Work Order Acceptance | Visitt - Help Center
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[Skip to main content](https://help.visitt.io/en/articles/13618786-work-order-acceptance#main-content) # Work Order Acceptance This article explains how to accept, decline, and reopen a work order in Visitt, including automatic acceptance scenarios. Written by Basman Abu Gazi April 9, 2026 Table of contents [Accepting a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_54429db7d4)[Auto-accept](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_d0ce543800)[Declining a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_a2d4c8e0fa)[Reopening a Completed or Canceled](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_5c2bb32685) Before we jump in, some key notes: - Work orders in Awaiting Accept **must** be accepted before work begins. - Acceptance can be **manual or automatic**. - **Declining requires** a reason and another assignee. - Reopened work orders **return to an active workflow**.  # Accepting a Work Order When a work order is assigned to a user and requires confirmation, it enters the **Awaiting Accept** status. ### How to Accept a Work Order You can accept a work order from: - The **Accept** banner displayed at the top of the work order page. - The Accept on behalf option (available to authorized users) Click **Accept** to confirm that you are taking responsibility for the work order. ### What Happens after accepting a Work Order? - The user accepted becomes the accepted assignee (Owner) of the work order. - The user may be prompted to **move the status forward**, for example to **In Progress.** - The work order is now ready to be actively worked on.  * * * # Auto-accept In some cases, a work order is accepted automatically, without explicitly clicking Accept. Auto-accept occurs when a user changes the work order status from Awaiting Accept to another status (such as In Progress) ### What Happens? - The system automatically accepts the work order on behalf of the user. - The user becomes the accepted assignee. - A confirmation message (toast) appears to indicate that the work order was accepted automatically This helps keep workflows smooth without requiring an extra acceptance step. * * * # Declining a Work Order If you are assigned to a work order that is in **Awaiting Accept**, you may choose to decline it. The Decline action is available from: - The work order banner. - The actions (⋯) menu. Decline Requirements: (If these conditions are not met, the decline action will not be available) - You must enter a decline reason. - The work order must have at least one additional assignee. ### What Happens After Declining - You may be removed as an assignee (depending on configuration). - The work order remains **unaccepted** and the decline reason is saved on the work order - Other assignees or managers can accept or reassign the work order. Decline a Work Order:  Decline a Work Order **on behalf**:  * * * # Reopening a Completed or Canceled You can reopen a work order if: - Additional work is needed. - The work was completed or canceled by mistake. Reopening a work order returns it to an active state and automatically accepts it, assigning it to the user who reopened it. No additional acceptance action is required. * * * Related Articles - [How to Set Work Order Automations](http://help.visitt.io/en/articles/9000597-how-to-set-work-order-automations) - [How to Create Recurring Work Orders](http://help.visitt.io/en/articles/13362516-how-to-create-recurring-work-orders) - [Work Order Subscribers](http://help.visitt.io/en/articles/13844622-work-order-subscribers) - [Visitt+ Work Orders: Create and track requests](http://help.visitt.io/en/articles/16297490-visitt-work-orders-create-and-track-requests) - [Work Order Instructions](http://help.visitt.io/en/articles/16892827-work-order-instructions) Did this answer your question? Disappointed Reaction😞Neutral Reaction😐Smiley Reaction😃 Table of contents [Accepting a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_54429db7d4)[Auto-accept](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_d0ce543800)[Declining a Work Order](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_a2d4c8e0fa)[Reopening a Completed or Canceled](https://help.visitt.io/en/articles/13618786-work-order-acceptance#h_5c2bb32685)
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