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Customer reviews

What customers describe, what changes, and where to investigate. Checked daily at 13:00 UTC. Results update as each source finishes; Monday’s check is included in the weekly collection.

*AI-generated interpretations, not verified product defects or approved JLL/PRISM guidance. Treat a recurring complaint as a question to test in discovery or a demo, not a claim to repeat about a competitor.

2 / 8sources collected and current

54distinct review groups in the archive

54groups with AI analysis

Observed in the last seven days

Changes are dated by collection time. A newly discovered review may have been written earlier. The first collection establishes a baseline and is excluded from this feed.

No review or response changes recorded after the initial baseline. Check source health before interpreting a quiet week.

Ratings by source

Tenant-app users and property-operations buyers are different audiences. App-store totals include rating-only submissions; software directories count reviews. Compare a source with its own history.

Source / audienceRatingTotalChange since prior checkHealth
Cove · Apple App StoreTenant app · US3.26 / 534 ratingsUnchanged rating
Unchanged count
Collection failed2026-10-11Firecrawl HTTP 402 (payment required: check the provider account credits or billing)
Cove · G2Property operations · English listingUnrated0 reviewsBaseline rating
Unchanged count
Collection failed2026-10-11Firecrawl HTTP 402 (payment required: check the provider account credits or billing)
Cove · Google PlayTenant app · US/en2.79 / 515 ratingsUnchanged rating
Unchanged count
Collected2026-10-12
Cove · Software AdviceProperty operations · English listing4.30 / 57 reviewsUnchanged rating
Unchanged count
Collection failed2026-10-11Firecrawl HTTP 402 (payment required: check the provider account credits or billing)
Visitt · G2Property operations · English listing5.00 / 57 reviewsUnchanged rating
Unchanged count
Collection failed2026-10-10Firecrawl HTTP 402 (payment required: check the provider account credits or billing)
Visitt · Software AdviceProperty operations · English listing4.80 / 59 reviewsUnchanged rating
Unchanged count
Collection failed2026-10-11Firecrawl HTTP 402 (payment required: check the provider account credits or billing)
Visitt+ · Apple App StoreTenant app · US2.67 / 512 ratingsUnchanged rating
Unchanged count
Collection failed2026-10-11Firecrawl HTTP 402 (payment required: check the provider account credits or billing)
Visitt+ · Google PlayTenant app · US/en2.63 / 519 ratingsUnchanged rating
Unchanged count
Collected2026-10-12

Recurring themes in the captured sample*

A theme appears here when at least two distinct review groups mention it. These are counts in the archive, not market-wide rates or necessarily current problems. Open the evidence to check the review dates.

AudienceTheme / sentimentReviews mentioning itEvidence
VisittProperty operationsusability · positive12 of 16 analyzed groups
16 captured groups
Review 1 · Review 2 · Review 3 · Review 4 · Review 5 · Review 6 · Review 7 · Review 8 · Review 9 · Review 10 · Review 11 · Review 12
VisittProperty operationsoperations · positive9 of 16 analyzed groups
16 captured groups
Review 1 · Review 2 · Review 3 · Review 4 · Review 5 · Review 6 · Review 7 · Review 8 · Review 9
CoveTenant appreliability · negative8 of 21 analyzed groups
21 captured groups
Review 1 · Review 2 · Review 3 · Review 4 · Review 5 · Review 6 · Review 7 · Review 8
CoveTenant applogin access · negative7 of 21 analyzed groups
21 captured groups
Review 1 · Review 2 · Review 3 · Review 4 · Review 5 · Review 6 · Review 7
CoveProperty operationssupport · positive5 of 7 analyzed groups
7 captured groups
Review 1 · Review 2 · Review 3 · Review 4 · Review 5
CoveProperty operationsusability · positive5 of 7 analyzed groups
7 captured groups
Review 1 · Review 2 · Review 3 · Review 4 · Review 5
VisittProperty operationssupport · positive5 of 16 analyzed groups
16 captured groups
Review 1 · Review 2 · Review 3 · Review 4 · Review 5
CoveTenant appperformance · positive4 of 21 analyzed groups
21 captured groups
Review 1 · Review 2 · Review 3 · Review 4
CoveProperty operationsimplementation · positive4 of 7 analyzed groups
7 captured groups
Review 1 · Review 2 · Review 3 · Review 4
VisittTenant applogin access · negative3 of 10 analyzed groups
10 captured groups
Review 1 · Review 2 · Review 3
CoveTenant appimplementation · positive3 of 21 analyzed groups
21 captured groups
Review 1 · Review 2 · Review 3
CoveTenant appsupport · positive3 of 21 analyzed groups
21 captured groups
Review 1 · Review 2 · Review 3
VisittProperty operationsimplementation · positive3 of 16 analyzed groups
16 captured groups
Review 1 · Review 2 · Review 3
VisittProperty operationsusability · negative3 of 16 analyzed groups
16 captured groups
Review 1 · Review 2 · Review 3
VisittTenant appusability · positive3 of 10 analyzed groups
10 captured groups
Review 1 · Review 2 · Review 3
CoveTenant appusability · positive2 of 21 analyzed groups
21 captured groups
Review 1 · Review 2
CoveProperty operationsusability · negative2 of 7 analyzed groups
7 captured groups
Review 1 · Review 2
CoveProperty operationsoperations · positive2 of 7 analyzed groups
7 captured groups
Review 1 · Review 2
CoveProperty operationstenant experience · positive2 of 7 analyzed groups
7 captured groups
Review 1 · Review 2
VisittTenant apptenant experience · positive2 of 10 analyzed groups
10 captured groups
Review 1 · Review 2
CoveTenant appsupport · negative2 of 21 analyzed groups
21 captured groups
Review 1 · Review 2
CoveTenant apptenant experience · positive2 of 21 analyzed groups
21 captured groups
Review 1 · Review 2
VisittTenant appnotifications · negative2 of 10 analyzed groups
10 captured groups
Review 1 · Review 2
VisittTenant appreliability · negative2 of 10 analyzed groups
10 captured groups
Review 1 · Review 2
VisittProperty operationsperformance · positive2 of 16 analyzed groups
16 captured groups
Review 1 · Review 2

Review evidence

Includes historical reviews. Exact author/text/rating matches are grouped for theme counts; individual source records remain visible.

Visitt · Tenant app

Visitt · Tenant app · Google Play

because I didn't know that I needed an invite to use this app from Building management.

1 / 5 · GREGORY L RODGERS · Source date: 2026-09-25T06:01:11.000Z (timestamp)

The reviewer noted confusion regarding the app's onboarding process, stating they were unaware that an invitation from building management was required to gain access.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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because I didn't know that I needed an invite to use this app from Building management.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · App access requirement
The reviewer did not know an invite from building management was necessary to use the app.

I didn't know that I needed an invite to use this app from Building management.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 1.0.0. Review identity: provider_id.

Read original review ↗

Visitt · Tenant app · Google Play

It's meh. Every time I try to upload an image for a maintenance request it freezes.

2 / 5 · eric ofoe · Source date: 2026-01-11T20:18:40.000Z (timestamp)

The reviewer expresses a mediocre overall impression of the app, highlighting a specific issue where the application freezes during image uploads for maintenance requests.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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It's meh. Every time I try to upload an image for a maintenance request it freezes.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

performance · negative · image upload feature
The app freezes whenever the user tries to upload an image for a maintenance request.

Every time I try to upload an image for a maintenance request it freezes.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 0.3.1. Review identity: provider_id.

Read original review ↗

Visitt · Tenant app · Apple App Store

Visitt+ is the best

5 / 5 · HarryK10! · Source date: 2025-04-13T20:30:32-07:00 (timestamp)

The reviewer praises the Visitt+ app as very helpful for booking amenities and communicating with the building team, highlighting its ease of navigation and quick usability.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Very helpful app with booking amenities and contacting building team with any questions or concerns. Super easy to navigate and use quickly.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

booking · positive · booking amenities
The app is very helpful for booking amenities.

Very helpful app with booking amenities

tenant experience · positive · contacting building team
The app is helpful for contacting the building team with questions or concerns.

contacting building team with any questions or concerns

usability · positive · app navigation
The app is very easy to navigate and use quickly.

Super easy to navigate and use quickly.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 0.2.2. Review identity: provider_id.

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Visitt · Tenant app · Google Play

I'm not receiving a code.

1 / 5 · Margo McKee · Source date: 2024-11-06T15:26:07.000Z (timestamp)

The reviewer reports that they are not receiving a verification code.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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I'm not receiving a code.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · verification code
The reviewer states they are not receiving a code.

I'm not receiving a code.

Uncertainties: It is unclear whether the missing code is for initial registration, login, or another feature.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 0.2.3. Review identity: provider_id.

Read original review ↗

Visitt · Tenant app · Apple App Store

Best property management app

5 / 5 · Lifetime 4601 · Source date: 2023-12-13T09:50:39-07:00 (timestamp)

The reviewer praises the app as the best property management app, noting it is easy to download and highly intuitive. Although they experienced some initial setup issues, these were resolved, and they particularly appreciate the communication features and the ability to receive work order updates without calling.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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The app was really easy to download and understand how to use. There were some issues when we first got it in the building to set up, But once we figured them out it’s been a breeze to use and work with! Super intuitive and I love the communication feature and being able to get an update on work orders versus having to call.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · App usability
The reviewer found the app very easy to download, understand, and intuitive to use.

The app was really easy to download and understand how to use.

implementation · mixed · Initial setup
The reviewer notes there were some initial setup issues in the building, but they were resolved.

There were some issues when we first got it in the building to set up, But once we figured them out it’s been a breeze to use and work with!

tenant experience · positive · Communication and work order updates
The reviewer loves the communication feature and the convenience of getting work order updates without having to call.

Super intuitive and I love the communication feature and being able to get an update on work orders versus having to call.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 0.2.2. Review identity: provider_id.

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Visitt · Tenant app · Google Play

The messaging layout is weird, but most importantly I don't ever get notifications on my phone which delays ma…

1 / 5 · Elliott Rodriguez · Source date: 2023-07-10T14:10:09.000Z (timestamp)

The reviewer notes that the messaging layout is strange and reports a complete lack of phone notifications, which they claim delays maintenance follow-ups.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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The messaging layout is weird, but most importantly I don't ever get notifications on my phone which delays maintenance follow-ups.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

usability · negative · messaging layout
The reviewer finds the messaging layout to be weird.

The messaging layout is weird

notifications · negative · phone notifications
The reviewer states they never receive notifications on their phone, which delays maintenance.

I don't ever get notifications on my phone which delays maintenance follow-ups.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 0.1.16. Review identity: provider_id.

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Visitt · Tenant app · Apple App Store

App never loads

1 / 5 · as0923! · Source date: 2023-06-15T14:14:03-07:00 (timestamp)

The reviewer reports that the app rarely works and frequently fails to load, requiring them to delete and reinstall it. Consequently, they miss important notifications and cannot submit maintenance tickets, though they note the UI itself is easy to use.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Terrible. My apartment building uses this app for notifications and it rarely ever works. Most times it does not load and I have to delete and redownload the app several times. I often miss important notifications and cannot use it to enter important things such as maintenance tickets etc. The UI is easy to use however this truly is one of the worst apps I’ve used due to the immense amount of issues

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · App loading
The app rarely works and frequently fails to load, requiring multiple reinstallations.

Most times it does not load and I have to delete and redownload the app several times.

notifications · negative · Notifications
The reviewer often misses important notifications due to the app's unreliability.

I often miss important notifications

operations · negative · Maintenance tickets
The reviewer cannot use the app to submit maintenance tickets.

cannot use it to enter important things such as maintenance tickets etc.

usability · positive · UI
The user interface is easy to use.

The UI is easy to use

First observed 2026-09-26 · Last seen 2026-10-11 · App version 0.1.16. Review identity: provider_id.

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Visitt · Tenant app · Apple App Store

ABSOLUTELY HORRIBLE

1 / 5 · DumbassAPPs · Source date: 2023-05-03T12:37:26-07:00 (timestamp)

The reviewer expresses extreme frustration with the app, citing constant crashes, inconsistent loading, and repetitive login code requests. They note they are forced to use it for package notifications.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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This is by far one of the worst Apps I’ve ever been forced to use. This App is the only way I know that packages have arrived at my building so I have no choice as it’s their system and ecology. It crashes constantly, doesn’t load consistently and keeps asking me to verify my phone number and inputting a login code. Then once I’m back in it crashes. The screen doesn’t load. When it does guess what? It crashes again. Then asks me to request another logon code. Then the cycle repeats. THE WORST APP I HAVE EVER USED BY FAR.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · App stability
The app crashes constantly and fails to load consistently.

It crashes constantly, doesn’t load consistently

login access · negative · Login process
The app repeatedly asks for phone verification and login codes, creating a frustrating cycle.

keeps asking me to verify my phone number and inputting a login code.

notifications · neutral · Package notifications
The app is the only method the user has to know when packages arrive at their building.

This App is the only way I know that packages have arrived at my building

Uncertainties: It is unclear if the crashing issues are specific to the user's device or a widespread application defect.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 0.1.16. Review identity: provider_id.

Read original review ↗

Visitt · Tenant app · Google Play

Nice app

3 / 5 · Roi Eyal · Source date: 2022-06-01T12:16:03.000Z (timestamp)

The reviewer left a very brief positive review, simply stating that the app is nice.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Nice app

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

other · positive · App
The reviewer stated the app is nice.

Nice app

First observed 2026-09-26 · Last seen 2026-10-12 · App version 0.1.16. Review identity: provider_id.

Read original review ↗

Visitt · Tenant app · Google Play

Does what it needs to do

4 / 5 · Jacob Kili · Source date: 2021-11-04T16:46:37.000Z (timestamp)

The reviewer states that the application successfully performs its required functions.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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Does what it needs to do

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

performance · positive · The app
The reviewer notes that the app fulfills its necessary functions.

Does what it needs to do

First observed 2026-09-26 · Last seen 2026-10-12 · App version 0.1.12. Review identity: provider_id.

Read original review ↗

Cove · Tenant app

Cove · Tenant app · Apple App Store

Doesn’t work

1 / 5 · RockinRob2026 · Source date: 2026-08-12T01:37:40-07:00 (timestamp)

The reviewer reports being unable to use the app because verification codes were never received across three different email addresses, making account creation impossible.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Tried to use the app and kept sending a code to my email but never arrived. Tried 3 different email addresses and nothing ever came in. Seems to be no way to create a new account. App simply doesn’t work.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · Account creation and email verification
The reviewer claims they could not create an account because the required verification codes never arrived at any of the three email addresses they tried.

kept sending a code to my email but never arrived. Tried 3 different email addresses and nothing ever came in.

reliability · negative · App functionality
The reviewer concludes that the app does not work at all due to the login issues.

App simply doesn’t work.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 30.18.1. Review identity: provider_id.

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Cove · Tenant app · Google Play

This app feels like a surveillance platform disguised as a convenience tool. Buildings managed perfectly well …

1 / 5 · Athena Depper · Source date: 2026-06-05T12:10:04.000Z (timestamp)

The reviewer expresses strong concerns about the app's data collection, describing it as an intrusive surveillance tool and a potential security risk that provides little benefit over traditional building management.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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This app feels like a surveillance platform disguised as a convenience tool. Buildings managed perfectly well for decades without needing to track tenant activities through a centralized app. The amount of data that can be collected and aggregated is excessive for the "benefits" provided. Unnecessary, intrusive, and a security risk WHEN (not if) the data is compromised.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

privacy · negative · data collection
The reviewer feels the app collects an excessive amount of data compared to the benefits it provides.

The amount of data that can be collected and aggregated is excessive for the "benefits" provided.

privacy · negative · app security and privacy
The reviewer believes the app is intrusive and poses a significant security risk if data is compromised.

Unnecessary, intrusive, and a security risk WHEN (not if) the data is compromised.

First observed 2026-09-26 · Last seen 2026-10-12. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Google Play

After reviewing and going through beta deployments of many tenant experience apps, Cove has been the most cons…

5 / 5 · Chayse Goda · Source date: 2026-02-25T16:34:22.000Z (timestamp)

The reviewer notes that after testing multiple tenant experience apps, Cove proved to be the most consistent in terms of platform configuration, deployment, and ongoing support.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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After reviewing and going through beta deployments of many tenant experience apps, Cove has been the most consistent through platform configuration, deployment and ongoing support.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

implementation · positive · platform configuration and deployment
The reviewer found Cove to be the most consistent app during configuration and deployment compared to others.

Cove has been the most consistent through platform configuration, deployment

support · positive · ongoing support
The reviewer states that Cove provides consistent ongoing support.

and ongoing support.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 30.8.0. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Apple App Store

Great app and amazing support

5 / 5 · rucci_c · Source date: 2025-12-18T12:38:09-07:00 (timestamp)

The reviewer praises the app for its flawless cross-device functionality and commends the support team for being diligent and receptive to feedback.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

The app works flawlessly, I feel I can get the same work done no matter if I am on my computer or phone. The support team is incredibly diligent and are receptive to feedback. You can tell this is a product they are proud of and want to continue developing.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

performance · positive · The app
The reviewer states the app works flawlessly across devices.

The app works flawlessly, I feel I can get the same work done no matter if I am on my computer or phone.

support · positive · The support team
The reviewer found the support team to be diligent and open to feedback.

The support team is incredibly diligent and are receptive to feedback.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 30.4.0. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Apple App Store

Works really well

5 / 5 · DanJames8631 · Source date: 2025-12-16T09:36:52-07:00 (timestamp)

The reviewer states that the app works well overall and that the training provided during the recent rollout was good.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

My building added this recently - overall works great and the training was good.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

performance · positive · app
The reviewer states the app works great overall.

overall works great

implementation · positive · training
The reviewer notes that the training provided was good.

the training was good

First observed 2026-09-26 · Last seen 2026-10-11 · App version 30.4.0. Review identity: provider_id.

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Cove · Tenant app · Apple App Store

Intuitive, clean, and efficient!

5 / 5 · sourskitz6473 · Source date: 2025-12-03T08:50:36-07:00 (timestamp)

The reviewer praises the Cove app for its intuitive design, smooth setup, responsive team, and its ability to improve visibility and standardize processes for their property management team.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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The Cove app gives us clear visibility within our building and between our property management team. response times, completion rates, and tenant satisfaction in one app. Setup was smooth, the team is responsive, and the product keeps improving. It’s helped us standardize processes and prove results to stakeholders. Excellent app!

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · Cove app
The reviewer finds the app intuitive, clean, and efficient.

Intuitive, clean, and efficient!

implementation · positive · Setup
The reviewer states that the setup process was smooth.

Setup was smooth

support · positive · team
The reviewer notes that the team is responsive.

the team is responsive

operations · positive · processes
The reviewer mentions the app helped standardize processes and prove results to stakeholders.

It’s helped us standardize processes and prove results to stakeholders.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 30.4.0. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Google Play

The app isn't working for me.

1 / 5 · Tywhanda McDaniel · Source date: 2025-08-01T14:07:46.000Z (timestamp)

The reviewer states that the app is currently not working for them.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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The app isn't working for me.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · The app
The reviewer claims the app is not functioning for them.

The app isn't working for me.

Uncertainties: The specific issue, error, or feature causing the app to not work is unspecified.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 24.30.0. Review identity: provider_id.

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Cove · Tenant app · Google Play

Stuck on Setting Up Your Account after clicking access and going through permissions windows which was approve…

1 / 5 · Jonathan Helton · Source date: 2025-07-07T12:46:53.000Z (timestamp)

The reviewer reports being unable to complete account setup, stating the app gets stuck after permissions are approved.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Stuck on Setting Up Your Account after clicking access and going through permissions windows which was approved.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · Account setup
The reviewer claims the app gets stuck on the setup screen after approving permissions.

Stuck on Setting Up Your Account after clicking access and going through permissions windows which was approved.

First observed 2026-09-26 · Last seen 2026-10-12. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Apple App Store

App seems trash

1 / 5 · Nestor McDade · Source date: 2025-05-14T05:32:22-07:00 (timestamp)

The reviewer expresses strong dissatisfaction with the app, stating they were unable to receive the initial welcome email.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

Couldn’t even get the initial welcome email. If I could rate it lower I would.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · initial welcome email
The reviewer claims they could not receive the initial welcome email to access the app.

Couldn’t even get the initial welcome email.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.25.0. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Apple App Store

AWFUL!

1 / 5 · Mckan514w · Source date: 2025-03-08T14:06:45-07:00 (timestamp)

The reviewer expresses extreme frustration with the app, stating they are unable to complete setup because the app fails to send the required email code. They also note there is no way to contact support for assistance.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

Read review, evidence and response

Requires a code to set up but the app never emails it to you… endless circle of enter your email never to recurve anything and no way to contact anyone for help. My building confirms my email is set up in the system so clearly an app issue. Wish 0 stars was an option

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · setup code email
The app fails to send the required setup code via email, resulting in an endless loop.

Requires a code to set up but the app never emails it to you… endless circle of enter your email never to recurve anything

support · negative · customer support access
There is no way to contact anyone for help when experiencing issues.

no way to contact anyone for help.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.20.0. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Apple App Store

Great idea. Unreliable

1 / 5 · jujoh0 · Source date: 2025-02-05T05:59:53-07:00 (timestamp)

The reviewer appreciates the concept of using the app for building access but reports that it is highly unreliable, frequently requiring them to manually verify their identity at the lobby.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

Read review, evidence and response

The idea is good to use the phone app to scan into the building but fails to work too often. I end up having to go to the lobby and show my driver's license, etc.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · app scanning functionality
The app frequently fails when trying to scan into the building.

fails to work too often

tenant experience · positive · app concept
The reviewer thinks using the phone app for building access is a good idea.

The idea is good to use the phone app to scan into the building

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.18.1. Review identity: provider_id.

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Cove · Tenant app · Apple App Store

Just downloaded, app crashes immediately

1 / 5 · Romesh R. · Source date: 2024-12-12T03:58:08-07:00 (timestamp)

The reviewer reports that the app crashes immediately upon opening right after downloading it, expressing strong dissatisfaction.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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I just downloaded the app and can’t open it b/c it crashed immediately. If I could leave zero stars I would!

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · App stability
The reviewer states the app crashes immediately and cannot be opened.

I just downloaded the app and can’t open it b/c it crashed immediately.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.15.1. Review identity: provider_id.

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Cove · Tenant app · Google Play

Keeps running in the background and when I'm in an elevator with a sensor, it "connects" and beeps for every s…

2 / 5 · Sarah Kamins · Source date: 2024-11-08T12:33:14.000Z (timestamp)

The reviewer complains that the app constantly runs in the background and triggers a beep for every floor when riding an elevator with a sensor.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Keeps running in the background and when I'm in an elevator with a sensor, it "connects" and beeps for every single floor.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

tenant experience · negative · Background activity and sensor connection
The reviewer notes the app runs in the background and beeps at every floor when connecting to elevator sensors.

Keeps running in the background and when I'm in an elevator with a sensor, it "connects" and beeps for every single floor.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 24.13.1. Review identity: provider_id.

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Cove · Tenant app · Apple App Store

Doesn’t work

1 / 5 · Jjhhggjnvook · Source date: 2024-10-22T08:18:09-07:00 (timestamp)

The reviewer states that the app does not work and crashes whenever they attempt to open it.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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App crashes when I try to open it

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · App
The reviewer claims the app crashes upon opening.

App crashes when I try to open it

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.13.1. Review identity: provider_id.

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Cove · Tenant app · Apple App Store

Does not open

1 / 5 · Dukeparent · Source date: 2024-10-05T09:21:03-07:00 (timestamp)

The reviewer states that the application cannot be opened after being downloaded.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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Downloaded but cannot open it.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · App launch
The reviewer claims the app fails to open after downloading.

Downloaded but cannot open it.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.12.2. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Apple App Store

Great app

5 / 5 · 897113 · Source date: 2024-08-23T10:25:15-07:00 (timestamp)

The reviewer describes the app as great, highlighting its ease of use, frequent updates, and positive reception from tenants.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-29

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Easy to use. Constant updates. Tenants enjoy it too.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · app interface
The reviewer states the app is easy to use.

Easy to use.

performance · positive · app updates
The reviewer notes that the app receives constant updates.

Constant updates.

tenant experience · positive · tenant satisfaction
The reviewer claims that tenants enjoy using the app.

Tenants enjoy it too.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.8.1. Review identity: provider_id.

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Cove · Tenant app · Apple App Store

App crashes every time I try to open it

1 / 5 · 819417 · Source date: 2024-08-14T14:45:55-07:00 (timestamp)

The reviewer reports that the app crashes immediately upon opening, preventing them from logging in. They note having tried troubleshooting and contacting customer service without success.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-29

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The app crashes whenever I tap on it. I haven’t been able to login. Flagging so hopefully the glitch can be fixed as I’ve tried everything on my end- including contacting customer service.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · App stability
The app crashes every time the user tries to open it.

The app crashes whenever I tap on it.

login access · negative · Login process
The user is unable to log in due to the app crashing.

I haven’t been able to login.

support · neutral · Customer service
The user contacted customer service to resolve the issue.

including contacting customer service.

Uncertainties: It is unclear if customer service has responded to the user's inquiry yet.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 24.8.1. Review identity: provider_id.

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Cove · Tenant app · Apple App Store

Won’t send emails to login

1 / 5 · TypicalFoxNewsWatcher · Source date: 2024-07-17T03:52:02-07:00 (timestamp)

The reviewer expresses frustration that the app fails to send the required email code needed to log in.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-29

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Imagine making an app that requires a code from your email but it can’t email you

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · email login code
The reviewer claims the app does not send the email code required for logging in.

Imagine making an app that requires a code from your email but it can’t email you

First observed 2026-09-26 · Last seen 2026-10-11 · App version 23.29.0. Review identity: provider_id.

Read original review ↗

Cove · Tenant app · Apple App Store

Constantly Freezes

1 / 5 · TLesser · Source date: 2023-07-04T11:16:07-07:00 (timestamp)

The reviewer reports that the app constantly freezes, requiring them to uninstall and reinstall it in order to make a reservation.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-29

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This app constantly freezes up and I have to uninstall and reinstall when I want to make a reservation. Come on!!!!

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

reliability · negative · app
The app freezes constantly.

This app constantly freezes up

booking · negative · reservation process
The user must uninstall and reinstall the app to make a reservation.

have to uninstall and reinstall when I want to make a reservation.

First observed 2026-09-26 · Last seen 2026-10-11 · App version 23.1.34. Review identity: provider_id.

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Cove · Tenant app · Google Play

The app works well but I don't want it running in the background all the time especially since I only go to th…

2 / 5 · Adrian Young · Source date: 2022-11-18T18:57:49.000Z (timestamp)

The reviewer states the app works well but expresses frustration that it constantly runs in the background. They note having to force stop the app and desire a setting to close it completely when not in use.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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The app works well but I don't want it running in the background all the time especially since I only go to the office once a week and even then rarely have to use the app to open a door. I always have to force stop the app after rebooting my phone or using the app. I should be able to swipe it to close and not have it running in the background or have a setting to enable it to be stopped when not in use.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

performance · positive · App functionality
The reviewer states the app functions well.

The app works well

performance · negative · Background process
The reviewer dislikes that the app runs in the background constantly.

I don't want it running in the background all the time

usability · negative · App closure
The reviewer complains about having to force stop the app to close it.

I always have to force stop the app after rebooting my phone or using the app.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 23.1.9. Review identity: provider_id.

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Cove · Tenant app · Google Play

App won't let me login. Any time I enter my email address, I get an Invalid Session Token error, which is just…

1 / 5 · Colin Schardt · Source date: 2021-06-07T20:01:06.000Z (timestamp)

The reviewer reports being unable to log in or validate their account due to recurring errors and states that their multiple support tickets have been ignored.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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App won't let me login. Any time I enter my email address, I get an Invalid Session Token error, which is just the latest issue. I haven't even been able to validate my account since the app hits "undefined object" errors whenever I enter the security code they sent me. I have sent multiple tickets to their support, which have all been ignored.

Reviewer status: Not established · Review source / incentive disclosure: Not disclosed

No vendor response captured. Check the source’s response-coverage limits below.

login access · negative · Login process
The reviewer cannot log in and receives an Invalid Session Token error.

App won't let me login. Any time I enter my email address, I get an Invalid Session Token error

support · negative · Customer support
The reviewer claims their multiple support tickets have been ignored.

I have sent multiple tickets to their support, which have all been ignored.

First observed 2026-09-26 · Last seen 2026-10-12 · App version 2.3.21. Review identity: provider_id.

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Cove · Property operations

Cove · Property operations · Software Advice

Satisfied Customer

4 / 5 · Brianna L. · Source date: July 2026 (month)

The reviewer reports a positive experience with Cove, highlighting its user-friendliness, smooth implementation, responsive support, and Yardi integration. They noted missing features like vendor directories and multi-property announcements compared to their previous system.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-10-04

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Positive, smooth experience. I'm glad we made the switch! I look forward to Cove's continual improvement and innovation for the Cove platform. We appreciate their receptiveness to feedback. Pros: Our agents with Cove have been super helpful and responsive. They have made the transition from our old platform to Cove, simple and smooth. Our tenants and maintenance staff find the product user friendly. Cove's ability to integrate with Yardi is a huge time saver on billable work orders. Cons: We hope for the directories feature to be available for vendors, just like Angus has. This is helpful because when you are managing a portfolio of properties. All properties may not use the same landscaper, fire company etc. Having their contact information at our fingertips in the app makes our job easier and faster when contacting our vendors, especially in the event of an emergency. We also hope for an "all building" or "all property" announcement to be available soon, as it was in Angus. This way, instead of sending an announcement for every single property, i.e. "Management, maintenance and cleaning will be closed on Christmas Day", we can send one memo, which makes our job easier and faster. The ultimate benefit of a well-designed work order platform is the efficiency it can help the office and maintenance staff achieve, which ultimately translates into better service and happier tenants! Reasons for choosing Cove: Cove has the ability to integrate with Yardi. Reasons for switching to Cove: Cove's ability to integrate with Yardi. The tenant experience option looked amazing. It had most all of the other features we were looking for.

Reviewer status: Verified reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

support · positive · Cove agents
Agents were helpful and responsive during the transition.

Our agents with Cove have been super helpful and responsive.

integrations · positive · Yardi integration
Integration with Yardi saves significant time on billable work orders.

Cove's ability to integrate with Yardi is a huge time saver on billable work orders.

usability · positive · Product usability
Tenants and maintenance staff find the platform easy to use.

Our tenants and maintenance staff find the product user friendly.

operations · negative · Vendor directories feature
The platform lacks a vendor directory feature, which makes managing portfolios harder.

We hope for the directories feature to be available for vendors, just like Angus has.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

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Cove · Property operations · Software Advice

Cove: Solid Performance with Potential for Visual and Usability Upgrades

3 / 5 · VerifiedReviewer · Source date: December 2025 (month)

The reviewer finds Cove to be an effective and reliable platform for tenant communication and work order management, praising its excellent customer service. However, they suggest that the visual appeal and usability of the reservation and work order processes could be improved.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Cove is an effective platform for general tenant communication and work order management. However, there is an opportunity to enhance its visual appeal and improve usability by introducing a more streamlined, intuitive, and engaging interface for tenants. Pros: Excellent customer service and a highly reliable platform. The experience is smooth with minimal bugs or issues, making it easy and dependable to use. Cons: I’d love to see reservation management and work order processes become more streamlined, visually appealing, and intuitive for users.

Reviewer status: Not established · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

support · positive · customer service
The reviewer praises the excellent customer service provided by the company.

Excellent customer service

reliability · positive · platform reliability
The reviewer states the platform is highly reliable with minimal bugs.

highly reliable platform. The experience is smooth with minimal bugs or issues

usability · negative · reservation and work order processes
The reviewer feels the reservation and work order processes need to be more streamlined and visually appealing.

I’d love to see reservation management and work order processes become more streamlined, visually appealing, and intuitive for users.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

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Cove · Property operations · Software Advice

Seamless Execution, Professional Results

5 / 5 · Sheri S. · Source date: August 2025 (month)

The reviewer praises Cove for consolidating property management tasks into an intuitive platform, improving workflow and saving time. They highlight the seamless implementation process, customizable features, and enhanced tenant engagement capabilities compared to their previous software.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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The Cove app has been an invaluable resource for our property. It consolidates everything we need—property management, work orders, tenant engagement, forms, etc. into one platform. The interface is intuitive and user-friendly, making daily operations smoother and more efficient. Compared to our previous app, which was outdated and limited to basic requests, Cove has dramatically improved our workflow. It’s saved our team so much time—we only wish we had made the switch sooner! Pros: Cove offers a wide range of features and can be tailored to meet your unique requirements, whether you're managing a single property or an entire portfolio. The design options allows you to streamline operations, improve communication, and do it within my budget. Cons: So far, we don’t have any cons. Switching platforms is never easy—especially in property management, where time is everything. But Cove made the transition seamless. They handled the heavy lifting, and all we had to do was provide the information. Reasons for switching to Cove: We needed more options that BE didn't offer, more on tenant engagement, tenant polls, tenant events, etc.

Reviewer status: Verified reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · Interface
The reviewer found the interface to be intuitive and user-friendly.

The interface is intuitive and user-friendly, making daily operations smoother and more efficient.

implementation · positive · Transition process
The reviewer states that Cove made the transition seamless by handling the heavy lifting.

But Cove made the transition seamless. They handled the heavy lifting, and all we had to do was provide the information.

operations · positive · Workflow and efficiency
The app consolidates necessary tools, dramatically improving workflow and saving time.

It consolidates everything we need—property management, work orders, tenant engagement, forms, etc. into one platform.

tenant experience · positive · Tenant engagement features
The reviewer switched to Cove for its superior tenant engagement options like polls and events.

We needed more options that BE didn't offer, more on tenant engagement, tenant polls, tenant events, etc.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Cove · Property operations · Software Advice

Cove Review

4 / 5 · Tracie L. · Source date: August 2025 (month)

The reviewer reports a smooth transition and launch with Cove, praising its user-friendly tenant and operations interfaces and helpful account managers. However, they note a missing feature for multi-day amenity reservations.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Overall, everything has ran smoothly, from the transition, to the launch for tenants, training, communication. So far so good. Pros: The tenant facing and operations portions of the app. Very user friendly. The account managers are extremely helpful. Cons: There are still some features we would like integrated but are just not available. Example: When reserving an amenity for multiple days, you have to enter each day separately, as opposed to making one reservation for all days. that's what comes to mind at the moment. Reasons for switching to Cove: Company asked all teams to switch to Cove, as Building Engines is ran by our competitor

Reviewer status: Verified reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · tenant facing and operations portions of the app
The app is very user friendly for both tenant and operations portions.

The tenant facing and operations portions of the app. Very user friendly.

support · positive · account managers
The account managers are extremely helpful.

The account managers are extremely helpful.

booking · negative · multi-day amenity reservations
Users cannot make a single reservation for multiple days and must enter each day separately.

When reserving an amenity for multiple days, you have to enter each day separately, as opposed to making one reservation for all days.

implementation · positive · transition and launch
The transition, launch, training, and communication ran smoothly.

Overall, everything has ran smoothly, from the transition, to the launch for tenants, training, communication.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Cove · Property operations · Software Advice

Highly Recommend Cove

5 / 5 · Ryan H. · Source date: July 2025 (month)

The reviewer highly recommends Cove, praising the tremendous implementation process, user-friendly product, and supportive staff.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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Overall, we had an outstanding experience with Cove and would highly recommend them as a trusted resource for both work order systems and apps. Pros: The implementation was tremendous and supported us throughout the entire process. They made sure our team was comfortable utilizing the product after we launched the app. Cons: Honestly, not much to dislike at Cove between the product (very user friendly) and the support staff. Reasons for switching to Cove: Poor customer support once you got past the sales process.

Reviewer status: Verified reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

implementation · positive · implementation
The implementation process was tremendous and well-supported.

The implementation was tremendous and supported us throughout the entire process.

usability · positive · product
The product is very user-friendly.

the product (very user friendly)

support · positive · support staff
The support staff is highly regarded and ensured the team was comfortable using the product.

They made sure our team was comfortable utilizing the product after we launched the app.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Cove · Property operations · Software Advice

333 Commerce Review

5 / 5 · Gybson R. · Source date: July 2025 (month)

The reviewer reports a wonderful experience with Cove, highlighting the communicative implementation process, personable staff, and comprehensive property management features. While they praise the platform's user-friendliness for tenants, they desire more detailed interaction metrics in the Email Builder.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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We have had nothing but a wonderful experience with Cove. We switched over from a different work order site and they were extremely communicative throughout the implementation process, which included them assisting in hosting a building launch event. Their entire staff is very personable! Pros: I love that it is a one stop shop for all of our building's needs. From the work order functions to the email builder, it covers a lot of ground for managing our property more efficiently. As for the tenants, it is extremely user friendly. We have received multiple comments on the functionality from the user side. Cons: The only thing I would change is the metrics on the Email Builder. I would love to see which tenant is interacting with specific events the most so that we can tailor our event programming to that.

Reviewer status: Verified reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

implementation · positive · implementation process
The vendor was extremely communicative during implementation and assisted with a building launch event.

they were extremely communicative throughout the implementation process, which included them assisting in hosting a building launch event.

operations · positive · platform features
The platform is a comprehensive tool that covers work orders and email building for efficient property management.

I love that it is a one stop shop for all of our building's needs. From the work order functions to the email builder, it covers a lot of ground for managing our property more efficiently.

usability · positive · tenant interface
The platform is extremely user-friendly for tenants.

As for the tenants, it is extremely user friendly.

reporting · negative · Email Builder metrics
The reviewer wants more detailed metrics in the Email Builder to see which tenants interact with specific events.

The only thing I would change is the metrics on the Email Builder. I would love to see which tenant is interacting with specific events the most

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

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Cove · Property operations · Software Advice

Improving the Tenant Experience

4 / 5 · Zulimar T. · Source date: July 2025 (month)

The reviewer praises Cove for its exceptional customer service and its ability to centralize tenant engagement and building updates. However, they note that the back-end feels dated and overly manual, and they desire better integration with Yardi for reservations.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

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Working with [sensitive content hidden]has been an absolute pleasure—their customer service truly goes above and beyond. The app has become our go-to hub for all things tenant and operations. While there are occasional limitations, it provides a centralized, streamlined experience that keeps our team and tenants connected. Pros: The engagement we’re able to foster through Cove has transformed how we connect with tenants. Everything from event sign-ups to building updates happens in one simple, interactive platform. Cons: Having worked in tech before, I find the back-end feels dated and overly manual. A few key updates could greatly improve efficiency and expand functionality. For instance, it should sync seamlessly with Yardi for both reservations and work orders, not just work orders.

Reviewer status: Verified reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

support · positive · customer service
The reviewer states that working with the customer service team has been an absolute pleasure.

Working with [sensitive content hidden]has been an absolute pleasure—their customer service truly goes above and beyond.

tenant experience · positive · tenant engagement
The reviewer notes that the platform has transformed how they connect with tenants for events and updates.

The engagement we’re able to foster through Cove has transformed how we connect with tenants.

usability · negative · back-end interface
The reviewer finds the back-end to be dated and overly manual.

Having worked in tech before, I find the back-end feels dated and overly manual.

integrations · negative · Yardi integration
The reviewer points out that the software should sync with Yardi for reservations, not just work orders.

For instance, it should sync seamlessly with Yardi for both reservations and work orders, not just work orders.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations

Visitt · Property operations · G2

Streamline and Submit Requests

5 / 5 · Verified User in Renewables & Environment · Source date: 2026-04-30 (day)

The reviewer finds Visitt easy to navigate and useful for streamlining requests and booking amenities, though they desire more time options.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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What do you like best about Visitt? It is very easy to navigate and very easy to submit requests. What do you dislike about Visitt? I wish there were more options then the ones given for various times. What problems is Visitt solving and how is that benefiting you? It streamlines the process of asking for help or booking an amenity without sending back and forth emails.

Reviewer status: Current User; Validated Reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · Navigation and request submission
The reviewer finds the platform very easy to navigate and submit requests.

It is very easy to navigate and very easy to submit requests.

booking · negative · Time options
The reviewer wishes there were more time options available.

I wish there were more options then the ones given for various times.

operations · positive · Request and booking process
The reviewer notes the software streamlines asking for help and booking amenities without email chains.

It streamlines the process of asking for help or booking an amenity without sending back and forth emails.

First observed 2026-09-26 · Last seen 2026-10-10. Review identity: provider_id.

Read original review ↗

Visitt · Property operations · G2

Effortless Property Management with Visitt

5 / 5 · Anonymous reviewer · Source date: 2026-01-07 (day)

The reviewer praises Visitt for making property management and tenant requests easier to track, noting an easy setup process, though they occasionally forget how to add new spaces.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

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What do you like best about Visitt? I like that Visitt helps us keep track of what's going on at the property and makes it easier for tenants to send requests for issues that need to be fixed. The setup was pretty easy as my manager took care of getting it all set up. What do you dislike about Visitt? Sometimes I forget how to add a new space to the site. What problems is Visitt solving and how is that benefiting you? I use Visitt to manage tenant requests, helping track what needs fixing. It keeps me informed about property issues and activities.

Reviewer status: Validated Reviewer · Review source / incentive disclosure: Seller invite

No vendor response captured. Check the source’s response-coverage limits below.

operations · positive · tracking property issues and tenant requests
The reviewer likes that the software helps track property activities and makes it easier for tenants to submit maintenance requests.

helps us keep track of what's going on at the property and makes it easier for tenants to send requests for issues that need to be fixed.

implementation · positive · setup process
The reviewer notes the setup was easy, as their manager handled it.

The setup was pretty easy as my manager took care of getting it all set up.

usability · negative · adding a new space
The reviewer sometimes forgets the process for adding a new space to the site.

Sometimes I forget how to add a new space to the site.

First observed 2026-09-26 · Last seen 2026-10-10. Review identity: provider_id.

Read original review ↗

Visitt · Property operations · G2

Effortless Customer Communication with Smart Auto Responses

5 / 5 · Anonymous reviewer · Source date: 2025-12-21 (day)

The reviewer praises Visitt for its ease of use and smart auto-responses, which help keep customers informed during the request process. They note they are not a frontend user and cannot think of any dislikes, suggesting feedback be sought from frontend users.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

What do you like best about Visitt? Simple to use and incorporates auto responses making it easy to keep our customers informed throughout the entire customer request process. What do you dislike about Visitt? I cannot think of anything that I dislike however I am not a frontend user. As such, I suspect you should enlist feedback from those frontend users. What problems is Visitt solving and how is that benefiting you? maintenance and service request logging and tracking

Reviewer status: Current User; Validated Reviewer · Review source / incentive disclosure: Seller invite

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · Visitt
The reviewer finds the software simple to use.

Simple to use

notifications · positive · auto responses
The reviewer likes the auto responses that keep customers informed.

incorporates auto responses making it easy to keep our customers informed throughout the entire customer request process.

operations · positive · maintenance and service request logging and tracking
The reviewer states the software solves problems related to logging and tracking maintenance and service requests.

maintenance and service request logging and tracking

Uncertainties: The reviewer is not a frontend user, so their experience does not reflect frontend usability.

First observed 2026-09-26 · Last seen 2026-10-10. Review identity: provider_id.

Read original review ↗

Visitt · Property operations · G2

All-in-One Communication Platform That Keeps Teams Connected

5 / 5 · Verified User in Commercial Real Estate · Source date: 2025-12-10 (day)

The reviewer praises Visitt for centralizing communication between their team and tenants, effectively solving previous communication breakdowns. Their only reported struggle is getting their engineers to fully utilize all of the platform's features.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

What do you like best about Visitt? The best thing I like is being able to communicate with my team as well as the tenant all in one place. What do you dislike about Visitt? I don't not like anything. My biggest struggle is getting my engineers to use all the bells and whistles of Visitt. What problems is Visitt solving and how is that benefiting you? Visitt is solving communication breakdowns by having the updates and conversation area.

Reviewer status: Current User; Validated Reviewer · Review source / incentive disclosure: Seller invite

No vendor response captured. Check the source’s response-coverage limits below.

operations · positive · Communication features
The reviewer appreciates being able to communicate with their team and tenants in a single platform.

The best thing I like is being able to communicate with my team as well as the tenant all in one place.

implementation · negative · Feature adoption
The reviewer struggles to get their engineers to use all the available features.

My biggest struggle is getting my engineers to use all the bells and whistles of Visitt.

First observed 2026-09-26 · Last seen 2026-10-10. Review identity: provider_id.

Read original review ↗

Visitt · Property operations · G2

Recommendation

5 / 5 · Anonymous reviewer · Source date: 2022-07-02 (day)

The reviewer highly recommends Visitt, praising its chat tools, mobile app, and delivery features. They note that the platform saves time, improves tenant satisfaction, and was surprisingly easy to implement.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

What do you like best about Visitt? Visitt has good chat tools for communicating directly with tenants and internally. They're connected with the work orders so it saves us a lot of time and misunderstandings we used to have in the past since everything is documented in one place. Our tenants have been really pleased with the changes also What do you dislike about Visitt? Nothing. I don’t need another tool and I like that there’s a mobile app as well so I use it when I do my daily rounds. We were getting lost between emails, phone calls and our accounting system. Recommendations to others considering Visitt: We were skeptical about introducing yet another solution, but we were pleasantly surprised at how easy it was to get started and figure everything out. The dashboards help me prioritize and zoom in on what needs to be done first What problems is Visitt solving and how is that benefiting you? Their delivery features have been a life saver for our package room team. They scan the bar codes and the tenants get automatically notified by SMS or email, and I finally have visibility on to how smoothly things are going. The tenants love the Visitt+ app, they use it to open work orders and chat with our front desk teams

Reviewer status: Current User; Validated Reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

operations · positive · Chat tools
The chat tools are effective for internal and tenant communication, saving time by connecting with work orders.

Visitt has good chat tools for communicating directly with tenants and internally.

usability · positive · Mobile app
The mobile app is highly useful for completing daily rounds.

I like that there’s a mobile app as well so I use it when I do my daily rounds.

implementation · positive · Onboarding process
The platform was surprisingly easy to set up and learn.

we were pleasantly surprised at how easy it was to get started and figure everything out.

operations · positive · Delivery features
The delivery features and barcode scanning have been extremely helpful for the package room team.

Their delivery features have been a life saver for our package room team.

First observed 2026-09-26 · Last seen 2026-10-10. Review identity: provider_id.

Read original review ↗

Visitt · Property operations · Software Advice

User Friendly

5 / 5 · Paul O. · Source date: February 2022 (month)

The reviewer states the product is user-friendly, quick, and easy to use, noting they have no complaints.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

Pros: Very easy to use. Quick and the functions are Easton use Cons: I have no issues using this product. No complaints

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · product usability
The reviewer finds the product very easy to use.

Very easy to use.

performance · positive · product speed
The reviewer notes the product is quick.

Quick

Uncertainties: The phrase 'Easton use' is likely a typo for 'easy to use', but the exact intended word is uncertain.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · Software Advice

Change can be Good

5 / 5 · brian m. · Source date: January 2022 (month)

The reviewer finds Visitt easy to use for accessing, saving, and printing information, noting that it is more interactive than their previous solution and currently has no drawbacks.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

Pros: ready info, also able to pull info, save and print with ease Cons: no cons at the moment...still an active user. I Reasons for switching to Visitt: Visitt is more interactive

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Brian, thank you so much for your feedback. You are right, change can be good, and in this case- it is! We are so happy to hear you are enjoying the Visitt app. We are enhancing our product every day to make it even more interactive and convenient for you to use. Stay in touch with us to hear about our brand new developments coming up in the next few months!

Replied January 2022

usability · positive · Information retrieval and saving
The reviewer states that information is readily available and easy to pull, save, and print.

ready info, also able to pull info, save and print with ease

usability · positive · Visitt platform
The reviewer switched to Visitt because they find it more interactive.

Visitt is more interactive

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · Software Advice

Review of training

5 / 5 · Typhani R. · Source date: January 2022 (month)

The reviewer found the software easy to use and very helpful following training, noting they will use it daily and have no complaints.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

Pros: Easy to use and very helpful. i will be using this software every day Cons: there is nothing least I like about this software

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Thank you very much for your review Typhani. We appreciate your kind words and we will keep working hard to make sure your experience with us keeps improving!

Replied February 2022

usability · positive · software
The reviewer states the software is easy to use and helpful.

Easy to use and very helpful.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · G2

Great App - very recommend

5 / 5 · Anonymous reviewer · Source date: 2021-12-08 (day)

The reviewer highly recommends Visitt, praising its ease of use, quick customer service, and continuous updates. They note it helps manage tenant communications and maintenance schedules across multiple properties, though they wish for automated monthly landlord reports.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-28

Read review, evidence and response

What do you like best about Visitt? The service is great. They have a very quick response time. The app is very easy to use both for us and for our tents. They keep on adding new developments and upgrading the app. What do you dislike about Visitt? The app is very good, but we would love it if we had the option to send monthly reports to the landlords automatically. Recommendations to others considering Visitt: This service will make your life so much easier and stress free What problems is Visitt solving and how is that benefiting you? The app helps us manage all communications with the tents through app. I can view many properties at once with their dashboards to spot urgent issues or red flags. We can keep to our maintenance schedules, and teams know what they are doing and when.

Reviewer status: Current User; Validated Reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

support · positive · customer service
The reviewer states the service is great with quick response times.

The service is great. They have a very quick response time.

usability · positive · app usability
The reviewer finds the app very easy to use for both staff and tenants.

The app is very easy to use both for us and for our tents.

reporting · negative · automated monthly reports
The reviewer notes the lack of an option to automatically send monthly reports to landlords.

we would love it if we had the option to send monthly reports to the landlords automatically.

operations · positive · property management dashboards
The reviewer appreciates the ability to view multiple properties at once to spot urgent issues and maintain schedules.

I can view many properties at once with their dashboards to spot urgent issues or red flags.

First observed 2026-09-26 · Last seen 2026-10-10. Review identity: provider_id.

Read original review ↗

Visitt · Property operations · Software Advice

Visitt in our tower (Pisgat Dan @ Ramat Gan, Israel)

4 / 5 · Daniel G. · Source date: December 2021 (month)

The reviewer finds Visitt to be a great system that organizes maintenance issues and improves transparency, noting it is better suited than Jira. However, they highlight several drawbacks including a poorly built mobile app, lack of video support, missing API documentation, and no integration with LPR systems.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

Welcoming feedback, trying their best to suit our needs. Great system, better suited then Jira and other solutions. Pros: makes some order in maintenance issues and brings more transparency both to tenants and to the tenants representatives. Cons: No support for videos, Hybrid app is not built well for mobile, probably they need to refactor No API docs No picture for packages module No integration to LPR systems for getting visitors car plate into the system

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Thanks for taking the time to leave a review. We're happy to hear that you've been enjoying Visitt so far. Your feedback is wonderful, it truly helps us improve. We have countless developments coming up in the next year and we can't wait to share them with you! Feel free to be in touch with us at info@visitt.io if you need anything.

Replied December 2021

partnership · positive · Vendor responsiveness
The vendor welcomes feedback and tries to suit the customer's needs.

Welcoming feedback, trying their best to suit our needs.

operations · positive · Maintenance tracking
The system organizes maintenance issues and increases transparency.

makes some order in maintenance issues and brings more transparency both to tenants and to the tenants representatives.

usability · negative · Mobile app
The hybrid mobile app is not built well and may need refactoring.

Hybrid app is not built well for mobile, probably they need to refactor

integrations · negative · LPR systems integration
There is no integration with LPR systems to capture visitor license plates.

No integration to LPR systems for getting visitors car plate into the system

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · Software Advice

Great Program

5 / 5 · Suzanne S. · Source date: December 2021 (month)

The reviewer praises Visitt for its ease of use, simple navigation, and excellent support during the transition. They note that tenants appreciate the system and its accessibility via email and phone, and that any problems were quickly resolved by the technical staff.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-26

Read review, evidence and response

The transition was made easy by the great support received from the Visitt staff. So far, the tenant likes the system very much. Pros: The ease of use, the simplicity of being able to navigate the website and the fact that all of my tenant's people have access to it via either email or their phones. Cons: So far, every problem that I encountered was quickly handled by the tech staff. Reasons for choosing Visitt: Mainly, the ease of use versus the others. Reasons for switching to Visitt: Needed an easier to understand system. Visitt provided that with ease.

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Suzanne, it's always such a pleasure working with you! We will make sure to keep improving our software to make your work even easier. As always, if you need anything else feel free to be in touch with us at info@visitt.io.

Replied December 2021

implementation · positive · transition
The reviewer found the transition easy due to great support from the staff.

The transition was made easy by the great support received from the Visitt staff.

usability · positive · ease of use
The reviewer highlights the platform's ease of use and simple navigation.

The ease of use, the simplicity of being able to navigate the website

tenant experience · positive · tenant access
The reviewer appreciates that tenants can easily access the system via email or phone.

all of my tenant's people have access to it via either email or their phones.

support · positive · tech staff
The reviewer states that the tech staff quickly handled any problems encountered.

every problem that I encountered was quickly handled by the tech staff.

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · Software Advice

Super Easy!

5 / 5 · Deanna S. · Source date: December 2021 (month)

The reviewer found the software very easy to use and praised the support team for their availability. They appreciated the accountability it provided for their technicians, though they noted a minor challenge when integrating it with their existing program.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

Read review, evidence and response

Love the team behind the program! They are always available to help! Pros: Very easy to use and love the accountability it provides to my techs! Cons: It was a small challenge to integrate the software with our current program but overall it worked!

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Thanks Deanna, it's always a pleasure working with you and the team! We are glad to see that you feel comfortable with our solution, and we will make sure to keep improving it for you.

Replied December 2021

support · positive · support team
The reviewer loves the team and notes they are always available to help.

Love the team behind the program! They are always available to help!

usability · positive · software usability
The reviewer found the software very easy to use.

Very easy to use

operations · positive · technician accountability
The reviewer loves the accountability the software provides for their technicians.

love the accountability it provides to my techs!

integrations · mixed · software integration
The reviewer experienced a small challenge integrating the software with their current program, but it ultimately worked.

It was a small challenge to integrate the software with our current program but overall it worked!

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · Software Advice

My review about Visitt

5 / 5 · Violetta I. · Source date: December 2021 (month)

The reviewer finds Visitt comfortable overall, praising its organized interface for both users and administrators, but notes that the mobile application is slow and needs improvement.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

Read review, evidence and response

Overall it is comfortable Pros: I really like how everything organized, it is nice interface for user and administrator Cons: mobile application need to improve, mostly slowly and need open browser

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Thank you Violetta, we appreciate your feedback! We work hard on our interface and we're super glad to hear about your positive experience. We have plenty of new updates to share regarding the the Visitt mobile app, we will make sure to be in touch with you. Feel free to be in touch with us directly at info@visitt.io.

Replied December 2021

usability · positive · interface
The reviewer likes the organization and finds the interface nice for users and administrators.

I really like how everything organized, it is nice interface for user and administrator

performance · negative · mobile application
The reviewer states the mobile app is slow and needs improvement.

mobile application need to improve, mostly slowly and need open browser

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · Software Advice

Elmaleh's review

4 / 5 · Dorothée E. · Source date: December 2021 (month)

The reviewer notes the software is quick once accustomed to it, but finds it confusing and complicated to use, and claims the maintenance team is not adequately informed of work orders.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

Read review, evidence and response

Building maintenance Pros: It is quickly after getting used but the maintenance team is not enough strongly informed of work orders Cons: A bit confused and complicated to use and not easy enough

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Thanks for taking the time to leave a review. We're happy to hear that you've enjoyed Visitt. We offer training and support for your maintenance teams, and we'd be happy to be in touch with you soon to clarify any unclear points. Feel free to be in touch with us at info@visitt.io too!

Replied December 2021

usability · negative · software usability
The reviewer finds the software confusing and complicated to use.

A bit confused and complicated to use and not easy enough

notifications · negative · work orders
The reviewer states the maintenance team is not adequately informed of work orders.

the maintenance team is not enough strongly informed of work orders

performance · positive · software speed
The reviewer notes the software is quick once they get used to it.

It is quickly after getting used

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Visitt · Property operations · G2

Recommendation

5 / 5 · Anonymous reviewer · Source date: 2021-12-01 (day)

The reviewer highly recommends Visitt, praising its user-friendliness across various roles, the valuable data it provides for managerial decisions, and the excellent, responsive customer support.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-28

Read review, evidence and response

What do you like best about Visitt? Visitt is very user-friendly, so all maintenance workers, managers, electricians, and general workers use it. The amount of data and determination with which they are collected dramatically helps in making managerial decisions to streamline work and business. What do you dislike about Visitt? None! The support and assistance in any request or problem or malfunction are very professional and courteous. The ear listening to the customer's needs is excellent! Visitt is highly recommended as a leading software in the field of operations management and asset maintenance. What problems is Visitt solving and how is that benefiting you? Visitt maintenance software is excellent software. The software enables efficient, continuous, and orderly work.

Reviewer status: Current User; Validated Reviewer · Review source / incentive disclosure: Organic

No vendor response captured. Check the source’s response-coverage limits below.

usability · positive · Visitt
The software is very user-friendly and adopted by various types of workers.

Visitt is very user-friendly, so all maintenance workers, managers, electricians, and general workers use it.

reporting · positive · amount of data
The data collected helps management make decisions to streamline business operations.

The amount of data and determination with which they are collected dramatically helps in making managerial decisions to streamline work and business.

support · positive · support and assistance
Customer support is professional, courteous, and attentive to needs.

The support and assistance in any request or problem or malfunction are very professional and courteous.

operations · positive · Visitt maintenance software
The software facilitates efficient and orderly work processes.

The software enables efficient, continuous, and orderly work.

First observed 2026-09-26 · Last seen 2026-10-10. Review identity: provider_id.

Read original review ↗

Visitt · Property operations · Software Advice

Great product!

5 / 5 · Melissa P. · Source date: November 2021 (month)

The reviewer highly recommends Visitt, highlighting its smooth integration, user-friendly interface, and excellent communication with the support team.

*AI-generated interpretation · google/gemini-3.1-pro-preview · 2026-09-27

Read review, evidence and response

Pros: Integration has been so smooth and the software is incredibly user-friendly compared to others we've used. Communication with the Visitt team has also been a huge plus! Cons: I only wish I had learned about Visitt sooner!

Reviewer status: Verified reviewer · Review source / incentive disclosure: Incentivized

Vendor response

Hi Melissa! Thank you so much for taking the time to leave this review. We are so glad to hear you find Visitt easy to use and we promise to keep communication with clients as our top priority.

Replied January 2022

integrations · positive · Integration
The reviewer found the integration process to be very smooth.

Integration has been so smooth

usability · positive · software
The reviewer found the software incredibly user-friendly compared to alternatives.

the software is incredibly user-friendly compared to others we've used

support · positive · Communication with the Visitt team
The reviewer appreciated the communication with the Visitt team.

Communication with the Visitt team has also been a huge plus!

First observed 2026-09-26 · Last seen 2026-10-11. Review identity: author_and_month; edits by the same named reviewer in the same month are treated as revisions.

Read original review ↗

Coverage and limits

Public review observations, not verified product defects or a representative satisfaction survey. Initial imports are baselines; newly found reviews can be old. Dates retain source precision. Ratings, samples and themes are separate by product, platform and user cohort. Exact author/text/rating matches are grouped within the same product/cohort; uncertain duplicates remain separate. Missing sampled reviews are not treated as deletions. Source failures retain prior history.

Review and social inference share the $10 monthly application allowance. $0.94 used or reserved this UTC month. Up to five uncached reviews per source capture are analyzed with google/gemini-3.1-pro-preview. Older reviews are analyzed gradually; missing analysis is shown explicitly. Text changes are re-analyzed. Vendor responses are preserved separately from reviewer sentiment.

Source details: Cove · Apple App Store reviews · Collection failed

US storefront; up to 50 most recent written reviews. Feed dates are Apple update timestamps; ratings include reviews without text.

Apple public RSS does not expose developer responses.

Recent snapshots:

  • 2026-10-11: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-10-10: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-10-09: 3.26 / 5, 34 ratings, 0 written reviews sampled
  • 2026-10-08: 3.26 / 5, 34 ratings, 0 written reviews sampled
  • 2026-10-07: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-10-06: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-10-05: 3.26 / 5, 34 ratings, 0 written reviews sampled
  • 2026-10-04: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-10-01: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-09-30: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-09-29: 3.26 / 5, 34 ratings, 14 written reviews sampled
  • 2026-09-28: 3.26 / 5, 34 ratings, 0 written reviews sampled
Source details: Cove · G2 reviews · Collection failed

Visible public review cards: 0 of 0 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings.

G2 vendor-response extraction is not connected.

Recent snapshots:

  • 2026-10-11: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-10: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-09: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-08: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-07: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-06: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-05: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-04: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-10-01: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-09-30: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-09-29: Unrated, 0 reviews, 0 written reviews sampled
  • 2026-09-28: Unrated, 0 reviews, 0 written reviews sampled
Source details: Cove · Google Play reviews · Collected

US / English; up to 100 newest written reviews. Rating-only entries excluded from the text sample.

Developer responses included where returned for sampled reviews.

Recent snapshots:

  • 2026-10-12: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-11: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-10: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-09: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-08: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-07: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-06: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-05: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-04: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-03: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-02: 2.79 / 5, 15 ratings, 7 written reviews sampled
  • 2026-10-01: 2.79 / 5, 15 ratings, 7 written reviews sampled
Source details: Cove · Software Advice review pool · Collection failed

Visible public review cards: 7 of 7 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings.

Vendor responses included where present in public review cards.

Related syndicated listings, not separately polled: www.capterra.com · www.getapp.com. Their counts are not added to this pool.

Recent snapshots:

  • 2026-10-11: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-10: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-09: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-08: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-07: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-06: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-05: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-04: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-01: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-09-30: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-09-29: 4.30 / 5, 7 reviews, 7 written reviews sampled
  • 2026-09-28: 4.30 / 5, 7 reviews, 7 written reviews sampled
Source details: Visitt · G2 reviews · Collection failed

Visible public review cards: 7 of 7 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings.

G2 vendor-response extraction is not connected.

Recent snapshots:

  • 2026-10-10: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-08: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-07: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-06: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-05: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-04: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-10-01: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-09-30: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-09-29: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-09-28: 5.00 / 5, 7 reviews, 7 written reviews sampled
  • 2026-09-26: 5.00 / 5, 7 reviews, 7 written reviews sampled · baseline
Source details: Visitt · Software Advice review pool · Collection failed

Visible public review cards: 9 of 9 reported reviews. All reported review cards present in this snapshot. Software-directory counts must not be added across syndicated listings.

Vendor responses included where present in public review cards.

Related syndicated listings, not separately polled: www.getapp.com. Their counts are not added to this pool.

Recent snapshots:

  • 2026-10-11: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-10: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-09: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-08: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-07: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-06: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-05: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-04: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-10-01: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-09-30: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-09-29: 4.80 / 5, 9 reviews, 9 written reviews sampled
  • 2026-09-28: 4.80 / 5, 9 reviews, 9 written reviews sampled
Source details: Visitt+ · Apple App Store reviews · Collection failed

US storefront; up to 50 most recent written reviews. Feed dates are Apple update timestamps; ratings include reviews without text.

Apple public RSS does not expose developer responses.

Recent snapshots:

  • 2026-10-11: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-10-10: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-10-09: 2.67 / 5, 12 ratings, 0 written reviews sampled
  • 2026-10-08: 2.67 / 5, 12 ratings, 0 written reviews sampled
  • 2026-10-07: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-10-06: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-10-05: 2.67 / 5, 12 ratings, 0 written reviews sampled
  • 2026-10-04: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-10-01: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-09-30: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-09-29: 2.67 / 5, 12 ratings, 4 written reviews sampled
  • 2026-09-28: 2.67 / 5, 12 ratings, 4 written reviews sampled
Source details: Visitt+ · Google Play reviews · Collected

US / English; up to 100 newest written reviews. Rating-only entries excluded from the text sample.

Developer responses included where returned for sampled reviews.

Recent snapshots:

  • 2026-10-12: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-11: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-10: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-09: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-08: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-07: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-06: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-05: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-04: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-03: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-02: 2.63 / 5, 19 ratings, 6 written reviews sampled
  • 2026-10-01: 2.63 / 5, 19 ratings, 6 written reviews sampled

Generated 2026-10-13T03:00:52.574Z. Full captures and event history remain in the evidence store; public exports contain normalized review evidence.