FAQ - Tenants and contacts | Visitt - Help Center
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[Skip to main content](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#main-content) # FAQ - Tenants and contacts Written by Basman Abu Gazi November 25, 2025 Table of contents [1\. Contact Roles for Tenants and How to Change Them](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_80ba79624c)[2\. Can I Add the Same Contact to More Than One Unit?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0f3e080a54)[3\. I'm trying to add a space to my tenant, but it's missing - What should I do?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0d19277bf9) ## **1\. Contact Roles for Tenants and How to Change Them** Each tenant can have multiple contacts, and each contact has a defined role. The available roles are: - **General** – A regular contact. - **Primary** – The main point of contact who can view all work orders opened by any contact under the same tenant. - **Emergency** – A regulatory emergency contact that is part of an emergency group used for compliance or broadcast alerts. **To change a contact’s role:** 1. Go to the **Tenants** page. 2. Open the **Contacts** tab. 3. Select the tenant you want. 4. In the **Roles** column, click on the current role (for example, _General_). 5. Choose the new role from the list. 6. Click to confirm the change. ## **2\. Can I Add the Same Contact to More Than One Unit?** No, it is not possible to add the same contact to more than one unit (tenant). Each contact can be associated with **only one tenant**. ## **3\.** I'm trying to add a space to my tenant, but it's missing - What should I do? If the space you want to add does not appear in the list, follow these steps: - Step 1: Confirm that the space has been created in "My Property" tab. - Step 2: Check that the space is assigned to the correct property. - Step 3: Refresh the page and try adding the space again. - Step 4: If the space still does not appear, contact support team for assistance. * * * Related Articles - [Managing Your Tenant App](http://help.visitt.io/en/articles/9242176-managing-your-tenant-app) - [Manage Your Tenants in Visitt](http://help.visitt.io/en/articles/9394000-manage-your-tenants-in-visitt) - [Tenants Page for Team Members](http://help.visitt.io/en/articles/9834296-tenants-page-for-team-members) - [Content: Create and Manage Tenant App Pages](http://help.visitt.io/en/articles/10575297-content-create-and-manage-tenant-app-pages) - [Set up and validate tenant COI requirements](http://help.visitt.io/en/articles/14456467-set-up-and-validate-tenant-coi-requirements) Did this answer your question? Disappointed Reaction😞Neutral Reaction😐Smiley Reaction😃 Table of contents [1\. Contact Roles for Tenants and How to Change Them](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_80ba79624c)[2\. Can I Add the Same Contact to More Than One Unit?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0f3e080a54)[3\. I'm trying to add a space to my tenant, but it's missing - What should I do?](https://help.visitt.io/en/articles/12761604-faq-tenants-and-contacts#h_0d19277bf9)