# Visitt: FAQ - Tenants and contacts | Visitt - Help Center

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Source: https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts

Source ID: visitt-12761604. Capture: 6384f7ccf7ddcb10166c76afe7d7ca0072482d813550bc56ba2226c21cfbfc68.
Captured: 2026-10-05T13:12:01.151Z. Published: unknown.
Latest collection error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Text truncated: false. Extractable text available: true.

Topic: documentation. Why watch: 

## Captured source text (untrusted evidence)

> [Skip to main content](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#main-content)
> 
> # FAQ - Tenants and contacts
> 
> Written by Basman Abu Gazi
> November 25, 2025
> 
> Table of contents
> 
> [1\. Contact Roles for Tenants and How to Change Them](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_80ba79624c)[2\. Can I Add the Same Contact to More Than One Unit?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0f3e080a54)[3\. I'm trying to add a space to my tenant, but it's missing - What should I do?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0d19277bf9)
> 
> ## **1\. Contact Roles for Tenants and How to Change Them**
> 
> Each tenant can have multiple contacts, and each contact has a defined role. The available roles are:
> 
> - **General** – A regular contact.
> 
> - **Primary** – The main point of contact who can view all work orders opened by any contact under the same tenant.
> 
> - **Emergency** – A regulatory emergency contact that is part of an emergency group used for compliance or broadcast alerts.
> 
> **To change a contact’s role:**
> 
> 1. Go to the **Tenants** page.
> 
> 2. Open the **Contacts** tab.
> 
> 3. Select the tenant you want.
> 
> 4. In the **Roles** column, click on the current role (for example, _General_).
> 
> 5. Choose the new role from the list.
> 
> 6. Click to confirm the change.
> 
> ## **2\. Can I Add the Same Contact to More Than One Unit?**
> 
> No, it is not possible to add the same contact to more than one unit (tenant).
> 
> Each contact can be associated with **only one tenant**.
> 
> ## **3\.** I'm trying to add a space to my tenant, but it's missing - What should I do?
> 
> If the space you want to add does not appear in the list, follow these steps:
> 
> - Step 1: Confirm that the space has been created in "My Property" tab.
> 
> - Step 2: Check that the space is assigned to the correct property.
> 
> - Step 3: Refresh the page and try adding the space again.
> 
> - Step 4: If the space still does not appear, contact support team for assistance.
> 
> * * *
> 
> Related Articles
> 
> - [Managing Your Tenant App](http://help.visitt.io/en/articles/9242176-managing-your-tenant-app)
> - [Manage Your Tenants in Visitt](http://help.visitt.io/en/articles/9394000-manage-your-tenants-in-visitt)
> - [Tenants Page for Team Members](http://help.visitt.io/en/articles/9834296-tenants-page-for-team-members)
> - [Content: Create and Manage Tenant App Pages](http://help.visitt.io/en/articles/10575297-content-create-and-manage-tenant-app-pages)
> - [Set up and validate tenant COI requirements](http://help.visitt.io/en/articles/14456467-set-up-and-validate-tenant-coi-requirements)
> 
> Did this answer your question?
> 
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> 
> Table of contents
> 
> [1\. Contact Roles for Tenants and How to Change Them](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_80ba79624c)[2\. Can I Add the Same Contact to More Than One Unit?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0f3e080a54)[3\. I'm trying to add a space to my tenant, but it's missing - What should I do?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0d19277bf9)

## Source media references