# Visitt: Work Order Acceptance | Visitt - Help Center

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Source: https://help.visitt.io/en/articles/13618786-work-order-acceptance

Source ID: visitt-13618786. Capture: 7d7b32cd18e27269035eab1a2ef0b36724a906fd58f8be217c6c6e4d23d60565.
Captured: 2026-10-05T13:12:40.333Z. Published: unknown.
Latest collection error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Text truncated: false. Extractable text available: true.

Topic: documentation. Why watch: 

## Captured source text (untrusted evidence)

> [Skip to main content](https://help.visitt.io/en/articles/13618786-work-order-acceptance#main-content)
> 
> # Work Order Acceptance
> 
> This article explains how to accept, decline, and reopen a work order in Visitt, including automatic acceptance scenarios.
> 
> Written by Basman Abu Gazi
> April 9, 2026
> 
> Table of contents
> 
> [Accepting a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_54429db7d4)[Auto-accept](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_d0ce543800)[Declining a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_a2d4c8e0fa)[Reopening a Completed or Canceled](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_5c2bb32685)
> 
> Before we jump in, some key notes:
> 
> - Work orders in Awaiting Accept **must** be accepted before work begins.
> 
> - Acceptance can be **manual or automatic**.
> 
> - **Declining requires** a reason and another assignee.
> 
> - Reopened work orders **return to an active workflow**.
> 
> ![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031737915/4ef1ea667e75e4b5655c0671a4fb/image.png?expires=1791207900&signature=e4b2a17d0c62fc82e13cdf9d08d69ee9820c539a9f149dba8e6a5a9437270db4&req=diAkF859moheXPMW1HO4zbIhM1xPVi5uhBMkTCiImMPfBphRMEdjYjUr29An%0AfkgaabD%2FJnzqqiTq%2Bps%3D%0A)
> 
> # Accepting a Work Order
> 
> When a work order is assigned to a user and requires confirmation, it enters the **Awaiting Accept** status.
> 
> ### How to Accept a Work Order
> 
> You can accept a work order from:
> 
> - The **Accept** banner displayed at the top of the work order page.
> 
> - The Accept on behalf option (available to authorized users)
> 
> Click **Accept** to confirm that you are taking responsibility for the work order.
> 
> ### What Happens after accepting a Work Order?
> 
> - The user accepted becomes the accepted assignee (Owner) of the work order.
> 
> - The user may be prompted to **move the status forward**, for example to **In Progress.**
> 
> - The work order is now ready to be actively worked on.
> 
> ![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031768290/421d3e7230c5efb5e867beb324f4/image.png?expires=1791207900&signature=c00fe5b580d9b591d1ce53c3c9214d540fd8d5e1417ac3baa13ae9812dfc2219&req=diAkF854lYNWWfMW1HO4zeZdkCeERndXAGt45kjn%2B%2F50i6SR7sTRIiXJl375%0Awn%2B5ZCkUSPHEacm6xS0%3D%0A)
> 
> * * *
> 
> # Auto-accept
> 
> In some cases, a work order is accepted automatically, without explicitly clicking Accept.
> 
> Auto-accept occurs when a user changes the work order status from Awaiting Accept to another status (such as In Progress)
> 
> ### What Happens?
> 
> - The system automatically accepts the work order on behalf of the user.
> 
> - The user becomes the accepted assignee.
> 
> - A confirmation message (toast) appears to indicate that the work order was accepted automatically
> 
> This helps keep workflows smooth without requiring an extra acceptance step.
> 
> * * *
> 
> # Declining a Work Order
> 
> If you are assigned to a work order that is in **Awaiting Accept**, you may choose to decline it.
> 
> The Decline action is available from:
> 
> - The work order banner.
> 
> - The actions (⋯) menu.
> 
> Decline Requirements: (If these conditions are not met, the decline action will not be available)
> 
> - You must enter a decline reason.
> 
> - The work order must have at least one additional assignee.
> 
> ### What Happens After Declining
> 
> - You may be removed as an assignee (depending on configuration).
> 
> - The work order remains **unaccepted** and the decline reason is saved on the work order
> 
> - Other assignees or managers can accept or reassign the work order.
> 
> Decline a Work Order:
> 
> ![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031771283/21ecc9049edb239c68f5b5b63b0b/image.png?expires=1791207900&signature=9e89f4db1411d029e6d60cf0f9252a8376a2777f9a84d814fad0e3a969fd5c62&req=diAkF855nINXWvMW1HO4zZn09TJEuaTk7wWZAfJqTBZZTU8zDwpZO3yigB9Y%0AGvusfhyknqLcGoA2wTc%3D%0A)
> 
> Decline a Work Order **on behalf**:
> 
> ![](https://downloads.intercomcdn.com/i/o/ymv0iawf/2031766064/7818f7d9cc4157a8875fc819bc12/image.png?expires=1791207900&signature=2a607cc472e92a978e4cd3b605136c00df724191cde215f8213d3798d41ea832&req=diAkF854m4FZXfMW1HO4zceIPiuhsVJkjee1xZW1hvxo%2B6xHoFqheKy3HZAJ%0ACyDBVWEIKowB5Yuj6OM%3D%0A)
> 
> * * *
> 
> # Reopening a Completed or Canceled
> 
> You can reopen a work order if:
> 
> - Additional work is needed.
> 
> - The work was completed or canceled by mistake.
> 
> Reopening a work order returns it to an active state and automatically accepts it, assigning it to the user who reopened it. No additional acceptance action is required.
> 
> * * *
> 
> Related Articles
> 
> - [How to Set Work Order Automations](http://help.visitt.io/en/articles/9000597-how-to-set-work-order-automations)
> - [How to Create Recurring Work Orders](http://help.visitt.io/en/articles/13362516-how-to-create-recurring-work-orders)
> - [Work Order Subscribers](http://help.visitt.io/en/articles/13844622-work-order-subscribers)
> - [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests)
> - [Work Order Instructions](http://help.visitt.io/en/articles/16892827-work-order-instructions)
> 
> Did this answer your question?
> 
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> 
> Table of contents
> 
> [Accepting a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_54429db7d4)[Auto-accept](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_d0ce543800)[Declining a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_a2d4c8e0fa)[Reopening a Completed or Canceled](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_5c2bb32685)

## Source media references

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