Work Order Subscribers | Visitt - Help Center
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[Skip to main content](https://help.visitt.io/en/articles/13844622-work-order-subscribers#main-content) # Work Order Subscribers This article explains how work order subscribers work in Visitt and how you can manage who receives notifications on a work order. Written by Jonathan Kroll February 25, 2026 Table of contents [What are work order subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_2ef271fbf8)[How users become subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_05ffc9fae4)[Managing subscription](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_659edbb91b)[What subscribers get notified about](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_d97dd00cbe) ## What are work order subscribers Work order subscribers define who gets notified about updates on a work order. Unlike general notifications tied only to assignments or mentions, this model gives a clear control over who stays informed throughout the lifecycle of a work order. Subscribers receive push notifications for key events such as new messages, status changes, due date updates, and overdue indicators. * * * ## How users become subscribers Users can become subscribers in several ways: - **Assigned users** Users assigned to the work order are automatically subscribed. They remain subscribers as long as they are assignees. - **Work order creator** The user who created the work order is automatically subscribed. - **Participation** When a user writes a chat update, is mentioned in chat, or receives a notification via escalation or automation rules, they are added as subscribers. - **Manual subscription** Any user can manually subscribe themselves to a work order to stay informed.  ## Managing subscription - **Unsubscribing** Users can unsubscribe themselves at any time. If you are assigned, you must first be removed as an assignee before you can unsubscribe. - **Permissions** Team members cannot manually add or remove other users as subscribers. They can only manage their own subscription.  **Note**: - Being a subscriber does not affect work order permissions or visibility beyond notifications - Subscriber lists can be managed directly from the work order details view * * * ## What subscribers get notified about Subscribers receive notifications for: - New chat messages - Status updates - Due date changes - Overdue work order alerts - Other work order updates Notifications help ensure the right people stay informed about work that matters to them. 💡 Use subscribers to **tailor who gets notified on a work order.** If you care about the updates on a specific work order, subscribe to stay informed. If you don’t need updates, you can unsubscribe to reduce noise. * * * * * * Related Articles - [How to Set Work Order Automations](http://help.visitt.io/en/articles/9000597-how-to-set-work-order-automations) - [How to Create Recurring Work Orders](http://help.visitt.io/en/articles/13362516-how-to-create-recurring-work-orders) - [Work Order Acceptance](http://help.visitt.io/en/articles/13618786-work-order-acceptance) - [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests) - [Visitt+ Settings](http://help.visitt.io/en/articles/16302746-visitt-settings) Did this answer your question? Disappointed Reaction😞Neutral Reaction😐Smiley Reaction😃 Table of contents [What are work order subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_2ef271fbf8)[How users become subscribers](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_05ffc9fae4)[Managing subscription](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_659edbb91b)[What subscribers get notified about](https://help.visitt.io/en/articles/13844622-work-order-subscribers#h_d97dd00cbe)
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