How to Deactivate or Remove Users from Properties | Visitt - Help Center
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[Skip to main content](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#main-content) # How to Deactivate or Remove Users from Properties Learn how to deactivate a user's account or remove them from specific properties, including how to reassign their responsibilities to another user Written by Basman Abu Gazi May 15, 2026 Table of contents [1\. Start Here](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_2aa03cc4df)[2\. Choose the Action You Need](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_7097329832)[A. Deactivate a User (under "User access control")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_deactivate)[B. Remove a User from a Property (under "Assigned properties")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_remove_property) In Visitt, you have two ways to remove a user's access — deactivating their account entirely, or removing them from a specific property. This article explains both options and when to use each. 💡 **Note:** These actions are available to **Admins only.** * * * # 1\. Start Here 1. Navigate to the **Settings Page → Users tab.** 2. Select a user by clicking their name. 3. In their profile page, scroll to the bottom. You'll find two sections: **"Assigned properties"** and **"User access control."**  * * * # 2\. Choose the Action You Need ## A. Deactivate a User (under "User access control") Use this when a user is leaving entirely and should no longer have access to the account. - The user will no longer be able to log in. - None of their data is deleted — it remains accessible in reports and history. - A confirmation prompt will appear before deactivation is finalised. ⚠️ **Important:** Deactivation currently **removes** the user from their assigned responsibilities (work orders, inspections, automations) but does **not** offer the option to reassign them to another user. If you need to transfer responsibilities first, use the **Remove from Property** flow below before deactivating. 💡 **Tip:** If a user is assigned to multiple properties and you want to remove their access everywhere at once, **Deactivate** is the faster option — it removes access across all properties in one step. ## B. Remove a User from a Property (under "Assigned properties") Use this when a user is moving roles or leaving a specific property, but may still need access elsewhere.  1. Click **"Unassign from property."** 2. Select the property you want to remove them from. 3. A dialog will appear showing their current responsibilities (such as open work orders and inspections). 4. Choose one of the following: - **Reassign responsibilities** — select another existing user at that property. All responsibilities (inspections, work orders, etc.) will transfer to the new user going forward. - **Remove without reassigning** — the user is removed with no transfer of responsibilities. 5. Click **Submit** to confirm.  💡 **Note:** If the user is assigned to multiple properties, you'll need to repeat this process for each property individually. * * * Related Articles - [How to Manage Your Categories](http://help.visitt.io/en/articles/9216614-how-to-manage-your-categories) - [How to Add Users to Your Property](http://help.visitt.io/en/articles/9246330-how-to-add-users-to-your-property) - [How to Transfer Responsibilities from One User to Another](http://help.visitt.io/en/articles/10706974-how-to-transfer-responsibilities-from-one-user-to-another) - [My Property Page - Team Members](http://help.visitt.io/en/articles/10848778-my-property-page-team-members) - [Set Up Primary Properties](http://help.visitt.io/en/articles/16186917-set-up-primary-properties) Did this answer your question? Disappointed Reaction😞Neutral Reaction😐Smiley Reaction😃 Table of contents [1\. Start Here](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_2aa03cc4df)[2\. Choose the Action You Need](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_7097329832)[A. Deactivate a User (under "User access control")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_deactivate)[B. Remove a User from a Property (under "Assigned properties")](https://help.visitt.io/en/articles/9217472-how-to-deactivate-or-remove-users-from-properties#h_remove_property)
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