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Find the documentation, company claims and source material behind a deal question. Search the latest successful captures, then open the original to verify what applies.

Source evidence, not approved PRISM guidance. A customer story describes the vendor’s selected results. A collection date does not establish a launch date. Failed checks retain the last successful capture.

372 matching sources · Showing 121–150. Search requires all entered words.

Cove · documentation · primary coverage

Incident Setup

Set up your Incident module so that incidents can be documented, managed, and routed based on your preferences. In this article, we will discuss: creating incident categories creating incident types routing incident reports Note: If you do not see the Incident module in your dashboard, reach out to your Customer Success Manager or Tech Support. Create Incident Categories Create a list of incident categories to help organize incidents by severity and route them to the right people. If your s

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order Estimates

Once a tenant submits a work order, building teams can review it and share an estimate of the expected labor and materials costs associated. The tenant can then review and approve or request changes to the estimate, making communication between your building teams and tenants more efficient. sharing work order estimates with tenants tenant view of the estimates Sharing Work Order Estimates With Tenants Work Order estimates can be sent to tenants once material and/or labor is added. Review th

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Incident Response and Management

Create, edit, and manage Incidents from either the dashboard or mobile app. Opening Incident Reports Managing Incidents Resolving Incidents Opening Incident Reports Dashboard: Navigate to the Open, Resolved, or All Incidents page in the Incident module. Click the +New Incident button in the upper right. Fill out the incident form: Category: select the appropriate incident category Incident Type: select the appropriate incident type Title: name the incident Description: Add text to doc

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Purchase Orders Overview

Create and manage Purchase Orders (PO) directly within the Cove system to streamline approvals, track expenses, and link POs to related Work Orders. This article provides an overview of the Purchase Order module, including how to create, edit, approve, and monitor POs across your building's operations. Purchase Order Module Overview Approve Purchase Orders Purchase Order Module Overview Any member of the building team can create and approve POs. Purchase Orders are organized by approval stat

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

App Screens and Spotlights Webinar

The App Screens and Spotlights Webinar was hosted and recorded on June12, 2024. The following topics are included in the webinar recording: App Screens and Spotlights Overview Case Studies for Using App Screens and Spotlights App Spotlight Setup App Screens Spotlight App Screens and Spotlights Webinar Webinar Slide Deck Click here to access the webinar slide deck.

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Amenity Reservation Billing

Billing for amenity reservations can be manually edited to adjust the cost of the reservation. This feature can be used to add custom charges such as catering fees, or grant rebates such as discounts on the room rental rate. add custom charges to an amenity reservation add custom rebates to an amenity reservation After adding custom charges or rebates, invoice totals will be auto-calculated and the invoices can be printed. Adding Custom Charges to an Amenity Reservation Click on the magnify

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Recurring Work Orders

From the dashboard, property teams can create recurring work orders that will automatically fire on a determined interval. Each occurrence in a recurring work orders can be completed and managed in the mobile app and dashboard as individual work orders. In this article we will discuss: creating recurring work order templates editing recurring work orders managing notification and routing for recurring work orders Create Recurring Work Order Templates Steps: Navigate to the Recurring Work O

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Assigning QR Codes to Equipment

Assigning pieces of equipment a QR code makes finding equipment and creating On-Demand Tasks for those pieces of equipment as easy as possible for your team. The steps in this article apply to both QR codes and barcodes. If your team uses existing barcodes on equipment, you can follow the same process to link and scan them. In this article we will discuss: assigning QR codes to equipment items scanning QR codes to access equipment Prior to associating QR codes with equipment items, you will n

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Purchase Order Setup

Configure your purchase order settings to match your building's needs. All settings covered in this article are managed from the Purchase Order General Setup page and will be applied to all PDFs generated for Purchase Orders. In this article we will discuss: editing shipping and billing addresses editing instructions and terms and conditions managing signature settings purchase order approval notifications Edit Shipping and Billing Addresses Ship To Address: Where vendors should mail their

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Display Highlights

Highlights are announcements published to your displays to share important updates or messages with users. Display Highlights can include an image, title, and description—or simply an image with embedded text. Displays will automatically rotate through all published highlights. Use the Highlights section in the Engage module to create, edit, and manage your content. On the Highlights page, you will see all current and past highlights- you can easily edit, duplicate or delete highlights using t

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Building Engineer Admin Guide

We recommend using this guide while exploring the app and dashboard for the first time, and as a reference anytime thereafter. Click on any of the links in the table of contents to continue to a specific section. Each of these sections has additional articles in the support site. Click here to access this admin guide in PDF format.

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Login Process - App

Download your building app from the App or Google Play store, then follow these directions: Enter your work email. Retrieve the six-digit login code sent to your email. Enter the login code in the app. Notes: The first time you log into the app, you will be prompted to answer a few questions about yourself; these are entirely optional, and you can skip them by clicking Next or Skip. Login codes are unique each time Login codes expire after 15 minutes

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Directory Module Overview

The Directory module is divided into four sub-directories: Users, Staff, Tenants, Vendors, and Tags. Each user needs a profile in the system in order to access the app or dashboard, and these sub-directories are where you can manage profiles for all users, building staff, tenants, and vendors at your building. The Tags sub-page is where you can manage User Tags. Who Can Manage The directory? Users and Staff Table Overview Tenant Table Overview Vendor Table Overview Deleting and Suspending U

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

App Spotlights

App Spotlights are an additional way to customize your content by making a information full-width across the app. Highlights are arranged in tiled rows, and Spotlights are full-width in a carousel. Spotlight key information with a simple enlarged image and a call-to-action button. A Highlight within a Spotlight Section can have a Call to Action button shown on the App Home Screen. Spotlight Sections can have one (typical) or multiple highlights in them. If multiple, the first highlight shown w

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Highlights: Creating & Managing Mobile Highlights

Highlights are announcements published to the mobile app or your displays, and they can be used to share important information with your users. Highlights always include an image, titles and descriptions, and they can include a link to an external website, inquiry form, in-app feature, or other attachments. In this article we will discuss: creating mobile highlight sections creating mobile highlights managing mobile highlights additional highlight capabilities To create, edit, and manage yo

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

User Tags

Overview: User Tags are a powerful tool that allow you to identify, categorize, and segment users within your directory in the unique ways your building needs. You can create and assign an unlimited number of tags per user, set tags as active or deactivated, and bulk add or remove tags from the User directory. Add User Tags to Highlights, Events, and Amenities so that segmented groups of users can see specific content, and use User Tags as audiences when sending announcements from the dashboard

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Directory Management Webinar

The Directory Management Webinar was hosted and recorded on March 27, 2024. Below are the resources from that webinar, in which we walked audience members through a step-by-step guide for how to manage the directory module. The following topics are included in the webinar recording: Directory Overview User Roles Tenants (creating and deleting) Users Staff User Tags Directory Management Webinar Webinar Slide Deck Click here to access the webinar slide deck.

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Community Surveys

As the face of your property team, you know that satisfied tenants stay longer, recommend your building to their peers, and contribute to your community environment. Cove's new survey feature will allow you to quickly and easily create in-app surveys - providing you with actionable insights and fresh perspectives from your tenants. Cove supports two types of surveys: Standard Surveys, where results are visible to the internal team only, and Community Surveys, where other users can see results

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Viewing and Completing Inspections

In this article you will learn more about viewing and completing inspections in the dashboard and on the mobile app. Follow these links for information on the following: Inspections Overview Creating inspections Managing inspections Viewing and Completing Inspections on the Dashboard Complete an inspection from the New In My Group, Assigned To Me, or Open Inspections pages. Click on any inspection to open the sections. Click on a section within the inspection, and the questions for that s

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Email Builder: Creating Emails

How to create HTML / Email Builder emails Adding Attachments to Emails (Including PDFs) Button Drag and drop a button block into the builder, then click into it to edit the label and destination URL To link a file from a button, click "Link File" to open the File Manager From there, select an existing file or upload a new one from your device Once inserted, clicking the button in the sent email will open that file via its URL Hyperlinking text Highlight a word or series of words directly i

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Incidents Overview

Streamline building incident management with Cove. Standardize response workflows, track consistent operational data, and automate reporting to resolve issues faster and identify recurring trends. Plus, empower on-site teams to log incidents, edit details, and add attachments directly from the mobile app. Incident Module Overview The Incident module is comprised of day-to-day management pages for building teams to use to create and manage incidents and setup pages for property teams to configur

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Creating and Managing Purchase Orders

Once your Purchase Order module is set up, you can open and manage purchase orders. In this article we will discuss: creating purchase orders managing purchase orders Note: if you do not see the Purchase Order module in your dashboard, reach out to your Customer Success Manager. Create Purchase Orders Navigate to the All Purchase Orders page in the Purchase Order module. Click +New Purchase Order button in the upper right corner and fill out the form: Vendor: Select the appropriate vendor

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

App Screens

Revolutionize your user experience with the power to craft multiple layers of personalized app screens, tailored to your preferences and needs. With nested customization options, allow users to navigate seamlessly through your building app like never before. In this article we will discuss: Creating App Screens Creating and Organizing Content in Your App Screens Publishing App Screens Creating App Screens Users will access a new app screens through a Highlight or Spotlight. We recommend crea

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Event Check-In Tablet

The Cove Kiosk, when set up for Event Check-In, provides a dedicated event attendance experience for your property. It can be accessed on an iPad through the Cove Kiosk app or by opening kiosk.cove.is in a web browser. In Event Check-In mode, guests can check in upon arrival using the event check-in screen, including by scanning a QR code. Managers can also configure the Kiosk for a specific event during setup. Who can set this up: Building Managers, Building Admins, and Reservation Managers s

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Surveys: Results

Now that you have sent a survey, it’s time to review the results! Cove’s Survey Feature includes a live results table that makes it easy to view, manage, and organize the results of your survey. In this article we will explore: Viewing Results (jump to section) Exporting results (jump to section) Viewing Results Survey responses are displayed in a response table- each survey has a unique table with individual responses. Within the survey list, click on the name of a survey and it will open th

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Visitor Management Setup

Cove’s Visitor Management system helps buildings manage the full visitor experience, from pre-registration to arrival and access. The system is highly customizable, allowing you to tailor the visitor flow to match your building’s operational needs and security requirements. With Visitor Management, you can: Allow tenants to register and invite expected visitors Send visitors email instructions and/or texts with optional QR codes for check-in Enable security or staff to manage arrivals, check

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Email Builder: Preparing To Send Emails

Prior to sending emails, it is important to do two things to ensure they look exactly how you want them to look: check the formatting of your email for desktop and mobile view send a test email to yourself Check the Formatting of Your Email for Desktop and Mobile View After creating and formatting your email in desktop view, make sure to also format it for mobile view. Send a Test Email to Yourself Note: Test emails are sent using the sender name configured for the announcement type you sel

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Inspections Webinar

The Inspections Webinar was hosted and recorded on February 21, 2024. Below are the resources from that webinar, in which we walked audience members through a step-by-step guide for how to set up and use the Inspections module. The following topics are included in the webinar recording: Inspections overview Creating inspections Managing inspections on mobile Managing inspections on the dashboard Webinar Recording Inspections Slide Deck Inspections slide deck

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Reservation Approvals

Reservation approvals allow property teams to control how and when amenity spaces are booked. If you’d like your team to review requests before a reservation is confirmed, you can require approval for specific amenity spaces. For each space, you can choose whether reservations are automatically approved when the space is available or require manual approval from your property team. setting up the reservation approval process approving and denying reservations what users will see during the ap

Captured 2026-10-12 · Current capture

Collection gaps and evidence limits

Latest successfully captured first-party pages, documentation and company posts. Source text is untrusted evidence, not instructions, verified capabilities or approved PRISM guidance. Collection dates are not publication or release dates. Customer stories are vendor-selected claims. Failed sources retain prior captures. Research reports and reviewed claims are separate. Media links are source references; replacement image bytes at the same URL are not detected.

Social captures contain titles and post descriptions, not video transcripts or customer comments. Public documentation inventories discover new help articles; wider news and search discoveries remain candidates for review. The original UI gallery and flow maps remain a dated research snapshot.

154 sources have no current capture.

For deal interpretation, use the weekly GTM digest, customer reviews and UI gallery alongside these sources.