# Customer reviews: Cove and Visitt *AI-generated interpretations, not verified product defects or approved JLL/PRISM guidance. Updated 2026-10-13T05:11:24.394Z. Collection daily at 13:00 UTC; Monday is included in the weekly collection. Public review observations, not verified product defects or a representative satisfaction survey. Initial imports are baselines; newly found reviews can be old. Dates retain source precision. Ratings, samples and themes are separate by product, platform and user cohort. Exact author/text/rating matches are grouped within the same product/cohort; uncertain duplicates remain separate. Missing sampled reviews are not treated as deletions. Source failures retain prior history. Review and social inference share the $10 monthly application allowance. Shared usage/reservations this month: $0.94. Provider pause: None. 54 distinct review groups; 54 analyzed. ## Contents - Observed changes - Ratings and coverage - Recurring themes - Review evidence ## Observed changes First captures are baselines. Observation time is not publication time. No post-baseline changes in the last seven days. ## Ratings and coverage ### Cove · Apple App Store reviews https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app. Locale: US. Health: Collection failed. Last success: 2026-10-11T13:06:00.434Z. Error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Rating: 3.26 / 5. Total: 34 ratings. Rating change: Unchanged. Count change: Unchanged. US storefront; up to 50 most recent written reviews. Feed dates are Apple update timestamps; ratings include reviews without text. Apple public RSS does not expose developer responses. Syndicated aliases (not separately polled): None registered. ### Cove · G2 reviews https://www.g2.com/products/cove-cove/reviews Audience: Property operations. Locale: English listing. Health: Collection failed. Last success: 2026-10-11T13:01:56.928Z. Error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Rating: Unrated. Total: 0 reviews. Rating change: Baseline. Count change: Unchanged. Visible public review cards: 0 of 0 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings. G2 vendor-response extraction is not connected. Syndicated aliases (not separately polled): None registered. ### Cove · Google Play reviews https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US Audience: Tenant app. Locale: US/en. Health: Collected. Last success: 2026-10-12T13:41:58.074Z. Error: None. Rating: 2.79 / 5. Total: 15 ratings. Rating change: Unchanged. Count change: Unchanged. US / English; up to 100 newest written reviews. Rating-only entries excluded from the text sample. Developer responses included where returned for sampled reviews. Syndicated aliases (not separately polled): None registered. ### Cove · Software Advice review pool https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations. Locale: English listing. Health: Collection failed. Last success: 2026-10-11T13:02:56.313Z. Error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Rating: 4.30 / 5. Total: 7 reviews. Rating change: Unchanged. Count change: Unchanged. Visible public review cards: 7 of 7 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings. Vendor responses included where present in public review cards. Syndicated aliases (not separately polled): https://www.capterra.com/p/266963/cove/, https://www.getapp.com/operations-management-software/a/cove/. ### Visitt · G2 reviews https://www.g2.com/products/visitt/reviews Audience: Property operations. Locale: English listing. Health: Collection failed. Last success: 2026-10-10T13:01:17.869Z. Error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Rating: 5.00 / 5. Total: 7 reviews. Rating change: Unchanged. Count change: Unchanged. Visible public review cards: 7 of 7 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings. G2 vendor-response extraction is not connected. Syndicated aliases (not separately polled): None registered. ### Visitt · Software Advice review pool https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations. Locale: English listing. Health: Collection failed. Last success: 2026-10-11T13:04:58.379Z. Error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Rating: 4.80 / 5. Total: 9 reviews. Rating change: Unchanged. Count change: Unchanged. Visible public review cards: 9 of 9 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings. Vendor responses included where present in public review cards. Syndicated aliases (not separately polled): https://www.getapp.com/operations-management-software/a/visitt/. ### Visitt+ · Apple App Store reviews https://apps.apple.com/us/app/visitt-tenant-app/id1585681810 Audience: Tenant app. Locale: US. Health: Collection failed. Last success: 2026-10-11T13:03:53.353Z. Error: Firecrawl HTTP 402 (payment required: check the provider account credits or billing). Rating: 2.67 / 5. Total: 12 ratings. Rating change: Unchanged. Count change: Unchanged. US storefront; up to 50 most recent written reviews. Feed dates are Apple update timestamps; ratings include reviews without text. Apple public RSS does not expose developer responses. Syndicated aliases (not separately polled): None registered. ### Visitt+ · Google Play reviews https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US Audience: Tenant app. Locale: US/en. Health: Collected. Last success: 2026-10-12T13:42:57.469Z. Error: None. Rating: 2.63 / 5. Total: 19 ratings. Rating change: Unchanged. Count change: Unchanged. US / English; up to 100 newest written reviews. Rating-only entries excluded from the text sample. Developer responses included where returned for sampled reviews. Syndicated aliases (not separately polled): None registered. ## Recurring themes Archive counts, not market-wide rates or necessarily current problems. Each theme needs at least two distinct review groups. - Visitt / Property operations: usability, positive; 12 of 16 analyzed (16 captured). Evidence IDs: 698d5912d6f936d0c667af30c0616eecd086fa1b4a53a681dac9f0b99b28f9ab, 6701df196a5a085543d6503943fcb4ba191895ee60a00916e6373bdf12fe60ce, 5fd378bf6fcf402e93d01251d80b8816e7ae25826a3a1b332c74a1a3ea1a633e, 232ab9d7e9bb29e85eeb7b78beb6ef2e8cf1d43db3bf8aa6b7d39895e6bfd141, 6c9e75faf57e75b400735860265c0d6452e40a81531d415e6ccf9cea92bc2828, ead4f07754abd89cb187d83bf2112177529a6e19a91a89719cb753f02dbdd31d, 332e2760dfad31e680f9e3d32f609bde7959c8bc9cbf33ca35e30c003cb7d1dd, 2988414eb7ec4be8eb5f241565e056164c9569765618dd54d83a7953687f0867, 535fe030f7cd29be3ec7b4afc8eadca90e8806e3267e55e92d90382e38605411, 4b0cc2d2496cb468fd50388c03ca98de462eafa57787527901376f605c35dc6c, f4d669d12b377336edf98a27ba238848cd176e4087007c44aaf2f3b9e0723aa9, a0a2192213e37061769bbc81ab2fba317057abe6b5d39073d8139d8985eb5016 - Visitt / Property operations: operations, positive; 9 of 16 analyzed (16 captured). Evidence IDs: 698d5912d6f936d0c667af30c0616eecd086fa1b4a53a681dac9f0b99b28f9ab, e4310235758e58c8ea7efb0c39585d27a9326b79cb49191d86819664eaa0aa00, 6701df196a5a085543d6503943fcb4ba191895ee60a00916e6373bdf12fe60ce, 78d582272b3a5dffb2a220eddbe13f9d0aea79a0a42e5fd33cb7d9fd8656b20b, 5fd378bf6fcf402e93d01251d80b8816e7ae25826a3a1b332c74a1a3ea1a633e, 332e2760dfad31e680f9e3d32f609bde7959c8bc9cbf33ca35e30c003cb7d1dd, caad50e76cad59e61f01bd3677c3042c9919f1dce569c9763fbe2ddc5e5ed198, 535fe030f7cd29be3ec7b4afc8eadca90e8806e3267e55e92d90382e38605411, f4d669d12b377336edf98a27ba238848cd176e4087007c44aaf2f3b9e0723aa9 - Cove / Tenant app: reliability, negative; 8 of 21 analyzed (21 captured). Evidence IDs: aa0de6e9389cfa17482984bebe5e04788a834e97c949dbb23ed3ed5c8748dad2, ec353c0987966246c18ffebab71ee69f0581630a811cc33541e93562a5da38bf, 92df7d27edbd1425e6bb4fde34fc69bd7ec1857c38e3ec2607046c07bbd44200, 4bea2258773b0151e3dd6bd7fe97022c2ed3f8a26d6b462cd9b506cdee792a18, a29245a54c81206e33e7bbc41b30a0c2599fd4ef4167b0ff7d865a3063c97ea2, 4b9290de39c97a27e3d6c9b7a79ab686da82f01f88fa22220a591fa8a583cbc9, a7d9a0cf19d4a85ccb7316dd5206b36fe84edd92b6fee59b3e014cf6fddf2af6, 03c9635496e3c41ded703ae7b5c552730544b23ecfc6a004adbdc9e0bf928f12 - Cove / Tenant app: login access, negative; 7 of 21 analyzed (21 captured). Evidence IDs: aa0de6e9389cfa17482984bebe5e04788a834e97c949dbb23ed3ed5c8748dad2, e9b159fba6dcb858cd9255d115989e6008c3afc0e8181531d67b69830914b26a, 9288105b876e230b94fba623cc1fda0c4e137c39f56c9267db505811e864f03d, d890bb32a5ad559061699aa7a77e1476a8831c8e544b4e78f5dc49137c2849d5, a7d9a0cf19d4a85ccb7316dd5206b36fe84edd92b6fee59b3e014cf6fddf2af6, fd8b567cec1f2d85abf9f99aba71cd1a1153aea6ccb2f4d1b6b79ba5c64be45b, 87357f598f0fb307cc49bcdcc224d570083949dfc517a55876e574afb3626f32 - Cove / Property operations: support, positive; 5 of 7 analyzed (7 captured). Evidence IDs: 388727f39122a5df8f09dcfd3775550e80491001a4931c743861f4d32bf42e55, 7df70c1c9c2e7d662bff088fd813ac4766ac952d82bed720f297e2f667068cca, dcb079b7fc47e5fe3c4b78241691ad1433cbf9d45e3bd6539295744aceb55a2c, 48417044da212d58d4c6b88d88f70909a4be9d033d80fb3c29d8552a95ddbed1, be65d9f6781ce1456f6e9806afd6abdd92aac5e4322b7daa3e28dce6078ae533 - Cove / Property operations: usability, positive; 5 of 7 analyzed (7 captured). Evidence IDs: 388727f39122a5df8f09dcfd3775550e80491001a4931c743861f4d32bf42e55, 90ca804f83fa65ada3da089037d510a229f0c85cce833b15bdfad68e36587820, dcb079b7fc47e5fe3c4b78241691ad1433cbf9d45e3bd6539295744aceb55a2c, 48417044da212d58d4c6b88d88f70909a4be9d033d80fb3c29d8552a95ddbed1, e443ea0f747a14af68ff01c0a1304d451d2c1cc71e747674203cc296aa39d3fc - Visitt / Property operations: support, positive; 5 of 16 analyzed (16 captured). Evidence IDs: 332e2760dfad31e680f9e3d32f609bde7959c8bc9cbf33ca35e30c003cb7d1dd, 2988414eb7ec4be8eb5f241565e056164c9569765618dd54d83a7953687f0867, 535fe030f7cd29be3ec7b4afc8eadca90e8806e3267e55e92d90382e38605411, f4d669d12b377336edf98a27ba238848cd176e4087007c44aaf2f3b9e0723aa9, a0a2192213e37061769bbc81ab2fba317057abe6b5d39073d8139d8985eb5016 - Cove / Tenant app: performance, positive; 4 of 21 analyzed (21 captured). Evidence IDs: 3e3e5b5bc7fd858559675cd2e9f7c5a34d5e1b0162d436cfe1bc9babdba46fc4, 4536b1f53451bdb0153973808bd44ca957bb96f17e3bd3fa55ce335db2dd57ce, 439b5d080b69ce7e89f3f5104b43e1624bb57f51b5eae1d2a8539bd0e7dff631, 40b7421db49e58353657e609b84f6a6a2fbddfcd7ad8ff4fff7ff6e7826d061c - Cove / Property operations: implementation, positive; 4 of 7 analyzed (7 captured). Evidence IDs: 90ca804f83fa65ada3da089037d510a229f0c85cce833b15bdfad68e36587820, dcb079b7fc47e5fe3c4b78241691ad1433cbf9d45e3bd6539295744aceb55a2c, 48417044da212d58d4c6b88d88f70909a4be9d033d80fb3c29d8552a95ddbed1, e443ea0f747a14af68ff01c0a1304d451d2c1cc71e747674203cc296aa39d3fc - Visitt / Tenant app: login access, negative; 3 of 10 analyzed (10 captured). Evidence IDs: e3f92aeb43e60aef0304e12be40fcae058d2f82e2297b67610bcdbacb1a5de0d, 31bdca864fe40e6464d43d86424718ed1ecf8dc98ee5f7580d08567c59e70699, 28fb4a23ff8a0a910b66810ccde9c6ecc0e30e1df92938e585dcdd6d50f0b491 - Cove / Tenant app: implementation, positive; 3 of 21 analyzed (21 captured). Evidence IDs: f5f392a443e45c605cd5f2045616f781d6c6329dafc08bdd50da44ec530b7b2f, 4536b1f53451bdb0153973808bd44ca957bb96f17e3bd3fa55ce335db2dd57ce, a6e7d10db1a5152dd587b2e63941f5a68550f444fbe34b6ec2a2d4e9269f004b - Cove / Tenant app: support, positive; 3 of 21 analyzed (21 captured). Evidence IDs: f5f392a443e45c605cd5f2045616f781d6c6329dafc08bdd50da44ec530b7b2f, 3e3e5b5bc7fd858559675cd2e9f7c5a34d5e1b0162d436cfe1bc9babdba46fc4, a6e7d10db1a5152dd587b2e63941f5a68550f444fbe34b6ec2a2d4e9269f004b - Visitt / Property operations: implementation, positive; 3 of 16 analyzed (16 captured). Evidence IDs: e4310235758e58c8ea7efb0c39585d27a9326b79cb49191d86819664eaa0aa00, 5fd378bf6fcf402e93d01251d80b8816e7ae25826a3a1b332c74a1a3ea1a633e, 2988414eb7ec4be8eb5f241565e056164c9569765618dd54d83a7953687f0867 - Visitt / Property operations: usability, negative; 3 of 16 analyzed (16 captured). Evidence IDs: e4310235758e58c8ea7efb0c39585d27a9326b79cb49191d86819664eaa0aa00, caad50e76cad59e61f01bd3677c3042c9919f1dce569c9763fbe2ddc5e5ed198, 1fd9e1f7aaea15d566485e61c735670a1d2b1eca1c19ebe1ebb66304e278a248 - Visitt / Tenant app: usability, positive; 3 of 10 analyzed (10 captured). Evidence IDs: e193541e3980d15bcbd5492e78ca8e5a18ede1514492ef6968a9455861140b0d, 70c92ad8d3831c3d0ede4c6a5a46a60a392e1f09645498e0f9cf2f7ba4fff5d8, db15db6e4d15631266c135bd7cb7bebad0bc172822ad5d79f1dc4c1a3c82644a - Cove / Tenant app: usability, positive; 2 of 21 analyzed (21 captured). Evidence IDs: a6e7d10db1a5152dd587b2e63941f5a68550f444fbe34b6ec2a2d4e9269f004b, 439b5d080b69ce7e89f3f5104b43e1624bb57f51b5eae1d2a8539bd0e7dff631 - Cove / Property operations: usability, negative; 2 of 7 analyzed (7 captured). Evidence IDs: 7df70c1c9c2e7d662bff088fd813ac4766ac952d82bed720f297e2f667068cca, be65d9f6781ce1456f6e9806afd6abdd92aac5e4322b7daa3e28dce6078ae533 - Cove / Property operations: operations, positive; 2 of 7 analyzed (7 captured). Evidence IDs: 90ca804f83fa65ada3da089037d510a229f0c85cce833b15bdfad68e36587820, e443ea0f747a14af68ff01c0a1304d451d2c1cc71e747674203cc296aa39d3fc - Cove / Property operations: tenant experience, positive; 2 of 7 analyzed (7 captured). Evidence IDs: 90ca804f83fa65ada3da089037d510a229f0c85cce833b15bdfad68e36587820, be65d9f6781ce1456f6e9806afd6abdd92aac5e4322b7daa3e28dce6078ae533 - Visitt / Tenant app: tenant experience, positive; 2 of 10 analyzed (10 captured). Evidence IDs: e193541e3980d15bcbd5492e78ca8e5a18ede1514492ef6968a9455861140b0d, 70c92ad8d3831c3d0ede4c6a5a46a60a392e1f09645498e0f9cf2f7ba4fff5d8 - Cove / Tenant app: support, negative; 2 of 21 analyzed (21 captured). Evidence IDs: d890bb32a5ad559061699aa7a77e1476a8831c8e544b4e78f5dc49137c2849d5, 87357f598f0fb307cc49bcdcc224d570083949dfc517a55876e574afb3626f32 - Cove / Tenant app: tenant experience, positive; 2 of 21 analyzed (21 captured). Evidence IDs: 92df7d27edbd1425e6bb4fde34fc69bd7ec1857c38e3ec2607046c07bbd44200, 439b5d080b69ce7e89f3f5104b43e1624bb57f51b5eae1d2a8539bd0e7dff631 - Visitt / Tenant app: notifications, negative; 2 of 10 analyzed (10 captured). Evidence IDs: 734e0d0b8047ff797131112b0ad15d4a45ec37a06e2eed53f5c6e886984eabe2, db15db6e4d15631266c135bd7cb7bebad0bc172822ad5d79f1dc4c1a3c82644a - Visitt / Tenant app: reliability, negative; 2 of 10 analyzed (10 captured). Evidence IDs: db15db6e4d15631266c135bd7cb7bebad0bc172822ad5d79f1dc4c1a3c82644a, 28fb4a23ff8a0a910b66810ccde9c6ecc0e30e1df92938e585dcdd6d50f0b491 - Visitt / Property operations: performance, positive; 2 of 16 analyzed (16 captured). Evidence IDs: 232ab9d7e9bb29e85eeb7b78beb6ef2e8cf1d43db3bf8aa6b7d39895e6bfd141, 1fd9e1f7aaea15d566485e61c735670a1d2b1eca1c19ebe1ebb66304e278a248 ## Review evidence Up to five uncached reviews per source capture receive AI analysis. Missing analysis is explicit. Responses are separate from reviewer sentiment. ### Visitt — Untitled review ID: e3f92aeb43e60aef0304e12be40fcae058d2f82e2297b67610bcdbacb1a5de0d Source: https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=4ba33df6-59d6-4449-997b-2d695e3bd315 Audience: Tenant app; Google Play; US/en Author: GREGORY L RODGERS Rating: 1/5 Source date: 2026-09-25T06:01:11.000Z (timestamp) First observed: 2026-09-26T23:49:20.839Z Last observed: 2026-10-12T13:42:57.469Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 920f93f8fdc554356fb6c55c675177195d76fbaa574bcf04f39b7f282d40eb8d > because I didn't know that I needed an invite to use this app from Building management. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:49:29.289Z, review-aspects-v1): The reviewer noted confusion regarding the app's onboarding process, stating they were unaware that an invitation from building management was required to gain access. - login access / negative / App access requirement: The reviewer did not know an invite from building management was necessary to use the app. Supporting quote: "I didn't know that I needed an invite to use this app from Building management." Uncertainties: ### Cove — Doesn’t work ID: aa0de6e9389cfa17482984bebe5e04788a834e97c949dbb23ed3ed5c8748dad2 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: RockinRob2026 Rating: 1/5 Source date: 2026-08-12T01:37:40-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 9ab6621e0dd10caf770f8bbac6e6de004e66be73b1a86bac3b15c344fdb3ceda > Tried to use the app and kept sending a code to my email but never arrived. Tried 3 different email addresses and nothing ever came in. Seems to be no way to create a new account. App simply doesn’t work. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:51:46.210Z, review-aspects-v1): The reviewer reports being unable to use the app because verification codes were never received across three different email addresses, making account creation impossible. - login access / negative / Account creation and email verification: The reviewer claims they could not create an account because the required verification codes never arrived at any of the three email addresses they tried. Supporting quote: "kept sending a code to my email but never arrived. Tried 3 different email addresses and nothing ever came in." - reliability / negative / App functionality: The reviewer concludes that the app does not work at all due to the login issues. Supporting quote: "App simply doesn’t work." Uncertainties: ### Cove — Satisfied Customer ID: 388727f39122a5df8f09dcfd3775550e80491001a4931c743861f4d32bf42e55 Source: https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations; Software Advice; English listing Author: Brianna L. Rating: 4/5 Source date: July 2026 (month) First observed: 2026-09-26T23:46:19.884Z Last observed: 2026-10-11T13:02:56.313Z Reviewer status: Verified reviewer Review source / incentive: Organic Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: fa2d19c1ec1fe0a01dd7b164577730b1504ac41ab06e5202634c2ee7a2b878a5 > Positive, smooth experience. I'm glad we made the switch! I look forward to Cove's continual improvement and innovation for the Cove platform. We appreciate their receptiveness to feedback. > > Pros: Our agents with Cove have been super helpful and responsive. They have made the transition from our old platform to Cove, simple and smooth. Our tenants and maintenance staff find the product user friendly. Cove's ability to integrate with Yardi is a huge time saver on billable work orders. > > Cons: We hope for the directories feature to be available for vendors, just like Angus has. This is helpful because when you are managing a portfolio of properties. All properties may not use the same landscaper, fire company etc. Having their contact information at our fingertips in the app makes our job easier and faster when contacting our vendors, especially in the event of an emergency. We also hope for an "all building" or "all property" announcement to be available soon, as it was in Angus. This way, instead of sending an announcement for every single property, i.e. "Management, maintenance and cleaning will be closed on Christmas Day", we can send one memo, which makes our job easier and faster. The ultimate benefit of a well-designed work order platform is the efficiency it can help the office and maintenance staff achieve, which ultimately translates into better service and happier tenants! > > Reasons for choosing Cove: Cove has the ability to integrate with Yardi. > > Reasons for switching to Cove: Cove's ability to integrate with Yardi. The tenant experience option looked amazing. It had most all of the other features we were looking for. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-10-04T13:02:36.316Z, review-aspects-v1): The reviewer reports a positive experience with Cove, highlighting its user-friendliness, smooth implementation, responsive support, and Yardi integration. They noted missing features like vendor directories and multi-property announcements compared to their previous system. - support / positive / Cove agents: Agents were helpful and responsive during the transition. Supporting quote: "Our agents with Cove have been super helpful and responsive." - integrations / positive / Yardi integration: Integration with Yardi saves significant time on billable work orders. Supporting quote: "Cove's ability to integrate with Yardi is a huge time saver on billable work orders." - usability / positive / Product usability: Tenants and maintenance staff find the platform easy to use. Supporting quote: "Our tenants and maintenance staff find the product user friendly." - operations / negative / Vendor directories feature: The platform lacks a vendor directory feature, which makes managing portfolios harder. Supporting quote: "We hope for the directories feature to be available for vendors, just like Angus has." Uncertainties: ### Cove — Untitled review ID: f1e68093ce8d68c50a8f94a0873fe3955e02e3589255eeb4bb14c02d788d2dcc Source: https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=774df0ad-6739-43cb-a588-56dd4190d895 Audience: Tenant app; Google Play; US/en Author: Athena Depper Rating: 1/5 Source date: 2026-06-05T12:10:04.000Z (timestamp) First observed: 2026-09-26T23:45:32.065Z Last observed: 2026-10-12T13:41:58.074Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 4e62190b09ad6bcf833f832e45a3d2b3df9062f67a1e2b3cd9779f09f10abfa9 > This app feels like a surveillance platform disguised as a convenience tool. Buildings managed perfectly well for decades without needing to track tenant activities through a centralized app. The amount of data that can be collected and aggregated is excessive for the "benefits" provided. Unnecessary, intrusive, and a security risk WHEN (not if) the data is compromised. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:45:40.868Z, review-aspects-v1): The reviewer expresses strong concerns about the app's data collection, describing it as an intrusive surveillance tool and a potential security risk that provides little benefit over traditional building management. - privacy / negative / data collection: The reviewer feels the app collects an excessive amount of data compared to the benefits it provides. Supporting quote: "The amount of data that can be collected and aggregated is excessive for the \"benefits\" provided." - privacy / negative / app security and privacy: The reviewer believes the app is intrusive and poses a significant security risk if data is compromised. Supporting quote: "Unnecessary, intrusive, and a security risk WHEN (not if) the data is compromised." Uncertainties: ### Visitt — Streamline and Submit Requests ID: 698d5912d6f936d0c667af30c0616eecd086fa1b4a53a681dac9f0b99b28f9ab Source: https://www.g2.com/products/visitt/reviews#visitt-review-12721586 Audience: Property operations; G2; English listing Author: Verified User in Renewables & Environment Rating: 5/5 Source date: 2026-04-30 (day) First observed: 2026-09-26T23:48:18.713Z Last observed: 2026-10-10T13:01:17.869Z Reviewer status: Current User; Validated Reviewer Review source / incentive: Organic Identity method: provider_id Duplicate group: 64c360cfa37ba52bdc81747db0ed97d5494337449005f86e76a0a1b49fa29a10 > What do you like best about Visitt? > It is very easy to navigate and very easy to submit requests. > > What do you dislike about Visitt? > I wish there were more options then the ones given for various times. > > What problems is Visitt solving and how is that benefiting you? > It streamlines the process of asking for help or booking an amenity without sending back and forth emails. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:48:28.156Z, review-aspects-v1): The reviewer finds Visitt easy to navigate and useful for streamlining requests and booking amenities, though they desire more time options. - usability / positive / Navigation and request submission: The reviewer finds the platform very easy to navigate and submit requests. Supporting quote: "It is very easy to navigate and very easy to submit requests." - booking / negative / Time options: The reviewer wishes there were more time options available. Supporting quote: "I wish there were more options then the ones given for various times." - operations / positive / Request and booking process: The reviewer notes the software streamlines asking for help and booking amenities without email chains. Supporting quote: "It streamlines the process of asking for help or booking an amenity without sending back and forth emails." Uncertainties: ### Cove — Untitled review ID: f5f392a443e45c605cd5f2045616f781d6c6329dafc08bdd50da44ec530b7b2f Source: https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=dbef5018-db30-4dbc-a65d-553c59671b41 Audience: Tenant app; Google Play; US/en Author: Chayse Goda Rating: 5/5 Source date: 2026-02-25T16:34:22.000Z (timestamp) First observed: 2026-09-26T23:45:32.065Z Last observed: 2026-10-12T13:41:58.074Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: c308ef1daa22409ca61dfb8bdfb28c2708f55d994884e828cafb139080381272 > After reviewing and going through beta deployments of many tenant experience apps, Cove has been the most consistent through platform configuration, deployment and ongoing support. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:45:49.565Z, review-aspects-v1): The reviewer notes that after testing multiple tenant experience apps, Cove proved to be the most consistent in terms of platform configuration, deployment, and ongoing support. - implementation / positive / platform configuration and deployment: The reviewer found Cove to be the most consistent app during configuration and deployment compared to others. Supporting quote: "Cove has been the most consistent through platform configuration, deployment" - support / positive / ongoing support: The reviewer states that Cove provides consistent ongoing support. Supporting quote: "and ongoing support." Uncertainties: ### Visitt — Untitled review ID: a56f57f7aac3761ddfaa82e09bcb6fce486b7e81edc785c60435156580e7bd85 Source: https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=6377a363-cbd0-4970-a205-e7178786b91c Audience: Tenant app; Google Play; US/en Author: eric ofoe Rating: 2/5 Source date: 2026-01-11T20:18:40.000Z (timestamp) First observed: 2026-09-26T23:49:20.839Z Last observed: 2026-10-12T13:42:57.469Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 5fb1ffaed7be0c228b8c893d52cce7bf1d06b9d5ab59c8e50c663502e09d976c > It's meh. Every time I try to upload an image for a maintenance request it freezes. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:49:36.827Z, review-aspects-v1): The reviewer expresses a mediocre overall impression of the app, highlighting a specific issue where the application freezes during image uploads for maintenance requests. - performance / negative / image upload feature: The app freezes whenever the user tries to upload an image for a maintenance request. Supporting quote: "Every time I try to upload an image for a maintenance request it freezes." Uncertainties: ### Visitt — Effortless Property Management with Visitt ID: e4310235758e58c8ea7efb0c39585d27a9326b79cb49191d86819664eaa0aa00 Source: https://www.g2.com/products/visitt/reviews#visitt-review-12186907 Audience: Property operations; G2; English listing Author: Anonymous reviewer Rating: 5/5 Source date: 2026-01-07 (day) First observed: 2026-09-26T23:48:18.713Z Last observed: 2026-10-10T13:01:17.869Z Reviewer status: Validated Reviewer Review source / incentive: Seller invite Identity method: provider_id Duplicate group: 7b078da5bfc04cf07ed6367a892822e448744276053287e90f72fa8dc10a9102 > What do you like best about Visitt? > I like that Visitt helps us keep track of what's going on at the property and makes it easier for tenants to send requests for issues that need to be fixed. The setup was pretty easy as my manager took care of getting it all set up. > > What do you dislike about Visitt? > Sometimes I forget how to add a new space to the site. > > What problems is Visitt solving and how is that benefiting you? > I use Visitt to manage tenant requests, helping track what needs fixing. It keeps me informed about property issues and activities. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:48:35.536Z, review-aspects-v1): The reviewer praises Visitt for making property management and tenant requests easier to track, noting an easy setup process, though they occasionally forget how to add new spaces. - operations / positive / tracking property issues and tenant requests: The reviewer likes that the software helps track property activities and makes it easier for tenants to submit maintenance requests. Supporting quote: "helps us keep track of what's going on at the property and makes it easier for tenants to send requests for issues that need to be fixed." - implementation / positive / setup process: The reviewer notes the setup was easy, as their manager handled it. Supporting quote: "The setup was pretty easy as my manager took care of getting it all set up." - usability / negative / adding a new space: The reviewer sometimes forgets the process for adding a new space to the site. Supporting quote: "Sometimes I forget how to add a new space to the site." Uncertainties: ### Visitt — Effortless Customer Communication with Smart Auto Responses ID: 6701df196a5a085543d6503943fcb4ba191895ee60a00916e6373bdf12fe60ce Source: https://www.g2.com/products/visitt/reviews#visitt-review-12126149 Audience: Property operations; G2; English listing Author: Anonymous reviewer Rating: 5/5 Source date: 2025-12-21 (day) First observed: 2026-09-26T23:48:18.713Z Last observed: 2026-10-10T13:01:17.869Z Reviewer status: Current User; Validated Reviewer Review source / incentive: Seller invite Identity method: provider_id Duplicate group: 47be3c949b720d08c5645cd2a38e905cc114ea86ff549d9d857d74f15a20dd63 > What do you like best about Visitt? > Simple to use and incorporates auto responses making it easy to keep our customers informed throughout the entire customer request process. > > What do you dislike about Visitt? > I cannot think of anything that I dislike however I am not a frontend user. As such, I suspect you should enlist feedback from those frontend users. > > What problems is Visitt solving and how is that benefiting you? > maintenance and service request logging and tracking Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:48:41.259Z, review-aspects-v1): The reviewer praises Visitt for its ease of use and smart auto-responses, which help keep customers informed during the request process. They note they are not a frontend user and cannot think of any dislikes, suggesting feedback be sought from frontend users. - usability / positive / Visitt: The reviewer finds the software simple to use. Supporting quote: "Simple to use" - notifications / positive / auto responses: The reviewer likes the auto responses that keep customers informed. Supporting quote: "incorporates auto responses making it easy to keep our customers informed throughout the entire customer request process." - operations / positive / maintenance and service request logging and tracking: The reviewer states the software solves problems related to logging and tracking maintenance and service requests. Supporting quote: "maintenance and service request logging and tracking" Uncertainties: The reviewer is not a frontend user, so their experience does not reflect frontend usability. ### Cove — Great app and amazing support ID: 3e3e5b5bc7fd858559675cd2e9f7c5a34d5e1b0162d436cfe1bc9babdba46fc4 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: rucci_c Rating: 5/5 Source date: 2025-12-18T12:38:09-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 0acdcbe8cdc4ed18aaa1b0ba6fac4bad43dcd39bdf425b57a18d500550639212 > The app works flawlessly, I feel I can get the same work done no matter if I am on my computer or phone. The support team is incredibly diligent and are receptive to feedback. You can tell this is a product they are proud of and want to continue developing. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:51:53.568Z, review-aspects-v1): The reviewer praises the app for its flawless cross-device functionality and commends the support team for being diligent and receptive to feedback. - performance / positive / The app: The reviewer states the app works flawlessly across devices. Supporting quote: "The app works flawlessly, I feel I can get the same work done no matter if I am on my computer or phone." - support / positive / The support team: The reviewer found the support team to be diligent and open to feedback. Supporting quote: "The support team is incredibly diligent and are receptive to feedback." Uncertainties: ### Cove — Works really well ID: 4536b1f53451bdb0153973808bd44ca957bb96f17e3bd3fa55ce335db2dd57ce Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: DanJames8631 Rating: 5/5 Source date: 2025-12-16T09:36:52-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: d4cafeaa081ef075a07e9b66e765242ba66c35b34ef78bde8a5d5105766cc282 > My building added this recently - overall works great and the training was good. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:51:59.338Z, review-aspects-v1): The reviewer states that the app works well overall and that the training provided during the recent rollout was good. - performance / positive / app: The reviewer states the app works great overall. Supporting quote: "overall works great" - implementation / positive / training: The reviewer notes that the training provided was good. Supporting quote: "the training was good" Uncertainties: ### Visitt — All-in-One Communication Platform That Keeps Teams Connected ID: 78d582272b3a5dffb2a220eddbe13f9d0aea79a0a42e5fd33cb7d9fd8656b20b Source: https://www.g2.com/products/visitt/reviews#visitt-review-12073536 Audience: Property operations; G2; English listing Author: Verified User in Commercial Real Estate Rating: 5/5 Source date: 2025-12-10 (day) First observed: 2026-09-26T23:48:18.713Z Last observed: 2026-10-10T13:01:17.869Z Reviewer status: Current User; Validated Reviewer Review source / incentive: Seller invite Identity method: provider_id Duplicate group: 08d0adfc7fb88037dce752d32bf59420c0e7e5b8458fa6148d07f8beac0c970c > What do you like best about Visitt? > The best thing I like is being able to communicate with my team as well as the tenant all in one place. > > What do you dislike about Visitt? > I don't not like anything. My biggest struggle is getting my engineers to use all the bells and whistles of Visitt. > > What problems is Visitt solving and how is that benefiting you? > Visitt is solving communication breakdowns by having the updates and conversation area. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:48:50.389Z, review-aspects-v1): The reviewer praises Visitt for centralizing communication between their team and tenants, effectively solving previous communication breakdowns. Their only reported struggle is getting their engineers to fully utilize all of the platform's features. - operations / positive / Communication features: The reviewer appreciates being able to communicate with their team and tenants in a single platform. Supporting quote: "The best thing I like is being able to communicate with my team as well as the tenant all in one place." - implementation / negative / Feature adoption: The reviewer struggles to get their engineers to use all the available features. Supporting quote: "My biggest struggle is getting my engineers to use all the bells and whistles of Visitt." Uncertainties: ### Cove — Intuitive, clean, and efficient! ID: a6e7d10db1a5152dd587b2e63941f5a68550f444fbe34b6ec2a2d4e9269f004b Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: sourskitz6473 Rating: 5/5 Source date: 2025-12-03T08:50:36-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 7e901adb7dda9dc4d4ac5dbb3ff397225e7a361c92c04ce40f307e254ca62dcb > The Cove app gives us clear visibility within our building and between our property management team. response times, completion rates, and tenant satisfaction in one app. Setup was smooth, the team is responsive, and the product keeps improving. It’s helped us standardize processes and prove results to stakeholders. Excellent app! Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:52:05.755Z, review-aspects-v1): The reviewer praises the Cove app for its intuitive design, smooth setup, responsive team, and its ability to improve visibility and standardize processes for their property management team. - usability / positive / Cove app: The reviewer finds the app intuitive, clean, and efficient. Supporting quote: "Intuitive, clean, and efficient!" - implementation / positive / Setup: The reviewer states that the setup process was smooth. Supporting quote: "Setup was smooth" - support / positive / team: The reviewer notes that the team is responsive. Supporting quote: "the team is responsive" - operations / positive / processes: The reviewer mentions the app helped standardize processes and prove results to stakeholders. Supporting quote: "It’s helped us standardize processes and prove results to stakeholders." Uncertainties: ### Cove — Cove: Solid Performance with Potential for Visual and Usability Upgrades ID: 7df70c1c9c2e7d662bff088fd813ac4766ac952d82bed720f297e2f667068cca Source: https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations; Software Advice; English listing Author: VerifiedReviewer Rating: 3/5 Source date: December 2025 (month) First observed: 2026-09-26T23:46:19.884Z Last observed: 2026-10-11T13:02:56.313Z Reviewer status: Not established Review source / incentive: Organic Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: c4d02c558136562242b721cb62a446aa35e15be886c56f7a0af5bbe231e311e0 > Cove is an effective platform for general tenant communication and work order management. However, there is an opportunity to enhance its visual appeal and improve usability by introducing a more streamlined, intuitive, and engaging interface for tenants. > > Pros: Excellent customer service and a highly reliable platform. The experience is smooth with minimal bugs or issues, making it easy and dependable to use. > > Cons: I’d love to see reservation management and work order processes become more streamlined, visually appealing, and intuitive for users. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:46:49.734Z, review-aspects-v1): The reviewer finds Cove to be an effective and reliable platform for tenant communication and work order management, praising its excellent customer service. However, they suggest that the visual appeal and usability of the reservation and work order processes could be improved. - support / positive / customer service: The reviewer praises the excellent customer service provided by the company. Supporting quote: "Excellent customer service" - reliability / positive / platform reliability: The reviewer states the platform is highly reliable with minimal bugs. Supporting quote: "highly reliable platform. The experience is smooth with minimal bugs or issues" - usability / negative / reservation and work order processes: The reviewer feels the reservation and work order processes need to be more streamlined and visually appealing. Supporting quote: "I’d love to see reservation management and work order processes become more streamlined, visually appealing, and intuitive for users." Uncertainties: ### Cove — Untitled review ID: ec353c0987966246c18ffebab71ee69f0581630a811cc33541e93562a5da38bf Source: https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=1051f111-6d5e-4542-8e05-e7a4c0292b30 Audience: Tenant app; Google Play; US/en Author: Tywhanda McDaniel Rating: 1/5 Source date: 2025-08-01T14:07:46.000Z (timestamp) First observed: 2026-09-26T23:45:32.065Z Last observed: 2026-10-12T13:41:58.074Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 86ba718a0cf028d7a6f46b901b6984cb3c8866862e9d14a02e1fecf3c0dfeac1 > The app isn't working for me. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:45:57.374Z, review-aspects-v1): The reviewer states that the app is currently not working for them. - reliability / negative / The app: The reviewer claims the app is not functioning for them. Supporting quote: "The app isn't working for me." Uncertainties: The specific issue, error, or feature causing the app to not work is unspecified. ### Cove — Seamless Execution, Professional Results ID: 90ca804f83fa65ada3da089037d510a229f0c85cce833b15bdfad68e36587820 Source: https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations; Software Advice; English listing Author: Sheri S. Rating: 5/5 Source date: August 2025 (month) First observed: 2026-09-26T23:46:19.884Z Last observed: 2026-10-11T13:02:56.313Z Reviewer status: Verified reviewer Review source / incentive: Organic Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 4816eb91703132c2b125583676501d9e39c8d03921719d123485ffebf2654887 > The Cove app has been an invaluable resource for our property. It consolidates everything we need—property management, work orders, tenant engagement, forms, etc. into one platform. The interface is intuitive and user-friendly, making daily operations smoother and more efficient. Compared to our previous app, which was outdated and limited to basic requests, Cove has dramatically improved our workflow. It’s saved our team so much time—we only wish we had made the switch sooner! > > Pros: Cove offers a wide range of features and can be tailored to meet your unique requirements, whether you're managing a single property or an entire portfolio. The design options allows you to streamline operations, improve communication, and do it within my budget. > > Cons: So far, we don’t have any cons. Switching platforms is never easy—especially in property management, where time is everything. But Cove made the transition seamless. They handled the heavy lifting, and all we had to do was provide the information. > > Reasons for switching to Cove: We needed more options that BE didn't offer, more on tenant engagement, tenant polls, tenant events, etc. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:46:31.632Z, review-aspects-v1): The reviewer praises Cove for consolidating property management tasks into an intuitive platform, improving workflow and saving time. They highlight the seamless implementation process, customizable features, and enhanced tenant engagement capabilities compared to their previous software. - usability / positive / Interface: The reviewer found the interface to be intuitive and user-friendly. Supporting quote: "The interface is intuitive and user-friendly, making daily operations smoother and more efficient." - implementation / positive / Transition process: The reviewer states that Cove made the transition seamless by handling the heavy lifting. Supporting quote: "But Cove made the transition seamless. They handled the heavy lifting, and all we had to do was provide the information." - operations / positive / Workflow and efficiency: The app consolidates necessary tools, dramatically improving workflow and saving time. Supporting quote: "It consolidates everything we need—property management, work orders, tenant engagement, forms, etc. into one platform." - tenant experience / positive / Tenant engagement features: The reviewer switched to Cove for its superior tenant engagement options like polls and events. Supporting quote: "We needed more options that BE didn't offer, more on tenant engagement, tenant polls, tenant events, etc." Uncertainties: ### Cove — Cove Review ID: dcb079b7fc47e5fe3c4b78241691ad1433cbf9d45e3bd6539295744aceb55a2c Source: https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations; Software Advice; English listing Author: Tracie L. Rating: 4/5 Source date: August 2025 (month) First observed: 2026-09-26T23:46:19.884Z Last observed: 2026-10-11T13:02:56.313Z Reviewer status: Verified reviewer Review source / incentive: Organic Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 5fcab982475d26bb18b8067975c517c09550b6578c81c5fc11cc8e073678474d > Overall, everything has ran smoothly, from the transition, to the launch for tenants, training, communication. So far so good. > > Pros: The tenant facing and operations portions of the app. Very user friendly. The account managers are extremely helpful. > > Cons: There are still some features we would like integrated but are just not available. Example: When reserving an amenity for multiple days, you have to enter each day separately, as opposed to making one reservation for all days. that's what comes to mind at the moment. > > Reasons for switching to Cove: Company asked all teams to switch to Cove, as Building Engines is ran by our competitor Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:46:58.081Z, review-aspects-v1): The reviewer reports a smooth transition and launch with Cove, praising its user-friendly tenant and operations interfaces and helpful account managers. However, they note a missing feature for multi-day amenity reservations. - usability / positive / tenant facing and operations portions of the app: The app is very user friendly for both tenant and operations portions. Supporting quote: "The tenant facing and operations portions of the app. Very user friendly." - support / positive / account managers: The account managers are extremely helpful. Supporting quote: "The account managers are extremely helpful." - booking / negative / multi-day amenity reservations: Users cannot make a single reservation for multiple days and must enter each day separately. Supporting quote: "When reserving an amenity for multiple days, you have to enter each day separately, as opposed to making one reservation for all days." - implementation / positive / transition and launch: The transition, launch, training, and communication ran smoothly. Supporting quote: "Overall, everything has ran smoothly, from the transition, to the launch for tenants, training, communication." Uncertainties: ### Cove — Untitled review ID: e9b159fba6dcb858cd9255d115989e6008c3afc0e8181531d67b69830914b26a Source: https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=2485ce58-08ac-49c2-a25b-2e52264e2b5f Audience: Tenant app; Google Play; US/en Author: Jonathan Helton Rating: 1/5 Source date: 2025-07-07T12:46:53.000Z (timestamp) First observed: 2026-09-26T23:45:32.065Z Last observed: 2026-10-12T13:41:58.074Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: a6cd92f9c62ad27db8964723892e9fefa4efb366cf8ab126ef4df33dba3a0c92 > Stuck on Setting Up Your Account after clicking access and going through permissions windows which was approved. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:46:04.446Z, review-aspects-v1): The reviewer reports being unable to complete account setup, stating the app gets stuck after permissions are approved. - login access / negative / Account setup: The reviewer claims the app gets stuck on the setup screen after approving permissions. Supporting quote: "Stuck on Setting Up Your Account after clicking access and going through permissions windows which was approved." Uncertainties: ### Cove — Highly Recommend Cove ID: 48417044da212d58d4c6b88d88f70909a4be9d033d80fb3c29d8552a95ddbed1 Source: https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations; Software Advice; English listing Author: Ryan H. Rating: 5/5 Source date: July 2025 (month) First observed: 2026-09-26T23:46:19.884Z Last observed: 2026-10-11T13:02:56.313Z Reviewer status: Verified reviewer Review source / incentive: Organic Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 3463e79922539d5e825f22b80d329fe66699c228b18f4013a6be96d9f56355df > Overall, we had an outstanding experience with Cove and would highly recommend them as a trusted resource for both work order systems and apps. > > Pros: The implementation was tremendous and supported us throughout the entire process. They made sure our team was comfortable utilizing the product after we launched the app. > > Cons: Honestly, not much to dislike at Cove between the product (very user friendly) and the support staff. > > Reasons for switching to Cove: Poor customer support once you got past the sales process. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:47:04.169Z, review-aspects-v1): The reviewer highly recommends Cove, praising the tremendous implementation process, user-friendly product, and supportive staff. - implementation / positive / implementation: The implementation process was tremendous and well-supported. Supporting quote: "The implementation was tremendous and supported us throughout the entire process." - usability / positive / product: The product is very user-friendly. Supporting quote: "the product (very user friendly)" - support / positive / support staff: The support staff is highly regarded and ensured the team was comfortable using the product. Supporting quote: "They made sure our team was comfortable utilizing the product after we launched the app." Uncertainties: ### Cove — 333 Commerce Review ID: e443ea0f747a14af68ff01c0a1304d451d2c1cc71e747674203cc296aa39d3fc Source: https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations; Software Advice; English listing Author: Gybson R. Rating: 5/5 Source date: July 2025 (month) First observed: 2026-09-26T23:46:19.884Z Last observed: 2026-10-11T13:02:56.313Z Reviewer status: Verified reviewer Review source / incentive: Organic Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: bf542d485f901ca90aad8edfaf6ffb9a4d66d14c8f0e618e7f8ad72c339dde74 > We have had nothing but a wonderful experience with Cove. We switched over from a different work order site and they were extremely communicative throughout the implementation process, which included them assisting in hosting a building launch event. Their entire staff is very personable! > > Pros: I love that it is a one stop shop for all of our building's needs. From the work order functions to the email builder, it covers a lot of ground for managing our property more efficiently. As for the tenants, it is extremely user friendly. We have received multiple comments on the functionality from the user side. > > Cons: The only thing I would change is the metrics on the Email Builder. I would love to see which tenant is interacting with specific events the most so that we can tailor our event programming to that. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:03:15.358Z, review-aspects-v1): The reviewer reports a wonderful experience with Cove, highlighting the communicative implementation process, personable staff, and comprehensive property management features. While they praise the platform's user-friendliness for tenants, they desire more detailed interaction metrics in the Email Builder. - implementation / positive / implementation process: The vendor was extremely communicative during implementation and assisted with a building launch event. Supporting quote: "they were extremely communicative throughout the implementation process, which included them assisting in hosting a building launch event." - operations / positive / platform features: The platform is a comprehensive tool that covers work orders and email building for efficient property management. Supporting quote: "I love that it is a one stop shop for all of our building's needs. From the work order functions to the email builder, it covers a lot of ground for managing our property more efficiently." - usability / positive / tenant interface: The platform is extremely user-friendly for tenants. Supporting quote: "As for the tenants, it is extremely user friendly." - reporting / negative / Email Builder metrics: The reviewer wants more detailed metrics in the Email Builder to see which tenants interact with specific events. Supporting quote: "The only thing I would change is the metrics on the Email Builder. I would love to see which tenant is interacting with specific events the most" Uncertainties: ### Cove — Improving the Tenant Experience ID: be65d9f6781ce1456f6e9806afd6abdd92aac5e4322b7daa3e28dce6078ae533 Source: https://www.softwareadvice.com/product/508667-cove/ Audience: Property operations; Software Advice; English listing Author: Zulimar T. Rating: 4/5 Source date: July 2025 (month) First observed: 2026-09-26T23:46:19.884Z Last observed: 2026-10-11T13:02:56.313Z Reviewer status: Verified reviewer Review source / incentive: Organic Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 14c1539f7425034187d4c76781ec3797d8bf7cefb5c6629ba4c31393980610ad > Working with [sensitive content hidden]has been an absolute pleasure—their customer service truly goes above and beyond. The app has become our go-to hub for all things tenant and operations. While there are occasional limitations, it provides a centralized, streamlined experience that keeps our team and tenants connected. > > Pros: The engagement we’re able to foster through Cove has transformed how we connect with tenants. Everything from event sign-ups to building updates happens in one simple, interactive platform. > > Cons: Having worked in tech before, I find the back-end feels dated and overly manual. A few key updates could greatly improve efficiency and expand functionality. For instance, it should sync seamlessly with Yardi for both reservations and work orders, not just work orders. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:03:24.446Z, review-aspects-v1): The reviewer praises Cove for its exceptional customer service and its ability to centralize tenant engagement and building updates. However, they note that the back-end feels dated and overly manual, and they desire better integration with Yardi for reservations. - support / positive / customer service: The reviewer states that working with the customer service team has been an absolute pleasure. Supporting quote: "Working with [sensitive content hidden]has been an absolute pleasure—their customer service truly goes above and beyond." - tenant experience / positive / tenant engagement: The reviewer notes that the platform has transformed how they connect with tenants for events and updates. Supporting quote: "The engagement we’re able to foster through Cove has transformed how we connect with tenants." - usability / negative / back-end interface: The reviewer finds the back-end to be dated and overly manual. Supporting quote: "Having worked in tech before, I find the back-end feels dated and overly manual." - integrations / negative / Yardi integration: The reviewer points out that the software should sync with Yardi for reservations, not just work orders. Supporting quote: "For instance, it should sync seamlessly with Yardi for both reservations and work orders, not just work orders." Uncertainties: ### Cove — App seems trash ID: 9288105b876e230b94fba623cc1fda0c4e137c39f56c9267db505811e864f03d Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: Nestor McDade Rating: 1/5 Source date: 2025-05-14T05:32:22-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 32b3749d70a962d76ef070bbaa495941d0659b112625e819698051892507833b > Couldn’t even get the initial welcome email. If I could rate it lower I would. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:52:11.964Z, review-aspects-v1): The reviewer expresses strong dissatisfaction with the app, stating they were unable to receive the initial welcome email. - login access / negative / initial welcome email: The reviewer claims they could not receive the initial welcome email to access the app. Supporting quote: "Couldn’t even get the initial welcome email." Uncertainties: ### Visitt — Visitt+ is the best ID: e193541e3980d15bcbd5492e78ca8e5a18ede1514492ef6968a9455861140b0d Source: https://apps.apple.com/us/app/visitt-tenant-app/id1585681810 Audience: Tenant app; Apple App Store; US Author: HarryK10! Rating: 5/5 Source date: 2025-04-13T20:30:32-07:00 (timestamp) First observed: 2026-09-26T23:47:16.512Z Last observed: 2026-10-11T13:03:53.353Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: eedbb7314983a49fecb25a47c15041e404bb6b25b6d0ebf1faef7eedf22fc38b > Very helpful app with booking amenities and contacting building team with any questions or concerns. Super easy to navigate and use quickly. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:47:26.469Z, review-aspects-v1): The reviewer praises the Visitt+ app as very helpful for booking amenities and communicating with the building team, highlighting its ease of navigation and quick usability. - booking / positive / booking amenities: The app is very helpful for booking amenities. Supporting quote: "Very helpful app with booking amenities" - tenant experience / positive / contacting building team: The app is helpful for contacting the building team with questions or concerns. Supporting quote: "contacting building team with any questions or concerns" - usability / positive / app navigation: The app is very easy to navigate and use quickly. Supporting quote: "Super easy to navigate and use quickly." Uncertainties: ### Cove — AWFUL! ID: d890bb32a5ad559061699aa7a77e1476a8831c8e544b4e78f5dc49137c2849d5 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: Mckan514w Rating: 1/5 Source date: 2025-03-08T14:06:45-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 48b7cdcdb35fb627e6fbf51c49871bba9035c37d73e35f1e2d959eee073f2ae3 > Requires a code to set up but the app never emails it to you… endless circle of enter your email never to recurve anything and no way to contact anyone for help. My building confirms my email is set up in the system so clearly an app issue. Wish 0 stars was an option Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:07:26.896Z, review-aspects-v1): The reviewer expresses extreme frustration with the app, stating they are unable to complete setup because the app fails to send the required email code. They also note there is no way to contact support for assistance. - login access / negative / setup code email: The app fails to send the required setup code via email, resulting in an endless loop. Supporting quote: "Requires a code to set up but the app never emails it to you… endless circle of enter your email never to recurve anything" - support / negative / customer support access: There is no way to contact anyone for help when experiencing issues. Supporting quote: "no way to contact anyone for help." Uncertainties: ### Cove — Great idea. Unreliable ID: 92df7d27edbd1425e6bb4fde34fc69bd7ec1857c38e3ec2607046c07bbd44200 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: jujoh0 Rating: 1/5 Source date: 2025-02-05T05:59:53-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 76ea44380e4247ff9db868fdb4f1390eae32ec10a7c7431c131aabad90a2775e > The idea is good to use the phone app to scan into the building but fails to work too often. I end up having to go to the lobby and show my driver's license, etc. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:07:35.507Z, review-aspects-v1): The reviewer appreciates the concept of using the app for building access but reports that it is highly unreliable, frequently requiring them to manually verify their identity at the lobby. - reliability / negative / app scanning functionality: The app frequently fails when trying to scan into the building. Supporting quote: "fails to work too often" - tenant experience / positive / app concept: The reviewer thinks using the phone app for building access is a good idea. Supporting quote: "The idea is good to use the phone app to scan into the building" Uncertainties: ### Cove — Just downloaded, app crashes immediately ID: 4bea2258773b0151e3dd6bd7fe97022c2ed3f8a26d6b462cd9b506cdee792a18 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: Romesh R. Rating: 1/5 Source date: 2024-12-12T03:58:08-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 66f7360a670c67535d368016b4cfddb18b00c738a82f0235c388eeda3c9f979f > I just downloaded the app and can’t open it b/c it crashed immediately. If I could leave zero stars I would! Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:07:45.498Z, review-aspects-v1): The reviewer reports that the app crashes immediately upon opening right after downloading it, expressing strong dissatisfaction. - reliability / negative / App stability: The reviewer states the app crashes immediately and cannot be opened. Supporting quote: "I just downloaded the app and can’t open it b/c it crashed immediately." Uncertainties: ### Cove — Untitled review ID: 6b0fd755a47d12e5f0cc91abc8a99c6804532d9515e719edcc53330475c4918e Source: https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=3cf4f87e-4a0b-4c56-97c4-0f5c85aac0e6 Audience: Tenant app; Google Play; US/en Author: Sarah Kamins Rating: 2/5 Source date: 2024-11-08T12:33:14.000Z (timestamp) First observed: 2026-09-26T23:45:32.065Z Last observed: 2026-10-12T13:41:58.074Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 05ce50e2ba97af8de670dd10396262a2be75cf23391e96cc5195465ca8d5dade > Keeps running in the background and when I'm in an elevator with a sensor, it "connects" and beeps for every single floor. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:46:11.912Z, review-aspects-v1): The reviewer complains that the app constantly runs in the background and triggers a beep for every floor when riding an elevator with a sensor. - tenant experience / negative / Background activity and sensor connection: The reviewer notes the app runs in the background and beeps at every floor when connecting to elevator sensors. Supporting quote: "Keeps running in the background and when I'm in an elevator with a sensor, it \"connects\" and beeps for every single floor." Uncertainties: ### Visitt — Untitled review ID: 31bdca864fe40e6464d43d86424718ed1ecf8dc98ee5f7580d08567c59e70699 Source: https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=30a85303-f2a2-437d-9cee-2845df24a2ea Audience: Tenant app; Google Play; US/en Author: Margo McKee Rating: 1/5 Source date: 2024-11-06T15:26:07.000Z (timestamp) First observed: 2026-09-26T23:49:20.839Z Last observed: 2026-10-12T13:42:57.469Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: a5e7c907c75c4f247461a6a353fbf8c6201c6d07de4bc6873783209cb31df630 > I'm not receiving a code. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:49:44.361Z, review-aspects-v1): The reviewer reports that they are not receiving a verification code. - login access / negative / verification code: The reviewer states they are not receiving a code. Supporting quote: "I'm not receiving a code." Uncertainties: It is unclear whether the missing code is for initial registration, login, or another feature. ### Cove — Doesn’t work ID: a29245a54c81206e33e7bbc41b30a0c2599fd4ef4167b0ff7d865a3063c97ea2 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: Jjhhggjnvook Rating: 1/5 Source date: 2024-10-22T08:18:09-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: b9403e07d6727b4986bb7bd71c79d85923830fe423f07e17fce8e35e17e211ff > App crashes when I try to open it Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:07:52.550Z, review-aspects-v1): The reviewer states that the app does not work and crashes whenever they attempt to open it. - reliability / negative / App: The reviewer claims the app crashes upon opening. Supporting quote: "App crashes when I try to open it" Uncertainties: ### Cove — Does not open ID: 4b9290de39c97a27e3d6c9b7a79ab686da82f01f88fa22220a591fa8a583cbc9 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: Dukeparent Rating: 1/5 Source date: 2024-10-05T09:21:03-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 6a3a885a703f1dfdc72f1ae53b052a5458de25e8c3f97c43780082b6aa75d072 > Downloaded but cannot open it. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:08:00.114Z, review-aspects-v1): The reviewer states that the application cannot be opened after being downloaded. - reliability / negative / App launch: The reviewer claims the app fails to open after downloading. Supporting quote: "Downloaded but cannot open it." Uncertainties: ### Cove — Great app ID: 439b5d080b69ce7e89f3f5104b43e1624bb57f51b5eae1d2a8539bd0e7dff631 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: 897113 Rating: 5/5 Source date: 2024-08-23T10:25:15-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 5138e978fcc224aa994260b6105bfbb0576bdf6a665c0499f14250302041d453 > Easy to use. Constant updates. Tenants enjoy it too. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-29T13:08:10.911Z, review-aspects-v1): The reviewer describes the app as great, highlighting its ease of use, frequent updates, and positive reception from tenants. - usability / positive / app interface: The reviewer states the app is easy to use. Supporting quote: "Easy to use." - performance / positive / app updates: The reviewer notes that the app receives constant updates. Supporting quote: "Constant updates." - tenant experience / positive / tenant satisfaction: The reviewer claims that tenants enjoy using the app. Supporting quote: "Tenants enjoy it too." Uncertainties: ### Cove — App crashes every time I try to open it ID: a7d9a0cf19d4a85ccb7316dd5206b36fe84edd92b6fee59b3e014cf6fddf2af6 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: 819417 Rating: 1/5 Source date: 2024-08-14T14:45:55-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 3ef0baee55afa59de87dedfb0787018e0951f21c04acb63fa19b68edc070d662 > The app crashes whenever I tap on it. I haven’t been able to login. Flagging so hopefully the glitch can be fixed as I’ve tried everything on my end- including contacting customer service. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-29T13:08:32.546Z, review-aspects-v1): The reviewer reports that the app crashes immediately upon opening, preventing them from logging in. They note having tried troubleshooting and contacting customer service without success. - reliability / negative / App stability: The app crashes every time the user tries to open it. Supporting quote: "The app crashes whenever I tap on it." - login access / negative / Login process: The user is unable to log in due to the app crashing. Supporting quote: "I haven’t been able to login." - support / neutral / Customer service: The user contacted customer service to resolve the issue. Supporting quote: "including contacting customer service." Uncertainties: It is unclear if customer service has responded to the user's inquiry yet. ### Cove — Won’t send emails to login ID: fd8b567cec1f2d85abf9f99aba71cd1a1153aea6ccb2f4d1b6b79ba5c64be45b Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: TypicalFoxNewsWatcher Rating: 1/5 Source date: 2024-07-17T03:52:02-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: c60349f53d8ed9973b320fae911441faf4911ea01d927704660fb93fa187a27c > Imagine making an app that requires a code from your email but it can’t email you Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-29T13:08:41.792Z, review-aspects-v1): The reviewer expresses frustration that the app fails to send the required email code needed to log in. - login access / negative / email login code: The reviewer claims the app does not send the email code required for logging in. Supporting quote: "Imagine making an app that requires a code from your email but it can’t email you" Uncertainties: ### Visitt — Best property management app ID: 70c92ad8d3831c3d0ede4c6a5a46a60a392e1f09645498e0f9cf2f7ba4fff5d8 Source: https://apps.apple.com/us/app/visitt-tenant-app/id1585681810 Audience: Tenant app; Apple App Store; US Author: Lifetime 4601 Rating: 5/5 Source date: 2023-12-13T09:50:39-07:00 (timestamp) First observed: 2026-09-26T23:47:16.512Z Last observed: 2026-10-11T13:03:53.353Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 5bca0ee9397bb0b6d6caf82b00c8c41c5700db3410c8d3cde6cd9dec80dfedcd > The app was really easy to download and understand how to use. There were some issues when we first got it in the building to set up, But once we figured them out it’s been a breeze to use and work with! Super intuitive and I love the communication feature and being able to get an update on work orders versus having to call. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:47:36.414Z, review-aspects-v1): The reviewer praises the app as the best property management app, noting it is easy to download and highly intuitive. Although they experienced some initial setup issues, these were resolved, and they particularly appreciate the communication features and the ability to receive work order updates without calling. - usability / positive / App usability: The reviewer found the app very easy to download, understand, and intuitive to use. Supporting quote: "The app was really easy to download and understand how to use." - implementation / mixed / Initial setup: The reviewer notes there were some initial setup issues in the building, but they were resolved. Supporting quote: "There were some issues when we first got it in the building to set up, But once we figured them out it’s been a breeze to use and work with!" - tenant experience / positive / Communication and work order updates: The reviewer loves the communication feature and the convenience of getting work order updates without having to call. Supporting quote: "Super intuitive and I love the communication feature and being able to get an update on work orders versus having to call." Uncertainties: ### Visitt — Untitled review ID: 734e0d0b8047ff797131112b0ad15d4a45ec37a06e2eed53f5c6e886984eabe2 Source: https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=a6c9b371-9e09-4cf8-b1da-dba91d97d8bd Audience: Tenant app; Google Play; US/en Author: Elliott Rodriguez Rating: 1/5 Source date: 2023-07-10T14:10:09.000Z (timestamp) First observed: 2026-09-26T23:49:20.839Z Last observed: 2026-10-12T13:42:57.469Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: b9a15fc14d9e4745c126efe05e3200e810059e4973ebb95cec3c2b81574e22f0 > The messaging layout is weird, but most importantly I don't ever get notifications on my phone which delays maintenance follow-ups. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:49:51.445Z, review-aspects-v1): The reviewer notes that the messaging layout is strange and reports a complete lack of phone notifications, which they claim delays maintenance follow-ups. - usability / negative / messaging layout: The reviewer finds the messaging layout to be weird. Supporting quote: "The messaging layout is weird" - notifications / negative / phone notifications: The reviewer states they never receive notifications on their phone, which delays maintenance. Supporting quote: "I don't ever get notifications on my phone which delays maintenance follow-ups." Uncertainties: ### Cove — Constantly Freezes ID: 03c9635496e3c41ded703ae7b5c552730544b23ecfc6a004adbdc9e0bf928f12 Source: https://apps.apple.com/us/app/cove/id1479746912 Audience: Tenant app; Apple App Store; US Author: TLesser Rating: 1/5 Source date: 2023-07-04T11:16:07-07:00 (timestamp) First observed: 2026-09-26T23:51:39.669Z Last observed: 2026-10-11T13:06:00.434Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 9f72463f66d6e2d587adc12215ae046c5ca1273300661b391f1c9efa4e720441 > This app constantly freezes up and I have to uninstall and reinstall when I want to make a reservation. > > Come on!!!! Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-29T13:08:50.827Z, review-aspects-v1): The reviewer reports that the app constantly freezes, requiring them to uninstall and reinstall it in order to make a reservation. - reliability / negative / app: The app freezes constantly. Supporting quote: "This app constantly freezes up" - booking / negative / reservation process: The user must uninstall and reinstall the app to make a reservation. Supporting quote: "have to uninstall and reinstall when I want to make a reservation." Uncertainties: ### Visitt — App never loads ID: db15db6e4d15631266c135bd7cb7bebad0bc172822ad5d79f1dc4c1a3c82644a Source: https://apps.apple.com/us/app/visitt-tenant-app/id1585681810 Audience: Tenant app; Apple App Store; US Author: as0923! Rating: 1/5 Source date: 2023-06-15T14:14:03-07:00 (timestamp) First observed: 2026-09-26T23:47:16.512Z Last observed: 2026-10-11T13:03:53.353Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 38b6f965158b63178b52cece60c687a6437b57077d3398e1f13f2c1715204a74 > Terrible. My apartment building uses this app for notifications and it rarely ever works. Most times it does not load and I have to delete and redownload the app several times. I often miss important notifications and cannot use it to enter important things such as maintenance tickets etc. The UI is easy to use however this truly is one of the worst apps I’ve used due to the immense amount of issues Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:47:43.765Z, review-aspects-v1): The reviewer reports that the app rarely works and frequently fails to load, requiring them to delete and reinstall it. Consequently, they miss important notifications and cannot submit maintenance tickets, though they note the UI itself is easy to use. - reliability / negative / App loading: The app rarely works and frequently fails to load, requiring multiple reinstallations. Supporting quote: "Most times it does not load and I have to delete and redownload the app several times." - notifications / negative / Notifications: The reviewer often misses important notifications due to the app's unreliability. Supporting quote: "I often miss important notifications" - operations / negative / Maintenance tickets: The reviewer cannot use the app to submit maintenance tickets. Supporting quote: "cannot use it to enter important things such as maintenance tickets etc." - usability / positive / UI: The user interface is easy to use. Supporting quote: "The UI is easy to use" Uncertainties: ### Visitt — ABSOLUTELY HORRIBLE ID: 28fb4a23ff8a0a910b66810ccde9c6ecc0e30e1df92938e585dcdd6d50f0b491 Source: https://apps.apple.com/us/app/visitt-tenant-app/id1585681810 Audience: Tenant app; Apple App Store; US Author: DumbassAPPs Rating: 1/5 Source date: 2023-05-03T12:37:26-07:00 (timestamp) First observed: 2026-09-26T23:47:16.512Z Last observed: 2026-10-11T13:03:53.353Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 7bb0b05f71ad3260f5659b2df67d08558f4ebc98c35d709444d04db376d8bd0f > This is by far one of the worst Apps I’ve ever been forced to use. This App is the only way I know that packages have arrived at my building so I have no choice as it’s their system and ecology. It crashes constantly, doesn’t load consistently and keeps asking me to verify my phone number and inputting a login code. Then once I’m back in it crashes. The screen doesn’t load. When it does guess what? It crashes again. Then asks me to request another logon code. Then the cycle repeats. THE WORST APP I HAVE EVER USED BY FAR. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:47:52.729Z, review-aspects-v1): The reviewer expresses extreme frustration with the app, citing constant crashes, inconsistent loading, and repetitive login code requests. They note they are forced to use it for package notifications. - reliability / negative / App stability: The app crashes constantly and fails to load consistently. Supporting quote: "It crashes constantly, doesn’t load consistently" - login access / negative / Login process: The app repeatedly asks for phone verification and login codes, creating a frustrating cycle. Supporting quote: "keeps asking me to verify my phone number and inputting a login code." - notifications / neutral / Package notifications: The app is the only method the user has to know when packages arrive at their building. Supporting quote: "This App is the only way I know that packages have arrived at my building" Uncertainties: It is unclear if the crashing issues are specific to the user's device or a widespread application defect. ### Cove — Untitled review ID: 40b7421db49e58353657e609b84f6a6a2fbddfcd7ad8ff4fff7ff6e7826d061c Source: https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=a0c9543f-6b81-4f14-bcc8-f8a9f8e9c9c1 Audience: Tenant app; Google Play; US/en Author: Adrian Young Rating: 2/5 Source date: 2022-11-18T18:57:49.000Z (timestamp) First observed: 2026-09-26T23:45:32.065Z Last observed: 2026-10-12T13:41:58.074Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 7575c65f96fccf11f8e1a6857b00eafb40137aa00ebfa2e095391366e5166681 > The app works well but I don't want it running in the background all the time especially since I only go to the office once a week and even then rarely have to use the app to open a door. I always have to force stop the app after rebooting my phone or using the app. I should be able to swipe it to close and not have it running in the background or have a setting to enable it to be stopped when not in use. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:02:41.656Z, review-aspects-v1): The reviewer states the app works well but expresses frustration that it constantly runs in the background. They note having to force stop the app and desire a setting to close it completely when not in use. - performance / positive / App functionality: The reviewer states the app functions well. Supporting quote: "The app works well" - performance / negative / Background process: The reviewer dislikes that the app runs in the background constantly. Supporting quote: "I don't want it running in the background all the time" - usability / negative / App closure: The reviewer complains about having to force stop the app to close it. Supporting quote: "I always have to force stop the app after rebooting my phone or using the app." Uncertainties: ### Visitt — Recommendation ID: 5fd378bf6fcf402e93d01251d80b8816e7ae25826a3a1b332c74a1a3ea1a633e Source: https://www.g2.com/products/visitt/reviews#visitt-review-5243787 Audience: Property operations; G2; English listing Author: Anonymous reviewer Rating: 5/5 Source date: 2022-07-02 (day) First observed: 2026-09-26T23:48:18.713Z Last observed: 2026-10-10T13:01:17.869Z Reviewer status: Current User; Validated Reviewer Review source / incentive: Organic Identity method: provider_id Duplicate group: d038fe5d0e4e13fa2e09891256027c6fa6d2f2b2552ac1f39f558455aacfbb05 > What do you like best about Visitt? > Visitt has good chat tools for communicating directly with tenants and internally. They're connected with the work orders so it saves us a lot of time and misunderstandings we used to have in the past since everything is documented in one place. Our tenants have been really pleased with the changes also > > What do you dislike about Visitt? > Nothing. I don’t need another tool and I like that there’s a mobile app as well so I use it when I do my daily rounds. We were getting lost between emails, phone calls and our accounting system. > > Recommendations to others considering Visitt: > We were skeptical about introducing yet another solution, but we were pleasantly surprised at how easy it was to get started and figure everything out. The dashboards help me prioritize and zoom in on what needs to be done first > > What problems is Visitt solving and how is that benefiting you? > Their delivery features have been a life saver for our package room team. They scan the bar codes and the tenants get automatically notified by SMS or email, and I finally have visibility on to how smoothly things are going. The tenants love the Visitt+ app, they use it to open work orders and chat with our front desk teams Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:48:58.904Z, review-aspects-v1): The reviewer highly recommends Visitt, praising its chat tools, mobile app, and delivery features. They note that the platform saves time, improves tenant satisfaction, and was surprisingly easy to implement. - operations / positive / Chat tools: The chat tools are effective for internal and tenant communication, saving time by connecting with work orders. Supporting quote: "Visitt has good chat tools for communicating directly with tenants and internally." - usability / positive / Mobile app: The mobile app is highly useful for completing daily rounds. Supporting quote: "I like that there’s a mobile app as well so I use it when I do my daily rounds." - implementation / positive / Onboarding process: The platform was surprisingly easy to set up and learn. Supporting quote: "we were pleasantly surprised at how easy it was to get started and figure everything out." - operations / positive / Delivery features: The delivery features and barcode scanning have been extremely helpful for the package room team. Supporting quote: "Their delivery features have been a life saver for our package room team." Uncertainties: ### Visitt — Untitled review ID: f90d9c67e463a584923cbcb4fb1f4f68f9f061ca3b68c092336303ee949ee026 Source: https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=a023c284-5ece-4e77-b388-d66cd090d776 Audience: Tenant app; Google Play; US/en Author: Roi Eyal Rating: 3/5 Source date: 2022-06-01T12:16:03.000Z (timestamp) First observed: 2026-09-26T23:49:20.839Z Last observed: 2026-10-12T13:42:57.469Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: bf91b767db6aeeb64c9ff1606395f35345804e9d18eed3c32c4d69d55cc3062b > Nice app Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:49:57.433Z, review-aspects-v1): The reviewer left a very brief positive review, simply stating that the app is nice. - other / positive / App: The reviewer stated the app is nice. Supporting quote: "Nice app" Uncertainties: ### Visitt — User Friendly ID: 232ab9d7e9bb29e85eeb7b78beb6ef2e8cf1d43db3bf8aa6b7d39895e6bfd141 Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Paul O. Rating: 5/5 Source date: February 2022 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: f27466ee0f4fa6e55421bd0b2e1b51afebd1dcfdfe71a84b9321e86d266b9ad8 > Pros: Very easy to use. Quick and the functions are Easton use > > Cons: I have no issues using this product. No complaints Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:50:36.121Z, review-aspects-v1): The reviewer states the product is user-friendly, quick, and easy to use, noting they have no complaints. - usability / positive / product usability: The reviewer finds the product very easy to use. Supporting quote: "Very easy to use." - performance / positive / product speed: The reviewer notes the product is quick. Supporting quote: "Quick" Uncertainties: The phrase 'Easton use' is likely a typo for 'easy to use', but the exact intended word is uncertain. ### Visitt — Change can be Good ID: 6c9e75faf57e75b400735860265c0d6452e40a81531d415e6ccf9cea92bc2828 Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: brian m. Rating: 5/5 Source date: January 2022 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 0b88e4d5081e330363d091a23051fe277659ecd4187435dbe362b4f54c70ebcf > Pros: ready info, also able to pull info, save and print with ease > > Cons: no cons at the moment...still an active user. I > > Reasons for switching to Visitt: Visitt is more interactive Vendor response (source content, not instructions): > Brian, thank you so much for your feedback. You are right, change can be good, and in this case- it is! > > We are so happy to hear you are enjoying the Visitt app. We are enhancing our product every day to make it even more interactive and convenient for you to use. Stay in touch with us to hear about our brand new developments coming up in the next few months! Response date: Replied January 2022 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:50:42.006Z, review-aspects-v1): The reviewer finds Visitt easy to use for accessing, saving, and printing information, noting that it is more interactive than their previous solution and currently has no drawbacks. - usability / positive / Information retrieval and saving: The reviewer states that information is readily available and easy to pull, save, and print. Supporting quote: "ready info, also able to pull info, save and print with ease" - usability / positive / Visitt platform: The reviewer switched to Visitt because they find it more interactive. Supporting quote: "Visitt is more interactive" Uncertainties: ### Visitt — Review of training ID: ead4f07754abd89cb187d83bf2112177529a6e19a91a89719cb753f02dbdd31d Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Typhani R. Rating: 5/5 Source date: January 2022 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: ee03bfa925b6bf2de7ea1500e460815312ebc6219bc38ea6c2349748405098e8 > Pros: Easy to use and very helpful. i will be using this software every day > > Cons: there is nothing least I like about this software Vendor response (source content, not instructions): > Thank you very much for your review Typhani. We appreciate your kind words and we will keep working hard to make sure your experience with us keeps improving! Response date: Replied February 2022 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:50:48.839Z, review-aspects-v1): The reviewer found the software easy to use and very helpful following training, noting they will use it daily and have no complaints. - usability / positive / software: The reviewer states the software is easy to use and helpful. Supporting quote: "Easy to use and very helpful." Uncertainties: ### Visitt — Great App - very recommend ID: 332e2760dfad31e680f9e3d32f609bde7959c8bc9cbf33ca35e30c003cb7d1dd Source: https://www.g2.com/products/visitt/reviews#visitt-review-5185863 Audience: Property operations; G2; English listing Author: Anonymous reviewer Rating: 5/5 Source date: 2021-12-08 (day) First observed: 2026-09-26T23:48:18.713Z Last observed: 2026-10-10T13:01:17.869Z Reviewer status: Current User; Validated Reviewer Review source / incentive: Organic Identity method: provider_id Duplicate group: 63104ccb5273a9284e98841ea816375333a773b9814522db5905f99446f5f69e > What do you like best about Visitt? > The service is great. They have a very quick response time. > The app is very easy to use both for us and for our tents. > They keep on adding new developments and upgrading the app. > > What do you dislike about Visitt? > The app is very good, but we would love it if we had the option to send monthly reports to the landlords automatically. > > Recommendations to others considering Visitt: > This service will make your life so much easier and stress free > > What problems is Visitt solving and how is that benefiting you? > The app helps us manage all communications with the tents through app. > I can view many properties at once with their dashboards to spot urgent issues or red flags. We can keep to our maintenance schedules, and teams know what they are doing and when. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-28T14:00:46.309Z, review-aspects-v1): The reviewer highly recommends Visitt, praising its ease of use, quick customer service, and continuous updates. They note it helps manage tenant communications and maintenance schedules across multiple properties, though they wish for automated monthly landlord reports. - support / positive / customer service: The reviewer states the service is great with quick response times. Supporting quote: "The service is great. They have a very quick response time." - usability / positive / app usability: The reviewer finds the app very easy to use for both staff and tenants. Supporting quote: "The app is very easy to use both for us and for our tents." - reporting / negative / automated monthly reports: The reviewer notes the lack of an option to automatically send monthly reports to landlords. Supporting quote: "we would love it if we had the option to send monthly reports to the landlords automatically." - operations / positive / property management dashboards: The reviewer appreciates the ability to view multiple properties at once to spot urgent issues and maintain schedules. Supporting quote: "I can view many properties at once with their dashboards to spot urgent issues or red flags." Uncertainties: ### Visitt — Visitt in our tower (Pisgat Dan @ Ramat Gan, Israel) ID: caad50e76cad59e61f01bd3677c3042c9919f1dce569c9763fbe2ddc5e5ed198 Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Daniel G. Rating: 4/5 Source date: December 2021 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: e53c8f2eeccb6601efef92f85160f83cf4551265d9caed4388a2cdcafeb25160 > Welcoming feedback, trying their best to suit our needs. > Great system, better suited then Jira and other solutions. > > Pros: makes some order in maintenance issues and brings more transparency both to tenants and to the tenants representatives. > > Cons: No support for videos, > Hybrid app is not built well for mobile, probably they need to refactor > No API docs > No picture for packages module > No integration to LPR systems for getting visitors car plate into the system Vendor response (source content, not instructions): > Thanks for taking the time to leave a review. We're happy to hear that you've been enjoying Visitt so far. > > Your feedback is wonderful, it truly helps us improve. We have countless developments coming up in the next year and we can't wait to share them with you! > > Feel free to be in touch with us at info@visitt.io if you need anything. Response date: Replied December 2021 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:50:59.550Z, review-aspects-v1): The reviewer finds Visitt to be a great system that organizes maintenance issues and improves transparency, noting it is better suited than Jira. However, they highlight several drawbacks including a poorly built mobile app, lack of video support, missing API documentation, and no integration with LPR systems. - partnership / positive / Vendor responsiveness: The vendor welcomes feedback and tries to suit the customer's needs. Supporting quote: "Welcoming feedback, trying their best to suit our needs." - operations / positive / Maintenance tracking: The system organizes maintenance issues and increases transparency. Supporting quote: "makes some order in maintenance issues and brings more transparency both to tenants and to the tenants representatives." - usability / negative / Mobile app: The hybrid mobile app is not built well and may need refactoring. Supporting quote: "Hybrid app is not built well for mobile, probably they need to refactor" - integrations / negative / LPR systems integration: There is no integration with LPR systems to capture visitor license plates. Supporting quote: "No integration to LPR systems for getting visitors car plate into the system" Uncertainties: ### Visitt — Great Program ID: 2988414eb7ec4be8eb5f241565e056164c9569765618dd54d83a7953687f0867 Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Suzanne S. Rating: 5/5 Source date: December 2021 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: e4ef67cfe90dfad1af8a4a9ff66adc22290098d7e1b08a7d3be3f2910243ac26 > The transition was made easy by the great support received from the Visitt staff. So far, the tenant likes the system very much. > > Pros: The ease of use, the simplicity of being able to navigate the website and the fact that all of my tenant's people have access to it via either email or their phones. > > Cons: So far, every problem that I encountered was quickly handled by the tech staff. > > Reasons for choosing Visitt: Mainly, the ease of use versus the others. > > Reasons for switching to Visitt: Needed an easier to understand system. Visitt provided that with ease. Vendor response (source content, not instructions): > Suzanne, it's always such a pleasure working with you! > We will make sure to keep improving our software to make your work even easier. > > As always, if you need anything else feel free to be in touch with us at info@visitt.io. Response date: Replied December 2021 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-26T23:51:08.443Z, review-aspects-v1): The reviewer praises Visitt for its ease of use, simple navigation, and excellent support during the transition. They note that tenants appreciate the system and its accessibility via email and phone, and that any problems were quickly resolved by the technical staff. - implementation / positive / transition: The reviewer found the transition easy due to great support from the staff. Supporting quote: "The transition was made easy by the great support received from the Visitt staff." - usability / positive / ease of use: The reviewer highlights the platform's ease of use and simple navigation. Supporting quote: "The ease of use, the simplicity of being able to navigate the website" - tenant experience / positive / tenant access: The reviewer appreciates that tenants can easily access the system via email or phone. Supporting quote: "all of my tenant's people have access to it via either email or their phones." - support / positive / tech staff: The reviewer states that the tech staff quickly handled any problems encountered. Supporting quote: "every problem that I encountered was quickly handled by the tech staff." Uncertainties: ### Visitt — Super Easy! ID: 535fe030f7cd29be3ec7b4afc8eadca90e8806e3267e55e92d90382e38605411 Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Deanna S. Rating: 5/5 Source date: December 2021 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: d5a324d784fc19206485c56066697149c60c183750fc6ea2236d23afa0fa68d5 > Love the team behind the program! They are always available to help! > > Pros: Very easy to use and love the accountability it provides to my techs! > > Cons: It was a small challenge to integrate the software with our current program but overall it worked! Vendor response (source content, not instructions): > Thanks Deanna, it's always a pleasure working with you and the team! > > We are glad to see that you feel comfortable with our solution, and we will make sure to keep improving it for you. Response date: Replied December 2021 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:06:35.647Z, review-aspects-v1): The reviewer found the software very easy to use and praised the support team for their availability. They appreciated the accountability it provided for their technicians, though they noted a minor challenge when integrating it with their existing program. - support / positive / support team: The reviewer loves the team and notes they are always available to help. Supporting quote: "Love the team behind the program! They are always available to help!" - usability / positive / software usability: The reviewer found the software very easy to use. Supporting quote: "Very easy to use" - operations / positive / technician accountability: The reviewer loves the accountability the software provides for their technicians. Supporting quote: "love the accountability it provides to my techs!" - integrations / mixed / software integration: The reviewer experienced a small challenge integrating the software with their current program, but it ultimately worked. Supporting quote: "It was a small challenge to integrate the software with our current program but overall it worked!" Uncertainties: ### Visitt — My review about Visitt ID: 4b0cc2d2496cb468fd50388c03ca98de462eafa57787527901376f605c35dc6c Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Violetta I. Rating: 5/5 Source date: December 2021 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 19af34e8908bab4e2ffd01586accadc1d04b3e3dab84466b8b6de987e6a8912a > Overall it is comfortable > > Pros: I really like how everything organized, it is nice interface for user and administrator > > Cons: mobile application need to improve, mostly slowly and need open browser Vendor response (source content, not instructions): > Thank you Violetta, we appreciate your feedback! > > We work hard on our interface and we're super glad to hear about your positive experience. > > We have plenty of new updates to share regarding the the Visitt mobile app, we will make sure to be in touch with you. Feel free to be in touch with us directly at info@visitt.io. Response date: Replied December 2021 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:06:43.141Z, review-aspects-v1): The reviewer finds Visitt comfortable overall, praising its organized interface for both users and administrators, but notes that the mobile application is slow and needs improvement. - usability / positive / interface: The reviewer likes the organization and finds the interface nice for users and administrators. Supporting quote: "I really like how everything organized, it is nice interface for user and administrator" - performance / negative / mobile application: The reviewer states the mobile app is slow and needs improvement. Supporting quote: "mobile application need to improve, mostly slowly and need open browser" Uncertainties: ### Visitt — Elmaleh's review ID: 1fd9e1f7aaea15d566485e61c735670a1d2b1eca1c19ebe1ebb66304e278a248 Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Dorothée E. Rating: 4/5 Source date: December 2021 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 5823e1ea0ed68ab4999885d4f39142bb2415da5e2a419c00688c7834e6b24a63 > Building maintenance > > Pros: It is quickly after getting used but the maintenance team is not enough strongly informed of work orders > > Cons: A bit confused and complicated to use and not easy enough Vendor response (source content, not instructions): > Thanks for taking the time to leave a review. We're happy to hear that you've enjoyed Visitt. We offer training and support for your maintenance teams, and we'd be happy to be in touch with you soon to clarify any unclear points. > > Feel free to be in touch with us at info@visitt.io too! Response date: Replied December 2021 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:06:51.384Z, review-aspects-v1): The reviewer notes the software is quick once accustomed to it, but finds it confusing and complicated to use, and claims the maintenance team is not adequately informed of work orders. - usability / negative / software usability: The reviewer finds the software confusing and complicated to use. Supporting quote: "A bit confused and complicated to use and not easy enough" - notifications / negative / work orders: The reviewer states the maintenance team is not adequately informed of work orders. Supporting quote: "the maintenance team is not enough strongly informed of work orders" - performance / positive / software speed: The reviewer notes the software is quick once they get used to it. Supporting quote: "It is quickly after getting used" Uncertainties: ### Visitt — Recommendation ID: f4d669d12b377336edf98a27ba238848cd176e4087007c44aaf2f3b9e0723aa9 Source: https://www.g2.com/products/visitt/reviews#visitt-review-5170335 Audience: Property operations; G2; English listing Author: Anonymous reviewer Rating: 5/5 Source date: 2021-12-01 (day) First observed: 2026-09-26T23:48:18.713Z Last observed: 2026-10-10T13:01:17.869Z Reviewer status: Current User; Validated Reviewer Review source / incentive: Organic Identity method: provider_id Duplicate group: 3a7573082b4d5080d78ef923df69be82facb0dea6cdfb920c73618cdcd4239c8 > What do you like best about Visitt? > Visitt is very user-friendly, so all maintenance workers, managers, electricians, and general workers use it. The amount of data and determination with which they are collected dramatically helps in making managerial decisions to streamline work and business. > > What do you dislike about Visitt? > None! The support and assistance in any request or problem or malfunction are very professional and courteous. The ear listening to the customer's needs is excellent! Visitt is highly recommended as a leading software in the field of operations management and asset maintenance. > > What problems is Visitt solving and how is that benefiting you? > Visitt maintenance software is excellent software. The software enables efficient, continuous, and orderly work. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-28T14:00:57.292Z, review-aspects-v1): The reviewer highly recommends Visitt, praising its user-friendliness across various roles, the valuable data it provides for managerial decisions, and the excellent, responsive customer support. - usability / positive / Visitt: The software is very user-friendly and adopted by various types of workers. Supporting quote: "Visitt is very user-friendly, so all maintenance workers, managers, electricians, and general workers use it." - reporting / positive / amount of data: The data collected helps management make decisions to streamline business operations. Supporting quote: "The amount of data and determination with which they are collected dramatically helps in making managerial decisions to streamline work and business." - support / positive / support and assistance: Customer support is professional, courteous, and attentive to needs. Supporting quote: "The support and assistance in any request or problem or malfunction are very professional and courteous." - operations / positive / Visitt maintenance software: The software facilitates efficient and orderly work processes. Supporting quote: "The software enables efficient, continuous, and orderly work." Uncertainties: ### Visitt — Untitled review ID: 8ffe74f71bd335962c7f0515e4c5d20376d8538e62fa435d7bc80ef6c0f42eab Source: https://play.google.com/store/apps/details?id=io.visitt.portal&hl=en_US&gl=US&reviewId=4e445b50-1f21-4430-b1d4-a113b496b98b Audience: Tenant app; Google Play; US/en Author: Jacob Kili Rating: 4/5 Source date: 2021-11-04T16:46:37.000Z (timestamp) First observed: 2026-09-26T23:49:20.839Z Last observed: 2026-10-12T13:42:57.469Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: efdd8f9c2c6352c7f2bbbdf0ddb7a9d500deb76c946e7932b3e836604e3b0a0b > Does what it needs to do Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:05:59.855Z, review-aspects-v1): The reviewer states that the application successfully performs its required functions. - performance / positive / The app: The reviewer notes that the app fulfills its necessary functions. Supporting quote: "Does what it needs to do" Uncertainties: ### Visitt — Great product! ID: a0a2192213e37061769bbc81ab2fba317057abe6b5d39073d8139d8985eb5016 Source: https://www.softwareadvice.com/cafm/visitt-profile/ Audience: Property operations; Software Advice; English listing Author: Melissa P. Rating: 5/5 Source date: November 2021 (month) First observed: 2026-09-26T23:50:28.778Z Last observed: 2026-10-11T13:04:58.379Z Reviewer status: Verified reviewer Review source / incentive: Incentivized Identity method: author_and_month; edits by the same named reviewer in the same month are treated as revisions Duplicate group: 997fdc557ff6aa9caab1dc3ae3653093a83866db0905a57e3430c2460dc69b70 > Pros: Integration has been so smooth and the software is incredibly user-friendly compared to others we've used. Communication with the Visitt team has also been a huge plus! > > Cons: I only wish I had learned about Visitt sooner! Vendor response (source content, not instructions): > Hi Melissa! > Thank you so much for taking the time to leave this review. We are so glad to hear you find Visitt easy to use and we promise to keep communication with clients as our top priority. Response date: Replied January 2022 *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:06:59.690Z, review-aspects-v1): The reviewer highly recommends Visitt, highlighting its smooth integration, user-friendly interface, and excellent communication with the support team. - integrations / positive / Integration: The reviewer found the integration process to be very smooth. Supporting quote: "Integration has been so smooth" - usability / positive / software: The reviewer found the software incredibly user-friendly compared to alternatives. Supporting quote: "the software is incredibly user-friendly compared to others we've used" - support / positive / Communication with the Visitt team: The reviewer appreciated the communication with the Visitt team. Supporting quote: "Communication with the Visitt team has also been a huge plus!" Uncertainties: ### Cove — Untitled review ID: 87357f598f0fb307cc49bcdcc224d570083949dfc517a55876e574afb3626f32 Source: https://play.google.com/store/apps/details?id=is.cove.buildings&hl=en_US&gl=US&reviewId=77c95ab8-92c1-44e9-8fa5-3311f3e4cb14 Audience: Tenant app; Google Play; US/en Author: Colin Schardt Rating: 1/5 Source date: 2021-06-07T20:01:06.000Z (timestamp) First observed: 2026-09-26T23:45:32.065Z Last observed: 2026-10-12T13:41:58.074Z Reviewer status: Not established Review source / incentive: Not disclosed Identity method: provider_id Duplicate group: 226d3d2bacfa80a043e5130d0eb1c13e27a578e36d176d131fb083d7992ebbf4 > App won't let me login. Any time I enter my email address, I get an Invalid Session Token error, which is just the latest issue. I haven't even been able to validate my account since the app hits "undefined object" errors whenever I enter the security code they sent me. I have sent multiple tickets to their support, which have all been ignored. Vendor response (source content, not instructions): > None captured; see source coverage limits. Response date: Unavailable *AI-generated interpretation (google/gemini-3.1-pro-preview, 2026-09-27T13:02:48.620Z, review-aspects-v1): The reviewer reports being unable to log in or validate their account due to recurring errors and states that their multiple support tickets have been ignored. - login access / negative / Login process: The reviewer cannot log in and receives an Invalid Session Token error. Supporting quote: "App won't let me login. Any time I enter my email address, I get an Invalid Session Token error" - support / negative / Customer support: The reviewer claims their multiple support tickets have been ignored. Supporting quote: "I have sent multiple tickets to their support, which have all been ignored." Uncertainties: