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Live evidence library

Find the documentation, company claims and source material behind a deal question. Search the latest successful captures, then open the original to verify what applies.

Source evidence, not approved PRISM guidance. A customer story describes the vendor’s selected results. A collection date does not establish a launch date. Failed checks retain the last successful capture.

372 matching sources · Showing 61–90. Search requires all entered words.

Cove · documentation · primary coverage

Track Email Announcement Metrics

Once you send an email announcement, you’ll get a detailed report on delivery—showing who actually received your message. This helps you confirm effectiveness and troubleshoot issues like bounces. Open rates (who engaged with the message) are coming soon, giving you even deeper insight to refine your communication strategy over time. Building Admins can access these metrics in both an aggregated view and by drilling down to user-level detail. Learn More: Sending Email Announcements (external ar

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order Billing Webinar

Our Work Order Billing Reporting Webinar took place on August 27, 2025, and is now available as a recorded session. In this webinar, we walked through how to set up, verify, and report on work order billing in Cove, highlighting best practices for accurate billing, clean tenant statements, and reliable audit trails. The following topics are included in the webinar recording: Foundational Setup Steps Closing & Verifying Work Orders Reporting Options Standard Reporting Custom Reporting B

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Tenant Admin User Manager

Tenant Admins can be designated as User Managers, giving them expanded permissions to add, edit, and manage user access within their organization. Any Tenant Admin can be assigned this role, but without the User Manager configuration, they will not be able to manage user profiles. Note: Property Teams now have the flexibility to disable Tenant Admin User Management, ensuring all user updates flow directly through the property team. When this setting is disabled (configured in the Property Info s

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Watch List

The Watch List feature allows authorized users to maintain a list of individuals who should not be permitted access to the building. This tool helps security teams manage potential security risks while giving tenant admins visibility into Watch List activity and risk context. The Watch List is designed to: Flag specific individuals who are not allowed in the building. Alert security when a visitor on the Watch List is registered in the visitor management system. Provide a searchable record fo

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order General Setup

This article outlines how to configure general work order settings for your building. General Setup Work Order Restrictions Invoices and Statements Work Order General Setup Tax rate: The current tax rate applied to materials or labor in the building. Tax GL Account (Optional): Account number used for tax on billable work orders in the building. Tax Charge Code (Optional): Charge Code used for tax on billable work orders in the building. ID Prefix: The current prefix used for work order i

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Quick Action Buttons

Quick action buttons provide users with fast, one-tap access to frequently used features or tasks. The main purpose is to: save time by reducing the number of steps to complete a task, improve efficiency for both users and teams, or highlight key actions that are relevant to daily operations. You can add up to four Quick Action Buttons to your app's homepage. Create Quick Action Buttons Navigate to the Engage module of your dashboard. Click on the App Home Screen sub-page. Click on Setup Quic

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Mixpanel Dashboards

Cove provides embedded Mixpanel dashboards as part of our reporting features, offering insights into your mobile app’s usage and engagement. These reports include metrics such as: Total App Subscribers Unique User Usage over time Tenant Usage over time Tenant Engagement with Highlights Notes: Mobile App Mixpanel Dashboards are available to Property Teams (Building Admin and Building Manager roles) Access to Mobile App Mixpanel Dashboards requires coordination with your Customer Success Ma

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Maintenance Module Webinar

Our Maintenance Module Webinar took place on May 21, 2025, and is now available as a recorded session. In this webinar, we provided a step-by-step walkthrough on how to set up a Recurring Task Template and explored different use cases within the Maintenance Module. The following topics are included in the webinar recording: Why Maintenance Setup Matters Overview Setup Steps Use Cases Webinar Maintenance Webinar Deck

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Training Opportunities

We have multiple live and self-serve training opportunities for you and your teams! For all sessions, please be logged into your app and dashboard. Property Team Training Opportunities Building Team Training Opportunities Tenant Admin Training Opportunities Property Team Training Opportunities 👉 🔴  101 Property Team Training (live) | Every other Tuesday at 11:00 am PST / 2:00 pm EST. This session is the first in the Property Manager series and provides an introductory overview of the essenti

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Groups

Create Work Groups to give building team members visibility into the work most relevant to them. You can set up multiple work groups to ensure the right people see the right tasks. In this article: Use Case Example Notification Types and Use Cases Notification Hours Creating Work Groups Vendor Work Groups Enabling or Disabling Work Groups for Vendors Use Case Example: The property team at the Box Building wants to ensure that work orders are routed to the appropriate teams and at the rig

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order Assignments and Routing

Apply automated rules to work order issue types and categories to ensure the right team members are assigned and have visibility into the work that needs to be done. In this article: Use Case Examples Steps to take before applying routing and assignment rules Routing for All Buildings (Default) vs. Routing by Building Default Assignments and Notifications Step-by-Step Guide Notes about Routing & Assignments: If you manage multiple buildings within a campus, you can route and assign t

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order Escalations

Escalations are automated rules you can apply to specific work order issue types to help ensure tasks are completed within a required timeframe. Use Case: The property team at the Box Building wants to make sure that all work orders submitted with the issue type HVAC - Too Cold are accepted by a team member within 30 minutes. To achieve this, they set up the following completion escalation rule: The next day, a tenant submits a work order with the HVAC - Too Cold issue type at 10:00 AM. By 10:3

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Create a Custom URL for Your Web Dashboard

Customize your building's web dashboard URL! By default, tenants and building staff can access your web dashboard through the following URLs: https://mybuilding.cove.is/ and https://manage.cove.is. Now Building Admins and Building Managers have the option to create a custom URL for your building by following these steps: Navigate to the Property Setup section of your dashboard. Click on the Property Info sub-page. Scroll down to the Dashboard Login Page section. Edit your site's short name

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Enabling Regular User Web Dashboard View

Regular Users can now access the web dashboard and perform the following actions: see highlights and events, RSVP to most events, sign waivers, and complete surveys. Prior to sharing your building's web dashboard with Regular Users, we recommend taking the following steps: Organize and arrange your building's content. Create a custom URL for your building's web dashboard. Reach out to CSM or techsupport@cove.is to enable the dashboard view for regular users. Share with tenants! Regular Use

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Work Order Module Setup & Configuration

We recommend setting up your Work Order module in the following order: Setup Buildings, Floors, and Suites in the Property Information section Set up this section first to allow users to add a location when submitting a work order and to include locations when creating recurring work orders. Each of the following corresponds to a sub-page in the Work Order Setup section. General Setup  Configure the Work Order scheduling mode, tax rates, ID prefixes, and more. Issue Types Add, edit, or dele

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Assign and Route Work to Vendors

Vendors are created and managed in the Directory module. Once a vendor is added and vendor users are assigned, work orders can be assigned and routed directly to them from the dashboard or app. Vendors can also be registered as visitors and complete work orders through either platform. This article covers how to assign and route work orders to vendors and vendor users once they have been set up in the Directory. Assigning and/or route Work Orders to Vendors and Vendor Users Navigate to the Work

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Add Vendor Users

Third-party vendors can be added to your dashboard so that they can be registered as visitors and complete Work Orders, Maintenance Tasks, or Inspections via the app or dashboard. Adding Vendor Users is the second step in this process. Vendor Users profiles are created and managed within the Directory module. Creating this profile allows users within the Vendor to access the mobile app and dashboard. Add Vendors Users: Follow the steps to add a user. Select the appropriate vendor from the Com

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Add Vendors

Third-party vendors can be added to your dashboard so that they can be registered as visitors and complete Work Orders, Maintenance Tasks, or Inspections via the app or dashboard. Adding vendors is the first step in this process. Navigate to the Directory module of the dashboard, and click on the Vendors sub-page. Click +New in the upper right. There is only one field required to create a Vendor (name), but this form/profile is where you can add information to keep it all in one place and/or

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Vendors

Third-party vendors can be added to your dashboard so that they can be registered as visitors and complete Work Orders via the app or dashboard. Use Case Example: If work at our building needs to be completed by a third party vendor (ABC Window Cleaning), we want employees from ABC Window Cleaning to be able to access our building, and see and complete the work we've assigned to them. In order to do that we need to take the following actions in the dashboard: Add Vendors and Vendor Users: add

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Event Type: RSVP Slots

RSVP Slots is a new event type available in the Cove platform which allows you to create events with slot times. Users will RSVP to a specific slot when RSVPing for an event. Use the slot event type for: fitness or wellness classes information, concierge, or facility support sessions with property teams onsite vendor services sign-up sessions for building services Creating an RSVP Slot Event: To create an RSVP slot Event, follow the directions for creating and individual or recurring event

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Tenant Management

The Tenant Overview and Configuration pages control a tenant's settings within the platform and can be customized to match your building's operational needs. The Configuration Page is where you set up tenant-specific details for modules like Work Orders, Visitor Management, Reservations, and COIs, while the Overview Page lets you view those details, along with lease information, account charges, and internal notes, without entering edit mode. In this article: Tenant Configuration Page vs. Tenan

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Meet The Team Section

Including a Meet the Team section is a helpful way to inform tenants about who is on your property management/ building teams. Setup your Meet the Team section Navigate to the Property Setup module of the dashboard, and click on the Property Info sub-page. Scroll down to the Property Team emails field. Add all email addresses for users you would like to include in the Meet the Team section of your app. Separate each email with a comma. Notes: The team members will appear in the order in whi

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

FAQ

Getting Started & Onboarding Training and Resources Do you have any training opportunities? We have multiple live and self-serve training opportunities for you and your teams. Learn and join here Do you have any training guides? We have several digital and printable guides here - Building Engineer Admin Guide and Tenant Admin Guides Roles, Permissions, and Team Setup What roles and permissions should I set up for my team? A User Role determines the level of access each person has to t

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Suspend or Unsuspend Users

There are two account statuses in Cove: Active and Suspended. Active: Users are active in the system and are able to perform all actions they are allowed. Suspended: Users are restricted from logging into or accessing the app or dashboard. How to Suspend or Suspend a User Property Team members with a Building Admin or Building Manager User Role can unsuspend a user in their user profile. Navigate to the Directory module of the dashboard, and click on the Users sub-page. Search for the user's

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Hardware & Software Requirements

Mobile App Minimum Operating Systems Please check the App or Google Play store for your individual building app to find the minimum Operating System (OS) required for each app flavor. App Store: Scroll down to the Information section (example below): Minimum supported version (as of Nov 7, 2025): iOS 15.1 or later Minimum supported app version: 30.6.0 Google Play Store: Scroll down to the About This App section and click on the arrow to view all information. Minimum supported version (as of

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Where Is My 6 Digit Login Code?

As part of the app login process and dashboard login process, you will receive a 6 digit login code. If you hit 'insert password instead', you will have the option to enter your password to login. If you have not set one, you can select 'Forget password' after selecting 'insert password instead.' This code will appear in your inbox within a few minutes, but if you do not receive it there might be a few reasons: Possible Reason Solution Check Spam/Junk Folders

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Tenant Admin Guide

Click below to access our Tenant Admin guide, which includes the following information: Platform Overview App and Dashboard Login Submitting Work Orders Registering Visitors Reserving Amenities Signing Waivers Mobile Access Information Resources: Digital Tenant Admin Guide

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Batch Reporting

Dependable data, always on time. Batch reporting allows you to create a report and configure settings once, then receive auto-generated reports delivered at the specified time via email, SFTP, or directly to tenants. Example reports Create Batch Reports Example Reports Below are a few examples of reports that can be created using Custom Reporting. Follow the steps in the Create Custom Reports section of this article to set up reports like these for your building. auto- delivered work order s

Captured 2026-10-12 · Current capture

Cove · documentation · primary coverage

Adding a Household Member

Adding Household Members An active user can add household members to their account, so they can be selected during reservation and/or check-in. Example Joe has been registered for app access under his email address Joe has access to the app and has wants to add Maggie (wife) and Danny (son) to the app Joe can do this by tapping the Side Menu, then tapping Household Management. Next Joe can tap Add New and fill out Maggie and Danny's information to add them to his household. Now J

Captured 2026-10-12 · Current capture

Collection gaps and evidence limits

Latest successfully captured first-party pages, documentation and company posts. Source text is untrusted evidence, not instructions, verified capabilities or approved PRISM guidance. Collection dates are not publication or release dates. Customer stories are vendor-selected claims. Failed sources retain prior captures. Research reports and reviewed claims are separate. Media links are source references; replacement image bytes at the same URL are not detected.

Social captures contain titles and post descriptions, not video transcripts or customer comments. Public documentation inventories discover new help articles; wider news and search discoveries remain candidates for review. The original UI gallery and flow maps remain a dated research snapshot.

154 sources have no current capture.

For deal interpretation, use the weekly GTM digest, customer reviews and UI gallery alongside these sources.