Where Is My 6 Digit Login Code?
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As part of the app login process and dashboard login process, you will receive a 6 digit login code. If you hit 'insert password instead', you will have the option to enter your password to login. If you have not set one, you can select 'Forget password' after selecting 'insert password instead.' This code will appear in your inbox within a few minutes, but if you do not receive it there might be a few reasons:
Possible Reason
Solution
Check Spam/Junk Folders
Emails containing access codes or reset links may end up in spam
or junk folders. Check these folders if the code does not arrive
in your inbox.
Your company might be blocking emails from Cove.
Company filters and firewall rules can block notification emails.
Ask IT to whitelist @cove.is sender addresses/domains and the email
service used by your building.
Account Suppression
Emails may be suppressed in the system, preventing users from receiving
codes. Contact support to check and remove any email suppressions.
If you are a regular user attempting to use your building's web dashboard, you might need to log in first to the app.
Regular users are recommended to download and log into their building
app to complete their account registration. Once a user, they will be able to access the web dashboard (if applicable). This
depends if the site has set up web dashboard access for regular users.
Your email might not match your email in the system.
Your profile is attached to your email address. Please reach out
to the property team at your building or your tenant's point of contact
to check that the email you are using is accurate to what is in Cove.
You might not yet have an account.
In order to log into the app or dashboard, you might need to be added
first depending on your sites setup. Please reach out to the property
team at your building or your tenant's point of contact to add you
to the system with the correct role.
Technical Support.
If none of these steps resolve the issue, contact technical support
through the provided email to investigate further and ensure the
code is sent properly from the backend. When contacting Cove Support,
include your email address, building name, and whether you’re using
mobile or web.