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Live evidence library

Find the documentation, company claims and source material behind a deal question. Search the latest successful captures, then open the original to verify what applies.

Source evidence, not approved PRISM guidance. A customer story describes the vendor’s selected results. A collection date does not establish a launch date. Failed checks retain the last successful capture.

372 matching sources · Showing 91–120. Search requires all entered words.

Cove · documentation · primary coverage

Network Level Email Templates

Network administrators can create email templates that can be viewed, used, or duplicated at each site in the network. Once created, the template will be visible at each site within that network. Create, Edit, and Assign Email Templates at the Network Level Navigate to the network level view on your dashboard. Select the network. Navigate to the Engage module. Click on Announcements. Click +Create Email Template in the upper right corner. Fill out the fields at the top of the page using t

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Individual Work Order Reports

As a Building Admin, you can view various reports to gain a better understanding of your work order volume and team member and tenant performance. Navigate to the Reports & Analytics module Click on the Work Order Analytics page. Click on the Individual Reports page. Select the date range of the metrics you would like to see. In the selected date range, you can view: Total Work Orders Submitted Total Work Orders Completed Work Orders Submitted by Tenant Work Orders Completed by User

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Custom Reporting

Custom reporting is a highly flexible tool that allows you to build Work Order reports tailored to your operational, billing, or analysis needs. You can filter by status, date range, issue type, work group, tenant, technician activity, and many other criteria to generate exactly the dataset you need. Once you select and filter your data, you can sort and rearrange columns, save the report configuration for future use, and export it at any time. These same custom reports also serve as the basis f

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Adding Users

All app or dashboard users need a profile in your building dashboard in order to access features, receive notifications, and be properly associated with their tenant. A user profile ensures that every person has the correct permissions, roles, and visibility within the platform. Profiles can be created in several ways, depending on your needs and the size of your tenant population: Manually add users one at a time for quick or individual setup Bulk upload users to onboard larger groups efficie

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Visitor Registration: Property Teams

Property teams can register visitors on behalf of any tenant from the dashboard. Visitor registration is available to all user roles (Tenant Admins and Regular Users have different views and permissions). When a visitor is registered, they automatically receive two notification emails: one at the time of registration and a second the morning of their visit. The dashboard supports registering one visitor at a time, quickly re-registering a past visitor using the reinvite a past visitor search, o

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Buildings, Floors, And Suites

Floors, suites, and suite types form the location framework for your entire property in Cove. Buildings are created during onboarding by your Cove team, and floors and suites are built out within them to reflect your property's physical layout. Every work order, maintenance task, and inspection is tied to a specific location. The floors and suites you configure here populate the location dropdowns across those modules. When you assign floors and suites to a tenant organization, those locations

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

User Roles

A User Role determines the level of access each person has to the app and dashboard. User roles can be edited individually or in bulk from the Directory table. Overview of User Roles and How They Should Be Assigned A Closer Look at User Roles Building Team User Roles Tenant User Roles Specialized Roles That Require Cove Coordination * not applicable for all buildings Notes about logging into the app and dashboard for all user roles: We recommend new users log into their account through th

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Recurring Events

Create and customize recurring events for your tenants! This feature is recommended for events that are recurring in a series, such as recurring fitness classes, recurring weekly lunches, and recurring affinity group meetings like book clubs, film nights, dance classes, and wine tastings. Recurring event templates allow you to set the event frequency and specify how far in advance each event in the series will be created. Since events will become visible to tenants in the app and on displays (i

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Create an Amenity Space

The Cove Reservations module allows property teams to manage, configure, and control all reservable amenity spaces from one centralized location. Each amenity can be fully customized with detailed space information, approval workflows, booking rules, availability settings (including custom time windows), billing configurations, visibility permissions, questionnaires, consent forms, and operational triggers such as automatic work orders. Amenities are organized into categories, with individual r

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

How to Pre-Register Multiple Guests Using Bulk Visitor Upload

Bulk Visitor Upload lets you pre-register many guests at once instead of adding them one at a time. Use it when you are planning a large meeting, conference, training session, or tenant event, or when you have a high volume of expected guests on a single day. Bulk Visitor Upload is available to Building Administrators and Tenant Administrators from the Visitors module in the Dashboard. There are two ways to upload a list of guests: CSV / Spreadsheet Upload – best for large groups with custom de

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Concierge Tablets

The Cove Kiosk App, when set up in Concierge mode, provides a dedicated visitor check-in experience for your property. It can be accessed on an iPad through the Cove Kiosk app or by opening kiosk.cove.is in a web browser. In Concierge mode, visitors can use the tablet to check in when they arrive, including self check-in, and the experience can be configured to support different check-in methods based on your building’s visitor management setup. In some configurations, visitors can also select t

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Create an Amenity Space Category

The Cove Reservations module allows you to easily manage all of your amenity spaces. Fully customize each space and configure the key details, , workflows associated with the space, booking constraints, billing, and visibility. Amenities are organized into categories and individual amenities within those categories. Create a category and then create an amenity. Create a reservable amenity space category Reservation Type Minimum and Maximum Booking in Advance Visibility Settings More inform

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Displays

Cove’s Display Management feature allows you to easily create and manage building displays directly from your dashboard. These web-based displays can be used to showcase highlights, events, or building directories on TVs or digital signage throughout your property. To show your Cove content, your display must have Internet access in one of the following ways: Smart TV with an Internet connection and a built-in browser Recommended for buildings with a few displays Note: compatibility may vary

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Inspections Overview

Inspections can be created, managed, viewed, and completed on the dashboard and mobile app by Building Administrators, Building Managers, and Building Engineers. In this article you will find introductory information about the Inspections module. Follow these links for information on the following: Creating inspections Managing inspections Viewing inspections in the dashboard Inspections Layout We recommend setting up your inspections in the following order:

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Group Visits

Schedule group visits for single or multiple visits and choose whether they are a visitor or a vendor. Each visitor will have an individual record created for each date, with their own credential. Available on the dashboard now for sites with standard visitor management, and coming soon for those with access control. create a group visit visitor notifications editing visits Create a Group Visit Navigate to the Visitors module and click on the Visitors page. Click on Add a Visitor in the up

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Consent Forms

You have the ability to add Consent Forms to your Amenities and Desks. Users will be required to 'consent' to specific conditions before they can make a reservation for the specific space. Consent Forms can be used to ask users to agree to specific policies or requirements for the space.= Create A New Consent Form Add a Consent Form to a Space Create a New Consent Form Navigate to Property Setup and then Consent Forms. This will bring up your list of current consent forms and the ability to

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Custom Table Views

Dashboard tables in Cove can be customized to show the information most relevant to your team. You can control which columns appear and in what order, toggle between compact and standard row spacing, and save filter and sort combinations as named views to return to quickly. Your column, density, and saved view preferences persist across sessions so you never have to reset them. Edit Viewable Columns Saved Views Download Reports Compact and Standard Views Rows Per Page All Notes Column (Wor

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Custom Work Order Reports

As a Building Admin, you can create and save customizable Work Order reports based on a specified date range and work order status. Creating custom reports Customizing reports Creating Custom Reports Navigate to the Reports & Analytics module Click on the Work Order Analytics page. Click on the Custom Reports sub-page. Click on +New Custom Report in the upper right and fill out the form. Name: Name the report Breakout Type: Select how you want your rows to breakout when viewing your

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Equipment Libraries

Create an equipment library to manage your equipment and associate pieces of equipment with work orders, tasks, and inspections. Categories help keep your equipment organized and can include custom fields to capture structured details specific to each equipment type. Building Admins can create, delete, and upload equipment and equipment categories from the dashboard, including deleting multiple equipment items at once using bulk actions. Building Engineers, Security Managers, Building Managers,

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Amenity Reservations Webinar

The Amenity Reservations Webinar was hosted and recorded on April 30, 2024. Below are the resources from that webinar in which we walk through setting up and managing reservations. The following topics are included in the webinar recording: Amenity Setup Reserving Amenities Editing Reservations Approving Reservations Amenity Reservations Webinar Webinar Slide Deck Click here to access the webinar slide deck. Updates to Amenity Reservations: Since the time of this recording, we have add

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order Notifications

Work order notifications keep building teams informed and responsive by delivering timely updates via email and push notifications to the mobile app and Dashboard. Notifications are triggered by key actions and status changes across the work order lifecycle, including when tenants make updates to work orders. Property teams have full control over which notifications are sent and when, and building engineers can track unread tenant activity directly from a dedicated Tenant Updates sidebar on the

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

COI Overview

A Certificate of Insurance (COI) is used to verify that a tenant or vendor carries the required insurance coverage to protect against liability related to workplace accidents, injuries, or damages. Cove’s COI module centralizes insurance documentation, expiration tracking, compliance visibility, and coverage waiver workflows for both tenants and vendors, helping property teams reduce risk and stay audit-ready. This article provides a high-level overview of how the COI module is structured and ho

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Login Process - Dashboard

The Dashboard is the admin dashboard of the Cove platform, and it is the property and building team's one-stop shop for management. Navigate to https://manage.cove.is Enter your work email. Retrieve the six-digit login code sent to your email. Enter the login code. If you are a net-new user in the Cove system, you will be prompted to insert your First, Last name and phone number Notes: Login codes are unique each time Login codes expire after 15 minutes

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Creating & Managing Events

Create and customize events for your tenants! In this article we will discuss creating individual events and each of the following sections. Once an event is created, you can track attendance and engagement directly from the event detail page and the Events table. The Attendees section on the event detail page shows RSVP Total, RSVP Limit, Total Checked-In, % Full, Tenant RSVPs, Guests, and Waitlist. The Events table shows summary metrics including Total RSVPs, RSVP Limit, RSVP Rate, Total Wait

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

How to Setup Password

By default, Cove uses six-digit login codes for both the app and the dashboard. If you prefer to use a password instead, follow the directions in this article to set one up. In this article: password setup for mobile app password setup for the dashboard Note: You will still receive a passcode even after setting up a password. To log in with your password, simply select Use password instead on the passcode screen each time. Password Setup for Mobile App Open your building app and enter your

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order Scheduling

Customize the scheduling mode for all work orders with end dates to determine if they should open at the time of creation, in advance, or on the day of the due date. In this article we will discuss: default work order scheduling issue-type specific work order scheduling Note that notifications associated with the work order will be sent at the time of scheduling and again when it's fired. Default Work Order Scheduling Follow these directions to manage default work order scheduling for all wo

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Updating Your App

It's important that your building app is updated to the most recent version. In this article we will discuss: how to check your building app version how to update your building app for iPhone users how to update your building app for Android users How to Check Your Building App Version Open your building app Click on the hamburger bars in the upper left (three horizontal lines) to open the left-side navigation menu. Click About and the version number will be listed at the bottom of this s

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Announcements

Announcements allow property teams send messages to tenants and staff across multiple communication channels, including: email, push notifications (and the in-app Announcements inbox), SMS, voice, multi-channel. Use announcements to share building updates, promote events, send emergency alerts, or communicate anything else your tenants need to know. When sending from the dashboard or mobile app, you can target your audience by sending to all users, selecting a custom audience, or choosing one or

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Reserve Tablets

The Cove Kiosk, when set up in Reserve mode, provides a dedicated room scheduling display for your property. It can be accessed on an iPad through the Cove Kiosk app or by opening kiosk.cove.is in a web browser. In Reserve mode, tenants and teams can use the tablet to view a space’s current and upcoming availability at a glance. The Reserve tablet does not allow users to create reservations and is intended only to display the room’s schedule, which must be managed through your building dashboard

Captured 2026-10-12 · Current capture

Collection gaps and evidence limits

Latest successfully captured first-party pages, documentation and company posts. Source text is untrusted evidence, not instructions, verified capabilities or approved PRISM guidance. Collection dates are not publication or release dates. Customer stories are vendor-selected claims. Failed sources retain prior captures. Research reports and reviewed claims are separate. Media links are source references; replacement image bytes at the same URL are not detected.

Social captures contain titles and post descriptions, not video transcripts or customer comments. Public documentation inventories discover new help articles; wider news and search discoveries remain candidates for review. The original UI gallery and flow maps remain a dated research snapshot.

154 sources have no current capture.

For deal interpretation, use the weekly GTM digest, customer reviews and UI gallery alongside these sources.