Set Up Primary Properties | Visitt - Help Center
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[Skip to main content](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#main-content) # Set Up Primary Properties Separate property access from day-to-day operations by marking which users are part of a property's team. Written by Zach Kahan August 5, 2026 Table of contents [What is Primary Properties?](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_811910e03a)[How it works](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_666db754da)[Enable Primary Properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_enable)[Set primary properties for a single user](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e88a096060)[Bulk-assign primary properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_bulk)[How primary and non-primary properties are shown](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_c97956e58a)[How this affects work order assignment](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e727cc2658)[Notifications for non-primary users](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_0490066947)[Common scenarios](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_1ba5acdfbe)[FAQ](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_7b8f0ff425)[Related Articles](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_related) # What is Primary Properties? Primary properties let you separate [property access](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property) from property _operations_. A user can still be assigned to a property, but only users marked as part of that property's team — called primary — receive routine operational notifications and appear first in assignment lists. This reduces notification noise and makes it easier to assign work to the right people. * * * # How it works ## Enable Primary Properties _Global Admins only._ 1. Go to **Settings > Preferences**. 2. Under **Primary Properties**, toggle on **Enable Primary Properties**.  ## Set primary properties for a single user _Admins and above._ 1. Go to **Settings > Account > Users**. 2. Click a user to open their profile. 3. Click **Update access**. 4. Click **Update primary properties**. 5. Use the dropdown to add or remove primary properties for that user. 6. Click **Save**.  ## Bulk-assign primary properties _Admins and above._ 1. Go to **Settings > Account > Users**. 2. Select multiple users. 3. Click **Update Primary Properties** at the bottom of the screen. 💡 **Tip:** To select a range of users quickly, click the first user, then hold **Shift** and click another user further down the list — every user in between will be checked too.  ## How primary and non-primary properties are shown - **Primary properties** are marked with a green badge and a flag icon. - **Non-primary (regular) properties** show a white badge.  ## How this affects work order assignment When you assign a [work order](http://help.visitt.io/en/articles/9881125-how-to-create-a-work-order), users who have that property marked as primary appear first, grouped under the property's team header. Non-primary users can still be assigned — they just don't appear at the top by default. 1. Open **Work Orders**. 2. Click into a specific work order. 3. Click **Assign to user**. 4. Users with the property marked as primary appear under the property team header.  ## Notifications for non-primary users Being non-primary doesn't cut a user off from a property — it only changes default notification routing. A non-primary user still gets notified when they're directly involved, such as when they're: - Assigned to a work order - Mentioned in a comment - Subscribed to a work order - Delegated a task - Explicitly configured to receive a specific notification * * * # Common scenarios - An admin wants an engineer to have access to a building without including them in every routine notification for that property. - A manager wants their core on-site team to appear first when assigning new work orders, without hiding other qualified users. - A user's role shifts from full-time on a property to occasional backup access. - An admin needs to set primary properties for a large group of users at once, such as after onboarding a new team. * * * # FAQ **Does removing primary status remove a user's access to the property?** No. Removing primary status only changes notification and assignment behavior — the user keeps their existing access to the property. **Will a non-primary user still get notified if they're assigned a work order directly?** Yes — direct involvement (assignment, mention, subscription, delegation, or explicit configuration) still triggers notifications regardless of primary status. **Can a user be primary on some properties and non-primary on others?** Yes. Primary status is set per property, so you can toggle it independently for each property a user is assigned to. **Who can turn on Primary Properties, and who can update it for users?** Global Admins can turn the feature on for the account. Admins and above can update primary properties for other users. **Can an Admin update their own primary properties?** No. Admins and above can update primary properties for other users, but not their own. Another Admin or a Global Admin needs to make that change. * * * ## Related Articles - [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property) - [How to Create a Work Order](http://help.visitt.io/en/articles/9881125-how-to-create-a-work-order) - [User Roles and Permissions in Visitt](http://help.visitt.io/en/articles/12442937-user-roles-and-permissions-in-visitt) - [How to Transfer Responsibilities from One User to Another](http://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another) * * * Related Articles - [How to Deactivate or Remove Users from Properties](http://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties) - [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property) - [Assign User Access by Property Group](http://help.visitt.io/en/articles/14017538-assign-user-access-by-property-group) - [Set up and manage on-call schedules](http://help.visitt.io/en/articles/14791155-set-up-and-manage-on-call-schedules) - [Out of Office settings](http://help.visitt.io/en/articles/14817343-out-of-office-settings) Did this answer your question? Disappointed Reaction😞Neutral Reaction😐Smiley Reaction😃 Table of contents [What is Primary Properties?](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_811910e03a)[How it works](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_666db754da)[Enable Primary Properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_enable)[Set primary properties for a single user](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e88a096060)[Bulk-assign primary properties](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_bulk)[How primary and non-primary properties are shown](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_c97956e58a)[How this affects work order assignment](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_e727cc2658)[Notifications for non-primary users](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_0490066947)[Common scenarios](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_1ba5acdfbe)[FAQ](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_7b8f0ff425)[Related Articles](https://help.visitt.io/en/articles/16186917-set-up-primary-properties#h_related)
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