# Visitt: Work Orders: FAQ | Visitt - Help Center

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Source: https://help.visitt.io/en/articles/12648128-work-orders-faq

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## Captured source text (untrusted evidence)

> [Skip to main content](https://help.visitt.io/en/articles/12648128-work-orders-faq#main-content)
> 
> # Work Orders: FAQ
> 
> Written by Marque Haynes
> November 30, 2025
> 
> Table of contents
> 
> [Can an Excel file be uploaded to a Work Order after it has been closed?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_bc6342377e)[How to remove Work Orders? (Admins only)](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_349c6bbd58)[Should the column order a user sets in the 'Work Orders' view remain saved after logging out and back in, or is it only meant to apply to the current session?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_088dbd62b5)[How to set an assigned user automation?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_58914f2af7)[Why do images appear as links when I export a CSV file of קריאות and open it in Excel?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_d8f48c47d0)[How to Set an SLA Automation](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_ddf11b5000)[How to Configure an SLA Automation](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_f0c3c7770d)[What Happens Next?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_552d85afb2)
> 
> ## Can an Excel file be uploaded to a Work Order after it has been closed?
> 
> Answer: Yes
> 
> * * *
> 
> ## How to remove Work Orders? (Admins only)
> 
> Only users with **Admin** permissions can delete Work Orders.
> 
> How an admin can delete a Work-Order?
> 
> 1. Go to **Work Orders** in the system.
> 
> 2. Click **All Work Orders** in the top navigation bar.
> 
> 3. Open the Work Order you want to delete.
> 
> 4. Click the **three-dots** menu.
> 
> 5. Select **Delete**.
> 
> 6. Confirm the deletion.
> 
> - Removing a Work Order is a **permanent action** \- once deleted, it cannot be recovered.
> 
> - Users who are not admins **will not see** the Delete option.
> 
> - If a non-admin user needs to remove a Work Order, they need contact an admin at the property.
> 
> * * *
> 
> ## Should the column order a user sets in the ' **Work Orders'** view remain saved after logging out and back in, or is it only meant to apply to the current session?
> 
> The column order in **Work Orders** **should remain saved** even after logging out and logging back in.
> 
> User-defined column arrangements are stored as user preferences and are not limited to the active session.
> 
> ## How to set an assigned user automation?
> 
> To create an automation that assigns a user automatically, follow these steps:
> 
> - Step 1: Go to your "Work Orders" tab >"Automations".
> 
> - Step 2: Create a new automation or open an existing one.
> 
> - Step 3: Set priority, building, and category to Any.
> 
> - Step 4: In the Then section, select the "Assign user" and Choose the user you want the system to assign automatically.
> 
> - Step 5: Save the automation and test it to confirm it works as expected.
> 
> ## Why do images appear as links when I export a CSV file of קריאות and open it in Excel?
> 
> This happens because CSV files can only contain plain text. The system therefore exports image fields as URLs rather than embedding the actual images. When you open a CSV in Excel, the URLs remain as text and are not automatically converted into images or clickable links.
> 
> If you want to work with the images in a more visual way, here are several options:
> 
> 1. **Save as XLSX (recommended):**
> 
> After opening the CSV in Excel, save it as an **XLSX** file. In this format, Excel converts the URLs into clickable links.
> 
> 2. **Use Excel’s IMAGE() function:**
> 
> If you want the images to appear inside cells, you can use Excel’s built-in =IMAGE() function with the exported URL.
> 
> More details: [https://support.microsoft.com/en-us/office/image-function-7e112975-5e52-4f2a-b9da-1d913d51f5d5](https://support.microsoft.com/en-us/office/image-function-7e112975-5e52-4f2a-b9da-1d913d51f5d5)
> 
> 3. **Export to PDF instead of CSV:**
> 
> If what you need is a list where the images are actually visible (instead of URLs), you can use:
> 
> ​ **Print → Save as PDF**
> 
> This will generate a PDF that includes the actual images as they appear in Visitt.
> 
> * * *
> 
> ## **How to Set an SLA Automation**
> 
> SLA automations in Visitt track how long a Work Order has been open. They don’t perform any actions. Instead, they simply mark when a Work Order has passed the defined SLA time.
> 
> ## How to Configure an SLA Automation
> 
> 1. Go to **Work Orders → Automations → New Automation**.
> 
> 2. In the **“When…”** section, set the conditions that define which Work Orders the SLA applies to (such as building, category, or priority).
> 
> 3. In the **“Then…”** section, select **“Time to handle Work Order.”**
> 
> 4. Set the SLA duration (e.g., 2 hours, 1 day).
> 
> 5. Save the automation to activate SLA tracking.
> 
> ## What Happens Next?
> 
> Visitt tracks Work Orders and flags any that pass the set SLA time. SLA automations do not send notifications or change statuses - they only track SLA timing inside the system.
> 
> * * *
> 
> Related Articles
> 
> - [How to Set Work Order Automations](http://help.visitt.io/en/articles/9000597-how-to-set-work-order-automations)
> - [How to Manage Your Categories](http://help.visitt.io/en/articles/9216614-how-to-manage-your-categories)
> - [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property)
> - [How can I troubleshoot work order visibility issues in the Visitt app?](http://help.visitt.io/en/articles/12086538-how-can-i-troubleshoot-work-order-visibility-issues-in-the-visitt-app)
> - [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests)
> 
> Did this answer your question?
> 
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> 
> Table of contents
> 
> [Can an Excel file be uploaded to a Work Order after it has been closed?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_bc6342377e)[How to remove Work Orders? (Admins only)](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_349c6bbd58)[Should the column order a user sets in the 'Work Orders' view remain saved after logging out and back in, or is it only meant to apply to the current session?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_088dbd62b5)[How to set an assigned user automation?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_58914f2af7)[Why do images appear as links when I export a CSV file of קריאות and open it in Excel?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_d8f48c47d0)[How to Set an SLA Automation](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_ddf11b5000)[How to Configure an SLA Automation](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_f0c3c7770d)[What Happens Next?](https://help.visitt.io/en/articles/12648128-work-orders-faq#h_552d85afb2)

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