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Guide to Work Orders on Mobile

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Captured 2026-10-12T13:06:06.779Z · Current capture · Publication date Unknown

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This guide walks you through the redesigned mobile Work Order experience, covering how the screen is organized, how to update status and assignment, and how to log labor, notes, materials, and attachments through the new Work Log.

Opening a Work Order

Updating Status and Assignment

Your Work Log

Logging Labor

Logging Notes

Logging Materials

Logging Attachments/Photos

Reviewing Activity and Work Order Details

Opening a Work Order
When you open a Work Order, the header shows the Work Order number, Site and building (if applicable), Suite and Floor, Last Updated and the Tenant.
The description appears directly below the header, and you can still move between tickets using the Back Arrow, Previous, and Next.
Updating Status and Assignment

Status and Assigned To are shown together near the top of the screen.
Tap the status selector to change the Work Order status, and use the assignee selector to reassign the ticket.

Beneath these, All Action button.
Here you can edit ticket details and associate equipment with the work order

Your Work Log
Labor, Notes, Materials, Attachments, now live together in one Work Log section. Each category appears as its own card: an empty category shows a plus button to add your first entry, and a category with entries shows a count you can expand to review, edit, or delete items. Categories still needing information show a simple completion indicator, so you can see what's outstanding at a glance.
Logging Labor

Tap the plus button on the Labor card to open Add Labor.

Enter hours and minutes with the increment and decrement controls, then choose a Labor Rate from the quick-select buttons, which surface your most recently used rates.

Tap Other to see the full rate list if you need a different one in the drop-down that populates. Date Worked defaults to today but can be changed.

Advanced: Tap the advanced section to see who the work order was Performed By, if the work order is Billable, and an informational Estimated Cost breakdown (rate, hours, markup, tax, and total), are grouped under the Advanced section. Select save to see a success message

Logging Notes
Tap the plus button on the Notes card to open Add Note. Type a free-form note, or use the saved note dropdown to apply a preset such as Awaiting parts, Inspection — all normal, Preventive maintenance, or Repaired &amp; tested. Tap Rewrite with AI if you'd like help tightening the wording, then save to add the entry to your Notes count.
Logging Materials

Tap the plus button on the Materials card to open Add Material. Choose a Material Category and Material from the dropdowns, then enter the Quantity.

Price Per Item defaults to the cost configured for that material in your Materials library. You can overwrite it before adding the material if the actual cost differed — the price you enter is saved as the cost for that material entry. The material total updates in real time as you adjust either Price Per Item or Quantity.

Editing the price here does not change the default cost stored in the Materials library. If the price you enter differs from the library default, the adjusted cost displays in red on the Billing Verification page so your reviewer can confirm the change before verifying.

Expand Billing &amp; note to mark the item billable or non-billable and add an optional note, then save to update your Materials count.Expand Billing &amp; note to mark the item billable or non-billable and add an optional note, then save to update your Materials count.

Logging Attachments/Photos
Tap the plus button on the Photos card to add a picture. Choose Take Photo to capture one with your camera or Choose from Library to select an existing image, then save it to attach it to the Work Order. Saved photos appear as thumbnails you can tap to view full size, or delete.

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Source ID: cove-51873675144468 · Capture ID: ff7a412e4b4c963bb21edba93b040417e92580d8511a2f37a066e90a9f36ba1e