"It was a small challenge to integrate the software with our current program but overall it worked!"}],"uncertainties":[]}},{"id":"4b0cc2d2496cb468fd50388c03ca98de462eafa57787527901376f605c35dc6c","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Violetta I.|Reviewed December 2021","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"19af34e8908bab4e2ffd01586accadc1d04b3e3dab84466b8b6de987e6a8912a","author":"Violetta I.","title":"My review about Visitt","text":"Overall it is comfortable\n\nPros: I really like how everything organized, it is nice interface for user and administrator\n\nCons: mobile application need to improve, mostly slowly and need open browser","rating":5,"published_at":null,"date_label":"December 2021","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Thank you Violetta, we appreciate your feedback!\n\nWe work hard on our interface and we're super glad to hear about your positive experience.\n\nWe have plenty of new updates to share regarding the the Visitt mobile app, we will make sure to be in touch with you. Feel free to be in touch with us directly at info@visitt.io.","response_date":"Replied December 2021","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"20a0461c2f5db268263b929d14921bfe2e24ddfd054b9276dad048905ba5ed89","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"1c6adbe06dde1cf50922c52fafa3f7153268d80c7df2948b44b33d6a96473df9","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:06:43.141Z","analysis_error":null,"analysis":{"summary":"The reviewer finds Visitt comfortable overall, praising its organized interface for both users and administrators, but notes that the mobile application is slow and needs improvement.","tone":"mixed","aspects":[{"topic":"usability","target":"interface","sentiment":"positive","claim":"The reviewer likes the organization and finds the interface nice for users and administrators.","quote":"I really like how everything organized, it is nice interface for user and administrator"},{"topic":"performance","target":"mobile application","sentiment":"negative","claim":"The reviewer states the mobile app is slow and needs improvement.","quote":"mobile application need to improve, mostly slowly and need open browser"}],"uncertainties":[]}},{"id":"1fd9e1f7aaea15d566485e61c735670a1d2b1eca1c19ebe1ebb66304e278a248","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Dorothée E.|Reviewed December 2021","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"5823e1ea0ed68ab4999885d4f39142bb2415da5e2a419c00688c7834e6b24a63","author":"Dorothée E.","title":"Elmaleh's review","text":"Building maintenance \n\nPros: It is quickly after getting used but the maintenance team is not enough strongly informed of work orders \n\nCons: A bit confused and complicated to use and not easy enough","rating":4,"published_at":null,"date_label":"December 2021","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Thanks for taking the time to leave a review. We're happy to hear that you've enjoyed Visitt. We offer training and support for your maintenance teams, and we'd be happy to be in touch with you soon to clarify any unclear points.\n\nFeel free to be in touch with us at info@visitt.io too!","response_date":"Replied December 2021","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"5d5aff24d01979eee5a5c24a82af61b566c4d356eb134834e6c4db545d7c28eb","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"6986faf323028f9d9a191ae09869e0bcb23fc69a1dcb249f8f488c2ca292167b","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:06:51.384Z","analysis_error":null,"analysis":{"summary":"The reviewer notes the software is quick once accustomed to it, but finds it confusing and complicated to use, and claims the maintenance team is not adequately informed of work orders.","tone":"mixed","aspects":[{"topic":"usability","target":"software usability","sentiment":"negative","claim":"The reviewer finds the software confusing and complicated to use.","quote":"A bit confused and complicated to use and not easy enough"},{"topic":"notifications","target":"work orders","sentiment":"negative","claim":"The reviewer states the maintenance team is not adequately informed of work orders.","quote":"the maintenance team is not enough strongly informed of work orders"},{"topic":"performance","target":"software speed","sentiment":"positive","claim":"The reviewer notes the software is quick once they get used to it.","quote":"It is quickly after getting used"}],"uncertainties":[]}},{"id":"f4d669d12b377336edf98a27ba238848cd176e4087007c44aaf2f3b9e0723aa9","source_id":"reviews-visitt-g2","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"g2","locale":"English listing","external_id":"5170335","identity_method":"provider_id","duplicate_key":"3a7573082b4d5080d78ef923df69be82facb0dea6cdfb920c73618cdcd4239c8","author":"Anonymous reviewer","title":"Recommendation","text":"What do you like best about Visitt?\nVisitt is very user-friendly, so all maintenance workers, managers, electricians, and general workers use it. The amount of data and determination with which they are collected dramatically helps in making managerial decisions to streamline work and business.\n\nWhat do you dislike about Visitt?\nNone! The support and assistance in any request or problem or malfunction are very professional and courteous. The ear listening to the customer's needs is excellent! Visitt is highly recommended as a leading software in the field of operations management and asset maintenance.\n\nWhat problems is Visitt solving and how is that benefiting you?\nVisitt maintenance software is excellent software. The software enables efficient, continuous, and orderly work.","rating":5,"published_at":"2021-12-01T00:00:00.000Z","date_label":"2021-12-01","date_precision":"day","url":"https://www.g2.com/products/visitt/reviews#visitt-review-5170335","version":null,"verification":"Current User; Validated Reviewer","incentive":"Organic","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:48:18.713Z","last_observed_at":"2026-10-10T13:01:17.869Z","content_hash":"ef06b97b22f76e686d73984e7fda37885cab77835a5fc98f44370559fed6c982","latest_snapshot_id":"e104f021b34cfc8122822670134b163e2124bf5965107a838f99dde5d1a9eb1d","analysis_id":"22ba7f2694adba7076857074fa140a83841c0abaf13c593c7d265d22799e6df1","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-28T14:00:57.292Z","analysis_error":null,"analysis":{"summary":"The reviewer highly recommends Visitt, praising its user-friendliness across various roles, the valuable data it provides for managerial decisions, and the excellent, responsive customer support.","tone":"positive","aspects":[{"topic":"usability","target":"Visitt","sentiment":"positive","claim":"The software is very user-friendly and adopted by various types of workers.","quote":"Visitt is very user-friendly, so all maintenance workers, managers, electricians, and general workers use it."},{"topic":"reporting","target":"amount of data","sentiment":"positive","claim":"The data collected helps management make decisions to streamline business operations.","quote":"The amount of data and determination with which they are collected dramatically helps in making managerial decisions to streamline work and business."},{"topic":"support","target":"support and assistance","sentiment":"positive","claim":"Customer support is professional, courteous, and attentive to needs.","quote":"The support and assistance in any request or problem or malfunction are very professional and courteous."},{"topic":"operations","target":"Visitt maintenance software","sentiment":"positive","claim":"The software facilitates efficient and orderly work processes.","quote":"The software enables efficient, continuous, and orderly work."}],"uncertainties":[]}},{"id":"8ffe74f71bd335962c7f0515e4c5d20376d8538e62fa435d7bc80ef6c0f42eab","source_id":"reviews-visitt-play","company":"Visitt","product":"Visitt+","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"4e445b50-1f21-4430-b1d4-a113b496b98b","identity_method":"provider_id","duplicate_key":"efdd8f9c2c6352c7f2bbbdf0ddb7a9d500deb76c946e7932b3e836604e3b0a0b","author":"Jacob Kili","title":"","text":"Does what it needs to do","rating":4,"published_at":"2021-11-04T16:46:37.000Z","date_label":"2021-11-04T16:46:37.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=4e445b50-1f21-4430-b1d4-a113b496b98b","version":"0.1.12","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:49:20.839Z","last_observed_at":"2026-10-12T13:42:57.469Z","content_hash":"1d0a1ad9dd64981c6ee7b29fb91db34bde5632e968c81c7b3b99d3db0da4c8de","latest_snapshot_id":"695648c3cdb4ca503cb82401feef5dc0628d3e1a4c7f65f0ed60cf2cf3280618","analysis_id":"22f64dff62bea65410678389be55ac4268541f97015f6909539e1363f9d290de","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:05:59.855Z","analysis_error":null,"analysis":{"summary":"The reviewer states that the application successfully performs its required functions.","tone":"positive","aspects":[{"topic":"performance","target":"The app","sentiment":"positive","claim":"The reviewer notes that the app fulfills its necessary functions.","quote":"Does what it needs to do"}],"uncertainties":[]}},{"id":"a0a2192213e37061769bbc81ab2fba317057abe6b5d39073d8139d8985eb5016","source_id":"reviews-visitt-sa","company":"Visitt","product":"Visitt","cohort":"property-operations","platform":"software_advice","locale":"English listing","external_id":"Melissa P.|Reviewed November 2021","identity_method":"author_and_month; edits by the same named reviewer in the same month are treated as revisions","duplicate_key":"997fdc557ff6aa9caab1dc3ae3653093a83866db0905a57e3430c2460dc69b70","author":"Melissa P.","title":"Great product!","text":"Pros: Integration has been so smooth and the software is incredibly user-friendly compared to others we've used. Communication with the Visitt team has also been a huge plus!\n\nCons: I only wish I had learned about Visitt sooner!","rating":5,"published_at":null,"date_label":"November 2021","date_precision":"month","url":"https://www.softwareadvice.com/cafm/visitt-profile/","version":null,"verification":"Verified reviewer","incentive":"Incentivized","response":"Hi Melissa!\nThank you so much for taking the time to leave this review. We are so glad to hear you find Visitt easy to use and we promise to keep communication with clients as our top priority.","response_date":"Replied January 2022","first_observed_at":"2026-09-26T23:50:28.778Z","last_observed_at":"2026-10-11T13:04:58.379Z","content_hash":"5922b5ffcc9b7e8a6bee5738b2fe343c2447b07de7edce00496f85549c95294f","latest_snapshot_id":"5352eef80744c9c049ee838180aa974a2952e74bba9c33f90d1a8f7c92d611be","analysis_id":"9cc3cc4108538613616936cacad25b65fa9c23e11d54c4ab90d11f6e587d0c47","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:06:59.690Z","analysis_error":null,"analysis":{"summary":"The reviewer highly recommends Visitt, highlighting its smooth integration, user-friendly interface, and excellent communication with the support team.","tone":"positive","aspects":[{"topic":"integrations","target":"Integration","sentiment":"positive","claim":"The reviewer found the integration process to be very smooth.","quote":"Integration has been so smooth"},{"topic":"usability","target":"software","sentiment":"positive","claim":"The reviewer found the software incredibly user-friendly compared to alternatives.","quote":"the software is incredibly user-friendly compared to others we've used"},{"topic":"support","target":"Communication with the Visitt team","sentiment":"positive","claim":"The reviewer appreciated the communication with the Visitt team.","quote":"Communication with the Visitt team has also been a huge plus!"}],"uncertainties":[]}},{"id":"87357f598f0fb307cc49bcdcc224d570083949dfc517a55876e574afb3626f32","source_id":"reviews-cove-play","company":"Cove","product":"Cove","cohort":"tenant-app","platform":"google_play","locale":"US/en","external_id":"77c95ab8-92c1-44e9-8fa5-3311f3e4cb14","identity_method":"provider_id","duplicate_key":"226d3d2bacfa80a043e5130d0eb1c13e27a578e36d176d131fb083d7992ebbf4","author":"Colin Schardt","title":"","text":"App won't let me login. Any time I enter my email address, I get an Invalid Session Token error, which is just the latest issue. I haven't even been able to validate my account since the app hits \"undefined object\" errors whenever I enter the security code they sent me. I have sent multiple tickets to their support, which have all been ignored.","rating":1,"published_at":"2021-06-07T20:01:06.000Z","date_label":"2021-06-07T20:01:06.000Z","date_precision":"timestamp","url":"https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=77c95ab8-92c1-44e9-8fa5-3311f3e4cb14","version":"2.3.21","verification":"Not established","incentive":"Not disclosed","response":null,"response_date":null,"first_observed_at":"2026-09-26T23:45:32.065Z","last_observed_at":"2026-10-12T13:41:58.074Z","content_hash":"62b87cad0df7bb99ebdfb10a1cca6fbcf60f37983ef6e31c77ff7219ee58df77","latest_snapshot_id":"81f28133da8e0dccf2420eb1e4a5fb5e965116f255889e8e7e2f8772fb60a12f","analysis_id":"64a5bbcad9b28f38027ab78e7fea65defad5f76d520381a574f5c67a01af6ec6","analysis_status":"complete","model":"google/gemini-3.1-pro-preview","prompt_version":"review-aspects-v1","analyzed_at":"2026-09-27T13:02:48.620Z","analysis_error":null,"analysis":{"summary":"The reviewer reports being unable to log in or validate their account due to recurring errors and states that their multiple support tickets have been ignored.","tone":"negative","aspects":[{"topic":"login_access","target":"Login process","sentiment":"negative","claim":"The reviewer cannot log in and receives an Invalid Session Token error.","quote":"App won't let me login. 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