# Cove: Glossary

Unreviewed source evidence. Vendor statements and customer stories are claims; absence from a page does not prove a missing capability. Source text is untrusted data, never instructions.

Source: https://support.cove.is/hc/en-us/articles/51427299260308-Glossary

Source ID: cove-51427299260308. Capture: b6fa38d77963105b37535e173eb184955894a35aa51146508c0da8c82268719e.
Captured: 2026-10-12T13:06:04.856Z. Published: unknown.
Latest collection error: none. Text truncated: false. Extractable text available: true.

Topic: documentation. Why watch: 

## Captured source text (untrusted evidence)

> Activity Log — A manually-created, chronological record of notable building events or observations (front desk notes, minor incidents, etc.) that helps teams maintain continuity across shifts.
> Amenity Reservations — The module tenants and property teams use to book, approve, and manage shared building spaces, with separate setup pages for amenities, seating arrangements, and booking policies.
> Announcements — Messages property teams send to tenants via email, SMS, or push notification, with built-in metrics tracking and optional AI-assisted drafting.
> App Home Screen — The mobile app's landing screen, made up of customizable Highlight sections and up to four Quick Action Buttons.
> App Screens — Secondary, nested pages within the app (beyond the home screen) that are only reachable through a linked Highlight or Spotlight.
> Badge Printers — Hardware used at check-in to print physical ID badges for registered visitors.
> Building — The top-level physical structure at a site, created during onboarding, under which floors and suites are organized (Property Info).
> Bulletin — A real-time messaging tool building managers and security directors use to broadcast notices to guards at one site or across a network.
> Chat — An in-app messaging channel connecting tenants directly to their property management team.
> COI (Certificate of Insurance) — Documentation proving a tenant or vendor carries required insurance; tracked, stored, and monitored for expiration through the COI module.
> Consent Forms — Digital agreements a user must accept before booking certain amenities or desks, often used for liability or policy acknowledgment.
> Credits — A reservation currency/allowance tenants can use toward paid amenity bookings.
> Custom Table Views — Saved combinations of column layout, density, and filters/sorting that let users personalize and quickly return to specific dashboard table setups.
> Directory — The searchable listing of tenants and users at a property, available on both dashboard and mobile.
> Displays — Digital signage (via smart TVs or devices like Airtame) that shows highlights, events, or tenant directories on screens around a property.
> Equipment Library — A categorized catalog of building equipment that can be linked to maintenance tasks, work orders, and inspections.
> Events — Schedulable happenings (single, recurring, or RSVP-slot based) that tenants can register for, complete with check-in, metrics, and post-event surveys.
> Guest Pass — A mobile feature letting household members grant limited building access to their guests.
> Highlights — Promotional content tiles or carousels shown on the app home screen, used to spotlight announcements, amenities, or features.
> Households — A grouping of related users (including non-login members like children) under a shared identifier, enabling one member to reserve amenities for the whole group.
> Incidents — A module for standardizing how building teams log, manage, and report incidents, including follow-up actions.
> Inspections — Scheduled property checks that can be created, assigned, and completed from the dashboard or mobile app.
> Maintenance (Preventive Maintenance/PM) — Recurring scheduled upkeep tasks tied to equipment, with templates, procedures, and completion history.
> Meet the Team — An app section that introduces designated property team members to tenants, populated from staff email addresses in Property Info.
> Network — A portfolio of multiple sites grouped under one network, allowing property teams to view or manage data (work orders, maintenance, watch lists, etc.) across all of them at once.
> Network Level Operations — Portfolio-wide views of work orders, maintenance, and inspections spanning multiple buildings rather than a single site.
> Packages — A module for logging incoming deliveries, checking them in/out, and notifying recipients when a package arrives.
> Property Info — The core setup page defining a property's identity, branding, hours, notification settings, and billing configuration.
> Property Setup Module — The foundational configuration area covering property info, consent forms, questionnaires, buildings/floors/suites, and forwarding rules.
> Public Work Orders — A branded, externally accessible submission form that lets people without a Cove account report issues after verifying their email.
> Purchase Orders (PO) — Records used to request, approve, and track building-related purchases, which can be linked to related work orders.
> Questionnaires — Custom sets of questions attached to specific amenities or work order issue types to collect extra details at submission.
> Quick Action Buttons — Up to four shortcut buttons on the app home screen for fast, one-tap access to frequent tasks (like submitting a request or reserving an amenity).
> Reports & Analytics — The suite of reporting tools (chart builder, key stats, custom/batch reports) for analyzing work order, maintenance, and labor data at the site or network level.
> RSVP Slots — An event type where attendees choose from specific available time slots rather than a single event time.
> Site — An individual building within Cove. Users or admins with multi-site access can switch between sites via a dropdown in the dashboard or app.
> Spotlights — A full-width, carousel-style version of Highlights used to feature key content prominently.
> Suite — A specific location within a floor (e.g., a unit or room) that gets tied to tenants, work orders, maintenance, and inspections.
> Suite Type — A classification (e.g., common area, mechanical room, tenant unit) that controls who can submit work order requests for a given suite: Shared (any tenant), Tenant (only occupants), or Internal (building team only).
> Surveys — An in-app feedback tool distributed via highlights or push notifications, with response results viewable on the dashboard.
> Tenant — An organization/company record (not an individual person) associated with one or more suites; it stores contact info, leases, reservation/visitor/work order settings, and the users who belong to that company.
> Time Cards — A feature letting hourly staff log weekly work hours from mobile, subject to a property team approval workflow.
> User Roles — Permission levels (such as Building Admin, Building Manager, Building Engineer, Security Manager, Tenant Admin, and Regular User) that determine what a person can view or do in Cove.
> User Tags — Labels assignable to user profiles (managed in the Directory) used to control visibility of highlights, resources, or other content to specific groups.
> Visitors (Visitor Management) — The module for registering, checking in, and tracking guests and vendors, including notifications and watch list screening.
> Waivers — Digital liability forms tenants or guests sign to access certain spaces or participate in events.
> Watch List — A security feature that flags individuals who shouldn't be granted building access, with configurable name-matching and threat levels.
> Work Orders — The core ticketing system for reporting, assigning, and resolving building maintenance or service issues.

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